Great professional but down to earth customer service!
I appreciate that you got the job done so fast.Good job thanks
Very nice peopke,efficient and good communication about my repair
I was very impressed with the job done on my car. I also think it was awesome that yall went above and beyond what I ask you to do, yall even touched up couple skuff marks I had but didn't ask u to do. I was very happy with Roseanns attitude and knowledge of the job that needed to be done. One last thing the fact that also finished two days ahead of schedule was icing on my cake. THanks Gross & Sons!!
Excellent customer service! They got me in for an estimate the same day I called! Then the next morning I dropped my car off and that afternoon they were done with it! So I had my car back within 24 hours ! Which every where else told me it would have been a week to fix!!! They detailed inside and out of my car even though I left the inside a mess they didn't mind! When I picked my car up it looked just like I had bought it off the show room floor!!! Will definitely recommend them to EVERYONE!!!
Courteous service, waiting on tail light replacement
I left my computer in trunk of grey Honda Civic loaner along with drill ... will come by Monday to pick up...Mike Collins will pickup...You guys were great
I am impressed with the services that was provided
Team is friendly and helpful! There was constant communication about my vehicle which is always appreciated in my customer service experiences! Thanks! It looks great! This is the second vehicle y'all have serviced through GEICO express and they both were wonderful!
This was 2nd experience with Gross & Son. Their work, communication and customer service is excellent. I trust this company. I am 100% happy with everything.
Already responded online!
The ideal combination of professionalism and friendliness! They are a great company.
Everyone was a pleasure to work with. Everyone was so nice and helpful!!!!
Awesome service ,thank you!!!The staff went above and beyond my expectations.just want to really thank. You all for a amazing service on my car and it came back detailed which I didn't expect.the main one I want to thank is Roseanne she really kept me up to date on everything and went above and beyond her job.id definitely recommend gross and son to anyone.keep up the awesome work
Better reaction time when car is ready for pickup
Excellent work and wonderful customer service. I will refer all my friends and family to Gross and Son.
Roseann was great and a huge help in the process. Thank you for all your hard work.
Roseann Hoffmann did a great job keeping me informed. She was always courteous and clear. When I picked up my van, she looked over it with me and answered all my questions. The van looked great inside and out. Thank you!
Fast service and great communication
Very friendly and helpful
They did a excellent job I'll be recommending ya'll to friends and I hope we can do more business in the future Thanks you
Wonderful job with the repairs. Car was extremely clean. The detail department is outstanding.
I took my car in after being rear ended and they did such an amazing job on my rear bumper. It looks flawless!
Very pleased with the quality of work and was very pleased with the timely manner it was done in.
Wer were completely satisfied with Julie, ****, and Anthony. Not satisfied with the payment method required.Simply insulting!
Excellent job and service
Great job everyone very nice
Absolutely, the best! Great attitude! Great service! Fantastic job!
they awesome ...... car come out like brand new . Its third time i been here . Thanks for all u guys .
Job well done. Can't even tell my car was in an accident. Will recommend Gross and son to family and friends.
Very customer friendly made me less concerned about the
The quality of the repairs.
It was all a good experience, but Julie in the front office is so very helpful.
I like the text messages on the updates on my car,and everyone was so nice and professional. Thank you for a great experience. I hope I don't have to get my car repaired again, but if I do,I definitely will come back to you.
Excellent service and repairs
Completely Satisfied, Thank You, for job well done. Ronnie F
You and your staff were very professional courteous and did an excellent job.
The detailing could have been better. But over all great work.
Very friendly from the moment I walked in. Great customer service. My car looks fabulous. I will definitely be referring customers. Thank you
Thanks for the GREAT service!! Job well done to you all!!
Very friendly customer service and good work on the car..
Roseanne did a nice job keeping me informed along the way.
The texts I received daily informed me of when my vehicle would be done. I would suggest adding a line that it is an estimated completion date & time and that an associate will call them when the vehicle is ready to be picked up. With these texts I was wondering if I would be receiving a phone call.
Thank you very much for such an incredibly quick and excellent service.
