To be frank, I have had Caliber In Riverside do paint work for a Porsche and the work was superb. With that in mind. I was in a hurry to get home for a family function and didn't look the car over until I got home.
There are two things I need to bring up - One. There is a chip about an inch long at the edge of the door that was repaired looks like someone swung the door into a building. I know I didn't do it because I drove straight home and spotted it immediately after I pulled into my driveway. Two: the other item is a large gap on the leading edge of the rear tail light where it meets the rear fender that you guys replaced and re-sprayed. That tail light was replaced previously but now there' a bulge in the middle of the tail light that I don't recall and it's really noticeable.
I wanted to let you guys no this now because It's the weekend and I won't be able to get the truck back to you until you the middle of next week. I'm sure it can be fixed but I am unhappy about the inconvenience of having to bring it back to have it re-worked.
Regards, Jim Florance
Took longer than expected.
From the moment I walked into the Caliber office I was warmly greeted and employees quickly took care of all paper-work, arranged for me to be picked up by Enterprise for a rental car and kept me informed almost daily on the progress of the repair to my automobile. This type service is rarely found in today's businesses. The quality of work to my automobile was completely satisfactory!
Fantastic service !! Thank you !!!!!
They knew it was important for me to get my car back before the weekend and Dave made it happen. Always impressed with Caliber service and repair. First rate all the way????
Jay was amazing.
He was courteous, competent, kept me well informed with both email and phone calls.
I could not have asked for a better experience and the work quality backed up his excellent service.
My vehicle was actually 'totalled' so I'm not sure you guys are looking for feedback on that. Probably better if you don't send out a message on satisfaction of repairing a vehicle when totalled. I do have to say that ALL employees were extremely helpful throughout. Kevin, Charlene and Margaret that I dealt with. THANK YOU!!!
it all went well thanks everyone
Vehicle Make : Land Rover
Dave was great to work with. Very organized and efficient
Friendly staff. Appreciated the email updates. Would highly recommend Caliper
Great staff everyone was super.david took excellent care of everything . Thank you again ????????????
Job was done before the estimated time. So to me that is great service
Friendly, knowledgeable, answered all my questions. Would use them again.
You did an Excellent Repair Job on my 2007' Honda and if ever I need Repair work done
again I will bring it to your Facility.
I Rate your Work, Service and Personnel #10 being excellent overall! Darlene B
You've made my car look like new again!
James was a great service advisor! He was clear on his communications, very friendly, and worked to make the experience as pleasant as it can be given the circumstances of a damaged vehicle. I appreciated him driving my car home for me too!
James Miranda is the best customer service agent I have ever encountered . He made an unpleasant process simple and convenient. Because of him I will highly recommend this location of Caliber! Thank you!!!
James was absolutely fantastic. I expected a busy body shop just trying to get the job done, but he and the rest of the team really went above and beyond what I could have hoped for. Thanks so much!
You guys did a great job and exceeded my expectation. You used OEM parts and your paint shop did a nice job of blending the new with the old. Too bad you guys don't do restorations, I would use you for my other projects.
Dave was great! In addition, the whole team at Caliber in Costa Mesa responded quickly and answered my questioned in detail each time I called. Easy to work with very professional in communication and in the repair work. THANK YOU! My car looks brand new!
Vehicle Make : Volkswagen
From the arrival to pick up - this was an awesome experience. Clearly explained, regular and transparent communication - wonderful. Being in the insurance business for nearly 15 years, and having this be my first claims experience, I now know what my clients go through. I can now tell them from a firsthand experience, that it's a smooth process.
It was all good. Five stars!
We have been very pleased with your service every time we have used you! Great paint job and body repairs - and the customer service is Excellent! Every person we dealt with was very professional and helpful.
My experience there was very good David Triplett walk me through the whole process so what was going to happen with my car and he made it very easy for me to except the fact that my car was in a stay there and that everything was in a be OK and that I was gonna be informed on a daily basis The status of my car which I was and I was very satisfied with the full process so I think him for making this whole process very smooth and I would absolutely bring any cars if I need to work on to your facility and refer my family and friends if they are in need of work on their cars thank you so much
James was great, kept me updated on the repairs and my car looks perfect!
James was very responsive, communicative and courteous. I was very impressed with the level of service I received.
Customer service was great starting with James Miranda. Workmanship good. Will be back to do business again
Awesome job! Car looks brand new! Friendly staff and quick service.
The service was EXCELLENT!! I am completely satisfied!
Courteous professional and quality work thank you.
Excellent repair .. Thanks a lot
Great experience. Only downside was I wish I received an email or call a few days before my car was ready with an update on the estimated finish date.
I was very pleased with the customer service and the great follow up.
Everyone at Caliper were great! Dave was especially fantastic.. He was very informative, helpful, and very friendly. He made sure I was completely up to date on my repair. For these reasons, I would definitely recommend them.
Excellent work! Thank you.
Dave and Margaret were very professional and guided me through the process very well. Nice job!
Great service, easy process. Fast. The repair looks great. Texting communication works great.
I love that I was constantly updated on my car. The workers are so nice and helpful! It was definitely an enjoyable experience.
