First time experimenting things be on point, when it came to dropping my car off the rental car on the way. I was just well taking care of. The text the calls just excellent Service. I will prefer you others. Thanks
THEIR WORK WAS PROFESSIONAL AND THE STAFF WAS VERY FRIENDLY
I fully appreciated the rental car but after having my car for a month, I get it back and it's pulling to the left so now I have to take more time and take it back to the shop to try and get this resolved. I would expect after having the vehicle for a month that i wouldn't have any issues with the vehicle driving out of the parking lot.
Awesome job, great friendly service, excellent communication and fast service. Thank you all.
Excellent service and friendly staff, especially Roseann. Thank you!
Second time in a month in a half excellent service every time
Very satisfied! Very professional and delivered results day before actual promised date. Exceeded customer's expectation. Outstanding communication updating repair status to customer. Great experience and they have my highest recommendation! -Kevin D
Everyone was helpful and kind
I wasvery satisfied with the repairs
On my truck....very good work.
Wonderful, efficient service in a very pleasant atmosphere. Thank you.
Julie was very helpful, answered all my questions and very pleasant
Very nice people. My car look great!!! Very happy thankyou.
Not only do they do quality work, but the staff is remarkable too.
Car was totaled no repairs
very pleased was kept updated with the progress and the car was ready when I was told it would be ready plus an excellent job detailing the vehicle I have no problem recommending anyone to your shop
Kept me aware of everything. Repair, tell, etc. AWESOME!! Great job by everyone!@ Thank you.
Thanks to the team y'all did a fantastic job
thanks from my family to yours
I previous work as a service advisor with Pensacola Honda; within my 11 years, I whole heartily recommended your body shop to each and every customer that were in need of body repairs, not because you are the certified repair shop, but because I knew they would be completely taken care of. In that 11 years, I was never let down and came to respect the personnel you all have.
Now that I have had to have my own vehicle serviced with you, I could not be more pleased. Roseann and Julie were on top on every detail and helped me to get my claim started and covered! I am so happy to have my vehicle back in factory condition! More than that, I felt that you all cared and took complete care of me, not just my car. Thank you SO much, from one very loyal and satisfied customer!!
Team effort to achieve most Impressive results..
I recommend Gross and Son to everyone! Love the quality, expertise, and awesome customer service. Gross and Son all day everyday!
A completely satisfying experience. Everyone one was on their "A" game. I would recommend you to anyone.
Everyone, especially Amy & Judy, were friendly & helpful. Not just saying this, but this was the best business experience of my life! That's a lot of life. From the greeting, to the staff responsiveness and professionalism to the excellent repair of my car, to the emails keeping me informed, to the service that was provided, I couldn't be happier. This is how you run a business! Even little Nick knew how the damage on the car happened by just taking a look! Amazing, caring place with top performance! Thank you for making my car new again!
The work was done quickly, I am completely satisfied with the wonderful & professional work!! Exceeded expectations!! In addition, the work was completed ahead of schedule & everyone there (Julie in the office, Steve the collision specialist, Jacob the adjuster, Michael at Geico, the Enterprise car rental person, and I think there was a Ken too!) was sooo very nice, extremely courteous, and professional !! Thank you all and I would highly recommend your business to others!!
Yes, my GMC came back detailed washed and vacuumed as well as body worked, I was very proud and happy when I saw what all the team did, thanks again so very much to all that helped me.
My car is not completely finished. They tried to return it to me and some of the repairs were done very sloppy. They still have my car and are going to work on it again.
Everyone at this office is awesome! Extremely easy to work with, did a great job on my car, and were extremely quick and efficient! Would def recommend for any future body work!
Friendly staff. Fast service. Great work.
Everyone was so great and kept me up to date on what was going on.
Excellent customer service!! The repair job was great. We really appreciated our car being cleaned and detailed.
We will definitely recommend Gross and Son Body Shop!
Paint was left on a rear window (not adjacent to repair) and a dark yellow substance left on an area near passenger side windshield. When it was called to the attention of service person, the suggestion was that I could remove these. I asked that the problems be corrected before I accepted the car. After waiting for the correction, the car was returned with these areas scratched and dull. The car was not returned to me in pre-accident condition.
Everyone was so friendly,nice and professional. I was also pleased with the quick one day repair on my car. Working with the staff was positive experience!
Efficient, friendly, and apparently good at fixing cars! Everything went very smoothly. Thank you!
Excellent service and promptness. Thanks
Thank you so much for the quick turnaround and keeping me updated daily! The repair looks excellent!!!
My car looks great and was finished quickly. Thank you!