Great people and great job
Excellent work, on time and timely updates
Very professional and accommodating
Great job, all personell I delt with were very concerned. I would recomment Gross and sons to all my friends. Tks ????????
Good communication! Very easy to deal with. Fast repair time over Christmas and new year. Most importantly the car looks and drives great!
Great job and very nice people
friendly, pleasant and efficient service
Roseann was true to her words and we had very good experience with Gross & Son.
Very great experience. Professional and courteous. Thanks again
Friendly atmosphere, good work and reasonable pricing.
Thanks for getti. It done fast. And you did a good job and were very nice Thank you Pam Ginn
Excellent communication from everyone involved in the process. Very friendly and professional. The results of the body work are perfect, and the job was finished earlier than originally estimated. I couldn't have asked for a better process.
Our car looks fabulous. Great job!
Excellent repair job. Looks as if the wreck never happened. Thank you, I'll remember your business.
We very much appreciate the warmth, respect and professional care we received throughout the MVA repair process. Although the circumstances that brought us together are overwhelming for me and my family, your staff's expertise & committment to customer service excellence greatly lessened our burden. Thank you all very much & Merry Christmas!
I am so pleased with my car. It looks absolutely beautiful. Thank you so much!
Very friendly people and kept me updated on the progress of the repair. Honest people and do excellent work. I will use them again in the future.
The work on my truck was outstanding. From the initial contact, to Tommy, to the Enterprise Rep, I am totally satisfied. The work that was done in the detailing shop was totally amazing!!!! I am totally and thoroughly pleased with my experience. Customer service is top notch!!
Everyone at the shop were great. They kept me well informed. Julie at the
front desk makes everyone feel welcome and she assured me my car would
be taken care of. It was a very satisfying experience. Thank you.
I was impressed by the excellent and professional service I received at Gross & Son body shop. The repair on my car was perfect and much quicker than I expected.
Yeah,never a happy day when you need a body shop however you guys made it as painless as possibly.thanks a bunch
Gross and Son did an excellent job on my car after an accident. It looks better now than it looked before the accident.
The process was easy and painless. Everyone was very kind and helpful. However when I receive my vehicle back I can still see the slight impression of where it was dented and scraped. I guess I thought I would see absolutely no evidence of any damage.
Very efficient. Good job. Friendly people.
First time experimenting things be on point, when it came to dropping my car off the rental car on the way. I was just well taking care of. The text the calls just excellent Service. I will prefer you others. Thanks
THEIR WORK WAS PROFESSIONAL AND THE STAFF WAS VERY FRIENDLY
I fully appreciated the rental car but after having my car for a month, I get it back and it's pulling to the left so now I have to take more time and take it back to the shop to try and get this resolved. I would expect after having the vehicle for a month that i wouldn't have any issues with the vehicle driving out of the parking lot.
Awesome job, great friendly service, excellent communication and fast service. Thank you all.
Excellent service and friendly staff, especially Roseann. Thank you!
Second time in a month in a half excellent service every time
Very satisfied! Very professional and delivered results day before actual promised date. Exceeded customer's expectation. Outstanding communication updating repair status to customer. Great experience and they have my highest recommendation! -Kevin D
Everyone was helpful and kind
I wasvery satisfied with the repairs
On my truck....very good work.
Wonderful, efficient service in a very pleasant atmosphere. Thank you.
Julie was very helpful, answered all my questions and very pleasant
Very nice people. My car look great!!! Very happy thankyou.
Not only do they do quality work, but the staff is remarkable too.
Car was totaled no repairs
very pleased was kept updated with the progress and the car was ready when I was told it would be ready plus an excellent job detailing the vehicle I have no problem recommending anyone to your shop
Kept me aware of everything. Repair, tell, etc. AWESOME!! Great job by everyone!@ Thank you.
Thanks to the team y'all did a fantastic job
thanks from my family to yours
I previous work as a service advisor with Pensacola Honda; within my 11 years, I whole heartily recommended your body shop to each and every customer that were in need of body repairs, not because you are the certified repair shop, but because I knew they would be completely taken care of. In that 11 years, I was never let down and came to respect the personnel you all have.
