Everyone was very sweet and helpful and the updates through text messages were great!
Dustin was great in keeping me updated. However, the job was delayed due to a couple of errors. Wrong part was ordered- had to wait for new part arrival. Also forgot to install the new flap- the old flap was placed in error. Both things were caught before car was returned.
Work was done in a timely matter and we were completely
Satisfied with the work.
My estimation was 6 days over the original, my fuel went from 3 quarter of a tank to 1 quarter, and about 150 miles was magica added to my odometer.it was awful, the work was fantastic though.
I really loved the service, everything was fast and the results were amazing.
My car doesent know another body shop other than yall. Mr. Lensky is awesome. Jon Bail is a great guy.
Your reception ladies are A1. They are there to let you know whats up with your car.
Overall yall make a stuning team. Have recomended yall to family and friends.
Every step was great and everyone was very respectful and kind!
The bumpers looked great. The car was detailed, inside and out. John was awesome- every step of the way, kept me informed. The texts you sent were a nice touch too.
It was so quick, everyone was courteous and nice, my car looks great! I will definitely recommend Service king
Thanks team at service king fot giving great service no hassel.with a great couster attitude
My car looks perfect and the service was phenomenal. John helped me and he is just fantastic. Thank you for taking care of my car!!
After I picked up my vehicle, I later noticed some paint from the repair on the rubber bumper. It was too late to go back to Service King because they closed at noon on Saturday. I will be taking my vehicle back first thing Monday.
Very quick and reliable service. I appreciated the
I give the serviceman who handled my car a "10" or five stars. He went over and beyond to please me!!????I am extremely pleased with the outcome!!And my car is so clean!! Luv it!!
Good service, very attentive to your needs. John Linskey was very helpful as were the front office staff.
Thanks John and all servise king on mckinpney
Dustin was more than amazing. He called me and updated me often. I got text updates. And the drop off no deliverary back to me was outstanding service.
The car was completed. The air conditioning does not work The front license plate bracket is not on the car. The ignition key was supposed to have been replaced since it was damaged they waited until I went to pick up vehicle to do something about it. Now I have two vehicles that have problems that service king has worked on that aren't fully repaired. I will be talking to my insurance company on Friday to see what can be done about it and also my bank about the deductible check. This doesn't set very well. Now I have to take off more time from work to take care of these problems which could have been avoided if someone would have been checked out properly. It seems like the management at the McKinney location may need to be question.
It should not take 2.5 months to repair a vehicle.
Very quick turnaround on my vehicle and staff was polite, professional, and overall phenomenal!
Josh Bail was amazing and helped make the entire process easy and smooth!!! Will definitely come back and refer for future needs!!!!! Service King is GREAT!!!!
The entire process went very well. So appreciate that John and the team kept me so up to date about the process of my repair!
Extremely satisfied. Customer service was outstanding
Efficient, great communication and perfect repair!
I took care there to get fixed and they told me they would not fix my car
David was great! I would definitely recommend Service King to anyone.
David is an asset to your company. The truck looks great. Jay R
Love the text updates. Havent seen the car in daylight yet.
Great experience. Bill was awesome. Hopefully I'll never need your services again, but if I do I'll definitely choose Service King first!
Wonderful service, caring employees, fantastic job on repairs. Will highly recommend Service King to everyone
John and his crew did an amazing job. John was very informative and helpful at all times. Highly recommend his crew for future jobs.
All employees were polite and answered our questions. Repairs were completed on time.
I was very thoroughly satisfied. Jay helped me through the entire process. He was so helpful and did an outstanding job! Kudos to Jay!!
Vehicle Make : Volkswagen
Jay Lane did a great job of communicating all the information
Dustin was great to work with and made sure he did everything possible to get me back in my vehicle as quickly as he could. Thank you very much for a job well done!
Jay did a great job of keeping me up to date with how things were going and when the repairs were going to be finished. The office staff was very friendly as well. My car was all clean and shiney when I picked it up. It was overall a great experience to deal with Service King.
Your team was skillful, polite, and very flexible. I never had to call to check on the car as their communication was excellent.
I love the job that was done repairing my car. Circumstances arise as they always do when living life but y'all guys handled it with a professionalism that is rarely seen. Thank you very much and know that any further services that I ever need will come to you.
Jhon Linskey was a great help kept me updated on the whole process over all good experience
Your customer service is awesome! John kept me up to date with the progress so I never had to call for status. Thank you for the perfect repair and great people. Marion M
Outstanding performance especially by David
Everything was done on time!
