When I took my car in it was running perfectly fine. Then when I went to pick it up on the 15th at my scheduled pick up time at 3:00 PM my car wasn't ready. Not to mention, they made me wait an extra hour just to tell me that my car was not going to be ready today because the car wasn't reversing due to the low levels of transmission fluid. So that same night one of the employees called me saying that the cars transmission fluid was actually fine and it was the motor oil that was low. That made me kind of question the situation. Then, I tried telling the employee that it was ironic that the car was fully functional and has always been serviced and had no signs of transmission issueS until after leaving it at the riverside location. After explaining myself the guy told me that the car was 15 years old and it just seemed like he was very defensive. To me it just seems very sketchy that at first it wasn't ready because of "low transmission fluid", but follow up with me that same night and say that never mind it was the motor oil that was low. Seems like they thought it was something simple as transmission fluid and they got frustrated with the situation and just gave up and called me to figure it out on my own.
Thank you for being good people.
Well pleased with the customer service provided.
staff is super nice! so happy i came here!
Vehicle Make : Mitsubishi
They damaged the car more
I appreciated the updates
And the detailed car at the end
Great customer service and my vehicle was returned to me cleaner than when I brought it in. I would recommend 1st certified Collision!
Hugo is the only one I trust there he is great
Really satisfied with the work.
Great with the text updates and the calls letting me know the updates with the car.
Thanks for cleaning the inside of my car I know it was dirty. You guys are the real mvps.
Keep up the good work thanks again
It's about my third repair from you guys and you always do a great job thank you
It was great! Any questions I had they answered eight away and were always polite!
Excellent customer service!
I min after a picked m6 car up a ran out of gas. The check engine light is on and other things going on with my car that were not when I dropped my car off.
Amazing service! Looking forward to doing business with you in all future body repairs! Beyond impressed with your work and service!
Service and customer service was great, car rental on site and Insurance appraiser was really good. Communication via phone and text was great and kept me updated at all times.
Just reciecved my truck so I can't comment on the quality yet. But the customer service I received from your staff was outstanding. From the minute I stepped in the door to when I picked up my vehicle was spot on. Great job to your team!
Thank you for all your personal they're friendly professional and amazing they finished my car before the due date I would recommend this shop to anyone thank you
Very friendly staff, great communication, done earlier than expected and did a fantastic job. I couldn't be happier!
Was contacted twice (on two different days) telling me the repair job was complete, only to find they were still waiting on parts both times. Receptionist was incredulous when I insisted on examining the work before signing for the car.
The repair shop has squandered their credibility.
Your team was very kind and courtious. You guys got us in quickly and we didn't have to wait two weeks for an estimate or repairs. Thank you all so much!
The bumper look brand new like nothing never happen, I am too satisfied. Thank you so very much
My experience with 1st Certified Collision Center has always been great! I wouldn't take my car any where else. Thank you for being so friendly and efficient.
The secretary's and Hugo where very professional
You guys were exceptional! Thank you for getting our vehicle back to us so quickly.????????????????
I appreciated all the people who helped me. Everyone had a smile and were supportive. They kept me updated on the progress of the car. The car was completed the day they said it would be done and the car looks beautiful. I would use them again and would recommend 1st Certified to friends.
I would like to thank you all for doing such a wonderful job on my jeep. You can't even tell were the damage was. I especially want to recognize Mr Brent Stanton for being so helpful and informative throughout this process. I will definitely recommend your business to anyone who is in need of your services.
Great communication and turn around time
Disappointed with service and with work not being done when said.
Car looks great! Thanks for such fast and friendly service!!
The staff was very polite explained everything up front. Looking at the work done, I'm very satisfied.
Our truck was completed on time as promised and the staff are friendly and helpful.
Thank you, you guys were awesome! Great customer service
They went above my expectation.
I love receiving the updates on my car. I was able to turn in my rental at pick up.
Car looks brand new. Thanks again for the excellent service
Very satisfy with the repair.
Brent & the staff provided excellent customer service. Kept me updated every stage of the repair. Service was fast with quality work.
Happy I chose them. Highly recommended.
