I received daily updates on the status of the repairs, John, my service advisor thoroughly explained the process from beginning to end, making it a great experience.
I was very impressed with the customer service and every aspect of my Service King experience. Kudos to Jay Lane my service representative who could not have done more to keep me informed and updated. On a scale of 1 to 10 i would rate him 11!
Will never go anywhere else!!!
Excellent service. I was updated daily on the progress and when there were delays, I was informed about the reason.
The staff at Service King McKinney was great they kept me advised of everything they were having to do to get my vehicle ???? back to the way it is supposed too be. They even got it back to me earlier than expected.
You guys are awesome!!! You guys delivered my truck to me, which got me out of a bind. Customer service that is beyond the call of duty! You are lucky to have the great team you have in McKinney!!
John was great and Debbie
Timely feedback and progress reports. Reliable workmanship.
Each member of the staff made the unpleasantness of our mishap completely bearable. Everyone was patient and helpful with any questions. Thank you for everything!
Very good work on time in fact ahead of time
Will use only SK from now on
Excellent customer service. I was very pleased with my service representative. The work done was great as well.
Kept me informed. Everyone friendly. Car looks great.
I thought they were going to paint my tailgate since it had a dent and scratched paint in it, and all they
Did was try to blend it
I am not to concerned because of the lifetime warranty if it start showing more
I will take it back to have redone and this time I will ask for them to do the entire tailgate
I am a **** my self and I know how this stuff works so let's see what happens
Everyone was courteous and efficient. The work was done very well I was kept informed of the progress of the work. Will recommend Service King to everyone.
Very satisfied with the job on my car. Sal was great to work with!
Service King kept me updated on the repair and did the repair in a timely manner. The staff is very friendly and from what I could see is that the technicians are hard work. I consider my experience with the repair is OUT FREAKING STANDING!!!!
Very nice people. David was awesome and my car looks great. Thank you. Repsie
I've been to this location several times in the last few years and have consistently received great customer service. Everyone is always very polite. My experience is always seamless as they work closely with insurance and the rental car company. I always receive updates regarding repair. And I've always been pleased with the repairs.
Everyone I met at Service King was very helpful and accommodating from beginning to end. The lady at the front desk was cheerful and called Enterprise to come pick me up at drop off. Dustin M was awesome. He made sure I never had to wait and at drop off and pick up saw me drive up and met me in the parking lot before I could even get out of the car. He gave me an accurate estimate on how long repairs would take and called to give me updates during the repairs. Hopefully I won't need your services again but if I do I will gladly return to your facility.
I was kept informed on progress. Car was ready earlier than expected. Looks great.
Great service from John and the team across-the-board I really appreciated the text updates with progress and they finish two full days ahead of schedule would really help me out will definitely return if I need any repairs in the future
Great service from the receptionist to my service person Dustin Mowery!
Good job keeping me informed of progress
Easy and early. Excellent customer care.
No issues. Other than enterprise rental. They should not try tot charge extra insurance when the insurance company is paying for it
I was very happy with the service I received
Sal Reyes made the whole experience a breeze. I have not met such a nice customer service representative before. He knows his stuff and delivered everything as promised.
Jay Lane and your service crew are top notch. Not only was the overall experience extremely professional, but you guys also saved us money as well as got our vehicle fixed and back to brand new 2 days before expected! Thank you guys for everything. You have a customer for life.
The service was excellent from beginning to the end. The Paint also matched with the present color of my van. Job well done
No front license plate was attached which is against Texas law. Asked for help putting new license plates on the front and back and was told this would be done and wasn't. Also the drivers side door on the inside had black fingerprints on it. Would be nice if it was wiped down before returning vehicle.
Car looked great and they even fixed something at no charge that was not part of the damage caused during the collision. Would recommend
Josh did an outstanding job through my process. Thank you.
John is the best and appreciated so much the great customer service
Good job. I own an insurance agency and will send my clients there
Vehicle Make : Volkswagen
Our advisor make the experience positive and truly went above expectactiion
To be assessable for questions and did proactive measures to ensure we were included each step of way.