Thank you my car looks so perfect now
Jay kept me well informed of the vehicle's repair status. Much appreciated
They were very polite and professional. They kept me updated daily which I appreciated. When coming to pick up my truck they were very respectful of my questions and answered them without acting like
It was a stupid question. I would recommend this service to others. Thank You for the respect I was given.
Personnel was nice to work with.
Service was great. Dustin was awesome and went out of his way to help me. He cleaned spots on seats and buffed out additional scratches. His customer service was above and beyond. Thank you. I'll definitely recommend your business.
Vehicle Make : Volkswagen
Above and beyond.. waxed ..literally has not looked this good since we bought it. Looked like it was brand new!
John Lensky in McKinney, TX (75/Eldorado) was great to work with and he made the experience enjoyable.
Vehicle Make : Volkswagen
Very speedy and amazing work.
Excellent customer service, and up to date texting about the whereabouts of the car
Everyone was nice and helpful from start to finish and my truck was finished a day early thank you all so much
I haven't received the car yet. The car is back in repair due to problems.
Fast turnaround Vehicle looks like new Great customer service What more can you ask!?
I had a great experience with service king. I didn't have to worry about anything my vehicle was finished in a fast time without any problems. It was ready to pick up 4 days ahead of the original date given.
Paint is never as good as original.
It is not your problem. It's it's
Great job and staff was great too!
Everyone is so friendly, and my car work turned out great and they got it done fast!!
Truck looks great. You guys did a great job.
Simply amazing customer service and quality work!
Front staff was courteous and efficient. David was pleasant, professional and informative. He kept me updated even when the automatic text messed up. I think the relationship that they have with Enterprise is wonderful. I'm very pleased with my service! Thank you all for the exceptional care you gave!
Kept me updated did very good work all tens
Repair work is not satisfactory. Hood and fenders are not aligned. Turn signal is
Dustin was always giving us an update and answered all my calls. He is a great assist to your company and easy to talk to. Our Thanks to a great team. That is the reason we always bring our cars to you when it's needed. It's usually someone else hits us and this is the first time for my wife who got herself into a ditch and was very pleased with the team.
Our car was supposed to be done in 10 days or so and it took 5-6 weeks before we got it back. The inside is dirty with black grease stains in the cloth. Our windshield wiper sprayers don't work and the electric to the driver seat doesn't work anymore. I will not go to another service king after our recent expierence. The only good thing they did was pay for the last week of our rental car. You guys should've paid for all of it.
Completely satisfied with repairs and service
Vehicle Make : Volkswagen
David was very professional and helpful. The repair looks great but I have to wait and see if the paint lasts. Yrars ago I had a repair somewhere and the paint on the bumper chopped off so that has been my previous experience with painting. Hopefully that won't happen.
David was great
I recommend him for a promotion
John is a very nice man. He kept me informed of the progress on my car. Thanks
Convenient to pick up rental car and drop it off.
Josh was so professional and courteous. I would recommend your shop to anyone because you pay attention to the details and what matters most to the customer!
Our adviser dealt with everything and kept us informed of all activity during the repair process.
Quick work; for the quoted price; repair looked great.
John did a great job over under promising on the time frame, and over delivering! We got our car back 3 days early. I feel like I have a new car again it looks so good! We will use Service King again!
Excellent start to finish
Everyone was very prompt and professional.
Very attentive and understanding. Eager to help and get me back in my car! I'll never go anywhere else!
Car seats left dirty. Wet yellow rag left behind has stained rear seats.
I think the continuous text updates are quite nice. Everyone was very friendly.
Jay Lane took great care of my care. I am very pleased.
Stop sending me texts that my car is ready when it's not. I still don't have it and ur sending me texts saying thanks for my business. What is going on?
Very professional. Dustin was great!
I am very pleased with how clean the car looks after the repair. Looks like new, which it is.
I found Dustin and everyone in the office to be very professional and competent. Thanks for the great job and finishing ahead of schedule.
Excellent service!! Sure will let friends and family know of how great customer service was!! Thanks again!!
The reps were very professional. They took care of the repairs, explained each step clearly, and arranged a rental car for me. I picked my vehicle on the exact date they promised. I will highly recommend them to anyone that needs their service.
Duston is all about what customer service is supposed be all about. I was treated exceptionally. Great job.
I will be taking my car back. There are issues the paint not blended and scratches on the hood that were not there when brought in. Not happy!
Great work, ahead of schedule, and Jeremy was professional and kept every promise he made!
Car done quicker than estimated. Very professional
Jeremy and the Service King in McKinney teammates were awesome!
I had a really tight deadline for needing my repairs completed. Service King McKinney fit me into the schedule even though they were busy and still got the job done in the estimated time. Thank you for being so flexible and working with me!
