My car looked brand new after repairs.
I had a terrible communication experience with the staff. I would not receive updates on my car as is was told I would. I had to repeatedly call them myself in order to receive any information and when I made these calls I was constantly put on hold after which they would tell me that they would call me back with information yet I never received any calls from them. Last Wednesday I called again and they told me my car was finally ready. When I picked up my car as I was leaving I realized that there were still peices inside my car that were still missing. When I notified them they told me they would order the peice and It would be ready on Friday which never happened. I spoke with them and they said they would call me back and I am still waiting.
I would to give big thank to David, Elmer, Audrey, and Matt.
Everyone was very nice and helpful and I got my car back fast was happy overall
My car has not been worked on yet
The AC is not working properly
Very fast with estimate and everyone was very kind
Overall great customer service. All questions were answered and any and all problems in the vehicle was resolved
very good, keep up the good work
None good work im very happy thk.cerritos nissan and jose cuevas????????????
Everything was done very professionally but they could've wash the entire car before turning back to customer
Very good job and very good customer service
Overall the service I received was great. I was very thankful that all the questions I had were answered .
Excellent work . Thank you for your job well done . I'm satisfied.
Flawless repair job, completed ahead of schedule, super-friendly and accommodating staff. Highly recommended.
I sincerely appreciate your team work as a company,your punctuality is superb,mrs costa
Everyone was incredibly nice and respectful. The daily text was an added bonus. I was surprised at how quickly the job got done! Well done!
The service was excellent and all of the employees were a joy to work with ????
The customer service in the collision dept. Were excellent and especially David G. Thank you so much!!
Excellent customer service..always letting me know what's going on with my vehicle through text messages...I really really appreciated that...my car was finished in a timely manner...I would definitely recommend..Thanks so much Every one..
No one knew where my car was that for 10 days. Went was telling us that the car will be ready soon. We found out 10 days later the car was still hadn't been picked up. So they lie telling us that was working on the car
Both times I walked in with my children all the employees in the office made us feel welcome and were so inviting. They jumped up to get my kids popcorn and water all while talking to them like they were equals. Elmer has awesome customer service. He went over in detail both times, (dropping off and picking up), what he was doing and what was going to happen. He made sure all my questions were answered before he let me leave. I would highly recommend your establishment to other customers. I'm so happy my insurance company set me up with you guys. My experience was above expectations and I felt each and every one of your employees went above and beyond to make us feel welcome. Thank you for the speedy service on my car and the exceptional customer service from your staff.
The level of customer service I received here was unlike anything I have ever experienced. Everyone was kind, and kept me informed of every step. Your team went above and beyond their duty, and for that I am truly very thankful!
They are always good about communication about my vehicle. They do a great job and always available to answer any questions that I may have.
Bad very bad service I never come back the manager of de collision center I for got the name is very bad really bad
Vehicle Make : Volkswagen
The process took over a month and was riddled with lies and half truths about the state of the car.
No major damage needed to be dealt with.
I got it home and found something else immediately wrong. This will be the second time bringing it back after it was supposedly "ready to be picked up".
I will never bring any car back to be worked on again.
Absolutely horrible experience.
Ruined a multi-year relationship with this garage.
Please do not contact me, the time for that is long passed.
Just treat your other customers better in the future.
Great team work and very very pleasant crew. The continuous updates were awesome. Everyone was very professional. My special thanks to Stephanie! She was truly amazing and helped to make my experience with my car less stressful. Without a doubt, thumbs up to the whole team!!!
Your staff is very friendly and helpful
The technician who assisted me was very unprofessional. He failed to complete the repairs on my car the first time around. I got a call from Stephanie stating my car was repaired which I thought was odd bc it had only been a few days. Luis (technician) failed to include the damages on my trunk implying that it was not caused from the accident. I was rear ended & have pictures to prove it. This was my 2nd timing getting my car repaired here & I doubt I will be returning.
