Experience of repair shop the worst I have ever encountered! Poor communication, poor repair job, poor service! Would not recommend! Wish I would have been able to praise your company, especially since hearing Christian music being played on hold line!
Work done looked good and was done in a timely manner. The service rep communicated well and often, keeping us informed of progress. Well done!
Ddveryone was verz polite and courteous
Issue came up but they were extremely generous with the resolution..
The workmanship was flawless. Only the tiniest thing was not done.
The clock time was not reset. As I had never changed the time on the clock before, I had to look it up in the manual. However, the workmanship on the repairs was so perfect, let's forget about the clock.
The service that I received was very professional and timely. The work completed on my car was outstanding and I want to thank you for the excellent service.
Great service reasonably diced.
You guys are amazing..You went above AND beyond my expectations..Thank you so much for all you did
Great team of employees!!
I would like to thank Trent for his outstanding customer service this is my third time using you guys and each time has been excellent thank you so much
I have recommended you to someone else already.
Very professional. Kept us updated.
Forget the sports on your tv screen.i need some HGTV!
My entire experience was exceptional. I was kept updated on the status and expected completion date, and the completed repairs were beyond my expectations. Thank you all, I will refer others
Work very professional. Happy with result and would recommend Blue Collision to anyone needing repatriation. Loved the notifications as the work progressed!
My car was driven more then 30 miles. The sound when I lock the car does not work. Steering wheel feels very tied. It has only been two days, I hope that nothing else will appear. Other than that I am very pleased with the work that was done, Christa F
They were friendly, courteous and had my car back in 2 days loved it
You took wonderful care of me and my car.
Your service and resulting repair are of the highest quality . I cannot thank you enough for your work and the quick turnaround time. Thank you. Margaret Peluso
We appreciate the professionalism, friendliness and accomodation from Craig. We are very satisfied with your work and will definitely recommend you to others.
ps Loved the religious music when I was placed on hold the other day.
Trent was AWESOME!! The Pilot looks amazing!! THANK YOU THANK YOU!!
You guys are the greatest!!
Scotty Mcewen is an outstanding body repairman, your staff was very helpful and Craig made it a very pleasant experience.
Easy process Jeremy was very helpful and answered all my questions. Thank you
Very courteous & professional
Jeremy was great. Kept me informed and delivered on time. So satisfied that I have another car there already. Thanks
Trent was very professional and gave me a great price on my paint and install. The work is top notch and completed efficiently. The business also gave me a courtesy ride home and back without question.
My car looks brand new, everyone at Blue Collision was honest and kind, I had a great experience with Blue Collision and have already recommended Blue Collision to all of my friends on Facebook. :)
Everything was stolen from my vehicle
Great service and customer communication. A company is only as good as it's employees. Good job.
You guys are very good,the van looks like new.Good job Mr.Craig and your team.
Craig was very professional and helpful. I enjoy working with your company. Last year I had a scrape on the side of my car. Your guys told me it was not a big problem and could be buffed out. When finished there was no charge. I have told many people about that. I was very pleased this year when I had an accident you were the first people I thought about. Thank you
Communication is key on any transaction. Blue Collision effectively communicated and followed thru until delivery. Many thanks.
Thank you very much for fixing my Captiva! The door looks brand new and Craig and Bob were awesome! I will definitely refer people your way!
Trent was very helpful and the work was done quickly and looks great.
I will recommend your company to my friends.
When we received the car back, I was very surprised that they had detailed the car as well.
Greg was very knowledgeable on the parts that I needed for our car he walked us through everything that they were going to do everything was done in a timely manner as he said and we are very satisfied
We appreciate the excellent communication and customer service. The repair was done ahead of schedule and was done well. Jeremy and crew were extremely polite and went above and beyond in their customer service efforts. I can't thank them enough.
Convenient and great service
Great Communication! Fast Friendly Service! You guys are SO EXCELLENT!!!
