Body Shop

Real Reviews From Verified Customers

Dhan K.
Vehicle Make : Nissan
5 out of 5
3/15/2024
It’s great
Sean C.
Vehicle Make : Hyundai
5 out of 5
3/15/2024
Very efficient and great customer service
Donald B.
Vehicle Make : Nissan
5 out of 5
1/29/2024
Great job. Autumn was wonderful.
Zina B.
Vehicle Make : Kia
4 out of 5
1/13/2024
There was no repair. It was Total Loss.
Adrian S.
Vehicle Make : Kia
5 out of 5
1/12/2024
Great job with car, great customer service, friendly staff.
Andrew And.
Vehicle Make : Hyundai
5 out of 5
1/12/2024
Great job
Angel H.
Vehicle Make : Kia
5 out of 5
10/25/2023
Great job with the repair
Paige M.
Vehicle Make : Hyundai
4 out of 5
9/29/2023
The repairs that were done were great. Here is my BUT. You had my car for 5 months (maybe not you specifically but bob bell as a whole). When I called for status updates because 5 months is not normal, people in the office made it seem like I was bothering them. The only helpful people the entire time was Autumn and the man I picked up my car from which I thinks name was Ron? Then, once I finally did pick my car up I found it to still be filthy and have glass on the backseat still. When I called i think Ron, he was very helpful and got me an appointment to get back in and drop my car off the following Tuesday to be detailed. Once that was done I was definitely completely happy with my car. The time frame and having to borrow others cars because my insurance stopped paying for a rental after 45 days was my only complaint. Glad to finally have my vehicle back!
Jose M.
Vehicle Make : Ram
2 out of 5
4/11/2023
I did not like the service
**** H.
Vehicle Make : Hyundai
5 out of 5
3/7/2023
Very good looking
Pearl B.
Vehicle Make : Hyundai
4 out of 5
1/15/2023
I was completely satisfied with the work to my vehicle
Christine M.
Vehicle Make : Hyundai
5 out of 5
12/3/2022
Very good!!
Brenda P.
Vehicle Make : Nissan
5 out of 5
9/21/2022
Excellent service
Angela P.
Vehicle Make : Nissan
5 out of 5
9/9/2022
Keep up the great work. Bless you guys.
Chester K.
Vehicle Make : Kia
2 out of 5
6/19/2022
Due to issues between the insurance agent and Bob Bell employees , my car release was held up for an extended period of time; which was costly and frustrating to me. When finally released, my car seems to be in perfect condition, for which I am grateful!
Rebecca G.
Vehicle Make : Nissan
5 out of 5
6/11/2022
My car looks like new!
Pamela B.
Vehicle Make : Nissan
5 out of 5
5/18/2022
Great work and great customer service from beginning to end. Ty everybody.
Nicole B.
Vehicle Make : Ford
2 out of 5
5/9/2022
I was actually very disappointed with my entire experience. Starting from how long it would take to get into the shop in Glen Burnie, to then find out that there was a brand new girl starting for the first day and she was late. No one was there to train her and then she informed me that no one even repaired cars at this location anymore. My car would be picked up and towed to Nissan on Eastern Avenue. There was quite a delay in the amount of time before they could actually look at my car. What started out as a $900 bumper repair ended up with an over $11,000 worth of damage totaling my car. This went between the General and Erie. Then when Erie insurance went to pay the final bill of $2600, for absolutely no work being done to the car, I ended up losing $640 of my pay out because Bob Bell over charge for storage and a processing admin fee. Erie informed me they had never seen a charge for that or the daily premium that high that you charge for keeping the car there. So no, I was not happy with my experience at Bob Bell. Please feel free to reach out to me so that we can discuss further. Nicole B
Sharon A.
Vehicle Make : Kia
1 out of 5
2/13/2022
It took too long and I ended up paying for some part of the rental because some paperwork is not being handed off properly and there is poor communication between all parties involved including myself.
Calvin J.
Vehicle Make : Kia
3 out of 5
11/19/2021
I love the fact they vacuumed my car out, which should be an automatic practice

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