I really liked how well Gross and Son Paint and Body is organized. They really have the whole collision repair process down to a science. I like the use of technology to keep me update on the status of my vehicle. I liked having Steve staying in touch as well as my point of contact. The front desk woman was amazing as well, sorry I forgot your name.
Your team has amazing customer service. You have gone beyond my expectations and have proved to be a wonderful body shop.
My car looks good as new. I appreciated it being done on Friday as Greg indicated. The lady at the front desk is sweet. The only issue I had was I lost my garage opener.
My vehicle looks great, good job!
The staff was professional and promt..the work looks nice....
The job was excellent ! And I was treated very well !!
I was impressed ! Thank you!
Very pleasant experience. Excellent service and professional staff. Would highly recommend to my friends.
They did a terrific job and the artifice was outstanding.
Roseann was a pleasure to work with. She kept us informed every step of the way. The car looks great.
Another excellent repair job!
Excellent in every sense. Couldn't have been better. Unhappy about enterprise but that was not due to gross and sons
It was a great experience.
Gross was just terrific. Our repair was perfectly done and everyone was personable and friendly. On top of everything, our car was cleaned to the point that it looked like it had just come off the showroom floor.
It really is a relief to find such a competent and friendly repair shop. It would be great if you did tune-ups and such.
It also helps that you have an Enterprise rental office right in your building. We always use Enterprise because they are so reliable and their staff is consistently friendly and helpful.
Lastly, it's obvious that Steve takes great pride in his work. If only that could be bottled....
Caroline & Peter
Thanks for your expertise and timely repair. And your being a GEICO repair place made everything a breeze. Kudos to your office receptionist and to Steve for keeing things going smoothly.
Vehicle Make : Volkswagen
Highly professional and customer focused. I would gladly recommend your business to anyone needing auto body repair.
Gross & sons are excellent
Excellent service from this company wouldn't not take my car to anyone else we have used them every time we've needed anything and always found them to be very excellent and everything they do very courteous friendly and go beyond what a usual companies do I'm so glad they're here in town thank you
From the time I stepped in until the time I left all I can say is excellent customer service!
My vehicle looks brand new and drives very well, I couldn't be happier.
Great job on the door but I do see two small dents on top near door
Thanks for the fast professional service.
You guys rock!!!! I mean flawless customer service, the receptionist is beautiful and wonderful, Mr. STEVE ROCKED, ALSO THE BODY SHOP STAFF WHO HELPED IN THE REBUILDING OF MY CAR WAS GREAT. I SAY Gross and Son is A STEP ABOVE THE REST!!! I WILL ALWAYS COME BACK TO YOU GUYS. THANNKS A BILLION
Great service, would definitely go back to Gross & Sons!
My car looks great and all of the people I worked with were very friendly and helpful! Thanks so much!
Customer service was top notch. I like the way the repair technician kept in touch with me and kept me informed about my vehicle.
Excellent, everyone I had contact with was very polite and professional. Should I need a paint and body shop, you'll be it. Thanks so much.
Julie was always exceptionally friendly and helped make sure that I was taken care of, even letting me put sugar in my coffee! Stephen kept me updated every step of the way which I really really appreciated! Jacob was friendly as he looked over my car and helped me with my questions for Geico. Enterprise let me drive my dream car for two weeks which I sadly had to give back. I have been incredibly blessed through Gross and Son and I will always recommend this location! God couldn't have planned my car wreck in a more better fashion!
It took longer than expected and I still have to return on Monday so that the job can be completed.
Great great service very happy
Mr. Steve was very helpful and awesome throughout my entire experience! :)
Very nice staff and very quick repair. I will definitely recommend gross and son to family and friends.
Everyone was courteous and professional. The work was done timely and in the manner in which you described it would be. The staff went out of their way. As my wife and I were traveling to your shop to pick up the vehicle that you were repairing our other vehicle broke down. One of your staff came and picked my wife up so that we could get the car that you had repaired while I waited on the tow. Great service! Thank you! I would highly recommend Gross and Son.
You were very informative . I did notice that one thing I thought you were going to do was clean the under my car where I was off the road. I still have grass and weeds hanging out from under
I never had a worry about the service provided by Gross. Having everything provided under one roof was especially helpful to me, a widow, having a husband take care of that kind of business always for the 50 years we were married.
I trusted the expertise of the Geico team and Steve, taking care of the actual repair work. Thank you all for making an accidental disaster into an easy fix.
Very fast, friendly and professional
IExcellent and great staff
The work was done on time.lam satisfied with the work.The staff was pleasant.