Thanks to Trent and all. So far it looks like I din't have to buy my wife a new one.
The whole process from initial estimate to final pickup went smoothly. I was impressed. Keep up thr great work!
I am not satisfied with the work that was done. It took several attempts to match the paint color on my vehicle. And I still do not feel that the colors match.
Thank you for a good job and service.
Trent is completely committed to doing a good job and a little extra. Thanks, Trent
Special Thanks to Trent Sutherlen for handling the repair of my 2005 Envoy! I would highly recommend Blue Collision!
Too late. Don't bother calling. Job was not completed as scheduled and rescheduled several times. And to add to the fun the inside of the vehicle is covered with a fine, white dust which means I have to clean it all up so the vents don't get clogged, etc. Or, am I mistaken and cleanup was not included in the price? It's a shame because the actual repair and paint seems good. Trent was professional. I'll bet I'm not the only customer who is disappointed. It's all in the details.
Vehicle Make : Volkswagen
Trent took very good care of us. Thanks.
craig made a stressful time very easy cor me to ha del. I will recommend blue collision to my friends. thank you very much
The repair appears to have been done correctly. It did however, take quite a long time for what I consider fairly minor repairs.
very professional team over there--thank you
Great job communicating. I trusted Trent. I appreciate your assistance.
Happy so far. Have only had the car back less than one day. Check back after I have had a few days to check the car out. Thankds
Everyone was helpful and professional. I appreciate the communication and effort. The bumper looks great, HOWEVER, the hatch doesn't shut and gives an error.
I am very satisfied with the way the service person worked with me. Great job on the truck.
Everything was so smooth and organized. Trent was right on--keeping me informed and doing a great job. My car looks great and I appreciate the organization from start to finish. The whole experience was pleasant and you don't expect that when your car has been hit. I already have told my friends about my really good experience from Farmers and Blue Collision. Thank you--Rebecca G
It would be better to allow some time to transpire before wanting an opinion.
Actual repair costs matched the estimate. And car was ready when promised. Thanks for the great customer service.
Trent was very helpful and guided me through the whole process, arranged for a rental car and explained everything that was to be done. My car looks great and runs great. Very happy with the whole experience....except for the wreck that brought me here. Thanks to everyone that worked on my vehicle.
My car looks brand new. Happy with the service rendered.
Always satisfied when dealing with the Blue.
You did everything in a timely manner. Trent was a pleasure to work with.
Very efficient and professional.
Your focus on excellence in all aspects of your service is remarkable and highly commendable, especially in today's world. Your courtesy and concern were matched only by the professional way in which our vehicle was repaired. I will have no problem recommending your work to my friends and/or family. For the manner in which you addressed our needs from the first time that we contacted you until the day in which you rang our door bell to deliver our car......we thank you. Have a great day!!!
Thank you for getting our car back on the road quickly! We appreciate your assistance with taking care of our rental car, which we left with you on Friday to be picked up by the rental car company- great help!
I was very satisfied with the service. They kept me informed as they went along. I will continue to use their service. Trent helped get my car repaired in a timely matter . Thank you
thought the rear bumper could have been less noticeable as the crease is still visibly.
My wife is unhappy that the bumper paint does not match the trim paint. It is VERY obvious that the bumper has been changed
You guys are awesome!!!!!
great job,will see you tues...ade popelka
Trent was very nice to work with and handled my post repair issues which was to re-replace the driver door edge guard, etc. Right now it appears to be correctly installed. All the gentlemen in your office area seemed helpful and respectful. When I returned my car for the additional work I spent over an hour in the office reading your incredible books about the history of Phx, Dogs and 1940-55 auto's, etc. I told Bob, many times, how wonderful I thought your reading materials were. They made my wait very pleasant. Hopefully the door edge guards will remain in place and all will be good. I would definitely recommend your establishment for auto accident repair. Again, Trent was very nice to work with and Bob at the front desk was very nice too.
