Very nice, friendly and accommodating folks, front to back. Repair looked good
This is the second time I've used caliber for repairs. I've been extremely impressed with the level of service I've received, even going so far as to touch up scratches that were unrelated to the original repair. I will continue to use caliber for all the repairs I need.
I need to express my gratitude toward the professionalism, customer service, communication and service level that everyone provided from the beginning through the end of my project. Inwill continue doing business moving
The team at Caliber was simply exceptional in their service. I would highly recommend this location.
Very good experience. Courteous personnel.
Brian and Matt did a fantastic job. Will always pass along this service to friends.
The job was well done in a timely fashion. I would recommend Calliber to my friends and sssociates.
Very good communications from Caliber. All personnel were courteous and patient.
They really went the extra mile this time. They were great.
You all did a great job repairing my vehicle however the completion date was delayed by a couple of days and it took a month or so to drop it off from the time I scheduled the service. My suggestion would be try to expedite everything but I'm thankful that my car was restored so wonderfully!
I really appreciated being kept informed about the progress of the work. I also feel that your staff is very interested in making sure I'm happy. Thank you!
Morgan and Brian did an awesome job communicating and the final product was perfect
Many thanks to the entire Caliber Collision team led by Ron that helped repair my vehicle. It looks like I never was in an accident which is exactly the type of thing you hope for after a traumatic car collision. It rides well and it just feels good to be back behind the wheel of my car. Thanks again!
Vehicle Make : Volkswagen
Had a great experience! Was kept up to date every step of the way. Work was completed quicker than anticipated and my car looks amazing!!!
Ron was awesome, always happy and committed to quality. Couldn't have asked for a better experience. Thanks Ron! (He deserves a raise.)
Excellent service and ready ahead of time
Ron was amazing, great customer service and professionalism.
This is my first experience with Caliber Collision I have always had Nissans and always had any maintenance/repairs with Nissan directly. However, I decided to try Caliber, knowing they were partnered with My Insurance, Farmers. I was very impressed from the very beginning, receiving a same day email notification from Caliber confirming my drop off of my vehicle. Frank Gonzalez was my Service Advisor and from our first meeting, Frank has provided excellent customer service, professionalism, and patience with me. Frank answered all my questions and after going through an accident, provided me the peace of mind that my car was in good hands. Frank always kept me up-to-date and I never had to wonder what the status was, as I always received daily updates! My experience with Frank & Caliber Collision is definitely one that, God forbid I need any future repairs, hoping that I don't, but if I did - I would definitely come right back to Caliber Collision and Yes, I would be requesting Frank Gonzalez, as my Service Advisor. Also, I definitely like the One Stop Shop of Enterprise being located inside the Caliber Collision Store - that made everything that much more convenient and one less headache to have to think about! Caliber Collision "West Plano" and Frank Gonzalez, Thank you for the Great Service!
I experienced a great customer service! And received communications very often about the work in progress.
The reception and the delivery of my car was fast.
Ron and Morgan were both very friendly and had excellent customer service. Ron was very knowledgeable and thorough. I will recommend my friends and family to this facility. Thank you to everyone ????
Frank was always reachable and more than polite!!!!
Ron was very professional and an extremely nice person! Thanks
The people at Calliber Collision were all very kind, had a great sense of humor, capable and confident that my car would be back to "Pre-Pig" condition in no time! Actually the work was completed 5 days early! When we came to pick the car up everything looked great! The inside was even vacuumed and detailed! Thank you so much! I hope there is no reason for a return trip! But if disaster strikes, I would definitely return!
Frank was so helpful and gave me very good advice.
I was very pleased with the work and appreciated
the texts keeping me informed.
We thought the staff were very polite, professional and that Ron did an excellent job of overseeing the project. We appreciate his determination to make sure the job was completed to his as well as our satisfaction. We will be confident in recommending Caliber Collision in Plano to our friends and associates. Thank you.