A very professional group !
I was absolutely bowled over at the workmanship and color match!!!! I have seen some really ba paint jobs and it was "like nothing ever happened!! I am so grateful to Gross and Sons and Geico agent! This was a newly purchased car for me and I was heartbroken when someone backed into me!! But they had me in a rental car immediately! The repair and repaint took a little longer than I expected, but not to worry. I am an artist myself and sometimes it takes a little longer to get it right! I am so happy with the work!!!!
Ms Roseann was extremely helpful and very professional. They made me feel at ease and confident that my car will be taken care of.
Thanks to all, Julie, Cissily sp?, Anthony and Ivol. Y'all are the best. Loooks like it never happened.
Awesome teamwork!! Highly satisfied customer! My Jeep is brand new again! Love the text updates. Thank you all!
Excellent work on repairs to my vehicle, AND they "went the extra mile" and cleaned it well inside and out - even treated/polished black bottom trim! I was also kept up to date on progress. Very pleased with service provided by Gross & Son.
Great job glad to be a customer Thank you for all you've done
I am very satisfied you job@Thanks a lot! God Bkess you all@Julieta Willoughby!
Outstanding customer care, very satisfied
Great Job on my truck in a short time nice and friendly staff made it a pleasure dealing with them even in an unfortunate accident if anyone were to hit my truck again I pray that they have geico just so that I can go back again
We always receive excellent service. We will use Gross & Son for all of our repairs in the future. We love the staff, they are excellent people who understand the meaning of customer service.
Thank you all again.
Lee, Christine, Brett & Madison.
Great service. Truck looks awesome. Thanks Gross & Son!
It was an excellent experience. I am happy to say, I will recommend anyone I talk to ya'll. Bill, Geico, and Enterprise really showed me they care. I want to thank everyone for providing me excellent customer service.
You all did an awesome job on my 2004 Dodge pickup. Everyone there is courteous helpful and professional. I will be recommending them highly. Thank you
From start to finish, you folks paid attention to every detail and then some extra details. Great job.
Slow down and let the detail shop do a great job.
You guys were awesome to work with and did a great job on my car. Thanks so much! Will highly recommend y'all :)
Had a great experience and eveeryone was very friendly. Bill went above and beyond to make sure I was happy with tge job they did. I will recommend you to anyone that needs body work. Thanks!!
Very friendly and professional staff. I would definitely recommend Gross & Son
Very efficient and courteous. I will recommend to others.
Bill, Adam and Julie went above to help me with my car repair. They were absolutely fantastic!!! They are definitely my repair shop for all future needs. Thank you again. Sincerely, kim
Good Job Good People Good Place
I am very happy with the work completed on my car. Y'all even went above and beyond and fixed a scratch on my door that I just happen to point out while the insurance adjuster was walking around my car! I am so excited that my car looks brand new again! I have been telling everyone I know what a wonderful job that was done! Thank you!
Helped me get through my first accident experience. I would like to recommend them to anyone who needs body work with great attitude and knowledge.
Even though my jeep had to be totaled, I understand why... the staff there was great and made everything go smooth. I'll stop in sometime to say hello
The entire staff - Eddie, Frank, Bill, Julie, Cecily, Ival & Mandy - were OUTSTANDING! My absolute favorite body shop in Pensacola! I HIGHLY recommend Gross & Son to everyone I talk to that is needing a great body shop. The ONLY place in town our family trusts our vehicles to!
Gross & Sons Paint & Body Shop I have required their expertise a few times and they have never disappointed me in any way. From the customer service to the completed job,well done!! Their work is always very professional, their knowledge is outstanding! And I am always a ????% Satisfied customer!!???????????? Thank You all for doing what you do!!!
Great job and was finished a lot quicker than I expected
I am very pleased with the work you did on my car! Its looks great!
Awesome customer service and an amazing job on my car. It was my first accident and first time dealing with having that amount of work done and they made it painless for me.
I have been a happy gross son customer for years. Always great work and staff interaction.
This is my second vehicle that I had repaired at gross & son body shop and u absolutely love their work. They are fast, friendly, and reasonable.
Screws messing , not everything in its proper place.
Friendly atmosphere environment. Repairs done as expected. In the process of the repair, they communicated well with me. I will recommend them to friends for auto repairs. Julie, Bill and Chris were especially helpful including Geico car rental agent
All the stall were very professional and courteous. The repair job looked perfect. Overall great experience.
Although repairs took longer than expected the end result was satisfactory.
