Great job removing hail damage on engine hood.
Had appointment to drop off & had arranged for someone to pick me up, but had to wait 15-20 min after scheduled appointment time to begin appointment thus making me late & my ride wait as well.
John kept me up to date at all times. I am very satisfied!
Dustin with the McKinney location did a wonderful job with keeping us updated every step of the way. Wonderful job and great overall experience with Service King!
Vehicle Make : Volkswagen
Everyone had great customer service! And the car was done in one day as opposed to 4 or 5. Great job all!
John did a great job. I was really anxious about getting my car fixed because I am moving this week. He got everything done DAYS ahead of time and calmed my multiple frantic calls with ease. I have already recommended him and this location to my multiple friends.. great work !
Your representat Jay are very good professional person and the car is perfect.
Thank you so much.
Excellent job. Our car was repaired to our complete satisfaction. Quality work and it didn't take as long as I expected. Text updates were a great way to stay connected.
Josh was very professional and efficient with his information. Front desk was equally as nice
Completed on time. Kept providing timely progress reportd
I asked for some bolts, or snaps that are missing on my wheel elk to be replaced, that was not done. The liner in the top of the bed was not snapped back in all the way, I had to walk around the truck and pound it back down all the way.
The best service king in the world
Everyone in the office was very nice and accommodating. Our car was ready early and our service tech called to let us know right away. Thanks for making this process easier!
Excellent customer satisfaction.... never felt more happy on my way to pick up my car; all fixed and perfect
The car looks great and the updates were good would definitely use this service king again
Your professionalism in the evaluation, planning and the actual repair takes all the worry off the customers back. Additionally, the team work between Service King, the Insurance Company's and the car rental works so smoothly that the customer is again relieved of all the paper work and coordination efforts.
Great job to all involved.
Service King McKinney exceeding all expectations!
Mike and the management team went out of their way to provide superior service and make additional accommodations. The repair was completely well in advance of the anticipated date and the team were able to keep the vehicle in storage until I was available for retrieval. 5 stars. Certainly will rocomend Service King and this location in particular!
Very timely service and excellent job. Plan on using service king in the future for hail damage repairs.
Very helpful very easy experience. Would recommend this service king to anyone.
I'm not. I will be taking it back tomorrow.
Dustin was very courtes and professional.
Better than expected! Great service! Thank you, Dustin!
Josh was very professional and he did a great job of keeping me informed about status of my repair. I was very satisfied with the repair and the outstanding customer service that Josh gave me! Thank you for the amazing work that everyone at Service King provided!!!
Excellent support. Pleasantly surprised.
Vehicle Make : Mitsubishi
Took a. LongL period of time...two weeks. Repairs look. Good. Time will tell. Ok just got the car today.
Courteous and extremely professional. Great communication. Kept me up to date on my repairs. Top shelf service all the way
Excellent service. Always kept me informed. Car looks and drives as good as new. Thank you.
I'm really happy with the work do to my car and the time that it took they to fix my car was excelente
Extremely helpful and professional.
Friendly fast and great service
Dustin was very kind and kept me updated frequently throughout the car repair process. Very pleased and will return again for any repair needs.
Everyone did a great job and the repairs were even finished early. I loved getting the text messages keeping us updated! My only negative comment and it isn't even an important one, but, the chairs in the customer waiting room are nasty and need to be thoroughly cleaned - I didn't even want to sit on them. Again, this is not important to our satisfaction - they did a terrific job - but I did feel you might want to know. John was super to work with.
Staff was super people friendly. Was constantly kept up to date with what was going on with my car. Completion date was spot on, and they were even a half hour early in which the pick up time was.
Very happy with the service, should anything bad happen again, I won't hesitate to come back.
Josh was fantastic! He kept mms informed during the entire process and very courteous and professional.
The job this time was very fast, it was so fast that I was speechless...great job to all the people working at Service King in McKinney, Texas!!! Thank you for this awesome experience!!
