Nancy H.
Vehicle Make : Dodge
Inside of my car was dirtier than I took it in and there was still glass pieces inside the car in the back seat. Unsure how after having it for 2 weeks it still had glass and was dirty inside and out. Outside passenger door has a cement type substance that won’t come off.
Melissa S.
Vehicle Make : Chrysler
We were extremely happy with our experience. Everyone there was very professional and the work done on the car was excellent.
Divya B.
Vehicle Make : Lexus
The services was great. i was very pleased
Melissa R.
Vehicle Make : Nissan
Not fully painted and car must have been left with windows down as it was full of dust inside. I was happy with the bumper repair though just wish the team would have completed the job before calling me to pick up vehicle.
Ronnie C.
Vehicle Make : Nissan
They did an awesome job repair my vehicle keep up the work guys
Keisha B.
Vehicle Make : Honda
My vehicle was received and delivered repaired within the timetable given. I could not tell that someone hit me from behind.
Delbert D.
Vehicle Make : Lexus
Chris actually handled repair of 3 cars for May family. He did excellent on all of them . He is courteous, professional and keeps promises he makes.
Despite circumstances Chris made it smooth and painless.
Thank you Chris
Louis G.
Vehicle Make : Nissan
Your service was fast and professional.
Judith B.
Vehicle Make : Nissan
My car looked brand new when I picked it up. The service was fast not weeks like a previous car repair service I had. Kudos Cerritos Nissan.
Marilyn W.
Vehicle Make : Toyota
The people in the office were friendly, knowledgeable and kept me informed about the progress of the repair.
My car looked great. I was going to take it to the car wash before bringing it in, but decided to wait. It looked pristine inside and out.
I was completely satisfied with the entire process and would highly recommend your work.
Jose H.
Vehicle Make : Nissan
Thank you for good and on time job.
Fn Jon.
Vehicle Make : Mazda
The service and repairs were excellent! This is our second time using Nissan Cerritos body shop
My only concern/feedback is about the customer service during the pick up time. They were very accommodating by keeping my car over the weekend as the job was completed early. After I picked up my, I kept getting calls and emails from Chris to pick up my car when I had already done so. I even got a call from Enterprise. As I had a rental that was already returned. When I spoke w Lydia about the issue, she reassumed me that it was noted my car was picked up. Anyway, 2 days later I was still getting emails. Maybe team needs to work on better communication.
Ralph E.
Vehicle Make : Toyota
Clear on their information and friendly.
Kept me up to date on progress.
Completed the job in a timely manner ( actually early)
I would come here again
Thank you.
James L.
Vehicle Make : Nissan
The results exceeded my expectations:
****. The vehicle was ready four days ahead of schedule.
2. None of my customizations were damaged.
3. The one customization most likely to be damaged, a wire passing through the damaged fender to provide an in-dash warning of an unlatched charging flap, was not only undamaged, but properly reconnected.
Steve G.
Vehicle Make : Nissan
Your dealership was amazing
Nadya T.
Vehicle Make : Honda
Thank you, I was so worried about my car but it’s in great shape now.
Nasley P.
Vehicle Make : Nissan
The whole team is very knowledgeable and made my experience working through the insurance company very easy. I also appreciate the care and attention to detail when it came to the repairs on my car.
Louis F.
Vehicle Make : Nissan
Sent email to me and car rental that my car was ready on a Thursday. I was told by a very rude girl that it was a mistake, will be ready the next day. I was charged extra day by car rental because of this.
Andrew Q.
Vehicle Make : Nissan
I've had work done by them before. My vehicle was well taken care of and the job well done without any hassles ore issues.
Melvin L.
Vehicle Make : Toyota
No, I was not completely satisfied due to the lack of communication on behalf of the person assigned to my repair. It was a very frustrating experience. I’ve used Cerritos Nissan Collision Service prior with a much better experience. This time I experienced several delays without prior warning either before or after the time I was told to expect the return of my truck. I would only learn of the delay after calling to check on the status of the vehicle at the end of the day in which it was supposed to be returned to me.
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