Everybody was helpful & did a great job on my car. I would recommend them cometely
This is the second time my car has been repaired by Blue Collision and I have been completely satisfied both times. Would highly recommend this facility.
Excellent Service. Thank You.
It was finished in time and looks great. I really liked the updated information almost daily it kept me in the loop at all times
Great customer service and workmanship. Thanks
A piece of trim was glued on a week ago and it fell off again today.
Vehicle Make : Mitsubishi
Great guys to deal with. Really good technicians` Best crew I know
I really appreciated the emails updating me on the status
of my fathers vehicle. Thank you!!!
Easy people to deal with and very happy with finished product. Nice job!
Thanks for a professional repair, especially the personal concerns and attentions.
Everyone was Great!!! Thanks Joe Pender
Very pleased with work done
I would recommend to any one needing auto body work.
service was top of the line!! thank you so very much. car looks great--like new! what a!!Great great team you are. My deepest thanks for gettin us back on the road Fred Jones
Great service and communication.
My car looked brand new. It was clean and even the tires were shiny. Thank you.
You made our van look like brand new. On a scale of one to five; you people are a ten plus. If I come across anyone who wold require your services, I will surely direct them to you.
My codes were not site back. I need to return Monday morning .
I will recommend them any chance I get
Keep informing progress of repair as much as possible.
Craig went above and glued the front of our SUV for us
It's a great place and I would recommend Blue to friends. Keep up the good work
Craig was so nice to work with. He kept me informed as to how thing were progressing with my car.
Thank you Craig
Everyone was very helpful and repairsee were done when promised.
On time,a fantastic job with the repair to my jeep.
Updated me as process went on -- all employees were helpful
I am out of State and needed your services
which Blue C. did perfectly and quickly.
Thank you doing a great repair job.
For years I have recommended Blue Collision to anyone that asked me for the best place to take their car for body work. Well, the time came when I needed repairs. There was never a doubt where I wanted the repairs done. Blue Collision did not disappoint me. The whole experience was first class. I also liked the email up-dates. Thank you Blue Collision
Well done. I would recommend them to others
Repairs appear to have our Ford Escape back to as good as new condition. It was refreshing to receive e-mails from our car updating the progress of the work as it progressed. Your forecast for the completion of the work was on target.
Thanks to you and your people for a job well done Trent.
Everyone I spoke with was very helpful and courteous. I also appreciate that my car was washed and detailed.
Friendly staff. Trent was a pleasure to work with. He kept us in loop on the repair. The repair was completed in a timely manner, which was great since we didn't have a rental car. We appreciated the courtesy dropoff and pickup service.
I was very satisfied with the repairs and the personal. Should I need your type of service again , you can rest assured that I will call on you. Thanks again, Ken & Mary Broadfoot
Terry, Bob and all the other excellent staff members were helpful and pleasant.
Very professional, steady updates and overall, a job well done.
Craig was awesome. Everything was explained clearly, any changes or updates were communicated swiftly and honestly and he was sure to have the job completed before an important personal deadline. Of the need arises, I will be back and will certainly refer my friends and colleagues here. Thank You
You picked up my car on Monday and I never got an update until I called on Friday. Update could have happened faster. I shouldn't have had to call you. That's my only complaint.
Friendly staff. Service rep I worked with kept me in the loop and made me feel very comfortable to have Blue Collision work on my car. I couldn't be more pleased with the work done. All dents repaired to perfect factory look and are as smooth as can be. Thanks for the great quality work performed and the friendliness from the beginning.
My car was estimated to be done in 5 days and it took 10 days before I got it. The completion date was changed many times. I would not recommend Blue Collision to any of my friends. It was a very disappointing experience. I had to call my insurance adjuster to help get my car done.
Car looks better than it did when new!