Sal was perfect. He kept me updated on top of the text updates. I was able to get my car ahead of schedule and it was awesome. 3rd time in past few years we have used your Mckinney location - absolute A every time.
Thank you Dustin for keeping in touch every step of the way, you guys did a great job. Completely satisfied.
The car looks and runs great! I was updated often during the entire repair. Excellent service!
Yes I'm very much satisfied Thank you Jay for your help. Also loved being kept in touch each day the progress of my repairs . Hope I don't need you again but if I do I know you to call .
Professional. Love the daily updates on progress
You guys did an amazing job completely redoing my front bumper! I couldn't be happier with the way it turned out! Keep up the good work and I really appreciate the attention to detail from everyone in the process of handling my car. Whether it was financial and insurance work, or the actual car repair.
One scratch, probably 3-4 inches long and not deep at all. 5 and a half days, seriously, 5.5 days. Worse service I've ever seen, not sure if you were just trying to steal from the insurance company or just that inept.
Car looks great
Service was good
My car looks great! Thank you!!
I worked with the McKinney location & it was by far the best experience & location that I have ever dealt with. I would highly recommend them to anyone!! Sal is the best!! ????
I received daily updates on the status of the repairs, John, my service advisor thoroughly explained the process from beginning to end, making it a great experience.
I was very impressed with the customer service and every aspect of my Service King experience. Kudos to Jay Lane my service representative who could not have done more to keep me informed and updated. On a scale of **** to 10 i would rate him 11!
Will never go anywhere else!!!
Excellent service. I was updated daily on the progress and when there were delays, I was informed about the reason.
The staff at Service King McKinney was great they kept me advised of everything they were having to do to get my vehicle ???? back to the way it is supposed too be. They even got it back to me earlier than expected.
You guys are awesome!!! You guys delivered my truck to me, which got me out of a bind. Customer service that is beyond the call of duty! You are lucky to have the great team you have in McKinney!!
John was great and Debbie
Timely feedback and progress reports. Reliable workmanship.
Each member of the staff made the unpleasantness of our mishap completely bearable. Everyone was patient and helpful with any questions. Thank you for everything!
Very good work on time in fact ahead of time
Will use only SK from now on
Excellent customer service. I was very pleased with my service representative. The work done was great as well.
Kept me informed. Everyone friendly. Car looks great.
I thought they were going to paint my tailgate since it had a dent and scratched paint in it, and all they
Did was try to blend it
I am not to concerned because of the lifetime warranty if it start showing more
I will take it back to have redone and this time I will ask for them to do the entire tailgate
I am a **** my self and I know how this stuff works so let's see what happens
Everyone was courteous and efficient. The work was done very well I was kept informed of the progress of the work. Will recommend Service King to everyone.
Very satisfied with the job on my car. Sal was great to work with!
Service King kept me updated on the repair and did the repair in a timely manner. The staff is very friendly and from what I could see is that the technicians are hard work. I consider my experience with the repair is OUT FREAKING STANDING!!!!
Very nice people. David was awesome and my car looks great. Thank you. Repsie
I've been to this location several times in the last few years and have consistently received great customer service. Everyone is always very polite. My experience is always seamless as they work closely with insurance and the rental car company. I always receive updates regarding repair. And I've always been pleased with the repairs.
Everyone I met at Service King was very helpful and accommodating from beginning to end. The lady at the front desk was cheerful and called Enterprise to come pick me up at drop off. Dustin M was awesome. He made sure I never had to wait and at drop off and pick up saw me drive up and met me in the parking lot before I could even get out of the car. He gave me an accurate estimate on how long repairs would take and called to give me updates during the repairs. Hopefully I won't need your services again but if I do I will gladly return to your facility.
I was kept informed on progress. Car was ready earlier than expected. Looks great.
Great service from John and the team across-the-board I really appreciated the text updates with progress and they finish two full days ahead of schedule would really help me out will definitely return if I need any repairs in the future
Great service from the receptionist to my service person Dustin Mowery!