Your communications were excellent. I appreciate all you did to get my car back to me. Thanks
This is the most professional company I have encountered in a long time. I felt like I was the only client because of the continual feedback I received.throughout my process.
Frank was awesome, job was completed 3 days earlier than expected which is always a great thing! Very courteous staff all the way around and they did a wonderful job. Kept me in the loop all the way thru. Thank you!
The whole experience was amazing! Ron and the woman at the front desk (I didn't get her name) were so friendly and exceed all expectations. Caliber Collision will be my body shop for life!
My bumper head headlight is still scratched, the only thing they fixed was the dent. Caliber will never get my business again. No call is necessary.
Extremely satisfied. Fixed the damage quickly and kept me informed the entire time. I will use yall again for sure.
I had a great experience from beginning to end. I'd recommend Caliber to anyone.
Thank you center Manager was very cordial and took care of everything. I even asked him about other work later down the road I might want done to vehicle. Managers like him will constantly bring work to ya I told some of my friends as well.
The daily updates, my values came first and far most and the quAlity
Of the work was outstanding ! Everyone was more than perfessional
Timely mattered , very caring and shows they live what they do daily.
Very much appreciated yo you all at the Plano calibar collision
Gary and Stacey Mahaffey
My car looked brand new once I picked it up. I had a great customer service experience with the staff and was overall pleased
Jonathan Hegarty was awesome!!! Very articulate and super helpful.
Vehicle Make : Mini Cooper
Great customer service, fast repairs!!! Thank you.
Was overwhelmed by everyone's desire to make sure I will be happy
The estimate was prepared promptly. I was kept informed as to the progress of the repairs. The repairs were completed ahead of schedule. What's not to like? Your personnel were all friendly and courteous.
Your staff are all very thoughtful and courteous and I appreciate everyone taking a part in my car repair after being hit in a parking lot my car was quickly restored back to normal.
Excellent work & very friendly & courteous!!
Had problems with Martin, but Frank was wonderful.
I was informed the scope of work and the up-to-date repair status. The repair was completed as scheduled.
They shined the tires. No one else does that.
Excellent work. But more so everyone was happy and very willing to help out. Would recommend to others
Everyone made our very stressful situation more pleasant...Morgan Frank Ron and all of the hard working employees that did the repairs that we did not get to meet...Thank You!! My husband is a DPD Officer and the heartbreaking things he's endured on top of the weather disasters the las 5 months has been so very hard for him and all of his fFirst Responder brothers and sisters that we cannot thank you enough Caliber Collision West Plano for making this so very stress Free!! We will sing praises for All of you to all we meet!! Thank You Thank You Thank you!!!
So happy with the results my baby looks brand new, I will pass the word, you guys are awsome
Truck looks better than it did before accident. Great job
Ron, the Geico rep, had excellent customer service. He paid very close attention to detail and made sure I was informed throughout the entire process. His customer service is 10/10
Represented Calliber Collision very well.
First let me say the work was excellent; you have my complete satisfaction in that department. However, my NTTA Toll Tag was on my dash when the car went in; it was nowhere to be seen when I got the car back. When I called in, they listened to my concern, but no one returned that call. My main concern started the day I brought my car in. Martin was assigned to me; he was off sick. I would have preferred that you called me told me he wasn't in and would I like to come in once he was back; which I would have done. This set you back two days. You communicated with me via your texts, but only to keep extending the date, further out, once by 8 days; I had to call each time for explanations. I declined the Enterprise car; choosing to get dropped at home, and a note was put into my file that the car would be delivered; yet the text said pickup; not delivery. I appreciate that the staff went to five or six locations to obtain my bumper; but in the end IF I had taken the rental car and paid $10.99 per day, my bill would have been astronomical!!! Again, the work was exceptional and the staff were very helpful; it was just an unfortunate string of events, I guess.
Very impressed with the service. Will definitely recommend to others.
You did such a good job on both my visits. Thank you. I was very stressed about my car repair. Your professional service on my first visit earned my trust. No other service center compared to Caliber Plano.