Everyone was genuine and friendly. Great service and excellent work. Thanks! Dan Lindemann
Wonderful, wonderful job. My car looks beautiful. Everything that I was told by different employees there actually happened as they said it would, emails sent, text messages sent and the car was repaired and ready for pickup on the day that I was originally told that it would be. If I ever have another unfortunate mishap I will definitely request Gross & Son. You will be my number 1 recommendation to anyone needing repairs. Thank you all.
Excellent service and Rosanna is top employee. Very professional and courtesy service. Kept me informed through entire process. My car looks better than before accident.
Everyone was very friendly and professional. Julie and Bill were very very sweet and helpful. Will definitely visit them again if the need arises!
Great service and stands by their word and work.
My first visit was completed in a timely manner and was washed. They kept me informed of the progress. This visit didn't go that smooth, I was notified at the last minute of the job being completed, there were wires hanging down that weren't hanging at first& the vehicle was dirty. I had to return the vehicle to have wires secured that were hanging down.
Everyone was really nice and helpful. They seemed like one big happy family just waiting to assist.
Outstanding workmanship and exceptional customer service! Very pleased with the entire event. Keep up the great work!
Thank you all for the hard work with and on this repair. There were many supplements but I'm happy that Gross and Son handled my repair. You are my repair facility. I appreciate the honesty and having open communication with vehicle updates.Tell Mr. Gross thanks for lending me his car. Thanks again and God Bless you all.
Your staff were friendly, helpful, and my car looks brand new. I picked it up cleaned inside and out. Thank you so much!
Bill delivered my car to me and it was a pleasure talking to him, he has great pride in his work and it shows. The girls in the office are also great to deal with, not everyone likes to work on a Saturday but I was greeted with a smile and and kindness. Keep up the great work.
I liked knowing that you kept me informed with what was going on with my car and everyone was friendly and professional. I'm glad I decided to bring my car to y'all ! You were highly recommended from friends that have used Gross and Sons......thanks
Outstanding service... Julie and Adam from Geico showed no only professional ism but empathy. Thank you iannini
Thank you so much for all of your hard work and assistance in handling my repair, and for allowing me to use a loaner car when my rental was up!
Second experience. Both were equally great.
Excellent service, thank you so much!
Thank you for doing a great job! And thank you for keeping me updated on the status of the repair. Will do business again.
Outstanding team from check in to check out!
Thanks for everything job well done.
I didn't expect the car to be vacuumed and dusted! I was pleasantly surprised. The paint job was great! Job well done...thank you.
Bill was very personable. Good customer service.
I am very satisfied with the quality of work on my vehicle. I gave the crew very short notice of when I needed my vehicle finished do to changing commands with the military. I was in my vehicle in less than 24 hours as the crew stayed late to make sure my vehicle was done correctly and up to their standards becuase they pride themselves on quality work. The crew was very professional at all times and even though I needed my vehicle with a quick turn around I never heard anyone complain instead they assured me they will do everything the can to have it ready in time and thanked me for my service. When I picked up my vehicle the whole staff took pride in all the work and did nothing but let me know how much they appreciated my service and how glad they were to help a service member out. Will recommend this shop from across the country and fully satisfied with the outcome of my vehicle..
Fantastic service and honest evaluations! Would refer to everyone!!
TOOK longer than I expected I was in a rental car for 3 weeks and 3 days I got it back this Friday 04/29/2016 on my way home I could not get it to stay on at every red light it cut off. It is at the Dealers I was without transportation the whole weekend the rental car places were all close and the hatchback is another color have to takeit back when the Dealer find out what is wrong with it and Radio mob is missing but now it is at the Dealer. So I will find out every thing Monday.But other than that the color and paint JOB looks Great.
Y'all exceed my expectations
Always top notch
You go above and beyond to get my truck ready
Like being kept informed. Much appreciated.
Very friendly staff and fast repairs
I appreciate that Bill kept me updated with the repair of my vehicle. Thanks.
Rosanne is the best! Kept us informed and gave us great service! Car seems to have been repaired to factory specs and the paint came out great. I will refer my friends if they need repair service.
Roseann and all the gifted people that reconstructed our truck ....thank you!!! Alice & alan Heidt
Did not receive the texts or phone calls keeping me up to date on the progress of my vehicle. I had to call each time to request the status of my vehicle. The lady at the front desk was amazing and the vehicle turned out great.
Gross and son has worked on several of my vehicles I have never had one complaint they treat me with respect they do the repairs quickly and correctly they're awesome
Great service, friendly and knowledgeable about their business just as one would expect with a 60 year old company.
