The front end looks completely original. Job well done.
Excellent work. Wonderful staff.
The staff was really thorough and took time to explain everything. I was satisfied
The employee Virdi provided excellent customer service which is so rare to find today. She was through, detail, patience and gave the ultimate customer experience. It was such a pleasure and she kept me informed through the whole experience. I was completely satisfied with the quality of work and will refer others. I am very happy that I used this company for the repair of my car. Employees like Virdi are what makes the difference so hold on to her!!
I appreciated the text updates and the link to stay up to date on the car. However, if problems or questions arise, the personal touch is the best way to communicate. The repair took longer than expected but was worth he wait. Great job!
A personal item was missing from inside the car.
Great follow up on all repairs!! Thank you!
I’m not completely satisfied the dent in my car was not fixed. The dent is still visible.
You guys are the best and thank you for the good work did you guys done on my car thank you thank you thank you
I appreciated the step by step updates that were provided to me via phone call and email. Greatly appreciated the customer service thank you once again!
My Experience with Cerritos Collision Center was Excellent, Lorena Perez **** greeted me when my husband and I enter the door with a good afternoon and already had the paper work ready for me to sign. She told me what was going to happen and how long it would take to fix my car. She was very professional and told me that she would be calling me and keeping me updated with the status of the progress on my car. By the time we got home I had received a text from Cerritos Collision Center letting me know that they had begun working on my car. Through the next three weeks I received texts (loved the text updates) and calling letting me know how much and when my car would be done. She was very nice and also said have a wonderful day and a great rest of your week. My car is like brand new, never knowing that a deer hit my car. The total experiences was extraordinary the customer service from Lorena was exceptional and if very asks for any recondition for work on car that have been an accident I will tell them to go to Cerritos Collision Center and asks for Lorena.
I would like to thank James D’Amore and his team for their patience and proving an excellent level of customer service. Mr D’Amore was patient and informative. His initial estimate was spot-on and his explanation of the process left me with a sense of confidence that my issues would be addressed. The office was clean and the staff treated me with respect and attention. I will certainly recommend Cerritos Nissan to all family and friends.
Clear and constant communication about my repair helped the process go quickly and smooth. Very Pleased with the service thank you.
Excellent Job!!! Thank you!
Friendly personnel and the outcome of my vehicle was great. Fixed in a timely manner.
The bumper was painted very nicely but it still has the two upper clips not working properly so the bumper aligned with the body.
Yes but my cars battery was left on tighten