Wonder an very professional place to get your car repaired! The personnel is very professional and is out to make sure every customer is satisfied. Thanks again for the wonderful job!
The work excellent and the transition was satisfied with on site rental. I would not hesitate to used the same location.
Staff was knowledgeable and friendly!!
Ron was was great he kept me updated with the ETA of the completion of my vehicle. Good customer service
Everyone was very friendly and helpful with a lot of communication and status updates.
I like the multiple texts informing status. On-time delivery saves a lot if hassles. Work turns out to be better than my expectations.
The car was repaired very well, the staff was very professional.we got the car back earlier than was promised, over all I will recommend this place highly, next time I will bring my own car here for any additional repair if needed.
Process was simple and repair finished a few days ahead of the estimated time. The front bumper looks great.
Appreciated the status reports. Work was impeccable and Martin delivered on Saturday morning.
I would choose this place over any. All staff were excellent, repairs were perfect, kudos!
My car looks brand new!!
Hail damage was repaired very quickly AND there was a lot of damage!
Thank you for a job well done!
The store that dos my repairs was by far the best I have EVER dealt with!! Ron had the highest level of customer service I have experienced since going to Disney World!! Truly amazing!! His staff was also on point anytime I had a question or concern!! You should model other stores after this one!!
Thank you! I will refer everyone I know to this store!!
10/10 received my vehicle a week early couldn't ask for more
Due to apparent circumstances beyond control my vehicle took an excessive amount of time for repairs. 5/24 drop off 7/6 work complete.
I unfortunately had to follow up with status updates.
I feel like once Martin took over and got to my car things started getting better.
He updated me, he listened to me vent and remained extremely polite and apologetic. Thank you Martin for your help!
Martin was great, kept me informed of process. I would recommend this location due to his dilegence!
I didn't have a problem with the 30 days it took to complete my car, communication was good and the exterior looks great. I was just disappointed that when I got inside there's a thick layer of dust on the entire inside of the car. I would have thought that it would have been wiped down. I'm sure it's hard to prevent in the work environment, but should be part of make ready I would think.
Thank you Ron for an excellent, responsive and speedy service as well as the frequent updates throughout the process. Much appreciated!
Thank you Ron and thank you Caliber team.
Friendly, timely good service.
Thank you car looks like new! You did a fantastic job , over and beyond
Service was extremely fast. I've never dropped a car off for body work and had it back in one day. Everyone was very nice and very customer service oriented. Will definitely go back for any future body work.
The staff at Caliber Collision in West Plano is outstanding! Very friendly, and very professional. I was greeted warmly each time I entered the office. Everything about the repair to my vehicle was explained completely to me. I was notified throughout the repair period by emails and by phone calls. My vehicle was delivered to me completely repaired. All in all, I was completely satisfied and totally impressed by the people at Caliber.
Overall the experience was satifactory. I did have the followup several times to get on the schedule. Jonathan was helpfull. When I pucked up my car I was surprised thaf no one when over the car with me to insure everything was good. As well as surprised the car had not been cleaned at least washed. I also didnt get my debit card back but attribute that to pickung up my car around closing time on a friday so I imagine everyone just wanted to leave. Ove
Ron was awesome! A credit to your company.
I was going out of town and was worried that my car would not be ready in time which would have been really inconvenient. My car was done earlier than expected and that was such a blessing! I appreciate Ron's efforts to accommodate my concerns. You all are the best!????
The staff was just awesome and the work was impeccable! I'm totally pleased with the work and with the customer service.
Loved the update emails! Always got follow-up phone calls. That was great. I always knew what was going on with my truck. It looks great. I was happy with the repairs. So happy to have it back in the "rhythm of my life!" Also liked that you have the Enterprise car rental place on site. Made it all a lot easier. Thank you all so much. Oh, front desk people are awesome! So nice, so helpful. Just great!
Quick turn around, excellent service.
