I was pleased with the daily update of progress and the completion of the job on Friday, 2 days ahead of the initial completion date of 4/17
4/15/2017
Ronald L. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service!
4/15/2017
Kennon C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every interaction I had with Koons Collision Repair exceeded my expectation. Within an hour of me reporting my accident to my insurance company (USAA) and telling them I would choose Koons to do the work, I was called by Koons wanting to schedule an appraisal. The first question they asked (and this was repeated frequently by the Koons personnel I worked with) was if I was OK. I went in the next day to have an estimate completed. Both the receptionist and the estimator (Dave) were friendly and professional. Once the estimate was completed, Dave explained what was needed and what the process would be. He scheduled a time for me to bring the vehicle in for repair and took me over to the car rental counter to help me schedule a rental car. Dave contacted me almost every day with updates on how the repair was progressing. The repair only took five days. When I picked up my vehicle, Dave once again explained what they had done and ensured I knew of the lifetime warranty and to contact him if I had any questions or concerns.
4/8/2017
Gari G. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Very nicely fixed and quickly too! Thank you
4/7/2017
**** S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for caring for my 11 year old car as well as I do. It looks like new and was clean in and out.
4/6/2017
Maranada H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional, well done.
4/6/2017
Roy B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very good work.Everyone I encountered was helpfully and professional.
4/4/2017
Timothy A. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Your team does great work and I'll let all my friends know about the great work you do. Thank you.
4/3/2017
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Ford
Kept me constantly in the loop and got the work completed two days sooner than projected!
3/29/2017
Yoseph D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent services !
3/29/2017
Monica V. VERIFIED CUSTOMER
Vehicle Make : Honda
I was greeted and treated respectfully. The job was done quickly and beautifully. Thank you!
3/16/2017
Denis M. VERIFIED CUSTOMER
Vehicle Make : Honda
I got my car 5 days earlier than expected, great service
3/12/2017
Shailesh M. VERIFIED CUSTOMER
Vehicle Make : Mazda
The work was done properly and on time
3/10/2017
James T. VERIFIED CUSTOMER
Vehicle Make : Honda
100% satisfied. Professional and timely repair.
3/5/2017
Jennifer L. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was wry professional and timely, thank you.
3/3/2017
Shawn T. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service was provided!
3/3/2017
Caleb T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks, so far I'm satisfied by your work but I need more days to assure. As to the customer service and your representative from Koons by the name Lynn are all awesome people. Two thumbs-up!
3/2/2017
El Houssein. VERIFIED CUSTOMER
Vehicle Make : Toyota
Cood jub
3/2/2017
Mark S. VERIFIED CUSTOMER
Vehicle Make : Ford
The work was complete ahead of schedule and I was giving updates along the repair process.
2/28/2017
Wanda G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was helpful and friendly. I like the text updates and was pleasantly surprised when I received the call that my car was completed ahead of schedule.