Great service. Nissan always updated
me thru text messaging and phone
calls the status of the repair. Commendations
Stephanie and Elmer. Awesome!!!!
Xcellent customer care was displayed & l'm
very satisfied and w'll be recommendedeto family & friends
Vehicle Make : Volkswagen
Not only was a thorough, high-quality repair done, but you went well beyond "getting the job done" and left me with an amazingly clean car through and through. Thank you!
The best body repair center that I've been too.
Stephanie Harris was a huge help during the whole process of getting my car repaired. The first time I talked to her on the phone she was very kind and professional. Meeting her in person was no different, she's fast and efficient and took care of all of my questions. I would highly recommend this shop to anyone because of her service.
Stephenie was awesome!!Kept us informed and was on top of our claim.She is super friendly and provides excellent customer service. ..
My car looked fabulous! I thought I would have to take it to have it detailed after picking it up from the body shop, but they did that for me!
The team WA professional, courteous efficient and helpful. I get very comfortable going into the repairs and trusting my car to the team.
Service was good and quick
The passenger armrest was not properly re-installed and is sticking up.
Excellent customer service.
Thanks to Keith ,Stephanie and the crew for a great experience. First class workmanship.
I WAS TOLD TWICE THAT THE CAR WOULD HAVE A FULL DETAIL IN AND OUT. I EVEN ASKED THE GIRL AND WAS TOLD A FULL DETAIL. THE CAR LOOKED LIKE IT WAS BASICALLY RAN THROUGH A CHEAP CARWASH. I FEEL THAT IF YOUR GOING TO TELL THE CUSTOMER SOMETHING THEN AT LEAST STAND UP TO YOUR WORD.THE BUMPER REPAIR LOOKED GREAT.
Efficiently done! Luis and stephanie are awesome. Always willing to go for the extra mile to comply/satisfy customer concerns. Repair job was excellent. Good job team nissan!!! ??????????
Very personable and professional staff...nice job
They were all very friendly honest,and helpful.yhey went up and beon I feel as for giving some furure advice about my car.Which is greatly appreciated being a widow.
I was not informed that my tires did not get changed. When I called about it, Luis said he forgot to tell me. Really? Forgot ? I felt like I was being swindled.
Collision Center keep up the good work
Love you guys. I'll be a repeat customer.
Finished faster than projected. Awesome!
My truck looks amazing. In any future accidents, I will definitely trust Cerritos Nissan with my vehicles. A job very well done and the staff there is very courteous and helping I would give it a 10 stars out of 5!!
Wonderful helpful staff, quick and professional. Highly recommend them to everyone.
Keith K.'s expertise, guidance, and follow-through was invaluable through the entire repair process. Keith, Stephanie, and Elmer were each very attentive and responsive! Great work! They made an unpleasant circumstance into a pleasant experience. I think they all deserve a raise! :)
Luis Castro provided excellent customer service... everything went perfect. He is an outstanding employee and should be recognized for that. Thank you again
Everyone was very nice and helpful,especially Keith and Stephanie.They explained the process every step of the way and were very knowledgeable and available for any questions I had during this process.Thank you for your services, Gwen Miles
Keith did a great job making sure everything got done in the time promised. I was very pleased
Stephanie is your star. She was friendly, fun and easy to talk to. She kept me updated every step of the way.
Both Stephanie and Keith were great. I felt like they truly cared and not just another customer. Thank you both for everything!!
Our entire experience was awesome! Stephanie was amazing and very helpful!
Everyone was helpful and kind. Very smooth process even the pick-up was a pleasant experience where I found my Jeep looking like new. In addition to fixing the damages, they cleaned it inside and out. Thanks!
They were aware that I was going to pick up my car. The car was full of dust and although they offered to clean it, I didn't have time as I had to return the rental car to the airport. I also believe that there was no inspection on the car to determine if minor scratches on the car could have been rubbed out. It has been my experience that body shops automaticallybro this as part of the final detail work.
