Clay Cooley Collision Center

Took too long

Lots of Delays, & Confused Service Manager. I Left My car was left in Collision area. I was told ,they couldn't figure out how to do Anything that was Not Concerning the Body work. I had alerted Service Advisor , & supplied him with information from 2 different Mechanics to help solve, & Complete car issues. This went on for weeks ,with him insisting he waa Only a Collision dept, & had No idea about other issues. I continously begged him to transfer My car to Clay Cooley"s repair shop, but that never happened for the last month. Allstate was concerned about the delay, & called the Service Advisor, they said he was Rude to them, & just left them on hold for a Very long time. Allstate called back from a different line, & Service Advisor picked up, & had Never even transferred the call to a Manager as Promised. I have Never received a call concerning My car,& am constantly Emailing begging for updates, since Service Advisor explained he was confused how to handle the car issues.I received a email yesterday saying Clay Cooley would have to reach out for outside help, after it had just been sitting in the Collision Dept All this time. I was told it did Not help for Allstate to call the Dealership asking for an update. I waa told Not to have Allstate putting pressure on Clay Cooley, which they Absolutely were Not, they are Only doing there job, since they are Very involved with My car even being fixed with You guys. I Appreciate Any kind of help to have My car fixed Completely, & Correctly as Allstate agreed in the Very beginning last Month with Clay Cooley. Thank You Again, Your Appreciated.

The repair work was excellent. My vehicle was returned to me in "spotless" condition, inside and out.

Quality of repair=4-5 Communication=5 Professionalism=5 Value=2 Timeliness=**** Initial quote almost doubled despite no unexpected damage found. Initial timeline went from two to 6 days (took 2 days just to be put in the system). Overall, I will likely not return

Jose was great and great communicator.

This is my 2nd time having to repair my car. Jose took care of me both times. He was so helpful and courteous both times. Thank you so much! I truly appreciate everything!!!

My car is brand new it looks like it never been hit I don't know about the inside but the outside looking very good they did a excellent job on the painting of my gold silver Nissan Altima thank you Nissan

Antwan Wilson did a great job

Their very professional and their main concern is their customers.I wouldn't trade them for the world! Thanks for taking care of me and my family vehicles ????❤️

Muy eficiente en su trabajo

Thank you so much for taking care of my car.

It’s still not repaired

Shop did a great job and everything looks factory new. Everything was on time as promised and they kept me informed entire time.

Best experience I’ve had in years at any dealership center!!

I am totally satisfied with my recent repair, my car looks just like how when I first bought it and I couldn't be happier! Everyone I worked with was super nice and understanding as well, thank you so much!

Repairs where not fixed completely

Thanks your team was amazing thanks again Cory

Cody was very helpful and provided feedback in a timely manner.

Jose was my point of contact he always helped and explained everything to the exact point that I was always satisfied with his business

Good