Carstar Autobody Of Cary

Excellent Job!

TL;DR: Awesome team, awesome service, awesome work, from estimate to delivery. Due to my overall experience, I have enough confidence in CarStar's pricing, service, and professionalism to give them 100% of any future work. Out of the 4 shops I went to for estimates, not only was CarStar the lowest, but also the only one that pointed out potential (and common) additional costs related to the door cladding (damage that wouldn’t be visible until the cladding was removed). The estimator didn't just mention these costs, but he also listed the materials and time as an addendum to the estimate should new cladding be required. After dropping the car off I was sent a link where I could track the status of the repair, an updated estimate, and a projected completion date. This greatly alleviated the usual anxiety around when I'd actually get my car back and how much it would really cost. The repair took an extra day than estimated, but they were able to repair, rather than replace, the original cladding. This saved me over $500 since most body shops would take the easy route and replace the panels and then hit me with that cost on delivery. Finally, on delivery, since the actual cost was slightly higher than the estimate, the person that took my payment went through the various charges and discounted everything she could. The final cost was within roughly $100 of the original estimate.

Repairs were done much quicker than expected. Everything looks great!

Very happy with my repair

The car is still telling me it’s 118 degrees outside when it’s obviously not. There’s also a knocking sound when you hit the brake and sometimes make a turn. It’s been 2 weeks and not even an update about when we can go back to have this looked at and repaired.

Took too long

CarStar auto was a great experience. I knew that I was sending my vehicle to the right place from the start, to the finish, you catered to every detail of my vehicle and my concerns. Thank you

The word done was outstanding. Your employees are great. Thank you!

Great quality, pricing and timely service

Great job and done in a timely manner

The service was exceptional. We were kept informed every step of the process and the car looks amazing. Its like brand new.

Did not return my right rear indicator bulb. Thought it was blown. Took it to the repair shop which told me the bulb was not installed. It cost me over $60 to get a new one installed.

Our car looks great and handles just like it did pre-accident. Thanks.

Nice service

You ripped me off 15$ by forcing me to pay a few of cash. I couldn’t get there during office hours to pay cash. You didn’t tell me this up front. I would have gone elsewhere. That’s very very very rude. And I would like my 15$ back.

Awesome service..

My vehicle was very clean when I picked it up. You guys went over and above what I expected. The repair is excellent and was done in a timely fashion. I also like the fact that I was regularly updated. The employees were very friendly.

Car star Autobody, did a great job in repairing my vehicle, they were my first choice and best choice to take care of my vehicle and were very informative for other options on my vehicle. The staff was very friendly, caring and open for any comments I had. Thank you for making me comfortable with your service.

I’m absolutely satisfied with the repairs done to my car. Thank you for doing such a great job!

Awesome service