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Body Shop Review Summary

5 star 106 reviews 77%
4 star 8 reviews 6%
3 star 6 reviews 4%
2 star 10 reviews 7%
1 star 8 reviews 6%
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(All Vehicle Makes)
Cynthia B.
Vehicle Make : Ford
4 out of 5
4/18/2024
When ever I called with a question or an update, employees were very nice about my concerns.
Bonnie T.
Vehicle Make : Nissan
4 out of 5
4/12/2024
I feel the extent of the length of time was a bit much.
Hilda H.
Vehicle Make : Nissan
5 out of 5
3/28/2024
Great service.
Rhonda C.
Vehicle Make : Nissan
2 out of 5
2/25/2024
Could have used more communication!
Teresa D.
Vehicle Make : Nissan
5 out of 5
1/29/2024
I was happy with the service on my car, but more than that, the man that helped me throughout, and kept me informed was absolutely wonderful. His name is Mike. Unfortunately I do not know his last name. He was so friendly and helpful and was great with my grandchildren. They now think he’s their best friend. Mike is a real asset to your company and I hope that you realize that.
John S.
Vehicle Make : Volvo
5 out of 5
1/27/2024
Prompt repair, regular and useful updates, the car looks lije new!!
Christopher M.
Vehicle Make : Nissan
2 out of 5
1/25/2024
Communication was terrible. When I could get them on the phone they were great, but I felt left in the dark. I left messages with expeditor multiple times and didn’t get a call back. I talked to receptionists about issue getting a call back and they were polite and understanding and said they would help make sure it was communicated that I needed a call back. Still didn’t get one. Additionally I asked service to be done on a leaking tire at drop off, they said they would put a note on file and get it taken care of, it did not. Please call me and I would be happy to share. Not sure how to remedy this now, but certainly felt like I provided opportunities during. One last thing: I started receiving emails for me to rate service at least two weeks before I was able to get my car back, why? Would after service is complete that I receive this request? ****-****-xxxx please call, let’s chat. I’ve been in customer service my whole life, so I will be professional about it.
William H.
Vehicle Make : Kia
4 out of 5
1/14/2024
Would like to have a more faster repair time.
Heather R.
Vehicle Make : Kia
2 out of 5
1/12/2024
It took 4 months before it was determined my car was totaled. That’s excessive to me. Mike was responsive & pleasant to speak with. He seems knowledgeable but I still feel this could’ve been faster
Susie W.
Vehicle Make : BMW
5 out of 5
12/22/2023
Excellent service!!
Urai J.
Vehicle Make : Toyota
3 out of 5
12/17/2023
Only issue is glove compartment hard to close.
William Z.
Vehicle Make : Nissan
2 out of 5
11/13/2023
My car took 70 days to repair. I had to call for updates, as I was never informed on what was happening. The woman at the front desk was awesome every time though.
Barbara G.
Vehicle Make : Mazda
5 out of 5
9/3/2023
The work on my card was above excellent. I am very pleased with the attention to the smallest detail. My car looks brand new and I am thankful to the Michael Jordan team, Thank you.
Lisa M.
Vehicle Make : Nissan
5 out of 5
4/10/2023
Outstanding service
Courtney P.
Vehicle Make : Ford
2 out of 5
2/21/2023
The repair looks great, however, the trunk does not open and close as smooth as it used to. Also, communication could have been better with regards to the repair. A simple update via phone, text or email on a weekly basis would have been great.
Shannon T.
Vehicle Make : Subaru
5 out of 5
12/1/2022
incredible service. again. love this shop.
Jennifer R.
Vehicle Make : Toyota
5 out of 5
11/19/2022
The car looks perfect, and everything works properly. The service people were also friendly and very helpful. Thanks!
Kandice C.
Vehicle Make : Nissan
4 out of 5
9/8/2022
Rachel and Josh ARE THEE BEST!
Rita M.
Vehicle Make : Nissan
5 out of 5
8/26/2022
The receptionist was outstanding a breathe of fresh air very accommodating the staff is amazing very professional curtious
Paul L.
Vehicle Make : Volkswagen
5 out of 5
8/18/2022
I was always notified of status and progress during the entire repair process. David the estimator especially answered all my questions during the entire process. My VW looked like new when i picked it ip and the detailer did sn especially good job. Thank you

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