I am so impressed with the level of service I received. Ron was great and kept me updated very often and I appreciated this. The text messages were too cute and really made me feel I had no worries about my car. I even tweeted about the text messages!! This was my first time at Caliber and hopefully I won't need your services again but if I do, I am definitely making sure to come to Caliber!!! Thank for the quick and friendly service!!
It was great yall went above and beyond what I expected.
I have one more that I am waiting to bring in
I had to return my daughter's car for second time after a small rear end repair. After they had it 2 weeks total and I picked it up again, it is still not repaired. Looks the same. My daughter had to return to school and will now have to deal with another location and a rental to get it repaired.
The whole process...Geico, car rental, car repair went flawlessly. The Caliber collision folks were very helpful and courteous. No stress...in a stressful situation with accident. These guys all made it so easy for us and took away the stress. The work was above and beyond expectations. Fabulous!!!
Good communication and car looks great!
Vehicle Make : Volkswagen
Ron is amazing. Give him a raise. That is all.
They did a very excellent job
I love the text message updates. The whole experience was fast and seamless. Assistant manager is the coolest! #boss
Customer service is off the charts
Pleasant surprise at how quickly the insurance work was completed!
Everything was good Except inside cleaning specially after the Windshield was replaced I had to clean my Dash to get rid of few small glass chips. Would had expected it to be Cleaned properly
I was naturally very anxious to leave my car at a shop for several days. However, after I started reciving the update text messages and follow up calls from Henry. I felt completly reassured that they were taking good care of her.Henry seemed to genuinely care about the work they were doing. Henry really went out of his way to ensure my satisfaction. If I need to go to a repair shop again I would, without a doubt, come back to Caliber. Thank you for doing such an amazing job and for getting me back to the rhythm of life so quickly. - Sarah R
So far so good. I'll keep in touch if any thing comes up in the future. However the body looks good.
Ron did an excellent job of getting my car repaired quickly during the mad rush of hail damage repairs
Very satisfied with your customer service.
The people were friendly, helpful, and extremely nice.
Ron did an incredible job, his customer service skills are extraordinary, he is polite and very helpful, I am so glad, thanks my car looks like new.
Although delayed, I'm very happy with the end result
The team at Calibur Plano are professional and efficient. The repairs were well done and my car looks brand new.
Caliber Collision did a awesome job.
Was very satisfied with the work done. They really went above and beyond. My only complaint was with scheduling. Because so many cars had hail damage, no one called me for over a week and I needed to have the work done before getting married and moving out of town in a few weeks. Once I called and explained, they were very gracious about going through my estimate and scheduling me as soon as possible. Thanks for the great work!
Fully satisfied customer, I was notified on a regular basis, very good experience. I will recommend center to friends and families.
My service experience was the best I have had from any body shop n really appreciate the quick turn around with great results. Jonathan, Henry, and receptionist were very professional and made me feel at home.
Job well done. Staff is very professional particularly under obviously stressful situation with all the storms that have occurred recently.
Communications and service were perfect
Every single person that I encountered was helpful friendly and I couldn't ask for better service. Also my car repairs made me fall in love with my car all over again!! Thanks a bunch!
Everyone was very nice to me. They were very professional. Thanks for everything.
Excellent service from the day I filed the claim to getting my car back after being repaired!
Trim piece on dome light broken during repair
All good. All Ford original parts used as per my request. Very pleased.
Excellent customer service and body work. Car looks better than before the accident. The overall expirence could not have been any better. I recommend Caliber to anyone and everyone.
Great customer service and communication. No waiting.
My car looks great and was cleaned on the inside as well. However I had to make a trip back as my tire jack and tools had been put on the backseat of the car for some odd reason as it had never been taken out before. They put it back upon request but felt it should have been done the first time. Additionally my iPhone car charger is missing now. The service rep said he would speak with management about it which I appreciated as well. Overall I'm pleased.
Vehicle Make : Volkswagen
Communication was great and Eric made the overall experience painless.
Outstanding customer service! Great work!!!