Great work done by your team thank you. Great service. Rochelle I believe was her name? She was very kind and I could tell had a great work ethic at the front desk. Thanks again
Your staff and business were an exceptional experience for me! Was very pleased at the organization, timely updates as well as overall repair time; not to mention the awesome work that was completed! I would recommend anyone to your shop and will return for future repairs when and if needed! Great job to all and my car looks great!
The work on my car was good but I was missing some money I had left in the ash tray of my car.
Corina at the front desk was very helpful and professional. The work Hugo did was excellent... it looks awesome and I am very happy with how it came out. Thank you for the updates and your service overall was excellent.
Repair was great, pickup was awful and no one even acknowledged that it sucked or seemed the slight bit interested in making it better. My pickup was scheduled for 8am and I wasn't able to leave till after 9am with zero explanation and no more than 4 total minutes of human interaction. That was awful.
Good experience. Everyone very professional.
All the staff was extremely friendly. Everyone was very knowledgeable and I was kept informed of the status of my repair. I would definitely recommend and trust them with my vehicle any day. They will not disappoint you.
I was very pleased with all my interactions with your staff. The reseptionist was cheerful and helpful. The technician answered my questions and was very helpfull.
Great job, and didn't have to wait long
Great service. Thank you!
All of the girls in the front reception area are wonderful, they just need to speak a little slower and a little louder. People my age get nervous and worry we are missing something. Having them speak slower removes this fear. I know they do what they do everyday, but people don't need auto repair everyday. I really have no complaint, once I asked them to slow down and speak louder they did.
Great service. I would recommend them to all I know.
Though I was disappointed to have damage to my new car, your process and staff made the experience great. The convenience of having the rental car on site was also great.
I was blown away by the quality of the customer service. Not to mention my car is beautiful. Thank you so much for a great job
There was nothing wrong with my dashboard or car computer screen, but you guys "washed" it, leaving horrible spots. I wiped it with a microfiber cloth, the only way anyone should clean the screen or dashboard, and I noticed that someone had also SCRATCHED both my dashboard and car computer screen. There are patches of wax all over my car, too. I'm afraid of what I might find underneath! I'm not very happy about this at all. You guys also threw away my cup. Why? I don't need you to take out what you think is trash.
Everyone at collision center was friendly to talk to and got my car back to the way it was
Was only disappointed that the insurance wasn't contacted about the extra day of rental need. Other than that, the office staff was great and honest and helpful.
Thank you for all your help and great customer service!
Very friendly people. Text message status updates are nice feature. Was told 4-5 days for repair, but when I brought car in, was told 7 days (incl Sat but not Sun) then told 8 days, repair actually completed in 6 days. More accurate timeframes would be useful for customer planning & arrangements.
My car was completed in the time frame promised. And sparkling clean and vacuumed to boot!
Well done and delivered on time
Vehicle Make : Volkswagen
Collision center was great at updating me about my car, made the rental process easy with an in office rental service, and fixed my car super fast as well as returned it squeaky clean!! They really went above and beyond. The staff in the front office was also super friendly. Thank you!
Great work and great service.
The text messaging that I received to update me on the status of my repair was wonderful. I was kept fully informed and never once had to call. Corina and the other girls were helpful and informative. When my car was done and I went to pick up my Fiat, Gil brought my car to me, explained all of the repairs and the lifetime warranty. He was wonderful. I would recommend Collision Center Of Riverside to everyone!!! Thank you!!!!!
I'm left very happy with the service. Thank you
I am amazed at the work that was done. Also the personnel was professional and very informative. Thank you!!
Brent dealt with my car and I was very satisfied with how quickly it was finished and they did a great job. Also the girl in the front office Rochelle was very helpful, polite, and always one step ahead l saving me lots of time! Definitely would come back here.
This is my 2nd time using Collision Ctr Rvsd and although I was pleased with my previous experience, I did recognize improvement in your customer service. The weekly calls and text messages were very valuable to me. It helped me to know the progress of the repair, as well as ask questions and not have to worry. The staff was very pleasant and knowledgeable. Great customer service! Ireally appreciated that I could return my rental vehicle at the Center when picking up my vehicle. This eliminated the inconvenience of planning how to return the rental and pick up my vehicle. I will be referring your business to those in need. Keep up the good work! Thank you.
