Word of advice... Only repair Toyota's... Don't guarantee other vehicle brands, because y'all are horrible at that.
Also, get more staffing, so your current staff aren't so overworked and sloppy.
I regret coming here.
Our vehicle was fixed yet returned to us with tools still under the hood, some kind of adhesive covering most of our truck, the bumper which was being replaced is not mounted properly, our headlights which were not damaged now are filled with moisture and Germain had our vehicle for almost 3 weeks. We purchased our truck brand new about 6 weeks ago from Germain and this experience has made us regret ever doing business with The Germain family.
Great service and completed ahead of schedule which is greatly appreciated.
You took more than 8000 dollars from me, the radio was still broken, and the car wasn’t even cleaned properly. I’m not happy with the service ????
But didn’t make it in their promise. They ask extra days to many times
Everything seems to be back to normal
Thank you for doing such a great job!
The best staff, service and results in the business.
I checked the job closely and was impressed with the results. The car was finished on time when it was promised. I am a happy camper.
Very good experience. Personnel were courteous & knowledgeable. Repair work was excellent. Thank you for your great service.
Great staff!! made it easy for me to not worry about it. thanks guys!
When I arrived to pick up my car, the “Hybrid” plate was missing from the driver side. I returned and asked for it to be installed, and they took my car back and installed it right away. When they brought my car back to me, the plate was crooked, so I walked in again. They took my car back again to fix the crooked plate, and finally the “Hybrid” plate was in the right place. All of the staff working was apologetic and swift with the fix, and it was a minor inconvenience to me. But in the days since picking up my car, I’ve noticed the hinge on the driver’s door makes a clicking sound whenever I open or close the door. This did not happen before I brought my car in for repair. It seems like the hinge wasn’t attached or installed properly. I understand that things happen but I’m disappointed in the lack of attention to detail overall. I’ll be calling in to hopefully have the clicking sound fixed under the repair warranty.
Germain did an outstanding job. My car looks just like it did when I bought it. They were professional, efficient, and the customer service was awesome. They kept me informed through every step of the process and finished my repair before their estimate. I would definitely use them again and I would definitely recommend them on the future.
My vehicle looks exactly the way it did prior to the accident. Extremely happy with the work.
You folks do a great job of customer service and the actual repair work is top notch as well
When I picked up my car No one spoke with me about what was done, how my car was repaired or anything
The repairs were excellent and delivered ahead of schedule. The detailing on the car was nice. Thanks for the great work. I trust Germain Toyota for all my other work on my Toyota. I’m glad I came there for this!