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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 580 reviews 82%
4 star 68 reviews 10%
3 star 7 reviews 1%
2 star 16 reviews 2%
1 star 37 reviews 5%
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(All Vehicle Makes)
Andrew Q.
Vehicle Make : Nissan
4 out of 5
8/29/2022
I've had work done by them before. My vehicle was well taken care of and the job well done without any hassles ore issues.
Melvin L.
Vehicle Make : Toyota
1 out of 5
5/24/2022
No, I was not completely satisfied due to the lack of communication on behalf of the person assigned to my repair. It was a very frustrating experience. I’ve used Cerritos Nissan Collision Service prior with a much better experience. This time I experienced several delays without prior warning either before or after the time I was told to expect the return of my truck. I would only learn of the delay after calling to check on the status of the vehicle at the end of the day in which it was supposed to be returned to me.
Deborah K.
Vehicle Make : Chevrolet
2 out of 5
5/22/2022
Most of the problems were with previous employees. I was mislead on parts and thought 2 weeks for repair was a little extensive. There are a couple of flaws in the paint which I’m hoping will not be a problem in the future. The new staff was very nice and I hope you have better success in the future
Shaun K.
Vehicle Make : Nissan
2 out of 5
4/1/2022
Lack of communication throughout the process. I understand that parts delays are an issue everyone is facing right now but my initial contact promised to give periodic updates as parts came in, and ultimately never responded to my requests for updates. Once parts finally arrived the car was declared a total and my insurance company was told the car was incurring “storage” fees. I would have appreciated more prompt communication and a more accurate evaluation of the status of the vehicle, which would have allowed me to make decisions sooner.
Josette C.
Vehicle Make : Nissan
5 out of 5
12/15/2021
The staff was great and Greg always informed me of any status.
Anh N.
Vehicle Make : Lexus
5 out of 5
11/7/2021
I received good customer service from James Roath. Thank you/MinnAnh
Barish E.
Vehicle Make : Nissan
5 out of 5
10/31/2021
Greg and his team did a better job than I could have imagined! I will definitely refer everyone I know
Steven T.
Vehicle Make : Nissan
4 out of 5
9/5/2021
My car came back as good as new. I was especially grateful to an employee name Viri who was so professional and helpful. She went beyond who duty to help me get there when I was driving and lost on the freeway. She is very dedicated to her job and the happiness of your customers.
**** H.
Vehicle Make : Nissan
5 out of 5
8/26/2021
The repair looks perfect
Alvino C.
Vehicle Make : Nissan
5 out of 5
8/8/2021
Thanks
Hilda A.
Vehicle Make : Nissan
5 out of 5
7/8/2021
At Cerritos Nissan i know i can trust them with my Auto and its contents. Experienced people who want what is best for their clients.thank you so much.
Marcelle T.
Vehicle Make : Nissan
5 out of 5
7/4/2021
Completely Satisfied!
Joselina S.
Vehicle Make : Lexus
5 out of 5
7/2/2021
Like your service! The lady who took care of this always update us and she has a good customer service
Raymundo G.
Vehicle Make : Nissan
3 out of 5
6/11/2021
La verda mal servicio poco profecionalismo mi carro no quedo bien
Victor M.
Vehicle Make : Mercedes-Benz
5 out of 5
6/6/2021
Great job
Eric U.
Vehicle Make : Chevrolet
5 out of 5
6/2/2021
I was treated with respect and my vehicle was fixed quickly. They communicated all steps of process.
Karen K.
Vehicle Make : Infiniti
4 out of 5
5/13/2021
Thank you for doing a thorough assessment of the damages incurred from an accident on 4.5.2021. Unfortunately, the vehicle was found to be a total loss. Your team was very helpful when it came time to collect my personal items and explaining the damages. It is greatly appreciated.
Kassandra B.
Vehicle Make : Nissan
4 out of 5
5/11/2021
They were very helpful and efficient
Soo Jin.
Vehicle Make : Infiniti
5 out of 5
4/20/2021
James was very helpful and friendly. I completely satisfied with their service
Martin O.
Vehicle Make : Nissan
5 out of 5
4/16/2021
Thank you.

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