Everybody did a great job! it's always a pleasure to have my repairs done at Collision Center, Riverside. You guys really get it. Thanks again.
My experience here was great. I am very happy with the work done to my Chevy cruze. Also the time it took to be completed wasn't as long as I initially thought . Thanks so much again and also to the men and women in the office .
The people at the counter have excellent customer service skills! Estimator was
Excellent and courteous!
I would certainly recommend your business in the future!
You did a beautiful job on such a large vehicle. I'm very impressed!
Everyone was very helpful and nice.
Very thorough well done job. Everyone friendly and helpful. Appreciate the updates and customer service.
Every staff member I interacted with was friendly and courteous. They listened to my stories, recognized me from previous visits, and made the process so smooth for the work on my fleet vehicle
Great job in repairing my car. I was extremely satisfied with the job you guys did. Thank you.
Truly A+ professional team. From the moment I entered I was helped, updated, and provided answers to all my questions. Loved the daily texted updates. Vehicle upon pick up was prompt and car was deliver beyond my expectations. I will totally recommend to all my friends and relations. Thank you, truly !
The best auto industry repair service I have EVER been to. From the friendly receptionists to the repair work done on my car... You are THE best!! The text messages relaying info about the completion of repairs throughout the process is awesome! I didn't expect to get my car back looking a million times better than when I dropped it off!! I appreciate the car detail & the friendly service. Thank you so much !!
Extremely happy with the repairs on my car, I would highly recommend your shop to family and friends. Thanks again to Gil and the staff for the first rate customer service!
Wonderful customer service. Everyone was very nice. I didn't have to wait long for anything! The repair looks amazing, I will reccomend you guys to friends who need car repairs in the future. Thank you.
There was a sent near the gas tank, and the gasket above the side pannel is damaged.
Your Team should be proud of the hard work and professionalism that we, the customer, appreciate and admire.
Second time bringing my car and got the BEST service both times.
I will be returning the car for a better paint job.
It's like the accident never happened. Customer service/communication was awesome. You all really took the stress out of my situation and were a true blessing to me.
Appreciated the current updates and the efficiency in completing a job well done!
Vehicle looks great, thank you for doing a great job
The entire staff was super friendly and helpful. They were considerate of my time and explain the process so I knew what to expect. Rochelle, Hugo, and Karina were a few of the amazing staff that attended my needs.
Everyone was very professional.
Every one was very nice I'm glad too have my car back even thought I only I only had it a day I decided to have the rest of prior work finiched up ther Lsss Sthat must prove jeans hPpy with the work that wS done therein going to get. Little break on cost since I trusted u to bringit right back thank you Sandi Barry. ****-****-xxxx
Car had issues with finish details. So still in your shop.
Continue to master your craft and continue to put out a quality product that you can be proud of. If you continue to do that all of your customers will be as happy as I am.
superb high quality work i would return anytime whether insurance or out of pocket
Love the people and the work done at collision center!
You need to treat your customers better.I did not appreciate it when I was ask to take a seat and I'll help you in a moment. The person helped with three other customers before me
Vehicle Make : Volkswagen
Excellent job on my car repair. Looks like the accident never even happened. Thanks for the timeliness as well!
The team is very welcoming and helpful. I had received daily text messages on the status of my car, as well.I would highly recommend this facility for auto repairs! Job well done!
Great work done on my truck definately a very trust worthy shop. Was more than outstanding on time I got my truck 2 days before contract date.
Hugo and the rest of team made the whole experience easy. This was 2ns time taking my vehicle to your facility. Hopefully I don't experience any more damage to my vehicle, but if I do I will head straight to your facility once again. Thanks to the Collison Center team.
Great job! Fast service. Beautiful girl at the front desk. Y'all know who I'm talking about ;) Thank you!
