Faster than expected. Able to easily reach me with updates
4/10/2024
Jeanette E. VERIFIED CUSTOMER
Vehicle Make : Honda
A job well done , thank you!
3/31/2024
Yon L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was kept informed all the time.
When I wanted to add service , I was kept informed and the additional service provided.
3/13/2024
Amita K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Frequent Communication was excellent . Thanks for that .
But
I was given my car with 14 pressure on the accident damage side tire( instead of 34). I saw low pressure on my Lexus app and pointed out afraid to drive . Was told they know nothing about nitrogen . I called dealer from your shop . They finally put air in it after I insisted .
Also , the car was given to be dirty with mud from feet on the drivers side
3/1/2024
Geoffrey C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Carstar was very easy to work with!
2/25/2024
James P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Professional service, Iwas very satisfied.
2/18/2024
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very pleased.
2/2/2024
Margaret L. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was always friendlu,smiling and helpful. The manager even came out to my house to help figure out why the car wouldn'r start. (The next day finally determined that I needed a newq battery which AAA provided.)The paint job was excellent and the interior was vacuumed which is more than I do! Thank you for everything.
1/28/2024
Bruce Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Job well done. Our F150 was taken good care of in a very timely fashion. The work was so good you can’t even tell there was an issue with our drivers side doors. It was completed an entire week ahead of schedule. Price, though costly was in line with other body shops locally and even a few dollars less.
12/3/2023
Ralph P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent communication and service. Thank you
10/14/2023
Lance B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I only wish that there were fewer delays.
8/23/2023
Sivabrata D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I had a great experience. Very customer friendly and explains all details. Timely status updates. Crystal Fitzpatrick was my estimator and coordinator and she is the best. Thank you team Carstar Auto Body of Cary!
7/21/2023
Alan C. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks and runs great. The repair was completed really fast, thanks for everything!
5/9/2023
Amir N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The body work performed on the car looks like the car wasn't even in an accident. And the paint color was spot on. CarStar explained everything to me and everyone was professional.
4/24/2023
Tomas A. VERIFIED CUSTOMER
Vehicle Make : Honda
Had my car in shop for over a month, was told my car would get scanned. Had car stolen and returned back to shop. Claimed they scanned it again to make sure there were no issues, got my car back and there was a power train system issue still. Problems were not addressed properly, was told one thing and got delivered another thing. Let my insurance company know NOT to recommend this car shop to anyone. Totally unprofessional and hope no one has to deal with something like this again
2/27/2023
Chandra L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for the repairs, excellent customer service and flexibility for dropping off and picking up my vehicle.
2/12/2023
David D. VERIFIED CUSTOMER
Vehicle Make : Honda
Took too long to determine it was totaled.
12/30/2022
Mary S. VERIFIED CUSTOMER
Vehicle Make : Jeep
This is the 2nd survey I've responded to. Hopefully you received the first