While I'm happy to FINALLY have my car back, I'm anything but satisfied with American Automotive. I dropped my car off to get a bumper fixed on the 3rd of June and just today June 23 I got it back. I understand there were other parts that may've been damage on the fender bender, I find it hard to believe it took three weeks to get it done. Today on my way to pick up my car, I called to let them know and the person I spoke to told me it would be ready in 45 minutes because it was getting washed. Upon arriving (5 minutes from the phone call) the man I've spoken to on the phone told me "I said 45 minutes!". I told him I had to go back to work and not to worry about washing the car, to what he responded, "I'm doing the assembly right now". I reminded him that he had just told me over the phone he was WASHING the car, NOT assembling anything. He had no response to me as I caught him on a LIE.
I cannot believe I let such a irresponsible/ sketchy company come close to my car, let alone repair it.
Not only will I NOT return to American Automotive, I will make sure to spread the word about my experience every chance I get.
6/24/2014
Khaled A. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Everything went great ..thanks for everything
6/20/2014
William D. VERIFIED CUSTOMER
Vehicle Make : Honda
The process was quick and seamless and my car looks as good as new.
6/17/2014
Anthony H. VERIFIED CUSTOMER
Vehicle Make : Nissan
2 days now trying to get an incorrect installation corrected
6/13/2014
Lynn C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent and efficient. A very nice experience.
6/10/2014
**** B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your help. Having Geico and Enterprise in your facility made the whole transaction painless. We will recommend you to those that need your service. Thank you.
5/28/2014
Cora O. VERIFIED CUSTOMER
Vehicle Make : Dodge
You all were incredibly easy to work with and very friendly. My car looks great.
5/28/2014
Ritchie G. VERIFIED CUSTOMER
Vehicle Make : Ford
They were very professional and helpful! If we need body work again here is where we will come!! We will be telling others about you all!! Thank you!!
5/14/2014
Rahshaad B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Professional atmosphere and friendly customer service
5/8/2014
Laverne H. VERIFIED CUSTOMER
Vehicle Make : Kia
I am very satisfied a job well done
5/2/2014
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service--fast and friendly. Couldn't have had an easier or hassle-free claim experience. Love the text updates!
5/2/2014
Shannon B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You did a great job on the repair and made the process of drop off and pick-up with the rental car seamless and pain free.
5/1/2014
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very impressed with how smooth things went. It was done in a very timely manner. The work done was excellent. I would definitely use them again.
5/1/2014
Gerald K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Job - and Fast!
4/30/2014
Jackie R. VERIFIED CUSTOMER
Vehicle Make : Pontiac
We at thy robinson family wants say thank you very much and will be back if we are this situation
4/29/2014
Hassib O. VERIFIED CUSTOMER
Vehicle Make : Honda
My initial response to AA was exceedingly high. The quality of customer and auto service was impressive. AA was able to connect me to an Enterprise auto rental while my car was being serviced. Although my initial response was good, my return was completely negative. AA did not notify the Enterprise agent of my return and instead took the rental keys with their representative. After I had inquired about closing out the rental with an Enterprise representative, the response was that one would contact me the next day. I was contacted, yet I was informed that the rental was damaged and since an Enterprise representative did not sign off on the rental and was not informed of my returning of the vehicle, that I am responsible for the total repair. I left the rental un-damaged and trusted the AA rep to handle the close out. The AA rep should have contacted Enterprise of my arrival so the car would have been inspected without damage and signed off. Yet now I am left solely responsible on a damaged vehicle I had nothing to do with. I will follow my experience up with the owner of AA.
4/26/2014
Ahmad G. VERIFIED CUSTOMER
Vehicle Make : Ford
Great Service
4/25/2014
Russell P. VERIFIED CUSTOMER
Vehicle Make : Kia
I am glad you made sure that all the damage was repaired. Russell
4/25/2014
Arlice T. VERIFIED CUSTOMER
Vehicle Make : Honda
Timely manner great staff great music great location ease of getting a rental right on site made me assured that I had chosen and entrusted my services with this company I have already talked about it keep up the good work
4/25/2014
Leigh H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone I dealt with at the shop was professional and friendly. It stands out to me because that's a rare experience in present times. The text communications were nice as well. Thanks!