I'm not happy with the collision center.
Stephany was amazing! She was polite and kept me informed at every step of my repairs. My car looks brand new and I am completely satisfied with the services I received.
Great job thank you car looks like it never got hit
Yes.. Everyone was great. I would recommend Cerritos Nissan. I love the staff
All the staff were totally professional. Keith explained everything and kept me informed. The result was great.
I got the best service ever.Keith was great. The staff was great.They were very attentive and on stop of everything every step of the way. I would diffenitly in the future go back if I ever need any auto body work again. Thank you for the great service
Completion of car took almost 2 months, a month longer than estimated due to an oversight in paperwork. Communication during the process was terrible. I'd call to check the status of my car and would often be told I'd get a call back but wouldn't. If I did get a call back, they would give me inaccurate dates for completion.
I finally received my car (2 days after it was ready due to bad communication again) and I noticed there was reverb on the fixed passenger door that was not on the untouched door. They took a half hour to fix it while I waited at the center. When I got home and wanted to put my daughter's car seat in the car, I noticed the back seat belt buckles were put through the LATCH anchor openings in the seats which I had to fix myself. Communication was terrible, attention to detail was terrible, timeframe was terrible, customer care competency was terrible, and the overall experience was terrible.
The only complaint is that they did not have the paper work ready nor had they confirmed with Farmers that I had a deductible to pay & trying to contact some at 5:00 pm on a Friday is unrealistic. It also appears that their t
System for notifying - via text doesn't always work, I had to contact them to find find out that my car would be ready the next day.
I want to thank Mr Keith for his help and patience. Had a great experience.
Great service , awesome work. Definitely would recommend.
They did a wonderful job, my car doesn't even look like it was in an accident. Kyle was friendly and did a great job explaining the process.
I was very impressed with the communication and speed of my repair. My car looks like new!
Keith at the Cerritos Collision Center was very thorough in explaining what was going to be done to my car, where in the process they were in repairing my car, and he communicated a lot with me. He answered all my questions and his knowledge in collision repair was phenomenal. I'm totally happy with this collision center and would recommend to others.
Great customer service. Extremely pleased with the whole process from beginning to end. Special thanks to Stephanie, Roxanna, Cu and Keith... U guys rock!!!
Excellent staff very professional, finish product is very good, this place is highly recommended
Kyle and Stephanie were great in working with customer. I woukd go back if I needed to.
Thank you. U guys did a great job.
Very friendly staff who went out of their way to make sure we were satisfied. Cu was great communicator
Thanks for all that you all have done.
Job well done... Thank you
They were all very nice to me. Especially
Stephanie. Car was promised nice and early
It was a great experience.
I appreciate the effort to get the part needed to complete the repair today.
Very satisfied, indeed! Great job on the repair and great service! Cuu, my collision estimator, was very helpful and courteous. Thank you Cerritos Nissan Collision!:)
Every one i spoke with was very courteous and professional. Keep up the great job!
Vehicle Make : Volkswagen
You provided a excellent service. I think my car and I received a complete care. I am absolutely satisfied with the service by Cerritos Nissan and Cue!
The people we dealt with were great. The only problem I have is we were promised the car on a certain date, then that date was changed (delayed) 3 different times.
Thanks for keeping me up-dated with the repairs on my car The staff did an outstanding job .
Car key will not open trunk.
The Cerritos Nissan Body shop Department representatives were all wonderful & welcoming; all were extremely helpful.
Cerritos Nissan kept my car for a month and didn't fix everything
I want to express my upmost appreciation in regards to the excellent service that was provided to me. The repair service for my vehicle was performed in an efficient and timely manner. My warmest regards to Stephanie who always has a professional, and friendly demeanor.
Thank you! The Honda looks greats :)
Very helpful and professional workers. ????
