Top notch work.
Thank you Bill.
Thank you Julie.
The people were friendly (thanks, Bill and Julie!), the price was better than expected, and the work was done timely and well. Great service, too!
Vehicle Make : Volkswagen
Very friendly and professional
My car took almost a month to do but was told it would be 5 days which caused issues about rental car. I was told car was ready at 300 on friday but was in with dr so got message at 400 of which I had another dr ap pick up daughter then fuel rental. I couldnt make so was worried all weekend about extra charges to me which i cant afford. But Geico rep assures me on Monday not to worry bec I was covered. I told him That I normally receive a status to keep me informed but last one from Gross was on nov 27th.
Also when I picked up car there were brownish gold mark on in two spots on side of car. Guy did not but did not want to hurt paint job.
Also asked about the sides of my car in the back kept popping out on both sides. I explained that Gross had car in May and did work on the back. I told him it popped out a couple days later. I am single Mom so hard to get back at so I just popped it back in each time until I made it back since a lifetime warranty. I showed the guy it said looked like someone hit me in back since it is popping out on side. I told him no one had and that it is no mark or scratch or debt anywhere to indicate i had been hit. This popping of piece on both sides in back happened couples of days after it was in shop. Mentioned warranty. he said submit new claim. This has to do with May work. I am so disappointed with Gross overall. Also hear sonething under the car when driving. Service was not the same in past.Customer service normally great but not this time. I have always recomnended Gross but will have to rethink. I am not a complainer so hard to write this negative review. Sorry..
Always friendly and do good work
Service was outstanding from the moment of drop off til puck up. The work done on my vehicle was excellent. I would recommend this company to everyone.
Very pleased n the job u did on my car. Will tell people about you and will bring our cars back to your place when needwd
Outstanding service and quality work!
I liked, They kept you informed about your car. They were helping with getting a rental. We I picked up my car she walked me outside, and very nice to me. The whole experience gave me feel assured. I had no worry at all.
I am extremely satisfied and ESPECIALLY with Roseanne.She kept me informed every step of the way.It was a pleasure working with Her.!!!!
From the moment I walked into the front door and seen Julie's beautiful smile and up beat attitude which was a pleasure after what I have been through. Then I met Chris and Steve who both were outstanding in helping me understand the repair and paint process to my car. My car looks beautiful and I know that I picked the right shop to do the repairs to my car and if I ever need repairs done again I will be taking it back to Gross and Son!
Beautiful job. Truck looks new again!
this was a very pleasant experience! everyone was very professional! thank you!
Kevin was great. Kept us informed through the process. Appreciated how he took care of everything. Thank you!
My car looks wonderful. Everyone was so nice and helpful. I have used you before snd always recommend
Work was done in a timely fashion and
Bill handled the claim without any problems
Vehicle Make : Volkswagen
Outstanding customer service very polite and keep me very informed. Roseann was excellent so was the rest of the staff. I will only do business with Gross and sons from here on out and highly recommended my friends. Thank u very much to the entire staff God bless you all.