The best experience i would recommend this place
My experience there was pleasant from the time I dropped off my Ford C-Max until I picked it up. Everyone was so cheerful and helpful. I especially liked the pick up process - just dropped off the keys to the rental and signed one piece of paper and that was it. The vehicle was not only repaired, just like new, but was also clean inside. I hope I'm never in an accident again; but if I am, I'll definitely be back. I will also recommend your services to anyone I know that needs them.
The communication and speed of this company was impressive. I felt from
The beginning that my car would be taken care of right. They eased the stress of what you experience after a car accident and having to fix your vehicle. Great service and friendly staff
There were things not completed and repairs not completed in time as quoted
Jesse my customer service guy was very professional and attentive it was a great experience!
Keep up the good work. Everyone was friendly and courteous. I appreciated the fact that they never made me feel like I was bothering them when I would call to check on my vehicle. The work was also spot on. The repairs were beyond my expectations. I will recommend your place to anyone that asks...thank you
Great job! Very pleased with the whole experience.
Vehicle Make : Volkswagen
Everyone was so nice and made everything so easy! All the girls at the front desk and Paul were very helpful ! I would definetly recommend you guys!
Everyone at your business was awesome from your front office personnel to the people that repaired my car. Great customer service.. thank you. Will definitely refer people to your collision center. Thank you once again.
Everyone at your facility is very pleasant to work with!
Great job, staff was nice and They always called me to update me on the status. Hugo did a great job!
Excellent Customer Service! All my vehicle needs were met! Would highly recommend. Thank you Paul & Serena!
Super friendly people made me feel welcome
I felt like I knew them for years
Nice team. Professional staff
Like your phone notification system
Very helpful in settings up appointment to have the Teflon coating put on my truck and they also made my reservations to pick up a rental while my truck was being serviced
It was quick and easy also it was quick and easy picking up my truck
The whole team went out of their way in providing the best service Thank you
I am so very pleased with the repair and the very clean condition in which my car was returned to me. I would highly recommend Collision Center of Riverside to everyone that I would come in contact with that need their auto repaired. Well done Collision Center...Well done indeed!
Vehicle Make : Oldsmobile
I would recommend any of my friends 2 u! You were efficient, kept good contact, & did a great job on my car. Thank u
very good service, car looks great. always easy to deal with paul.
Vehicle Make : Volkswagen
You guys did a great job! Very friendly, super helpful and quick! :)
You guys did a great job, keep up the good work
The girls in the office were very friendly and professional....and my car looks great !
I already submitted my thoughts earlier in my response to your text.
I am very pleased with the treatment of your
Especially the updates.
Great service espectacular place loved it. I love how after fixing my car they washed it great job!
Have used the center since the Van's days. The work has always been first-rate,
and your customer relations are very good. Both the front-office people and the shop staff are always friendly and considerate. I appreciate the newer forms of communication like text message updates.
Thank you for the quick and quality of the work done!
I received vehicle and it pulls to the right. Have our techs test drive vehicle before approving the vehicle.
There was nothing wrong with my tail light witch was factory light and they replaced it with a aftermarket light just to get more money from the insurance company I will be talking to the insurance
satify eith the time and work you guys cause you guys grab my dogde frombthe horns lol and thats the way to do it on dodge ram thank u again lol
Excellent work and finished ahead of schedule.
The girls in the front office were very professional and Hugo who took care of my car was very customer service oriented, professional and polite. Great work!
Work is not done quite well I have to go back and ask for more fix ups
The customer service was awesome. Jorge really took care of my baby. Thanks collision center you will always have my business.
Very professional staff and a great job on the Chrysler . Thank you very much.
I was very pleased with the professionalism from everyone at the Riverside Collision Center. Brent was very helpful as he gave me an estimate and offered a suggestion. It appears the workers are very thorough as they do their job. Many thanks!
Took my kia to get fixed on a small dent and chip on the hood. Brent was really helpful and the work they did was amazing, it's like nothing was ever there
Fast service and great communication.
Thank you so much for repairing our vehicle. It came as an added bonus to see that our loose belongings were secured in a bag and that the Corolla had been cleaned and vacuumed. Thank you for all you guys have done. Keep up the good work.