Now that I have had to have my own vehicle serviced with you, I could not be more pleased. Roseann and Julie were on top on every detail and helped me to get my claim started and covered! I am so happy to have my vehicle back in factory condition! More than that, I felt that you all cared and took complete care of me, not just my car. Thank you SO much, from one very loyal and satisfied customer!!
Team effort to achieve most Impressive results..
I recommend Gross and Son to everyone! Love the quality, expertise, and awesome customer service. Gross and Son all day everyday!
A completely satisfying experience. Everyone one was on their "A" game. I would recommend you to anyone.
Everyone, especially Amy & Judy, were friendly & helpful. Not just saying this, but this was the best business experience of my life! That's a lot of life. From the greeting, to the staff responsiveness and professionalism to the excellent repair of my car, to the emails keeping me informed, to the service that was provided, I couldn't be happier. This is how you run a business! Even little Nick knew how the damage on the car happened by just taking a look! Amazing, caring place with top performance! Thank you for making my car new again!
The work was done quickly, I am completely satisfied with the wonderful & professional work!! Exceeded expectations!! In addition, the work was completed ahead of schedule & everyone there (Julie in the office, Steve the collision specialist, Jacob the adjuster, Michael at Geico, the Enterprise car rental person, and I think there was a Ken too!) was sooo very nice, extremely courteous, and professional !! Thank you all and I would highly recommend your business to others!!
Yes, my GMC came back detailed washed and vacuumed as well as body worked, I was very proud and happy when I saw what all the team did, thanks again so very much to all that helped me.
My car is not completely finished. They tried to return it to me and some of the repairs were done very sloppy. They still have my car and are going to work on it again.
Everyone at this office is awesome! Extremely easy to work with, did a great job on my car, and were extremely quick and efficient! Would def recommend for any future body work!
Friendly staff. Fast service. Great work.
Everyone was so great and kept me up to date on what was going on.
Excellent customer service!! The repair job was great. We really appreciated our car being cleaned and detailed.
We will definitely recommend Gross and Son Body Shop!
Paint was left on a rear window (not adjacent to repair) and a dark yellow substance left on an area near passenger side windshield. When it was called to the attention of service person, the suggestion was that I could remove these. I asked that the problems be corrected before I accepted the car. After waiting for the correction, the car was returned with these areas scratched and dull. The car was not returned to me in pre-accident condition.
Everyone was so friendly,nice and professional. I was also pleased with the quick one day repair on my car. Working with the staff was positive experience!
Efficient, friendly, and apparently good at fixing cars! Everything went very smoothly. Thank you!
Excellent service and promptness. Thanks
Thank you so much for the quick turnaround and keeping me updated daily! The repair looks excellent!!!
My car looks great and was finished quickly. Thank you!
I really liked how well Gross and Son Paint and Body is organized. They really have the whole collision repair process down to a science. I like the use of technology to keep me update on the status of my vehicle. I liked having Steve staying in touch as well as my point of contact. The front desk woman was amazing as well, sorry I forgot your name.
Your team has amazing customer service. You have gone beyond my expectations and have proved to be a wonderful body shop.
My car looks good as new. I appreciated it being done on Friday as Greg indicated. The lady at the front desk is sweet. The only issue I had was I lost my garage opener.
My vehicle looks great, good job!
The staff was professional and promt..the work looks nice....
The job was excellent ! And I was treated very well !!
I was impressed ! Thank you!
Very pleasant experience. Excellent service and professional staff. Would highly recommend to my friends.
They did a terrific job and the artifice was outstanding.
Roseann was a pleasure to work with. She kept us informed every step of the way. The car looks great.
Another excellent repair job!
Excellent in every sense. Couldn't have been better. Unhappy about enterprise but that was not due to gross and sons
It was a great experience.
Gross was just terrific. Our repair was perfectly done and everyone was personable and friendly. On top of everything, our car was cleaned to the point that it looked like it had just come off the showroom floor.
It really is a relief to find such a competent and friendly repair shop. It would be great if you did tune-ups and such.
It also helps that you have an Enterprise rental office right in your building. We always use Enterprise because they are so reliable and their staff is consistently friendly and helpful.
