Everyone I talked to and worked with were complete professionals. Thank you all for a great experience with Carstar Black Hills.
Black Hills Carstar personnel always do a great job for me.
Job as always very well done. We appreciate the fact that you kept in touch with us about delays etc. Well done!
First, when my pick up was run into I was very upset. However on my first visit with Julie I begin to realize it wasn't as bad as I thought.Julie was very understanding as we worked our way through the process. I want to thank Julie for helping me through the fixing process. My thanks go out to Julie for the professional way as we worked through the process. Thank you Julie. Ron D
Julie and Bo were outstanding!! Very personable, very professional and we are very impressed with the entire staff!!
Great staff and great service!
Julie is excellent very pleasant n professional explains in details kept me informed daily which was very nice would highly recommend Black Hills Auto Body n Repair to anyone I meet. Thank you for taking good care of me and my old Car!
I was receiving update texts almost daily -not every day as requested but that's okay, it was close enough. The texts kept saying my car was on track to be finished May 22nd, at 4:54pm. The text even on morning of May 22nd said this.
I didn't luckily, plan to pick it up at that time because it turns out it wasn't ready.
I HAD made plans to pick it up the next day on May 23rd and was on my way to pick it up around 10am, when I wondered why I hadn't received a call or a text telling me the car was finished the day before. SoI called in, got to talk with Matt (who is great and I appreciate him), but he THEN told me it was going to be not ready till end of that day I called.
So basically the texting system failed or stopped
and didn't let me know my car was being delayed.
And it's a long way to pick up the car,
SoI think I shouldn't trust your texting system now
And wish we'd been informed of the delay.
The very BEST. You can not detect where my car was damaged. The people at this place of business are so nice and very efficient.
Excellent customer service-efficient and friendly.
Better than you better than I would have expected thank you so very much
Excellent customer service! High quality results! I'm very satisfied with the experience.
prompt, courteous,professional staff and repairs that were exactly what we asked for--A+ service at Black Hills
I love the work that was done on my car! I didn't except to have it cleaned too. I was so happy when I picked her up! :)
Sooooo. Much better than ABC that I used a few years ago!! Had heard good things about black hills and was really happy when you ins said I could come to you. Julie is the greatest very very attentive. Thank you everyone
Julie is phenomenal and went above and beyond!
I am always beyond pleased with any service done by your company- I recommend you to everyone I know for your fantastic service, honesty and great work. Love you guys!
The job was done in a timely manner. The guys in the shop did a great job