Gross & Son Paint & Body Shop, Inc.

Thank you so so much to Terri, Adam, and Ival for their exceptional work and for making the experience easier than I anticipated. Everyone was so nice and so understanding and explained the process to me fully which made me feel better. A huge thank you to the repair crew that made the car look brand new. The job was impeccably done and I cannot thank the shop enough!

My issue was not fully resolved. The back bumper is not even attached properly and rattles, I had two different claims (second one was never looked at) but they disregarded the entire undercarriage of the back end which was part of the claim they were handling. The passenger front tire pressure sensor is reflecting 0 psi the entire time and was not replaced. The engine now vibrates the entire car and was not addressed, the check engine light is one and anything above 45 mph you can feel a screening pattern in the gas pedal. There we screens in a bag left in the trunk with parts of the pulled off front end, just left in the trunk… I absolutely do not feel safe driving it. I’ve contacted them back and they can’t see me until September 12th. So ultimately the 3 month repair on my vehicle left me with an unusable vehicle and I am still awaiting resolution to these issues. It’s as if it was never test driven or the engine stress tested for any issues. Quite frankly I am dumbfounded as to why this wasn’t totaled out entirely. I have a daughter and I will not drive her around in this vehicle until it’s fixed.

5 stars to the mechanics and the extremely nice and knowledgeable office manager and front desk, always friendly, Bodyshop did a fantastic job on a major project…I highly recommend them, they are the best! Dale

My car looks and feels as good and comfortable as your car looking and running as is like brand new all over again!!!Best repair shop around ! !

Panels were not aligned properly. Under panel work was crap and is being redone by another shop. Gross and Sons had a great reputation at one point, but after bringing the vehicle back twice and getting excuses as to why it was the best he could do and being told the only way to fix it would be to take it all apart and redo it told me enough about the quality of the back shop.

RoseAnne was awesome. Paint job was awesome. Thank you!

Great job and experience with Gross

Great job provided by Grossman and Sons.

Looked very good Thanks

Communication was terrible

Roseann was great to work with. She kept us informed and got the project completed on time. Thank you to team Gross & Son!

Worst experience and customer service ever.

Adam and the other gentleman working on my car were great. They were professional and friendly addressing any concerns I had or issues with the car. My vehicle came back brand new and had everything fixed on it.

Adam was very helpful and responsive in moving my repair along with a difficult insurance company situation. I forget your receptionist's name but she was very friendly and nice to work with.

Customer service was great

My car was ready **** day sooner than the projected day of completion. Ival and Terrie are to be commended for keeping me apprised of the status of the repair of my car.

You did a good job and kept me informed about all that was going on.

Professional & quality service

Great job.

Awesome paint and body shop!!!