Great place great people. Helpful manager
The car was not ready when promised. Caused problems in the household due to it not being ready as we were told.
Wonderful friendly staff. Quick responses to inquiries and true to their time schedule of delivery . The finished work was beautiful. Thank you
Cerritos Nissan did a fantastic job in repairing the car, you cannot even find traces of the previous damage no matter how closely I scrutinize the vehicle. Thank you for a job well done!!
I really appreciated that the staff was personable and understanding of my situation. They offered to save me the part of where the driver left an imprint of his plaque so that maybe we could pull more numbers. They also didn't mind me bringing in my dogs while we did papework. Besides that this has been the only shop I've been to that has given me consistent updates on the repairs being done to my car.
Roxanna and Stephanie were super personable easy to speak with answered
All my questions Aporeciated email updates You were easy to work with
As we had to work around vacation plans Thsnk
Great job and friendly service. Kept me up to date on the repair progress, which I really liked!!
quality work,great customer service
Very poor customer service, work wasn't done properly waiting on a call back for them to fix it right 2 days gone by and no follow up.
We are very happy with the service. Dan took care of everything. We're happy that
The tire was fixed and that we didn't have to incur additional costs. We will definitely recommend your body shop.
JUST KEEP UP THE GOOD WORK NISSAN CERRITOS COLLISION REPAIR TEAM.
Every one we encounter at the shop were accommodating and friendly. Walter answered questions asked well and always with a smile. We were regularly notified of the progress of the work being done. A for job well done!????Thank you Walter and Team!
The whole staff was very friendly and professional. They took care of me and got my car done ahead of time. I was pleased with the work done on my car and will revommend others to you for your service.
keep doing what you're doing. it works and keeps customers happy.
Customer service is excellent. Your staff is always on target. Except that my vehicle had to be re-service and it took longer than expected time.
Walt and Jos? C?rdenas were awesome to work with and we would definitely reccomend you to others !
Cerritos nissan did a great job. Right from the first step I took through the door. I was greeted by a friendly front desk, and the people who took care of my car made it look brand new. Walter Guesno really took care of me.
Told truck would be done on a Friday or Monday at the latest. Didn't get truck till late the next Wednesday.
Walter and Daniel we're very helpful when it came to doing of a few additional things on my car that I wanted to take care of while it was in the shop.
My car came back just as beautiful as I had expected it to be.
I had a wonderful experience working with Daniel he kept me informed which I appreciated. Daniel went out of his way to make sure I was completely satisfied so I would recommend your body shop. Thanks, Monique
Daniel has great customer service, respectful, and gave me the confidence by the way he treated me. Also, I'm really impress of the way to keep updating me with the service status via text and e-mail.
Vehicle Make : Volkswagen
Really happy with your responsiveness to any of my concerns or questions, snd keeping me informef by email, text, voicemsil. I never felt out-of-the-loop.
Vehicle Make : Volkswagen
They were very helpful especially Daniel. Kept me informed throughout the whole process and made sure everything was fixed to perfection.
I was really impressed when i realized you guys not only Did the work you were suppose to do But u touched up my whole car and made It Look new again. Daniel kept me updated Very Well and Everyone was Very Nice and professional. I will and would reccommend your company to ppl. Th thank-you so much..
Daniel was more than helpful and called me consistently updating me on the status of my car. I would 100% take my car back if ever needed!!
Courteous customer service, well informed with the status repair of my car.
The. Service was excellent Daniel and his crew were. Awesome they kept me updated And very help
Ful With any questions I haq
Everyone in Cerritos Nissan Collision are very professional with what they do. They were kind to us and kept us informed to what the situation is at all times.Im satisfied w/ the quality of work that was done to my car.
Mr. Daniel Estrada was accommodating and always keeps me informed. He was patient and kind. Thanks Daniel!!!
Had to bring back car for mussing signal light lamp cover. A second visit for technician to install after part arrived.
I was very happy with the entire experience. Thank you. )