Good job keeping me informed of progress
Easy and early. Excellent customer care.
No issues. Other than enterprise rental. They should not try tot charge extra insurance when the insurance company is paying for it
I was very happy with the service I received
Sal Reyes made the whole experience a breeze. I have not met such a nice customer service representative before. He knows his stuff and delivered everything as promised.
Jay Lane and your service crew are top notch. Not only was the overall experience extremely professional, but you guys also saved us money as well as got our vehicle fixed and back to brand new 2 days before expected! Thank you guys for everything. You have a customer for life.
The service was excellent from beginning to the end. The Paint also matched with the present color of my van. Job well done
No front license plate was attached which is against Texas law. Asked for help putting new license plates on the front and back and was told this would be done and wasn't. Also the drivers side door on the inside had black fingerprints on it. Would be nice if it was wiped down before returning vehicle.
Car looked great and they even fixed something at no charge that was not part of the damage caused during the collision. Would recommend
Josh did an outstanding job through my process. Thank you.
John is the best and appreciated so much the great customer service
Good job. I own an insurance agency and will send my clients there
Vehicle Make : Volkswagen
Our advisor make the experience positive and truly went above expectactiion
To be assessable for questions and did proactive measures to ensure we were included each step of way.
Not the first time I used Service King, have always been treated right. Happy repeat customer.
Sal kept me updated throughout the whole repair process. Job well done! Thank you!
It was really a nice customer service and received regular updates during the service. I definitely recommend this
The service done on my car was excellent. Dustin was professional and work diligently to meet my need. I highly recommend him.
Really liked getting updates on how things were going! Great CS!
Really appreciated the way I was kept informed on what was happening with my vehicle. Also, everyone was very kind and professional.
Mr Saul it is a excellent representative.
Thank you for repairing the bumper on my vehicle. It looks perfect. John L and the receptionist were extremely helpful and efficient.
Vehicle Make : Volkswagen
My service advisor, David Preitsch, was so helpful and professional. He went above and beyond to make this an easy, seamless process. It's my first experience with a car repair like this and I was impressed with his responsiveness and timely communications. And, on top of that, my car was finished early!! By the way, everyone with whom I interacted was friendly and responsive. Thanks for a great experience!
John did great with taking care of my car and provided me with excellent service from the time I dropped my car off till the day I picked it up. He receives a 10 put of 10 from me.
Everything from drop off to pick up was completely top notch. Excellent customer service and workmanship on my vehicle! I highly recommend Service King!
Love being texted everyday and love the easy rental return.
My vehicle has a number of issues that were not addressed or were simply passed over. It was like they were hoping I wouldn't catch the defects.
I appreciated the daily updates on text and the phone calls on the updates also.
Everyone was professional and informative. Josh did a great job as my service agent.
It was a pleasure working with Dustin from service king, He did an awesome job of keeping me in the loop with the progress of the work, And he helped me with delivering of my car and take care of my rental, another happy camper !!
You are excellent! Good customer service and fast service! Give our thanks to Dustin for good service!
this is the third time we have had this service king location fix one of our cars and they have done a great job each time
Vehicle Make : Volkswagen
Sal was Awesome
My daughter never got her flowers
Vehicle Make : Volkswagen
Dustin is an excellent service advisor & I'm very pleased with the results of the work that was performed.
The service I received was excellent and very fast. The people I came in contact with were extremely courteous. I would highly recommend Service King to others.
John was excellent to work with
Jon was great to work with. He provided excellent service and my car was done on time and looks great.
Great job finished on time very friendly
My van looks wonderful. Service King did a great job.
Was not completed when promised. When I picked it up there were flaws in the repair where they had to dab paint to cover holes and flaws in the body work. The people were and are SUPER, friendly, and helpful. Physical work is lacking. It was holidays. I was in no way put out or inconvenienced and staff is great.
John at the service king in Mckinney TX was awesome...very professional and helpful with any questions that I had.