The interior and exterior of the car were completely clean when I got the car back, which was awesome. Good job guys!
Great work. Very professional.
Everyone was curteous and professional. The job was done right and within 24 hours, which is incredible! And I loved the status updates via text! Stellar service!
Quality repair done very fast! Chose Caliber over dealership body shop because I knew they would do a great job and I would get my car back in a very timely manner!
Friendly, speedy and awesome service. Great from start to finish.
Hope never need to take my car to get it to fix because an accident,but Zimmerman highly will recomend you if a friend or somebody need your service.One thing I can say is Erik the advisor usage eat customer service is very good in all he do
I showed up at the wrong location, however I was taken Care of by Eric who guide me they the process and answered my questions, concerns as if he was the adjuster for usaa. Thank you, for your everything!
Caliber Collision took care of everything and more... They even go out of their way to even replace a dead battery in my keyless remote. I am very satisfied of the job done on my car, they hand it over looking brand new. And to top it off, I was only without my car for one day! Thanks Calliber Collision and Michael McNeil!
Communication, customer service, etc.....
Awesome work. They even cleaned the mess inside the car. Washed the car and the wheals. Thanks!
I found everyone I worked with pleasant, helpful, and good listeners (a lost art). Attention to detail was good and I was particularly impressed with the daily updates. Additionally they not only met their deadline, they were a day early.
The only disappointment was Enterprise's rent car which smelled horribly from smoke. Of course this has nothing to do with Calibur Collision and I have already referred CC to a business colleague. Randy ****
The service representatives were very professional and friendly. I also appreciated the updates via text. My car looks great and I'm thankful. Keep up the good work!
Everything was great, from repairs to communication to timeliness. Wonderful group of people to work with. Highly recommend.
The repairs weren't done properly and will be returning on Monday so that they may get repaired
The entire process was flawless. The care specialists provided stellar customer service. I was kept informed of the progress in a timely manner. From the ease of dropping my car off to picking up the rental car, I had a great customer experience.
The employees were always ready to answer any questions I had and kept a good attitude for the duration of my car's repairs. While the timeliness could have been improved, it was with good reason for the slight delays.
Great communication on the status of my repairs. Finished on time and just as quoted.
Great to be know your place, when happen, definitely stop by, thanks, merry christmas
I was thrilled with all the repairs performed on my vehicle. The repair manager, Mike, kept me informed of all the work being done as well as the repairs that were unable to be completed due to the pinstripe person being on vacation. He did inform me that I could return at my convenience to get the work completed. My car looks wonderful
Excellent , Great Customer Service from Eric, great job
I would have liked to have been updated better on the status of my vehicle. I was given a day it would be ready and then no one called me to let me know it wasn't ready yet... I had to call to find out that things changed.
Mike was exceptional in being thorough and efficient , trying to get our multiple damages repaired correctly and tried so hard to get it back to us for our deadline . We really love and appreciate your one stop location for Greico estimate and repair . Thank you fir the great service but especially Mike being so great to work with !
Very professional staff, very satisfied
The staff were all very professional. They all deserve a raise.
Excellent work, treated fairly and with respect! Great rental car, and convenient to have the rental on the premises!
Vehicle Make : Volkswagen
I believe that the parts were we condition parts and not actual factory parts not even know and there's a leak in my car with the repairs were done right now my car is all wet inside in the area that was damaged which they fixed and there are other issues that I am not happy with this needs to be fixed ASAP
A few items were missed during the repair. The window from the door that was damaged had a scratch from using the window post accident. The bottom panel below the two doors damaged was not painted and it was damaged due to the wreck.
Thanks for the quick and responsive service.
Someone damaged the front bumper of my car at the parking. I called up the insurance and asked about my options. I am glad that Geico put me through Caliber Collision. I dropped the car and my rental was ready in time. Within minutes, I was off to my work. An hour later I got a call with the estimate and they promised to call when the car is ready. They took really good car after the restoration. The car was cleaned and washed, even the interiors. I have never come acRoss such customer service. The staff was courteous and professional. They took real good care of the car. I am happy and totally satisfied with the service
EVERYONE was friendly and most helpful throughout process. Very kind staff and team. My car looked bran new off show room at pick up. Thank you Again Dawn E
Excellent service. Very friendly. Highly recommend.
