The tail pipe was bent and not repaired with the new bumper. I had to leave for work and couldn't get it fixed today. Chris said come back and they will repair it free of charge.
As I said before Germain Toyota does a gteat job. The staff are awesome & wonderful people. They give me a lifetime promise on the paint job to. Thanks Germain
Thank you so much for making the process easy. So happy with my car.
Exceeded my expectations, the work was of the highest quality.
Did a great job, car was ready the same day!! I will make sure I send family An friends ur way!!
the car looks great, they are currently looking at the braking system as the brakes felt different than they did before the accident, will keep you posted
The job was completed in a timely manner. The employees were great.
I didn't have interaction with anyone other than the person who checked me in and out. No one reviewed with me what was done to my car.
Chris is very helpful. First time getting my car worked on and he made it easy for me.
The car was fixed beautifully in a reasonable amount of time and they cleaned it and vacuumed it out. I'm very satisfied.
Seemed to be a bother when I dropped off and picked up my car. When I dropped off my car they texted instead of calling for the rental. I ended up being late to work.
Meredith & Chris were extremely friendly, helpful and courteous! Thank you for getting me back in my car sooner than expected. Very much appreciated.
Good work..repair is seamlesd
Car came back to me clean, working like new, and I had peace of mind knowing that it was a Toyota repair shop that did the repair work.
My truck looks great and I was very pleased with how fast the work was done.
Communication through the process was excellent.
Very happy with repair but thought they would have washed the car
Thanks for such a great job
Very happy with services but the cleaning company didn't clean as well as I expected.
Great job, done promptly. Thanks .
Excellent customer friendly atmosphere
Toyota Collision was amazing. They were on my side to make sure that our car was back to how it was before we were in an accident. They handled everything as to avoid us getting in the middle with them and the adjuster. Much stress was alleviated due to their preparations, skills, and care for us as customers. One bad thing- I hope to never have to see them in their office again :).
Meredith is awesome. She made me feel like my car was in good hands, as did the other staff I spoke with during my time. I felt confident in the quality of work and am pleased.
The communication when the car would be ready and updates could be improved because there was additional damage detected that the agent missed and it pushed back the completion date and I had to keep calling to find out since they sent a vague email that did not give a definitive date and did not follow up, Plus when I did pick up my car I had to bring it back because during the cleaning/detailing process an air hose was used that blew things into the vent fan and was extremely noisy. The quality was fine but some small things could have been better.
Keep up the good work
Thank you for a job well done
Courteous staff, extremely helpful, focused on customer satisfaction. 40 year customer.
I appreciate the care you took in repairing my car. you told me initially that I would be glad I brought it there, and you were right! I also appreciate the communications regarding the progress on the repairs. I will recommend your department whenever the opportunity presents itself. Thanks!
Germain body shop did amazing job and my car looks new again ! Thank you
The family amotspehere you provide is second to none. You take care of the customers as if you want us to keep returning and that really means something to me. I live by Toyota Direct but with the way you treat me and my car I will probably never know how they are. I will keep driving past them heading to the eastside. Thank you for your service
My car was in excellent shape when I picked it up . It was nasty outside but my car was spotless . Thank you for your excellent work
Went above and beyond to locate rental. Car was nicely detailed at pickup. Body work looks good. Thx!
This is Becky Martin, the actual car owner. The body work done on my Prius was excellent and was completed w/in the time frame given. I also really appreciate the great car wash. My compliments the staff.