Excellent service and people to work with!
Very awesome service everyone was really kind mr. Davis kept me updated on my car I did not have to call very satisfy I would recommend you all to everyone I know awesome job thank you mr. Davis and thank you mr. Service King for your awesome service
I thought Dustin and the ladies up front were very professional.
It was refreshing to receive an almost daily update from Dustin on the status of my repairs.
I dropped my vehicle off on 12-12-16 with John he was very nice and kept me informed the whole time my vehicle was there. He called to let me know the process and when work was completed. Thank you so much I am very pleased with the repairs . Thanks again.
Josh and the women in the office was fantastic. Truck is perfect, keep up the great service.
Very friendly people and good work on my car
Sal did a great job with communication during a bad time. I wish he worked for me. Great attention to detail. Front desk ladies were very professional. Over all great experience. Your team turned a bad situation into a good one. Thank you. I will never take my family's cars anywhere else.
Excellent job of keeping me updated on status of repairs.
Jay did an awesome job helping me out with my vehicle. He was kind, helpful, and communicated with me every step of the way! 10 out of 10!
Sal was very professional and courteous. I would go back there if I needed more car body repair work.
Great communication with me the entire time my car was being worked on. Extremely nice and helpful when I asked any questions.
Work was done well and done quickly. What more can you ask for?
Josh was great, very nice and helped in every way possible. Should I require repairs again, I will use Service King.
I was called and told that my car was ready. I inspected my car when I came in to pick it up and the repair was not complete/satisfactory - I was the one who had to inspect it to see that it was not complete. . They agreed and kept the car for an additional 2 days to complete.
Unfortunately, this is 2nd time this year I've had to have body work done on my car due to accidents. However, I did not even gritting another estimate our going anywhere else!. Service King McKinney is amazing and Jay has done an awesome job communicating and getting my car like new again!!!. Love Service King!!
Car ready before the estimated time and staff returned calls quickly.
Everyone was very sweet and helpful and the updates through text messages were great!
Dustin was great in keeping me updated. However, the job was delayed due to a couple of errors. Wrong part was ordered- had to wait for new part arrival. Also forgot to install the new flap- the old flap was placed in error. Both things were caught before car was returned.
Work was done in a timely matter and we were completely
Satisfied with the work.
My estimation was 6 days over the original, my fuel went from 3 quarter of a tank to **** quarter, and about 150 miles was magica added to my odometer.it was awful, the work was fantastic though.
I really loved the service, everything was fast and the results were amazing.
My car doesent know another body shop other than yall. Mr. Lensky is awesome. Jon Bail is a great guy.
Your reception ladies are A1. They are there to let you know whats up with your car.
Overall yall make a stuning team. Have recomended yall to family and friends.
Every step was great and everyone was very respectful and kind!
The bumpers looked great. The car was detailed, inside and out. John was awesome- every step of the way, kept me informed. The texts you sent were a nice touch too.
It was so quick, everyone was courteous and nice, my car looks great! I will definitely recommend Service king
Thanks team at service king fot giving great service no hassel.with a great couster attitude
My car looks perfect and the service was phenomenal. John helped me and he is just fantastic. Thank you for taking care of my car!!
After I picked up my vehicle, I later noticed some paint from the repair on the rubber bumper. It was too late to go back to Service King because they closed at noon on Saturday. I will be taking my vehicle back first thing Monday.
Very quick and reliable service. I appreciated the
I give the serviceman who handled my car a "10" or five stars. He went over and beyond to please me!!????I am extremely pleased with the outcome!!And my car is so clean!! Luv it!!
Good service, very attentive to your needs. John Linskey was very helpful as were the front office staff.
Thanks John and all servise king on mckinpney
Dustin was more than amazing. He called me and updated me often. I got text updates. And the drop off no deliverary back to me was outstanding service.
