Body Shop

Real Reviews From Verified Customers

Julie S.
Vehicle Make : Toyota
2 out of 5
4/3/2023
My car actually looks wonderful. My only complaint is that nobody took the time to pay attention to the fact that my work was covered by insurance, and I had already been paid by the insurance company of the person who collided into me, and therefore there was no concern about Germain getting paid for the work. When it was complete, I would simply pay them and if it was more expensive, they would collect that from the insurance agency. In the end, the total came in slightly less. I think my car sat there two more weeks than it needed to because They didn’t look through the details enough to realize that everything was covered .
Eric C.
Vehicle Make : Toyota
5 out of 5
1/12/2023
The turnaround time was very quick and the quality of the job was above par. I will certainly recommend Germain Toyota Collision Center to anyone who needs damage repairs.
Brittany S.
Vehicle Make : Nissan
2 out of 5
10/20/2022
This company took to long to work on my vehicle. Always an excuse, people sick, covid, short staffed, vacation.... I understand, but kept my car knowing they would not be able to work on it, which made me loose 2 weeks of car rental thorough my insurance company. Then never followed up when I could bring my car in again. Had to reach out myself. Took so long to repair, my car gave up and died while waiting... had a transmission failure and now can not be fixed at all. Will never ever refer this company for body work.
Elizabeth E.
Vehicle Make : Kia
5 out of 5
8/17/2022
I was very satisfied with the excellent Customer service I recieived from Cory, Gabby and all the staff at Germain Toyota collision Repair dept.
Carolyn R.
Vehicle Make : Toyota
4 out of 5
6/10/2022
German handled my insurance claim better than Allstate did. Thank you for making things easier!
Philip P.
Vehicle Make : Mercedes-Benz
1 out of 5
6/5/2022
Took 35 days, apparently the wrong bracket was either ordered or shipped, that caused a delay.
Janet S.
Vehicle Make : Chevrolet
5 out of 5
5/14/2022
Thank you to Cory for his updates and excellent customer service.
Laconia C.
Vehicle Make : Toyota
2 out of 5
5/11/2022
It took over a month to get my car repaired properly. While the staff were friendly and courteous, I was out of over $2,000 renting a vehicle!
Melissa T.
Vehicle Make : Chevrolet
5 out of 5
4/20/2022
Everything was great.
Victoria H.
Vehicle Make : Toyota
5 out of 5
3/20/2022
They did a great job on fixing my car
Robert B.
Vehicle Make : Toyota
5 out of 5
2/27/2022
Gabby and Corey were extremely helpful
Rod S.
Vehicle Make : Buick
5 out of 5
12/17/2021
Excellent work and completed quicker than expected. Excellent experience and job well done ????
Marian M.
Vehicle Make : Honda
1 out of 5
12/9/2021
Was told 3 days. Took a week. Communication was lacking. Doubt I will take any other car here.
Adam K.
Vehicle Make : Subaru
4 out of 5
11/14/2021
My car was not only fixed but returned cleaner than when I dropped it off. Thanks for the care to my car!
Dave C.
Vehicle Make : Toyota
1 out of 5
10/29/2021
Had to send vehicle back 3 times for front bumper alignment and proper gap adjustment. Bumper still is not as it was prior to incident. Also, the repaired part above the chrome bumper has extreme "fish eye" in the paint and clear coat after repair was made and now looks worse then when the vehicle was brought in for repairs.
Nancy M.
Vehicle Make : Toyota
3 out of 5
10/17/2021
The side mirror was replaced quickly to my satisfaction
Jessica J.
Vehicle Make : Toyota
3 out of 5
10/16/2021
I already filled out a survey
Roger P.
Vehicle Make : Toyota
5 out of 5
10/16/2021
Looks great
Tracey H.
Vehicle Make : Ford
5 out of 5
10/7/2021
Kenny and Gabby were great to work with!
Stephanie L.
Vehicle Make : Toyota
5 out of 5
10/4/2021
Gabriella and Kenny were excellent!

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