Everyone at service king in McKinney is always so helpful, professional and courteous. They always do what they say and communicate what's going on with your car.
I was pleased with the communication throughout and for everyone's friendliness, but I was not pleased with picking up my car. It was dropped off to me and nothing was really explained past showing me the invoice. I would've liked someone to show me what was replaced and what work was done. It was just all very rushed and I don't know what to look for to even see if a good job was performed.
The entire process was great. Great costumer service and phenomenal communication. David Piersch is a very competent service advisor. We are happy with our Service King experience.
Jeremy was very professional in giving me frequent updates. My car looks and drives great!
They missed several commitments on completion date and still have not completed all repairs
Always a pleasure at Dervice King!
David was wonderful! Entire experience was easy.
Everything went exactly as I was told. I was updated daily. My service mgr John Linskey was such a calming force. I was in uch a bad mood dropping my car off because I had 2 deductables to pay. I wasnt in a bad mood long. The customer service area was well air conditioned and the girls at the desk were very kind and professional. John was beyond kind and helpful. I had a great experience. Thank you. Please pass along. Ive had to use other service places and never have had an experience that was exactly as I was told it be and done on time.
First class all the way!
Car looks better than ever.
Staff is so personable.
Outstanding service! David and staff kept me posted at each stage of repair. Thanks, David. Service from Enterprise was excellent too! George W. Lodge
All was outstanding but I noticed that my driver's side rear wheel well guard had gaps in it, compared to the passenger side.
Great job! Very friendly, professional, and great service!
The day to pick.up my car kept being pushed to the next day. That happened twice. When I got the car home, the bumper was not fitting right anymore.
Having to make multiple trips to service king to pick up my vehicle, and the vehicle was suppose to be detailed (outside of vehicle) but my 9 year old would have done a better job. The vehicle was not completly checked out before picking up, had to return to have black adhesive cleaned off of the side of my passenger seat.
David was very nice to work with.
Dustin was very helpful. He called everyday to keep me posted. Excellent service.
Vehicle Make : Volkswagen
So schedule oriented. Can totally plan my day. Reliable. And early pickup!!! Great job too. Just like new.
Repair was well done, completed quickly, and the frequent status updates were great. Thank you!
When the car was returns to me the exterior had spots of grease and other sticky substances that I had to clean off. The substances appeared to be grease
Very convenient. Repairs done in a timely manner. John Linskey does a great job.
Two repairs were to be done. One was, one was not.
Proficient, virtuous, thorough, and went the extra mile. Jeremey knew i was stuck at home with no way to pick up the vehicle before closing. He dropped it off. Didn't have to but he did.
Dustin was very professional and kept me in the loop on the progress of the repairs.
Looks great - thank you
The job was done fast and the truck looks great. A ten in job satisfaction. Thank you Service King.
The ladies on the front office were very nice and had already arranged for my rental car when I got there. Jeremy was fantastic!!! He is very friendly, kept me informed on the status of my car, and has a great since of humor. I would highly recommend Service King to anyone!
Vehicle Make : Volkswagen
Fabulous customer service and communication! Thank you John!
David is the best!!!! Thank you!!
One of the items that needed to be repaired was addressed but not to satisfaction.
Had to leave the car at the shop after closing out the work order.
Please call if you need further details.
Timely service delivered as promised. Thank you
Josh was helpful. Kept me advised of progress.
My car was done faster than I was quoted. I got daily text messages and phone calls from my service advisor on the status of my car.
I appreciate the amazing team at the McKinney Service King
Josh Bail did a great job keeping me informed. I enjoyed the text message updates.
Did an excellent job. Friendly and professional. I would gladly do business with this shop again.
It looks like new, like it never had hail damage. Thank you.
Jeremy did a AWESOME job. I will recommend friends and family to Service King.
Great service. On time. Kept me informed. Friendly service. Jeremy from McKinney Texas location is awesome!
Jeremy did a fantastic job throughout the entire process
Dave Pietsch is fantastic. He kept me informed of progress and expected completion time every day. And my truck was repaired so that I would never know it was in such bad shape after my accident. Dave even made sure the interior was in immaculate condition. I'm very satisfied. Thanks.
Our service person (Dustin) was VERY accommodating - communicative and friendly !
We have worked with Service King in the past and had a similar experience at that time. This last repair just reconfirmed that our choice to use Service King again was the RIGHT thing to do !
My service advisor was on vacation but nobody called to let me know my car was ready. I had to call to get the update.
Repairs seem to be well done. Everyone was very courteous and efficient.