The car was completed. The air conditioning does not work The front license plate bracket is not on the car. The ignition key was supposed to have been replaced since it was damaged they waited until I went to pick up vehicle to do something about it. Now I have two vehicles that have problems that service king has worked on that aren't fully repaired. I will be talking to my insurance company on Friday to see what can be done about it and also my bank about the deductible check. This doesn't set very well. Now I have to take off more time from work to take care of these problems which could have been avoided if someone would have been checked out properly. It seems like the management at the McKinney location may need to be question.
It should not take 2.5 months to repair a vehicle.
Very quick turnaround on my vehicle and staff was polite, professional, and overall phenomenal!
Josh Bail was amazing and helped make the entire process easy and smooth!!! Will definitely come back and refer for future needs!!!!! Service King is GREAT!!!!
The entire process went very well. So appreciate that John and the team kept me so up to date about the process of my repair!
Extremely satisfied. Customer service was outstanding
Efficient, great communication and perfect repair!
I took care there to get fixed and they told me they would not fix my car
David was great! I would definitely recommend Service King to anyone.
David is an asset to your company. The truck looks great. Jay R
Love the text updates. Havent seen the car in daylight yet.
Great experience. Bill was awesome. Hopefully I'll never need your services again, but if I do I'll definitely choose Service King first!
Wonderful service, caring employees, fantastic job on repairs. Will highly recommend Service King to everyone
John and his crew did an amazing job. John was very informative and helpful at all times. Highly recommend his crew for future jobs.
All employees were polite and answered our questions. Repairs were completed on time.
I was very thoroughly satisfied. Jay helped me through the entire process. He was so helpful and did an outstanding job! Kudos to Jay!!
Vehicle Make : Volkswagen
Jay Lane did a great job of communicating all the information
Dustin was great to work with and made sure he did everything possible to get me back in my vehicle as quickly as he could. Thank you very much for a job well done!
Jay did a great job of keeping me up to date with how things were going and when the repairs were going to be finished. The office staff was very friendly as well. My car was all clean and shiney when I picked it up. It was overall a great experience to deal with Service King.
Your team was skillful, polite, and very flexible. I never had to call to check on the car as their communication was excellent.
I love the job that was done repairing my car. Circumstances arise as they always do when living life but y'all guys handled it with a professionalism that is rarely seen. Thank you very much and know that any further services that I ever need will come to you.
Jhon Linskey was a great help kept me updated on the whole process over all good experience
Your customer service is awesome! John kept me up to date with the progress so I never had to call for status. Thank you for the perfect repair and great people. Marion M
Outstanding performance especially by David
Everything was done on time!
Thank you my car looks so perfect now
Jay kept me well informed of the vehicle's repair status. Much appreciated
They were very polite and professional. They kept me updated daily which I appreciated. When coming to pick up my truck they were very respectful of my questions and answered them without acting like
It was a stupid question. I would recommend this service to others. Thank You for the respect I was given.
Personnel was nice to work with.
Service was great. Dustin was awesome and went out of his way to help me. He cleaned spots on seats and buffed out additional scratches. His customer service was above and beyond. Thank you. I'll definitely recommend your business.
Vehicle Make : Volkswagen
Above and beyond.. waxed ..literally has not looked this good since we bought it. Looked like it was brand new!
John Lensky in McKinney, TX (75/Eldorado) was great to work with and he made the experience enjoyable.
Vehicle Make : Volkswagen
Very speedy and amazing work.
Excellent customer service, and up to date texting about the whereabouts of the car
Everyone was nice and helpful from start to finish and my truck was finished a day early thank you all so much
I haven't received the car yet. The car is back in repair due to problems.
Fast turnaround Vehicle looks like new Great customer service What more can you ask!?
I had a great experience with service king. I didn't have to worry about anything my vehicle was finished in a fast time without any problems. It was ready to pick up 4 days ahead of the original date given.
Paint is never as good as original.
It is not your problem. It's it's
Great job and staff was great too!
Everyone is so friendly, and my car work turned out great and they got it done fast!!
Truck looks great. You guys did a great job.