Vehicle Make : Volkswagen
Better than new. Thanks
Everyone at Blue Collison is very helpful and kind. They do a good job.
very friendly employee's and and accommadated my concerns. Nice Job Guy's Pete Manarin
Trent kept me informed about my car. He was very professional and, yet, personable in all that he did.
I am very aware of condescension by both man and women given to women customers in the automobile industry and neither Trent nor your staff showed any of it.
Bob was very nice truck looks great¡!
Blue Collision was amazing! Trent was so accommodating and informative. They made my repair process so easy and went above and beyond my expectations!
Vehicle Make : Volkswagen
Detailed work not too good. Bob took care of most of it. We have to clean up wax in grooves of door areas. Windows streaky.
It's nice to deal with people who know there business. Thanks Trent
Vehicle Make : Mitsubishi
I wanted to thank you guys again for a totally professional repqir and service. I will ALWAYS recommend your team to my friends in need.
Courtesy. Repair done in a timely manner. Car looked great after repair work.
Our PT shines like a brand new car, thanks Blue!
Jewell and Dave
Some confusion concerning leaving rental car with you. Enterprise said I should have returned car not leaving it with you as you suggested.
Everything was as promised including pick up time.
One small hiccup, but Trent recovered nicely with a new bumper and it fits and looks great. Always kept in the loop, really nice experience overall. Will recommend to everyone.
Randy and Craig were great to work with. They were very professional and friendly about all of the issues with my car. They stayed in touch with me on the progress and insurance issues. My car looks Awesome! !!!!!! Thank you so very much for all you did for me!
Repair completed sooner than time expected & looks great. Bob is a very efficient employee
Great service and timely completion of work.
Great service and they kept me notified on the progress of my vehicle that required fixing after a small accident. Provided me with the necessary paperwork on the day I took my car in which I really appreciated so I wasn't blindsided on the cost. Great service!
Left rear lower panel that popped out when rear-ended is still loose compared to the same panel on the right side of car, which is stable. Joanne
great job, great service , no problems
Prompt service and excellent communication. Very friendly and seemed to be very conscientious.
Very satisfied whith the workmanship and the communication with trent. Thank you all for a very pleasing out come.
You made the whole experience of car repair so much easier than I expected. From following time schedule, explanations, obtaining and returning of loan vehicle rub so smooth. Thank you for a job well done. Annabelle W
Very courteous service. It has been a long time since we have had to have body work done on an auto so it was nice to deal with people who really helped us out. Lining-up the rental car was much appreciated. The body work on the Toyota was excellent. Trent was very helpful and responsive to our needs.
Trent and your team are great.
Thanks for everything. So happy with how my car looks
A job well done. Thank you.
I now have to bring my cadillac back to the shop on monday so that they can figure out how to correct the hack job they just did for the body kit that was installed on my car. I am so disappointed with the work. This vehicle never should have been released to a client in the condition that they just gave it to me. some serious questions need to be asked to the installer and whoever oversees their work and the quality control. very upset with the poor install!
Craig was great through the whole process. He kept me updated and even took the car next door to the mechanic to have them check out an issue. Great friendly service from keys in to keys out.
Feels great to know the job is well done.
From the first time walking in, the attitude was very helpful! Through the process Trent was helpful, and curtious. On picking up my Prius again very polite and helpful. The work done was great could not make out where the damage had been. Overall very good service.
I am completely satisfied with the work. Trent was great to work with. He was very accommodating and put up with my whining in a professional manner. Thanks for a pleasant experience. God bless and merry Christmas!
Very nice job on the vehicle.
Vehicle Make : Volkswagen
very satisfied, great job!
Did a very good job would recommend to others. I'm very satisfied Trent did his job well. Thank you
You did an excellent job repairing our vehicle. Thank you.
Very good on time service and follow through. Thank you.
Your representative (Bob) was very helpful.
Thanks for the great service.
Excellent repair facility. Excellent job on the repair.
