Gross & Son Paint & Body Shop, Inc.

fast and professional! excellent work!

Everything was done correctly and all the staff was friendly, helpful, and respectful.

Roseanne rocks!

thank you

The staff at Gross and Son Paint and Body are outstanding!!!

Fast service.good work

Good

Most was accomplished with apps but it was smooth and painless! Adam Geiger was a fantastic help with any questions and I am glad to have found this shop!

Hertz appreciates the quality work your company does and helping us get our cars back on the road

Blonde lady at the front desk was very unprofessional and very rude to me while I was there as well as on the phone. I am contacting the owner about the experience I had there. I will not tolerate disrespect to an elder.

Need more communication or an app where customers can track status

Paint matched and looked perfect

Took a lot longer, but very happy with the results

Vehicle was in shop for 50 days and work is still incomplete.

Overspray on passenger side panel located between passenger front and rear windows.

Friendly service Roseann was great

Continue being professional and taking pride in doing a good job.

Thank you so so much to Terri, Adam, and Ival for their exceptional work and for making the experience easier than I anticipated. Everyone was so nice and so understanding and explained the process to me fully which made me feel better. A huge thank you to the repair crew that made the car look brand new. The job was impeccably done and I cannot thank the shop enough!

My issue was not fully resolved. The back bumper is not even attached properly and rattles, I had two different claims (second one was never looked at) but they disregarded the entire undercarriage of the back end which was part of the claim they were handling. The passenger front tire pressure sensor is reflecting 0 psi the entire time and was not replaced. The engine now vibrates the entire car and was not addressed, the check engine light is one and anything above 45 mph you can feel a screening pattern in the gas pedal. There we screens in a bag left in the trunk with parts of the pulled off front end, just left in the trunk… I absolutely do not feel safe driving it. I’ve contacted them back and they can’t see me until September 12th. So ultimately the 3 month repair on my vehicle left me with an unusable vehicle and I am still awaiting resolution to these issues. It’s as if it was never test driven or the engine stress tested for any issues. Quite frankly I am dumbfounded as to why this wasn’t totaled out entirely. I have a daughter and I will not drive her around in this vehicle until it’s fixed.

5 stars to the mechanics and the extremely nice and knowledgeable office manager and front desk, always friendly, Bodyshop did a fantastic job on a major project…I highly recommend them, they are the best! Dale