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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 419 reviews 68%
4 star 81 reviews 13%
3 star 18 reviews 3%
2 star 36 reviews 6%
1 star 66 reviews 11%
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(All Vehicle Makes)
Linda B.
Vehicle Make : Jeep
2 out of 5
9/1/2023
The staff was friendly. The repairs I'm satisfied with. However when I received my car back I noticed my driver seat was dirty with some white stuff which was not there when I bought my vehicle there. And my back set was left down.
Orpun K.
Vehicle Make : Toyota
5 out of 5
8/31/2023
Very good service
Amber B.
Vehicle Make : Toyota
5 out of 5
8/28/2023
The repairs looked great! Can’t even tell we had to get work done!
Rita L.
Vehicle Make : Toyota
5 out of 5
7/31/2023
Great job!
Mr .
Vehicle Make : Nissan
5 out of 5
7/30/2023
Vehicle looks great
Shirley K.
Vehicle Make : Honda
4 out of 5
7/30/2023
I was completely satisfied with your work and the price of your price.
Daniel H.
Vehicle Make : Honda
5 out of 5
7/27/2023
The First Team Collision center experience was phenomenal. The customer service from the first call until completion of work was exceptional. Management communicated the process and kept me completely informed during the entire process. Additionally, the quality of work was amazing, and I couldn't be happier with the final product. I was highly satisfied with the entire team. Thank you!
Theodora J.
Vehicle Make : Kia
5 out of 5
7/21/2023
Everyone that I interacted with during the process: estimate to pick up was very accommodating!????
Joe C.
Vehicle Make : Nissan
4 out of 5
6/25/2023
Wonderful repair job. The work was done in a resonable timeframe and to my complete satisfaction. I would recommend First Team Collision to anyone and everyone.
John N.
Vehicle Make : Subaru
4 out of 5
6/24/2023
Adam Stoup and Megan could not have been more accommodating in scheduling and getting me a ride home to Norfolk. The work was well done and reasonably priced. I have had work done by you before and have been satisfied both times. John N
Stephen L.
Vehicle Make : Subaru
5 out of 5
6/23/2023
Adam was great to deal with. Repairs look wonderful.
Wendy T.
Vehicle Make : Kia
5 out of 5
6/21/2023
Exactly, a jb well done.
Don B.
Vehicle Make : Toyota
5 out of 5
6/18/2023
Joe Ferrell and team always do an excellent job!
Joanne J.
Vehicle Make : Toyota
1 out of 5
6/1/2023
Although the car was repainted, there are numerous runs of paint visible around the car. Upon further inspection in the sun, it appears that the plastic covering my headlights was damaged when they sanded my car. With that being said, it is a 2016 and I am very grateful that Toyota owned up to the defect and painted the car. I would not have complained and took it in stride but you did send this survey.
Clarence T.
Vehicle Make : Toyota
1 out of 5
5/31/2023
Had a warranty issue for gas cover door not staying shut after 6 weeks at repair shop picked up my vehicle with yellow tape holding the flap closed I asked for it to be fixed when dropping off and the amount of door dings from persons hitting the truck from opening door or doors hitting the truck from other cars in parking lot was not happy also had all wheel alignment done vehicle was pulling to the right but the collision work seemed to be ok
Christopher W.
Vehicle Make : Toyota
5 out of 5
5/25/2023
Provided s great service, delivered as promised a d the work is of excellent quality
Leon P.
Vehicle Make : Kia
5 out of 5
5/22/2023
Great team very professional
Kim A.
Vehicle Make : Subaru
5 out of 5
5/18/2023
Adam was wonderful! He kept me informed all throughout the process and explained everything to a T
Peggy T.
Vehicle Make : Subaru
5 out of 5
3/17/2023
Very knowledgeable and quick service!
Susan G.
Vehicle Make : Toyota
5 out of 5
3/12/2023
Communication with repair team and completed work were both excellent.

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