Dave was excellent. Good work.
Thanks to Dave for being forthright and getting the job done in a timely manner.
Excellent job. Dave was great
Job was well done & quickly.
Very professional and reasonable cost.
Outstanding job, great communication, good timing very happy
Great experience! You really have control of how to run a business.
Everyone was fantastic from the first contact throughout the process. Helpful, they kept us completely updated and were really helpful. Would absolutely recommend this company - made a situation that could have been an incredible inconvenience very seamless. Thank you!!
Great service! Quick turn around and car runs and looks great! Thank you!
Everyone at this facility was very helpful.. In making sure the customer left happy and satisfied. . I will always bring my business to this Caliber Collision..Great job everyone. .....Thank you...
You were organized, no hassle, and early to finish. The paint job looks good.
For me the quality of the repair was most important. The time to accomplish the task was a little longer than expected, but the quality of the workmanship was outstanding,and the service representative were a pleasure to work with.
I am happy with the great job you did on my catillac.you always go the extra mile. Thank you rick.
Thanks for quick turnaround on repair.
excellent customer relations. Kept me informed all through the repairs, friendly and the car look fantastic.
Caliber has been the most positive experience I have had to deal with. Ricardo the Adviser was very attentive and positive the whole time. The fact that they would send daily messages informing the progress on the car was awesome in the way that I didnt have to call to see how everything was going. Work was all done with out cutting corners. Very satisfied client.
Excellent customer service by Rick.
Timely and quality repairs.
David washonest about the time frame and gave me realistic expectations. I'm happy to have my car back and the repair looks great.
Have been there before; excellent!
Excellent work and customer care.
One of your employees stole loose change from ashtray,7.00 of quarters and three 5 hour energy drinks.
Rifled through the glove box.
Overall, the entire process was well done. The staff was friendly, courteous and seemed to actually be concerned about us having a positive experience. The work quality was great and the car looked better coming out than it did prior to the accident. Thank you Dave.
Courteous and professional
Great job! Thank you to Ricardo for answering all my questions and making it easy ;)
I had with good experience with Caliber Collision.
The staff was fantastic! When I got my car back it
looked fantastic. I would highly recommend Caliber
Collision to any and all my friends.
Thank you Caliber Collision for making my car beautiful again.
Completely satisfied. Thanks!
You guys do a good job that is why I keep coming back.
Dave triplett was very helpful and nice
They did a great job. The customer service was much better than I ever expected. I would highly recommend them to anyone.
David T. at the Costa Mesa office made the difference for me. He was incredibly informative and went out of his was to ensure my truck was finished quickly. Great guy. He even waited after hours on Friday so I could pick up my vehicle.
Couldn't be more pleased.
The repairs look great. Feedback in progress was excellent. Nice job!
Thanks for a good repair and reducing the cost.
Awesome experience! Super fast and easy.
James did a great job communicating the entire process! Thanks
Thank you, for taking care of my car much appreciated
I really appreciated all the text message updates. James was professional and did a great job managing the repairs.
I liked getting the text updates
Everyone was extremely professional, helpful and friendly. The work that was done was done extremely well.
Things were stolen from my car and no apologies nor an offer to investigate were given. The incident was just shrugged off. I won't be using you again if the need ever arises.
Thorough job. Beautifully done repair. Looks like new. Good to have the rhythm back in my life. Thank you caliber collision!
The best possible experience I could have asked for given the emotional nature of the accident etc. James and your team are a well oiled, educated and informative machine. You should be very very proud of your team and not only the fabulous work (repairs) that they perform but their excellence with customer facing interaction.
-Jamie Rossell and Alison M
Thanks for everything! The car looks great! I appreciate that I was contacted periodically about how my car was doing.
Always there with a professional approach to a difficult time.
Everyone was very nice and helpful. James was my service advisor and he was great!
Thanks for the quick and very customer oriented repair!
A number one repair facility. Professional in all respects. Promised and delivered on time. My respects and thanks.
It took longer than expected but caliber kept in contact with me the entire time
Right front fender was not repaired as promised. Numerous dings were also not repaired as promused. We paid 900 for a rental car with at least five days extra because the car was not repaired in the time frame as promised. Very disappointed.
Right front bumper was not repaired as promised. Also numerous dings that were supposed to be repaired by thet dentless repair person were not fixed.
Thank you for taking care of my vehicle, James. Solid experience end to end!!
The icing on the cake was when I let Todd know I was going to be away the week my car was due to be finished - he offered to deliver my car to my house while I was away and did it !!
Blown away with the service offered.
Vehicle Make : Mitsubishi
Looks great and better than ever inside and out! Thank you!
Car still pulls to the left. Worse now than when i brought it in.
Great customer service ! Thank you :)
Awesome job!!! Service was excellent provided by Nick. I appreciated the updates on my car. We love Caliber!!
Excelent work! Extremely impressed with the shops constant communication with me
When I called back about my radio not working which was working when I dropped it off I was told to take back to the dealership. Also my window makes a noise when I roll it up. Did not mention it because of the first answer.