Lastly, it's obvious that Steve takes great pride in his work. If only that could be bottled....
Caroline & Peter
Thanks for your expertise and timely repair. And your being a GEICO repair place made everything a breeze. Kudos to your office receptionist and to Steve for keeing things going smoothly.
Vehicle Make : Volkswagen
Highly professional and customer focused. I would gladly recommend your business to anyone needing auto body repair.
Gross & sons are excellent
Excellent service from this company wouldn't not take my car to anyone else we have used them every time we've needed anything and always found them to be very excellent and everything they do very courteous friendly and go beyond what a usual companies do I'm so glad they're here in town thank you
From the time I stepped in until the time I left all I can say is excellent customer service!
My vehicle looks brand new and drives very well, I couldn't be happier.
Great job on the door but I do see two small dents on top near door
Thanks for the fast professional service.
You guys rock!!!! I mean flawless customer service, the receptionist is beautiful and wonderful, Mr. STEVE ROCKED, ALSO THE BODY SHOP STAFF WHO HELPED IN THE REBUILDING OF MY CAR WAS GREAT. I SAY Gross and Son is A STEP ABOVE THE REST!!! I WILL ALWAYS COME BACK TO YOU GUYS. THANNKS A BILLION
Great service, would definitely go back to Gross & Sons!
My car looks great and all of the people I worked with were very friendly and helpful! Thanks so much!
Customer service was top notch. I like the way the repair technician kept in touch with me and kept me informed about my vehicle.
Excellent, everyone I had contact with was very polite and professional. Should I need a paint and body shop, you'll be it. Thanks so much.
Julie was always exceptionally friendly and helped make sure that I was taken care of, even letting me put sugar in my coffee! Stephen kept me updated every step of the way which I really really appreciated! Jacob was friendly as he looked over my car and helped me with my questions for Geico. Enterprise let me drive my dream car for two weeks which I sadly had to give back. I have been incredibly blessed through Gross and Son and I will always recommend this location! God couldn't have planned my car wreck in a more better fashion!
It took longer than expected and I still have to return on Monday so that the job can be completed.
Great great service very happy
Mr. Steve was very helpful and awesome throughout my entire experience! :)
Very nice staff and very quick repair. I will definitely recommend gross and son to family and friends.
Everyone was courteous and professional. The work was done timely and in the manner in which you described it would be. The staff went out of their way. As my wife and I were traveling to your shop to pick up the vehicle that you were repairing our other vehicle broke down. One of your staff came and picked my wife up so that we could get the car that you had repaired while I waited on the tow. Great service! Thank you! I would highly recommend Gross and Son.
You were very informative . I did notice that one thing I thought you were going to do was clean the under my car where I was off the road. I still have grass and weeds hanging out from under
I never had a worry about the service provided by Gross. Having everything provided under one roof was especially helpful to me, a widow, having a husband take care of that kind of business always for the 50 years we were married.
I trusted the expertise of the Geico team and Steve, taking care of the actual repair work. Thank you all for making an accidental disaster into an easy fix.
Very fast, friendly and professional
IExcellent and great staff
The work was done on time.lam satisfied with the work.The staff was pleasant.
A very professional group !
I was absolutely bowled over at the workmanship and color match!!!! I have seen some really ba paint jobs and it was "like nothing ever happened!! I am so grateful to Gross and Sons and Geico agent! This was a newly purchased car for me and I was heartbroken when someone backed into me!! But they had me in a rental car immediately! The repair and repaint took a little longer than I expected, but not to worry. I am an artist myself and sometimes it takes a little longer to get it right! I am so happy with the work!!!!
Ms Roseann was extremely helpful and very professional. They made me feel at ease and confident that my car will be taken care of.
Thanks to all, Julie, Cissily sp?, Anthony and Ivol. Y'all are the best. Loooks like it never happened.
Awesome teamwork!! Highly satisfied customer! My Jeep is brand new again! Love the text updates. Thank you all!
Excellent work on repairs to my vehicle, AND they "went the extra mile" and cleaned it well inside and out - even treated/polished black bottom trim! I was also kept up to date on progress. Very pleased with service provided by Gross & Son.