Went to pick up my vehicle yesterday and there is still noticeable damage to the wheel rim....had to leave it again and have had to follow up on the readiness of my vehicle during the entire process....automated text updates are not accurate. Furthermore...wheel rim was not completed well the 2nd time around and is being redone again...only found out after I called again to see if I could pick up as scheduled....repainting a rim does not bring it back to new...my vehicle is brand new and leased....a new rim should have been part of the process....and this is costing me too much time and money.
The staff was very helpful, kept me updated, and explained everything to me along the way. Their ability to work directly with GEICO to move things along faster made the process smooth and painless for me. I appreciated the quality service I received.
Overall good customer service, comunication, and work done.
I appreciated the updates by text. The work looks good and everyone was nice.
Communication was excellent, workmanship was 1st class. Only issue was length of repair but a lot of that had to do with insurance
Thank you for a great job on my car. It looks practically brand new. I'm very pleased with my experience at Caliber.
Caliber collision made a bad situation painless
The Caliber employee handling my repairs was excellent. I met Eric when I first dropped my vehicle off for repair and he gave me a card with his contact information on it and he told me to call him anytime if I had any questions about the process, etc. I didn't need to call Eric because he called me or sent text messages to update me as repairs went along. After repairs were complete he walked me out to my vehicle and explained all that was done and asked if I was pleased. I certainly was. I told Eric personally thanks for being so good at what he does, but I know it's also important to let his superiors know what a great job he does. Caliber is lucky to have him on staff. I hope to not need collision repair services very often but if and when I do I will go nowhere else for repairs. Thank you all. Cliff Poore
Vehicle Make : Volkswagen
There is still a problem.
I was very pleased with the entire service system. From start to finish the process was flawless and I felt very taken care of. The Caliber-Geico-Enterprise system is well booked, planned and executed. Congratulations. You need to let more people know about this!
My experience was amazing. Eric Tempel got everything I needed done and more. He was kind and professional. Walked me through it step by step and kept me updated on everything. He made sure everything was perfect and I really appreciate the help. If I have another issue I will be right back to Caliber Collision asking for Eric Tempel once more. I know he'll get the job done and more.
Door is missing hooks for retractable sunshade.
It took too long and when we got the car there was still one blemish. A tiny tear in the seat was still noticeable and the service guy just told us it was fine. I know it was a tiny tear and was patched, but the seat still didn't look right.
Dont send anymore text messages and at 6am. Wtf. Take my nuber out of your system.
My experience with your company was much better than I expected. The repairs look great on my brand new car, I was communicated with through the process and the personnel were extremely friendly and easy to work with. Great job from start to finish. Thanks!
Took awhile but they did a good job
There are 2 clips/screws under the rear bumper that are missing now.
There is a slight bump at the point where the actual bumper was damaged.
It's not fit perfectly as factory.
Thank your personal was very professional and courteous very satisfied with the service
Things were fantastic! Only problem I had was with the rental car from enterprise. Would recommend caliber to everyone.
Exceptional customer service. I was regularly updated via text. Fair pricing & great work.
Great experience from start to finish!
The amount of time to repair was long. Also, I did not expect there to be any reason for someone to clean the interior of the car I did not expect there to be marks from some grease or other substance to be left on my driver's seat.
You are too slow if I had known it was going to take this long I would not have brought my car over you .
Top Notch, Excellent Quality,
I Expected as is normal in todays world to be lied to about price. have fault in the work and to be treated ro poor customer service. That did not happen here and to my suprise I was greated friendly and was given a great price The Manager was awesome to me. Thank you for treating in this matter and doing such a great job..I will return in the future should an accident arise..