Communication, communication, communication!
It was an excellent job and I really appreciate it and love it thanks and remain bless.
I was treated kindly and was updated on everything great customer service and it was done in a timely manner and my car looks great i am very pleased with the work that was done
This entire experience was way better and easier than I would have expected! The communication was stellar, the repairs were completed ahead of schedule, and the car looks like brand new! I could not be happier with the Germain Toyota Collision team. Thank you!!!!
I will keep bringing my X box back in the future when necessary
I would definitely recommend your shop to anyone,the service was fantastic.
The people at Germain are very easy to work with and efficient.
****. In the bay, I was ignored 2 out 3 times when I came in with my car. A mechanic was usually flirting with the receptionist and no one said hello to me for 2 or 3 minutes. The last day when I came to pick up my car, a different mechanic was talking with her. He was very polite and greeted me as soon as I walked.
2. I received an email the day I dropped off my car, stating I would receive status updates. I received none. I heard nothing about my car until I called on the 4th day and asked for a status.
3. The physical work on the car is excellent.
Beautiful job. Can't see any marks.
Bumper looks brand new! Also, thank you for washing my car & vacuuming my floorboards - that was very kind of you!
Melinda communicated with us at each stage of the repair process. We could not have been happier with the service we received.
Not satisfied with result.
Thanks for your care of the customers. It keeps us coming back.
I am completely satisfied with Germain. I am however not satisfied or happy at all with Geico, my insurance company.
Thank you for the great and friendly job
The customer service was incredible. I was in my first accident and they were all extremely helpful and answered all my questions.
Timely service, and the repair was excellent. I have State Farm insurance, and because Germain is preferred it was completely hassle free. Am actually very satisfied with the experience....
Best service I have ever had with getting work done on my car. It was fast and very professionally done. Melinda and Meredith were great the most friendly and knowledgeable people I have worked with. When I got into my car it looked like I had just driven it out of a new car lot - detailed inside and out!! Loved how they worked with Hertz car rental. Made everything so convenient and speedy. Will definitely go back if I ever need them for anything!!
Workmanship to repair of the bumper was not up to expectations I am now working with the manager to rectify the situation