The overall communication lacked between your team and me. I had called after a week and was told that you were waiting to hear from Geico about approving extra repairs that were required due to additional damage being found. A call should have been placed to me to advise. I also blame Geico. Then after more time we were told the vehicle was totalled by Geico without hearing from you. I recommend better communication with customers. We had other repairs done at your facility with no issues.
Very professional and courteous staff.
Interior came back dirty. Held car longer than needed for insurance check. Not happy!
Professional, quick and convenient.
Great job They did on my F150 Will recommend Rocco to other people to get their work done there
Vehicle Make : Mercedes-Benz
Jen and Jerry were great. Very professional and customer service oriented.
Great job finished early color match was on point , thanks again !
Professional team, kept us updated, great work on the repair.
I completed a survey last week and gave you exceptional grades because you were able to complete my repairs ahead of schedule and your staff was very personable and professional. I was highly satisfied in all aspects! Thanks.
The work is very good the car was clean when I got it back the girl at the counter was very helpful and you guys did a couple extra things that you didn’t have to do thank you
Car looks great- thank you!
The car looks great. Everyone treated me great and answered all questions I had about my repair and how I go about getting my car re-ceramic coated
Roccos did an EXCELLENT job on my vehicle. But more importantly the customer service was impeccable. So professional, so friendly, so courteous, so nice..Just above and beyond any custoner service department I have ever encountered. They were honest, trustworthy and FAST. Kept me up to date every step of the way with my vehicle. Awesome. I would recommend them again and again and again. Thanks Rocco. Stephanie
I am very pleased with the results of the work done on my car . It looks great !! Thank you for a well done job .
Great job!!! Car looks like new. I was kept notified of the status of my vehicles repair all along the way. It was great. Thank you.
We need to return the car for at least one day for adjustments