Great after service. When I picked up my vehicle I could no believe the cleanliness of the car. Also making sure I was completely satisfied (which I was)
I was really impressed by touching up a couple of bumper scratches. It would have been nice to have an update while being repaired. Overall 4.5 out of 5
Just want to say ThankYou for a great job.
Trent did a great job making sure my car was services quickly. The paint wasn't too bad either.
Car looks fantastic and we were very well taken care of and informed throughout the entire process of my car being fixed. Great service and superb work done
Impressed by the professionalism and courtesy of your staff. Will recommend your facility to friends and acquaintances .
I will def recommend you guys!
Trent did a fine job. Gave me regular progress reports. Handled insurance paperwork, made the entire experience easy for me. Well done! Walt Gough
Trent was very intent on checking that everything met my approval
and was done to both our satisfaction.
Very courteous in the office. Happy with the work.
Bob is truly a superb representative of Blue Collision. He is professional, kind and caring. Very considerate of the customers feelings towards the care of their vehicle. He was reassuring and confident that Blue Collision would return my car in the best shape possible. And it was. It looked like NEW!!
Bob was a true asset to your company
and your employees were as well very nice and helpful
Every faze of my repair, and this was the third experience with this company. We were all happy with the final visualization of our vehicle. We just moved to arizona, and in the dark as who to use. Very happy we choose blue collision
Would have liked more proactive communication.. Otherwise work was great!
Bob was excellent in the service he provided and the flow of communication he provided during the process. The car was completed well within the timeframe promised.
Your whole staff should receive congratulations on there super work.
I was impressed with the manner in which you kept me aware of the progress of your work.
I was very satisfied with the service I received at Blue Collision and would highly recommend them.
Your team made my automobile beautiful again. Further, Your efficiency was appreciated as were your regular messages by e-mail keeping me informed of your progress as repairs were made. But most memorable was the caring attitude you exhibited. I felt valuable.
Thank you. .
Pleased with the service and the great job your shop did on our car. When I picked the car up I was pleased that you did above and beyound what was required. You were to work on two ares and you cleaned up the car all over and made it presentable. After the trip to Alaska the car was in terrible condition. You cleaned up the front and back and made it look very good. Thank you for the great job and efficient service. Enjoyed the e-mail communications letting me know how it was coming. You got it done ahead of time. I'd recommend you guys to anyone I know and I will.
Outstanding service - thanks
Very happy with how fast the job was completed and the way they made it all convenient for me and my time!
Auto was repaired in a timely fashion, and everyone was extremely nice.
Excellent work in a timely manner. Kept me informed of progress and timelines for completion. Cared about me and getting my car done right.
Very pleased. Unfotunately in your industry there are a lot of untrutworthy folfs so it was a pleasure to be treated fairly and honestly. You can be sure that I will use you in the future as well as recomend you folks to any and all.
Jeremy was easy to work with. and if Volvo had delivered the mirror to be replaced, everything would have been fine and on time. Car looks like new. Also appreciated your connection with Enterprise Rental, as that went smooth also.
Would definitely recommend Blue to anyone.
Customer service was excellent and Jeremy was very efficient. For being so highly recommended by AAA I was stunned with dirty inconvenient car used to transport customers. You nd to raise the bar in that area to reflect your efforts in area of excellent customer service. Raul was great driver and rep you company well. Patricia
The car looks brand new. I appreciate Jeremy keeping me updated on the status of the repair work. Will definitely recommend them to all my friends.
Since my wife is retired from AAA and we had used you before, service was excellent as expected........Thanks, Rothey
Our rep made accurate completion estimates and kept us informed. Car delivered on time and looks great!!!!
Great job. The car looks better than when I first bought it!
I appreciate being in the loop through the entire process. It made the whole experience enjoyable and always knew where were at in the repair process. Thanks for a job well done.
The first gentleman I was dealing with was rather abrupt and did not give me accurate information but once I started communicating with Rich things went smoothly and my car looks great !