Not the first time I used Service King, have always been treated right. Happy repeat customer.
Sal kept me updated throughout the whole repair process. Job well done! Thank you!
It was really a nice customer service and received regular updates during the service. I definitely recommend this
The service done on my car was excellent. Dustin was professional and work diligently to meet my need. I highly recommend him.
Really liked getting updates on how things were going! Great CS!
Really appreciated the way I was kept informed on what was happening with my vehicle. Also, everyone was very kind and professional.
Mr Saul it is a excellent representative.
Thank you for repairing the bumper on my vehicle. It looks perfect. John L and the receptionist were extremely helpful and efficient.
Vehicle Make : Volkswagen
My service advisor, David Preitsch, was so helpful and professional. He went above and beyond to make this an easy, seamless process. It's my first experience with a car repair like this and I was impressed with his responsiveness and timely communications. And, on top of that, my car was finished early!! By the way, everyone with whom I interacted was friendly and responsive. Thanks for a great experience!
John did great with taking care of my car and provided me with excellent service from the time I dropped my car off till the day I picked it up. He receives a 10 put of 10 from me.
Everything from drop off to pick up was completely top notch. Excellent customer service and workmanship on my vehicle! I highly recommend Service King!
Love being texted everyday and love the easy rental return.
My vehicle has a number of issues that were not addressed or were simply passed over. It was like they were hoping I wouldn't catch the defects.
I appreciated the daily updates on text and the phone calls on the updates also.
Everyone was professional and informative. Josh did a great job as my service agent.
It was a pleasure working with Dustin from service king, He did an awesome job of keeping me in the loop with the progress of the work, And he helped me with delivering of my car and take care of my rental, another happy camper !!
You are excellent! Good customer service and fast service! Give our thanks to Dustin for good service!
this is the third time we have had this service king location fix one of our cars and they have done a great job each time
Vehicle Make : Volkswagen
Sal was Awesome
My daughter never got her flowers
Vehicle Make : Volkswagen
Dustin is an excellent service advisor & I'm very pleased with the results of the work that was performed.
The service I received was excellent and very fast. The people I came in contact with were extremely courteous. I would highly recommend Service King to others.
John was excellent to work with
Jon was great to work with. He provided excellent service and my car was done on time and looks great.
Great job finished on time very friendly
My van looks wonderful. Service King did a great job.
Was not completed when promised. When I picked it up there were flaws in the repair where they had to dab paint to cover holes and flaws in the body work. The people were and are SUPER, friendly, and helpful. Physical work is lacking. It was holidays. I was in no way put out or inconvenienced and staff is great.
John at the service king in Mckinney TX was awesome...very professional and helpful with any questions that I had.
Excellent service and people to work with!
Very awesome service everyone was really kind mr. Davis kept me updated on my car I did not have to call very satisfy I would recommend you all to everyone I know awesome job thank you mr. Davis and thank you mr. Service King for your awesome service
I thought Dustin and the ladies up front were very professional.
It was refreshing to receive an almost daily update from Dustin on the status of my repairs.
I dropped my vehicle off on 12-12-16 with John he was very nice and kept me informed the whole time my vehicle was there. He called to let me know the process and when work was completed. Thank you so much I am very pleased with the repairs . Thanks again.
Josh and the women in the office was fantastic. Truck is perfect, keep up the great service.
Very friendly people and good work on my car
Sal did a great job with communication during a bad time. I wish he worked for me. Great attention to detail. Front desk ladies were very professional. Over all great experience. Your team turned a bad situation into a good one. Thank you. I will never take my family's cars anywhere else.
Excellent job of keeping me updated on status of repairs.
Jay did an awesome job helping me out with my vehicle. He was kind, helpful, and communicated with me every step of the way! 10 out of 10!
Sal was very professional and courteous. I would go back there if I needed more car body repair work.
Great communication with me the entire time my car was being worked on. Extremely nice and helpful when I asked any questions.