Great job glad to be a customer Thank you for all you've done
I am very satisfied you job@Thanks a lot! God Bkess you all@Julieta Willoughby!
Outstanding customer care, very satisfied
Great Job on my truck in a short time nice and friendly staff made it a pleasure dealing with them even in an unfortunate accident if anyone were to hit my truck again I pray that they have geico just so that I can go back again
We always receive excellent service. We will use Gross & Son for all of our repairs in the future. We love the staff, they are excellent people who understand the meaning of customer service.
Thank you all again.
Lee, Christine, Brett & Madison.
Great service. Truck looks awesome. Thanks Gross & Son!
It was an excellent experience. I am happy to say, I will recommend anyone I talk to ya'll. Bill, Geico, and Enterprise really showed me they care. I want to thank everyone for providing me excellent customer service.
You all did an awesome job on my 2004 Dodge pickup. Everyone there is courteous helpful and professional. I will be recommending them highly. Thank you
From start to finish, you folks paid attention to every detail and then some extra details. Great job.
Slow down and let the detail shop do a great job.
You guys were awesome to work with and did a great job on my car. Thanks so much! Will highly recommend y'all :)
Had a great experience and eveeryone was very friendly. Bill went above and beyond to make sure I was happy with tge job they did. I will recommend you to anyone that needs body work. Thanks!!
Very friendly and professional staff. I would definitely recommend Gross & Son
Very efficient and courteous. I will recommend to others.
Bill, Adam and Julie went above to help me with my car repair. They were absolutely fantastic!!! They are definitely my repair shop for all future needs. Thank you again. Sincerely, kim
Good Job Good People Good Place
I am very happy with the work completed on my car. Y'all even went above and beyond and fixed a scratch on my door that I just happen to point out while the insurance adjuster was walking around my car! I am so excited that my car looks brand new again! I have been telling everyone I know what a wonderful job that was done! Thank you!
Helped me get through my first accident experience. I would like to recommend them to anyone who needs body work with great attitude and knowledge.
Even though my jeep had to be totaled, I understand why... the staff there was great and made everything go smooth. I'll stop in sometime to say hello
The entire staff - Eddie, Frank, Bill, Julie, Cecily, Ival & Mandy - were OUTSTANDING! My absolute favorite body shop in Pensacola! I HIGHLY recommend Gross & Son to everyone I talk to that is needing a great body shop. The ONLY place in town our family trusts our vehicles to!
Gross & Sons Paint & Body Shop I have required their expertise a few times and they have never disappointed me in any way. From the customer service to the completed job,well done!! Their work is always very professional, their knowledge is outstanding! And I am always a ????% Satisfied customer!!???????????? Thank You all for doing what you do!!!
Great job and was finished a lot quicker than I expected
I am very pleased with the work you did on my car! Its looks great!
Awesome customer service and an amazing job on my car. It was my first accident and first time dealing with having that amount of work done and they made it painless for me.
I have been a happy gross son customer for years. Always great work and staff interaction.
This is my second vehicle that I had repaired at gross & son body shop and u absolutely love their work. They are fast, friendly, and reasonable.
Screws messing , not everything in its proper place.
Friendly atmosphere environment. Repairs done as expected. In the process of the repair, they communicated well with me. I will recommend them to friends for auto repairs. Julie, Bill and Chris were especially helpful including Geico car rental agent
All the stall were very professional and courteous. The repair job looked perfect. Overall great experience.
Although repairs took longer than expected the end result was satisfactory.
Everyone was genuine and friendly. Great service and excellent work. Thanks! Dan Lindemann
Wonderful, wonderful job. My car looks beautiful. Everything that I was told by different employees there actually happened as they said it would, emails sent, text messages sent and the car was repaired and ready for pickup on the day that I was originally told that it would be. If I ever have another unfortunate mishap I will definitely request Gross & Son. You will be my number **** recommendation to anyone needing repairs. Thank you all.
Excellent service and Rosanna is top employee. Very professional and courtesy service. Kept me informed through entire process. My car looks better than before accident.