Thanks for the updating communication via text, email and phone. I greatly appreciate it.
The daily communication with us thru text message was superb . We didn't have to call when finish , they called us. Thank you
Jeremy was forthcoming and honest about what was happening and reasons for delays.
They went above and beyond, was a wonderful first experience
You have had my vehicle for WELL over a month! I finally get the notice that the car is done, BUT IT DOESN'T RUN! When asked about it, we were told the car "came to you that way". Our car was brought to you following an incident in which we were rear-ended at a stoplight! It was running just fine! To top it off, you tell us you can't fix it! You have clearly done something to damage our vehicle, and won't own up to it. I have contacted the insurance company and I WILL be following up with our lawyer. This is the absolute WORST service I have EVER had! There was ZERO communication throughout the ENTIRE process! Our completion date was pushed back half a dozen times, then you return a car to me that doesn't run and say it came to you like that! Do NOT contact me regarding this review. Service King will hear from our lawyers.
The phone call center is woefully inadequate. Personnel were professional enough, but wait time was horrendous. It was bad enough I hesitate to use Service King again, except for quality of experience with local team.
Vehicle Make : Volkswagen
I am 100 percent happy!!! The job looks great and the work was completed faster than I ever dreamed possible. Jeremy was the best. Nice, professional and I feel blessed I got to work with him. Thank you so much. D Goracke
Excellent service!! Thanks a ton to Dustin who took care of my car!!!
Repair was done in a timely manner with excellent service.
David is an excellent service manager
Fast repaired and on time as promise
Serivce King was great. They were very helpful and got my car fixed in a timely matter! Great service!
The cargo area of my car looked as if it was used to transport muddy parts. The tiny ding not get touched up. Terrible service from start to finish.
Great people, very helpful and courteous and on time
Josh is awesome! Always kept up with updates on my vehicle!
Dustin went out of his way to help and get my car back to me in good condition.
We were well informed all during the process & there were no surprises.
This is a great place with great service. They took care of everything for me in less than 30 minutes including getting my rental car. My car was ready a day in head of schedule.Thank you!!
Jeremy gave me the best customer service. He kept neuro dated daily on my repairs, explained everything to me and responded to my questions promptly . Service king did a great job on my car and I would highly recommend your company to anyone.
All the SK employees were extremely friendly and courteous. The work performed was flawless and they cleaned up my truck as well.
The repair was excellent and the service writer was outstanding!
EXCELLENT customer service from David and Jeremy!
John was a great service rep. Did an awesome job! Went over and beyond customer service
I'm glad the repair was done early and that we had good communication along the way. Thanks!
Overall pleased with their service. They hold their word when they say lifetime warranty on the work. Josh will be recomended to my family & friends if body work needs to be done.
The people were amazing and nice loved the the work was done fast and I was kept in constant contact about progress
Great job in a timely manner and very considerate employees.
Excellent job. Best service I have experienced for auto repair John did a great job
David Pietsch was excellent, kept us informed and had our Subaru ready before the promised date! Thank you for a wonderful job!
Great communication through texting. Thank you for taking good care of my very old vehicle.
Jeremy gave excellent service
Vehicle Make : Volkswagen
Josh Bail has done an outstanding job getting my car in & out. Appreciate his help greatly.
NEVER get rid of Dustin. He's honest, on time,
And to the point on finacial details of work to
What a pleasure.... After the last one!!!!
Excellent customer service A1
Jeremy was very kind, polite and professional.
The whole experience was great! From our estimator to the fix it crew...they were able to complete our car fast and it looked and runs beautifully.
Great experience, seemless, not a lot of waiting, was kept well informed. Would use again and refer others to this shop.
The vehicle repairs were completely unacceptable. The new panels had scratches everywhere. Both rear taillights were cracked. The new paint was not blended. There were scratches on the car that were not there before the repair. Prior to the hail damage, this car was only 10 months old and only had 2 scratches on the trunk from a shopping cart. I am beyond disappointed with the service and have very little confidence of the vehicle being returned to its original condition.
The repair was done correctly.
Vehicle Make : Volkswagen
Excellent service. Appreciate how quickly Josh Bail got my car repaired.
Thank you so much.
Loved getting the text updates and the car was finished sooner than expected.
The service provided was outstanding. The staff at Service King was professional at all times. I would highly recommend Service King to my family and friends.
Excellent service and quick turnaround. Very pleased with the experience!
SK makes collision repair easy. Thanks!
I would recommend this service king to everyone. Service was outstanding and the took excellent care of my car and me.
Vehicle Make : Volkswagen
Thank you John for keeping us updated on the status of our car and great work!