Work was done well and done quickly. What more can you ask for?
Josh was great, very nice and helped in every way possible. Should I require repairs again, I will use Service King.
I was called and told that my car was ready. I inspected my car when I came in to pick it up and the repair was not complete/satisfactory - I was the one who had to inspect it to see that it was not complete. . They agreed and kept the car for an additional 2 days to complete.
Unfortunately, this is 2nd time this year I've had to have body work done on my car due to accidents. However, I did not even gritting another estimate our going anywhere else!. Service King McKinney is amazing and Jay has done an awesome job communicating and getting my car like new again!!!. Love Service King!!
Car ready before the estimated time and staff returned calls quickly.
Everyone was very sweet and helpful and the updates through text messages were great!
Dustin was great in keeping me updated. However, the job was delayed due to a couple of errors. Wrong part was ordered- had to wait for new part arrival. Also forgot to install the new flap- the old flap was placed in error. Both things were caught before car was returned.
Work was done in a timely matter and we were completely
Satisfied with the work.
My estimation was 6 days over the original, my fuel went from 3 quarter of a tank to 1 quarter, and about 150 miles was magica added to my odometer.it was awful, the work was fantastic though.
I really loved the service, everything was fast and the results were amazing.
My car doesent know another body shop other than yall. Mr. Lensky is awesome. Jon Bail is a great guy.
Your reception ladies are A1. They are there to let you know whats up with your car.
Overall yall make a stuning team. Have recomended yall to family and friends.
Every step was great and everyone was very respectful and kind!
The bumpers looked great. The car was detailed, inside and out. John was awesome- every step of the way, kept me informed. The texts you sent were a nice touch too.
It was so quick, everyone was courteous and nice, my car looks great! I will definitely recommend Service king
Thanks team at service king fot giving great service no hassel.with a great couster attitude
My car looks perfect and the service was phenomenal. John helped me and he is just fantastic. Thank you for taking care of my car!!
After I picked up my vehicle, I later noticed some paint from the repair on the rubber bumper. It was too late to go back to Service King because they closed at noon on Saturday. I will be taking my vehicle back first thing Monday.
Very quick and reliable service. I appreciated the
I give the serviceman who handled my car a "10" or five stars. He went over and beyond to please me!!????I am extremely pleased with the outcome!!And my car is so clean!! Luv it!!
Good service, very attentive to your needs. John Linskey was very helpful as were the front office staff.
Thanks John and all servise king on mckinpney
Dustin was more than amazing. He called me and updated me often. I got text updates. And the drop off no deliverary back to me was outstanding service.
The car was completed. The air conditioning does not work The front license plate bracket is not on the car. The ignition key was supposed to have been replaced since it was damaged they waited until I went to pick up vehicle to do something about it. Now I have two vehicles that have problems that service king has worked on that aren't fully repaired. I will be talking to my insurance company on Friday to see what can be done about it and also my bank about the deductible check. This doesn't set very well. Now I have to take off more time from work to take care of these problems which could have been avoided if someone would have been checked out properly. It seems like the management at the McKinney location may need to be question.
It should not take 2.5 months to repair a vehicle.
Very quick turnaround on my vehicle and staff was polite, professional, and overall phenomenal!
Josh Bail was amazing and helped make the entire process easy and smooth!!! Will definitely come back and refer for future needs!!!!! Service King is GREAT!!!!
The entire process went very well. So appreciate that John and the team kept me so up to date about the process of my repair!
Extremely satisfied. Customer service was outstanding
Efficient, great communication and perfect repair!
I took care there to get fixed and they told me they would not fix my car
David was great! I would definitely recommend Service King to anyone.
David is an asset to your company. The truck looks great. Jay R
Love the text updates. Havent seen the car in daylight yet.
Great experience. Bill was awesome. Hopefully I'll never need your services again, but if I do I'll definitely choose Service King first!
Wonderful service, caring employees, fantastic job on repairs. Will highly recommend Service King to everyone
John and his crew did an amazing job. John was very informative and helpful at all times. Highly recommend his crew for future jobs.