Great customer service, great work done, and done quickly. Both times I went in, I was greated by the lovely lady behind the counter, and she always had a smile and was extremely helpful. Hai was also wonderful, and did great at explaining everything throughout the process.
This was ome of the worst experiences ive ever had with customer service. I was supposed to have my car back a week and a half ago. I kept getting excuses as to why my car wasnt ready and when they did say they had my car ready their was a scratch on my bumper it ended up getting fixed but of course i had to wait another 5 days to get my car back. Again worst experience.
Great service! Repairs were finished two days earlier than expected. All my questions were answered. Thanks.
I'm totally satisfied with the result. Your team did a good job! I also liked your updates by e-mails. Thanks you!
Fender bracket had not been bolted missing bolts an Chevy front emblem cracked still not replaced still looking for other mistakes
Vanessa and Hai made to process simple and quick. Thank you for keeping well informed during the process
I'm very happy the girls in the front we're very very polite and nice and they helped me with no problem
Everyone that I came in contact with were competent and pleasant. My car was delivered to me within the estimated time. Thank you for presenting a nice clean car to me!
Everyone was sweet and welcoming! Hai was great with my car service and took care of me very well. Thank you everyone!
Very fast, good and modern service. Everyone was extremely nice.
The text messages kept me informed of the status of my repair. The office staff were very courteous and provided excellent customer service. The repair technician also provided wonderful customer service. I didn't interact with those providing the service but was pleased with the quality of work. My truck was detailed and came back looking like new. All the details showed pride by the staff. Wonderful team work. Thank you.
I do not have enough words to express my gratitude towards their service...I was notified every step of the way on any updates on my car...I felt like I was an only customer! It was awesome! Thank-you to everyone at the collision center of Riverside especially Paul who was in personal contact with me thru the whole process! I appreciate all of you for all your hard work! Thank-you!
Everyone, from the ladies who handle the paperwork to Paul to managed my case to the gentleman who drove me home the first day were friendly and professional. My car looked great and I was satisfied with the outcome.
Good quality service. Friendly and courtesy people that I can rely on. Hai Ngo is very nice technician.
There was a female employee that was wearing a light blue dress with white lace up VAN'S. That was extremely RUDE! Other than that everyone there was very helpful and professional. I was there at 3:30 on 2/12/16 she was in the office room to the right of the entrance . If management can please give me a call I'm would appreciate it. Did not want to say anything while I was there I have more class and education to make someone else feel bad like she did. Thank you in advance for taking the time to read and respond to my complain.
I was very pleased with the repair. I would recommend your shop to my friends and family.
Great customer service, the entire staff smiled every time they passed a customer!
Hugo was always available for for every question I had for him.
It's scratched on the right side of the back passenger door. I have to take my car back.
I'm very satisfied and impressed with your work and your communication. The whole process of repairing my vehicle was very professional. I am very happy with my experience with the Collision Center of Riverside.
Very nice staff, friendly and good service. My car looked great when they were done! Thank you!!
I felt that the communication from Collision Ctr of Riverside was stellar. Everyone was very friendly and courteous. My car was repaired in a timely and professional manner.
I'm not dissatisfied but I'm bringing the car back for some fine tuning that should have been caught in ur final inspection. Overall I believe ur company did a good job but it's the little things that make the difference.
i almost hate to mention this, because at no time was i unaware that i was fully responsible for removing all personal items from my vehicle prior to its repair...which was extensive and as far as i can tell from having my vehicle back only for a few hours, was also done very well.
im just really vexed over the fact that at the time after my accident and the vehicle was towed away, there was a disassembled treadmill in the bed of the truck.
and while i was certain i'd removed everything in terms of personal effects from inside the truck, only after it was towed did i recall having forgotten to remove the two seat covers (they were black with little white gun-shaped decal patterns).
i ALSO specifically recall thinking, eh, probably no big deal, i mean, they're seat covers...why wouldnt they come back with the truck?
i was also thinking--and glad at the thought--that the treadmill being in the back of the truck meant that it would probably get scrapped...i think i even mentioned that to the tow-guy "ok to toss"....which to me, was perfect because i'd had no idea of where/how to dispose of it. so i just figured/assumed it'd have to come out at some point during the repairs.
