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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 175 reviews 77%
4 star 5 reviews 2%
3 star 8 reviews 4%
2 star 14 reviews 6%
1 star 26 reviews 11%
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(All Vehicle Makes)
CWO FAYE.
Vehicle Make : TOYOTA
5 out of 5
11/14/2019
Thanks for your care of the customers. It keeps us coming back. Faye ****
Jc M.
Vehicle Make : TOYOTA
5 out of 5
11/12/2019
I am completely satisfied with Germain. I am however not satisfied or happy at all with Geico, my insurance company.
AMINA E.
Vehicle Make : TOYOTA
5 out of 5
11/8/2019
Thank you for the great and friendly job
MOLLI J.
Vehicle Make : TOYOTA
5 out of 5
10/31/2019
The customer service was incredible. I was in my first accident and they were all extremely helpful and answered all my questions.
JANET M.
Vehicle Make : TOYOTA
5 out of 5
10/30/2019
Nice job
JAMES B.
Vehicle Make : TOYOTA
5 out of 5
10/30/2019
Timely service, and the repair was excellent. I have State Farm insurance, and because Germain is preferred it was completely hassle free. Am actually very satisfied with the experience....
SANDRA L.
Vehicle Make : HONDA
5 out of 5
10/24/2019
Best service I have ever had with getting work done on my car. It was fast and very professionally done. Melinda and Meredith were great the most friendly and knowledgeable people I have worked with. When I got into my car it looked like I had just driven it out of a new car lot - detailed inside and out!! Loved how they worked with Hertz car rental. Made everything so convenient and speedy. Will definitely go back if I ever need them for anything!!
PHIILIP N.
Vehicle Make : TOYOTA
2 out of 5
10/24/2019
Workmanship to repair of the bumper was not up to expectations I am now working with the manager to rectify the situation
Larry B.
Vehicle Make : TOYOTA
5 out of 5
10/21/2019
They did an excellent job and it was done on time! What more could you ask for.
RICHARD J.
Vehicle Make : TOYOTA
5 out of 5
10/18/2019
My car was repaired quickly and beautifully. My contact at the repair center was very helpful.
SANDRA S.
Vehicle Make : SUBARU
5 out of 5
10/17/2019
Excellent experience! Staff was helpful and knowledgeable. Service time was as promised. Coordinated well with rental car company. Car looks great.
Chuck L.
Vehicle Make : TOYOTA
5 out of 5
10/12/2019
The whole group was very friendly and I would go back again if needed. This was the best experience from a body shop I have ever had. Thanks Guys
JANET E.
Vehicle Make : ACURA
5 out of 5
10/5/2019
Team members were courteous and responsive to my questions. They kept me informed on the status of my car. Great service
Dannee C.
Vehicle Make : TOYOTA
1 out of 5
10/3/2019
I don't understand why I am receiving this survey and I haven't received a status on my car since I called on mon 9/30 and was told I would be receiving a call when completed.
DAVID L.
Vehicle Make : TOYOTA
2 out of 5
9/17/2019
I was not updated since I dropped my car off until it was complete. Hard to plan with no anticipated completion date
Adam B.
Vehicle Make : TOYOTA
2 out of 5
9/11/2019
Was given wrong estimated completion date. Had to extend my rental car 2 more times. Was not completely your fault due to a supplement being filed but the 2nd extension on my rental car was because i was given a bad date.
Amanuel W.
Vehicle Make : TOYOTA
5 out of 5
9/4/2019
Great service
AMY W.
Vehicle Make : LEXUS
1 out of 5
9/4/2019
Multiple dates given on when repairs would be made. Picked up car and still not complete. This happened twice.
VALERIE B.
Vehicle Make : TOYOTA
5 out of 5
8/29/2019
Completely professional from start to finish. All employees very engaging.
LAVERNE F.
Vehicle Make : LEXUS
5 out of 5
8/28/2019
Very satisfied.

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