All employees were polite and answered our questions. Repairs were completed on time.
I was very thoroughly satisfied. Jay helped me through the entire process. He was so helpful and did an outstanding job! Kudos to Jay!!
Vehicle Make : Volkswagen
Jay Lane did a great job of communicating all the information
Dustin was great to work with and made sure he did everything possible to get me back in my vehicle as quickly as he could. Thank you very much for a job well done!
Jay did a great job of keeping me up to date with how things were going and when the repairs were going to be finished. The office staff was very friendly as well. My car was all clean and shiney when I picked it up. It was overall a great experience to deal with Service King.
Your team was skillful, polite, and very flexible. I never had to call to check on the car as their communication was excellent.
I love the job that was done repairing my car. Circumstances arise as they always do when living life but y'all guys handled it with a professionalism that is rarely seen. Thank you very much and know that any further services that I ever need will come to you.
Jhon Linskey was a great help kept me updated on the whole process over all good experience
Your customer service is awesome! John kept me up to date with the progress so I never had to call for status. Thank you for the perfect repair and great people. Marion M
Outstanding performance especially by David
Everything was done on time!
Thank you my car looks so perfect now
Jay kept me well informed of the vehicle's repair status. Much appreciated
They were very polite and professional. They kept me updated daily which I appreciated. When coming to pick up my truck they were very respectful of my questions and answered them without acting like
It was a stupid question. I would recommend this service to others. Thank You for the respect I was given.
Personnel was nice to work with.
Service was great. Dustin was awesome and went out of his way to help me. He cleaned spots on seats and buffed out additional scratches. His customer service was above and beyond. Thank you. I'll definitely recommend your business.
Vehicle Make : Volkswagen
Above and beyond.. waxed ..literally has not looked this good since we bought it. Looked like it was brand new!
John Lensky in McKinney, TX (75/Eldorado) was great to work with and he made the experience enjoyable.
Vehicle Make : Volkswagen
Very speedy and amazing work.
Excellent customer service, and up to date texting about the whereabouts of the car
Everyone was nice and helpful from start to finish and my truck was finished a day early thank you all so much
I haven't received the car yet. The car is back in repair due to problems.
Fast turnaround Vehicle looks like new Great customer service What more can you ask!?
I had a great experience with service king. I didn't have to worry about anything my vehicle was finished in a fast time without any problems. It was ready to pick up 4 days ahead of the original date given.
Paint is never as good as original.
It is not your problem. It's it's
Great job and staff was great too!
Everyone is so friendly, and my car work turned out great and they got it done fast!!
Truck looks great. You guys did a great job.
Simply amazing customer service and quality work!
Front staff was courteous and efficient. David was pleasant, professional and informative. He kept me updated even when the automatic text messed up. I think the relationship that they have with Enterprise is wonderful. I'm very pleased with my service! Thank you all for the exceptional care you gave!
Kept me updated did very good work all tens
Repair work is not satisfactory. Hood and fenders are not aligned. Turn signal is
Dustin was always giving us an update and answered all my calls. He is a great assist to your company and easy to talk to. Our Thanks to a great team. That is the reason we always bring our cars to you when it's needed. It's usually someone else hits us and this is the first time for my wife who got herself into a ditch and was very pleased with the team.
Our car was supposed to be done in 10 days or so and it took 5-6 weeks before we got it back. The inside is dirty with black grease stains in the cloth. Our windshield wiper sprayers don't work and the electric to the driver seat doesn't work anymore. I will not go to another service king after our recent expierence. The only good thing they did was pay for the last week of our rental car. You guys should've paid for all of it.
Completely satisfied with repairs and service
Vehicle Make : Volkswagen
David was very professional and helpful. The repair looks great but I have to wait and see if the paint lasts. Yrars ago I had a repair somewhere and the paint on the bumper chopped off so that has been my previous experience with painting. Hopefully that won't happen.