so....needless to say i was ecstatic to get my truck back today, but i kind of couldnt believe my eyes when i saw the seat covers were gone...and the treadmill was still there. i mean, whatever about the treadmill, thats my problem, bottom line. but it is REALLY bothering me that my seat covers are missing.
again, i FULLY understand that it was my responsibility for removing everything from my truck, but i just cant rationalize it in my mind that there was any reason for those seat covers to be taken off...other than someone saw an opportunity for theft and took advantage.
because as far as i could understand from the work order, there was no structural damage or repair done to the seats that would necessitate removal of the seat covers.
so, yeah im very happy with the actual repair and meat/potatoes part of the job...i definitely dont want to give your place a bad review because youve all been great. i just think it **** when you happen to forget ONE thing, and then its gone, and then that one thing taints your overall perception of a place.
because thebottom line is now this: the first thing im going to think wont be "they did a great job on my truck" (which you/they did)....its going to be/already is "they freaking ganked my seat covers". and, you know...that just ****.
and i want to make sure i emphasize that this is entirely aboutthe general principle of the matter. i mean, i can go out right now and buy new seat covers, its not like they were made out of sting-ray leather or cost thousands of dollars. they were like, 10 per, i think from auto zone or whatever. not the point.
it's not the physical loss im stressing here.
its me basically thinking, ok this one little thing would most likely keep me from recommending this place to someone else. why?
because excellent service and repairs, but god forbid you forget one thing in your vehicle, better kiss it goodbye because your ****'s gonna get stolen. and yeah disclaimer disclaimer but come on. this is like first grade right-and-wrong life-lesson stuff: you just dont steal people's ****. stealing is wrong. etc.
so, as a consumer...im kind of in a pickle over this.
Incredible attention and care
HAI WAS GREAT. KEPT IN TOUCH A DRESS RESPONDED TO EMAIL RIGHT AWAY. EXPECTATIONS WERE MET AS WELL AS THE TIMEFRAMES.
The collision repair was great, however the communication on when to pick it up was very bad. 24 hours late and I had to call multiple times and each time was given a different answer as to when it would actually be done.
Everyone made me feel listened to and looked after. I was pleased they got it done sooner than expected, too.
Hai was great. He made sure my car was ready for me on my schedule date. He answer all my questions and concerns made me feel better about leaving my car there to get fix. I will definitely recommend him to my friends, coworkers n family. Thank you Hai for making my experience a great one.
Excellent service and repair. Better than expected. Completed earlier than expected. Would definitely recommend this shop. Thank you!
The dealer seemed to delay the repair process. As a customer I have a good relationship with the dealer and may have been able to help speed this process.
The whole staff was very friendly and i really appreciated the time Hai took to explain what was going on with my car and its repairs.
You guys are the best. I'm 110% satisfied with your customer service and the great quality work. Hai is the best
They did an amazing job. They did it good and finished in a good time. I have no complaints. This is some of the best service I've ever had.
Thank you for the great care and also getting my car finished early
They kept me well informed, repaired it quickly and in time. It was very convenient to be able to rent and return the rental car on site.
Best experience ever clean and quick thanx for everything this is a body shop i recommend they got down great job guys
Excellent job and awesome staff!!!!
Hai was excellent. He kept us well informed. We appreciated how quick the repairs were made. I'll always come back and will recommend your establishment to our friends and family. Thank you for making a difficult experience a little easier. Happy Holidays ????????
The staff was friendly and attentive my car looked like new and was clean inside and out they did an amazing job
Great staff and employyees
Your Team was courteous and professional. Thank you for a great customer experience.
Vehicle Make : Volkswagen
I have never been in an accident before so I didn't know what to expect or do. My car is my work horse and also my kids treat the car like it's a part of our family. The Collision Center of Riverside went above and beyond any of my expectations. A deepest thank to the staff and keep up the good work!
Such amazing customer service. You guys were awesome! Thank you!
Very good quality job and polite staff.
Will certainly refer others and do business again when need.
Customer service is very friendly and they get the job done right away.