Buerkle Body Shop

Everyone that I spoke to was so great and helpful. Great job Buerkle Body shop I would definitely recommend to my friends.

Everyone there is SO NICE and so far as I can tell - the car looks like new. I am so thankful to be leasing from Buerkle and know that they will treat the car like their own (well, it is their own). Anyway - thank you! - Tara

Curious as to why my tail light lens wasn't replaced. It was cracked by the accident you just repaired

looks good

Nice work. Done earlier than projected

Body repair was good, but during the repair process they caused other issues including changing the volume settings for Guidance (GPS), Voice Recognition, and Text. Other issues also occurred. This required us to take the vehicle to Honda Service.

I appreciate the hard work to complete the repairs with care and quality. Everyone was positive, easy to talk with, and friendly.

Your staff was very friendly, helpful, and had my vehicle repaired faster than expected.

No comment except for - great job.. . completely satisfied

At first, I was very satisfied. I received email notifications on the status of the repair. My car was supposed to be ready Monday at 2:00. When I called to make sure I could pick it up, I was told that they were waiting on a part and it would be ready on Tuesday. That was fine - however no email was sent to me about this. When I called on Tuesday to see if it was ready, the man who answered needed to check and see where it was in the process and he would call me back. He didn't call and no email update was sent. When I called on Wednesday, I was told it was in the detailing process and would be ready later in the day. Again, no email update was sent. I called on Thursday and was told it was being detailed. I expressed my dissatisfaction about the customer service to the woman I talked to (me having to initiate the contact, no email updates, being detailed for two days). She explained that you were done a detailer - I told her I understood that things happen but I was very frustrated by having to be the one to repeatedly call about the car and not being contacted by you. I will say that once I expressed my dissatisfaction, I received both an email update and a voice mail telling when the car would be done. I am not writing this to cause anyone any trouble. I just wanted to let you know that what you promised me (status updates on the car) didn't happen. No need to contact me any further about this.

Kind & courteous employes made the experience very good

Thank you for keeping me updated throughout the process

Dave was amazing to work with, always had my best interests in mind. Just a great place to work with and great people.

I love the work that was done on my car. The only thing I would like to see is the cost to be lower.

Exceptionally great n very helpful very friendly n cooprative especially paulo n sara did phenomenally great thanks.

We waited 2 weeks for an appt. It was a small repair insurance repair (3900.00).I brought my car in on June 21st and I did not get it back until July 17th. I emailed Sara on July 5th with no response, called her the following week, no response, my husband called her and left a message asking when the car would be done and she left a vague message about how they were working hard on it and they weren’t for seeing any issues. I follow up with another phone call and I left a message on the 14 or 15 th of July at 9 am saying I wanted a specific date of when my car would be done. I waited unti **** pm, then call Brian Armstrong the salesman I purchased my car from to try and get an answer for me. I was then told it would be the next day or two, which it was. We assumed because we waited for an appointment, that our car would be worked on immediately. We also need to bring the car back in since they sent the wrong wheel (500.00error) in to get painted. We didn’t address the issue of how long it took for the repair, since it wasn’t going to do any good at that point and it was obvious that they knew we were not happy and they offered no apology. I have purchased 4 Hyundai, 2 from Beurkle, that will be my last one and I will have no repairs done there in the future. They have lost my loyalty.

The bumper was misaligned and I couldn't pick up my car. That was just what jumped out at me I haven't been able to go over it completely. My question for you would be who does your quality checks during and after repairs? Very disappointed. I plan on requesting someone go over the complete repair step by step with me before I pick it up so I can review it completely.

I was not contacted about details after dropping off my vehicle. I was never talked to about what will be done with my vehicle. I was never given any clear idea when my vehicle would be completed. And when I was finally sent an *automated* email about the time I should pick up my vehicle it was not the same as when it actually was completed. This caused issues since I have to work evenings occasionally and the day I was called to pick up my vehicle happened to be one of those days. My shift wouldn't end until after the body shop had already closed for the night, so there was no way for me to make it. I had already asked work off so I could make the pick up time that was sent in the email. To make pickups more efficient I would recommend giving customers at least a 24 hour notice that their vehicle will be ready for pick up if it is different than the in the automated emails. I was given less than a 4 hour notice.

Sadly this is the second time I have needed the services of Buerkle Collison and they are ever the professionals you would want working on your car. I think mine actually came back cleaner than when I dropped it off!!! Will always chose Buerkle Collision if it is up to me!

I received no updates the first week the car was in the shop--only once in 2 weeks was I contacted--I had to call for info. Car trim front & driver's side was scratched in shop, had buffing swirls in paint, after mkt. accessory missing, shop dirt & grease spot driver's interior door handle, rub mark from accident still on NEW bumper; sent car back 2x's for detailing & I'm still working on door handle stain because I don't want to bring the car back.