The staff was polite, processional, and focused.A pleasure to do business with you. It was a painless and pleasant experience.Well done!!!!
The body shop was excellent. Bill was very understanding and helpful.
Great job. They far exceeded my expectations.
Your company did a excellent job on my Kia
Gross & Sons was great about keeping me informed on my car and all the staff was so friendly and could definitely tell it was a family business!
I agreed with GEICO to have my doors buffed instead of painting them. I had to return with my the day after I picked it up to have the doors buffed. Now I have to bring it back to have ALTIMA and the letter S put back on my trunk. They forgot to put it on.
Took longer than expected, but looks amazing, like it never even happened!
Repair looks good job well done
My car looks just like it did before the accident. That's all I ask for, it was even detailed. I'm very happy and I'm happy I made the decision to go with these folks they are the best.
Very pleased with the results and a big thanks to Bill. Super friendly and very pleasant genteman to speak with. Excellent communication!
Very professional, friendly and helpful. The staff was exceptional and my vehicle looks amazing. I would recommemd them to anyone. Thank you!!!
I have been pleased with not just my service, but as busy as the personal they still acknowledge you. Thank you Gross and Son's
Dropping car off Monday @ 8 am and getting it back Monday afternoon of the following week for a 1,100 repair seems excessive. Also, I had to call to get updates and was never called by a Gross & Sons representative except in response to my calls. The finished product looks good but the customer service was much below my expectations. I was not planning to give any feedback but since you asked, this is my honest reply. Also, from my persoective, the text update service was useless because the only time it was updated was at the very beginning and after I picked up my car.
Outstanding service and repair Thanks Billy Davis
Repair appears to be excellent at this time bur it seemed every day since the 18th of February I was told it was going to be ready that day or the next so I had to place things I wanted to do on hold.... very frustrating! !!!!
I was quite impressed with the quality of workmanship and the texting updates for communications and updates was great. I think the little things mattered for me the most. The friendly front office reception, having the Rental car all ready to go and the fact that someone washed off my truck and vaccumed a little was quite thoughtful. Thank you very much for taking car of me. I will be back!
The level of customer concern exceeded expectation.....the professionalism and courtesy was exceptional. Mandy tested you as family and this was my first time there....A great experience and a great savings...
Thank you and your staff for the professional service, excellent follow through from start to finished. The comforting words from the staff the excellent wash and detail body work and delivery.
The lady at the front door desk was very kind and attentive. I wish I remembered her name, but she started my experience off right and ended it the same.
The absolute best staff ever! All I can say is the whole operation "Gross & Sons, is Top Notch!
You should be very proud of your work, Iam
Gross & Son has always done quality work and is a pleasure I work with. Their customer service is is one of the best. I would recommend to anyone needing body work!
All yall jyst need ta keep doin thangs as yall do. I have no complaints. Thank ya fur ur great service
Unsatisfactory work. They used filler instead of replacing the fender on my truck and you can see and feel the horrible job. The tire had stuff on it, and the paint in some spots was not clean from doing the body work. The bumper cover has scratches on it already. I would not recommend at all to anyone. If anything I would tell them to stay away
Very good service. Staff was friendly and knowledgeable
Promised (on 2/11) "in a few days"; then promised (2/17)"Later this week"; then promised by Friday (2/19), Monday message: "running behind"; Tuesday message: took longer to reassemble". Finally got car back on Wed. 2/24 - 13th day.
However, everyone was courteous, the paperwork was minimal, and the car looks great.
Your staff was very efficient and professional and maid me feel confident with this repair. I was not worried about the outcome and was satisfied with the work that was performed.
Ciscely (spell check) was very help and patient with me. I would definitely do business with you all again & refer you to others!!
Extremely pleased with the work done on our vehicle. Especially the detailing done prior to the vehicle being returned to us. Unfortunately the repair process took a bit longer than originally estimated. Overall on a scale of 1 - 10 I would rate our overall experience as a 9.7 and will recommend Gross & Sons to anyone looking for Paint & Body work/repairs!
Thank You for your attention to detail!
Thank you so much for taking care of my daughter's vehicle, it looks great and we got it back very quickly!
They were very polite an answer any questions I may have had .Bill was very outgoing an made sure I had rite information about my car thank you guys an keep up the good wrk.
Great experience, would definitely recommend!
AAA amazing service and very good work !!!!
Friendly and courteous people, great service.
Rose Ann was great to work with! The repairs look great!
Thank you for taking care of my wife!
Julie provided awesome service and was very professional. Bill maintained communication as well as demonstrated professional courtesy and service. Awesome work and will do my work from now on.