David was great
I recommend him for a promotion
John is a very nice man. He kept me informed of the progress on my car. Thanks
Convenient to pick up rental car and drop it off.
Josh was so professional and courteous. I would recommend your shop to anyone because you pay attention to the details and what matters most to the customer!
Our adviser dealt with everything and kept us informed of all activity during the repair process.
Quick work; for the quoted price; repair looked great.
John did a great job over under promising on the time frame, and over delivering! We got our car back 3 days early. I feel like I have a new car again it looks so good! We will use Service King again!
Excellent start to finish
Everyone was very prompt and professional.
Very attentive and understanding. Eager to help and get me back in my car! I'll never go anywhere else!
Car seats left dirty. Wet yellow rag left behind has stained rear seats.
I think the continuous text updates are quite nice. Everyone was very friendly.
Jay Lane took great care of my care. I am very pleased.
Stop sending me texts that my car is ready when it's not. I still don't have it and ur sending me texts saying thanks for my business. What is going on?
Very professional. Dustin was great!
I am very pleased with how clean the car looks after the repair. Looks like new, which it is.
I found Dustin and everyone in the office to be very professional and competent. Thanks for the great job and finishing ahead of schedule.
Excellent service!! Sure will let friends and family know of how great customer service was!! Thanks again!!
The reps were very professional. They took care of the repairs, explained each step clearly, and arranged a rental car for me. I picked my vehicle on the exact date they promised. I will highly recommend them to anyone that needs their service.
Duston is all about what customer service is supposed be all about. I was treated exceptionally. Great job.
I will be taking my car back. There are issues the paint not blended and scratches on the hood that were not there when brought in. Not happy!
Great work, ahead of schedule, and Jeremy was professional and kept every promise he made!
Car done quicker than estimated. Very professional
Jeremy and the Service King in McKinney teammates were awesome!
I had a really tight deadline for needing my repairs completed. Service King McKinney fit me into the schedule even though they were busy and still got the job done in the estimated time. Thank you for being so flexible and working with me!
Everyone at service king in McKinney is always so helpful, professional and courteous. They always do what they say and communicate what's going on with your car.
I was pleased with the communication throughout and for everyone's friendliness, but I was not pleased with picking up my car. It was dropped off to me and nothing was really explained past showing me the invoice. I would've liked someone to show me what was replaced and what work was done. It was just all very rushed and I don't know what to look for to even see if a good job was performed.
The entire process was great. Great costumer service and phenomenal communication. David Piersch is a very competent service advisor. We are happy with our Service King experience.
Jeremy was very professional in giving me frequent updates. My car looks and drives great!
They missed several commitments on completion date and still have not completed all repairs
Always a pleasure at Dervice King!
David was wonderful! Entire experience was easy.
Everything went exactly as I was told. I was updated daily. My service mgr John Linskey was such a calming force. I was in uch a bad mood dropping my car off because I had 2 deductables to pay. I wasnt in a bad mood long. The customer service area was well air conditioned and the girls at the desk were very kind and professional. John was beyond kind and helpful. I had a great experience. Thank you. Please pass along. Ive had to use other service places and never have had an experience that was exactly as I was told it be and done on time.
First class all the way!
Car looks better than ever.
Staff is so personable.
Outstanding service! David and staff kept me posted at each stage of repair. Thanks, David. Service from Enterprise was excellent too! George W. Lodge
All was outstanding but I noticed that my driver's side rear wheel well guard had gaps in it, compared to the passenger side.
Great job! Very friendly, professional, and great service!
The day to pick.up my car kept being pushed to the next day. That happened twice. When I got the car home, the bumper was not fitting right anymore.
Having to make multiple trips to service king to pick up my vehicle, and the vehicle was suppose to be detailed (outside of vehicle) but my 9 year old would have done a better job. The vehicle was not completly checked out before picking up, had to return to have black adhesive cleaned off of the side of my passenger seat.
David was very nice to work with.
Dustin was very helpful. He called everyday to keep me posted. Excellent service.