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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 419 reviews 68%
4 star 81 reviews 13%
3 star 18 reviews 3%
2 star 36 reviews 6%
1 star 66 reviews 11%
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(All Vehicle Makes)
Regina C.
Vehicle Make : Toyota
4 out of 5
2/8/2023
The team was professional and friendly. They even offered to pay the extra days on my rental because the car was not finished on Friday and they had to keep it until Monday. I did not take this offered, but it was very kind. Super experience and they were able to get my vehicle in for repair 3 months earlier than the Chesapeake Toyota place.
Belinda E.
Vehicle Make : Toyota
4 out of 5
2/5/2023
I am very satisfied with the work performed on my Camry. My appointment was on a Monday and was told it would be ready the next day, which it wasn't until Wednesday, which I had to end up paying an extra day for a rental car.
Tina G.
Vehicle Make : Toyota
3 out of 5
1/30/2023
Still waiting on quote for additional painting!!
Janice B.
Vehicle Make : Subaru
5 out of 5
1/29/2023
Great job
Roslyn P.
Vehicle Make : Chevrolet
5 out of 5
1/23/2023
Completely satisfied with the repairs. I would definitely use your services again and would highly recommend to others.
Delphine R.
Vehicle Make : Honda
5 out of 5
1/22/2023
none
Blair P.
Vehicle Make : Acura
5 out of 5
1/11/2023
Everyone was polite and professional. I was kept up to date and informed. It was a pleasure working with you.
Debbra M.
Vehicle Make : Ford
5 out of 5
1/7/2023
My car was taken in to the shop in a timely manner that was suitable for me. My rental car was ready and waiting when I got there thanks to the young lady at the desk for calling them before I got there. My car was ready when promised. No long drawn out process. Thank you all!! For a job well done!!! Debbra M
Rudolph T.
Vehicle Make : Honda
4 out of 5
1/1/2023
Comments submitted few days ago. Sylvia Tarr
Susan B.
Vehicle Make : Ford
5 out of 5
12/29/2022
Great service great customer service
Paula C.
Vehicle Make : Toyota
5 out of 5
12/5/2022
Very friendly and concerned staff that care about my time. The work they performed was perfect and timely. Thank you again First team.
Joseph J.
Vehicle Make : Ram
5 out of 5
12/1/2022
Communication was accurate and easy to understand. Everyone that helped me were very helpful and nice. End product was as expected and more. Would definitely and already have recommended you.
Tae W.
Vehicle Make : Kia
5 out of 5
11/14/2022
First team collision were very professional and friendly
Michael D.
Vehicle Make : Chevrolet
5 out of 5
11/4/2022
Adam kept me updated regularly. Job well done
James G.
Vehicle Make : Ford
5 out of 5
10/28/2022
GREAT JOB
Baliee S.
Vehicle Make : Subaru
5 out of 5
10/27/2022
Megan is extremely friendly and enhanced my experience in the collision department. Joe Ferrell was friendly as well and set the proper expectations for my visit. I had minor damage and it looks like nothing ever even happened! I would recommend the collision department for the experience alone and for the workmanship.
Matt D.
Vehicle Make : Honda
4 out of 5
10/24/2022
Our car was delivered on time and for quoted price.our car looks great
Bruce R.
Vehicle Make : Kia
4 out of 5
10/17/2022
I’m very satisfied with the work and of the time it took to do it. Additionally, the price was in line with the estimate. I would recommend you to others when asked.
Susan O.
Vehicle Make : Toyota
1 out of 5
9/18/2022
Our car took several weeks longer to complete then was promised. We got updates about the status of the bodywork and even a completion date so we made plans to pick up the car for that day. Apparently, we were not supposed to be getting those updates and they were totally inaccurate. It was weeks later before we actually had a completed car. yes, we were provided with a rental car but still had to make a 10 hour round-trip to get our child her car back to college because it was not ready when it was promised. Getting the 90 some odd dollar bill for tolls and tunnels from the rental car was just another disappointment Since we forgot to take the transponder out of the other car.
Nicholas P.
Vehicle Make : Kia
1 out of 5
9/15/2022
Car was delivered without a test drive done by repair facility. Multiple malfunction indicators illuminated on dashboard within a mile of leaving shop. Collision shop would not answer phone despite it being before closing time. We Immediately went back to repair facility and found employees still there. Joe agreed to take the car back to continue repairs correctly and thankfully offered us a loaner vehicle.

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