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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 389 reviews 68%
4 star 75 reviews 13%
3 star 16 reviews 3%
2 star 33 reviews 6%
1 star 60 reviews 10%
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(All Vehicle Makes)
Theodora J.
Vehicle Make : Kia
5 out of 5
7/21/2023
Everyone that I interacted with during the process: estimate to pick up was very accommodating!????
Joe C.
Vehicle Make : Nissan
4 out of 5
6/25/2023
Wonderful repair job. The work was done in a resonable timeframe and to my complete satisfaction. I would recommend First Team Collision to anyone and everyone.
John N.
Vehicle Make : Subaru
4 out of 5
6/24/2023
Adam Stoup and Megan could not have been more accommodating in scheduling and getting me a ride home to Norfolk. The work was well done and reasonably priced. I have had work done by you before and have been satisfied both times. John N
Stephen L.
Vehicle Make : Subaru
5 out of 5
6/23/2023
Adam was great to deal with. Repairs look wonderful.
Wendy T.
Vehicle Make : Kia
5 out of 5
6/21/2023
Exactly, a jb well done.
Don B.
Vehicle Make : Toyota
5 out of 5
6/18/2023
Joe Ferrell and team always do an excellent job!
Joanne J.
Vehicle Make : Toyota
1 out of 5
6/1/2023
Although the car was repainted, there are numerous runs of paint visible around the car. Upon further inspection in the sun, it appears that the plastic covering my headlights was damaged when they sanded my car. With that being said, it is a 2016 and I am very grateful that Toyota owned up to the defect and painted the car. I would not have complained and took it in stride but you did send this survey.
Clarence T.
Vehicle Make : Toyota
1 out of 5
5/31/2023
Had a warranty issue for gas cover door not staying shut after 6 weeks at repair shop picked up my vehicle with yellow tape holding the flap closed I asked for it to be fixed when dropping off and the amount of door dings from persons hitting the truck from opening door or doors hitting the truck from other cars in parking lot was not happy also had all wheel alignment done vehicle was pulling to the right but the collision work seemed to be ok
Christopher W.
Vehicle Make : Toyota
5 out of 5
5/25/2023
Provided s great service, delivered as promised a d the work is of excellent quality
Leon P.
Vehicle Make : Kia
5 out of 5
5/22/2023
Great team very professional
Kim A.
Vehicle Make : Subaru
5 out of 5
5/18/2023
Adam was wonderful! He kept me informed all throughout the process and explained everything to a T
Peggy T.
Vehicle Make : Subaru
5 out of 5
3/17/2023
Very knowledgeable and quick service!
Susan G.
Vehicle Make : Toyota
5 out of 5
3/12/2023
Communication with repair team and completed work were both excellent.
Regina C.
Vehicle Make : Toyota
4 out of 5
2/8/2023
The team was professional and friendly. They even offered to pay the extra days on my rental because the car was not finished on Friday and they had to keep it until Monday. I did not take this offered, but it was very kind. Super experience and they were able to get my vehicle in for repair 3 months earlier than the Chesapeake Toyota place.
Belinda E.
Vehicle Make : Toyota
4 out of 5
2/5/2023
I am very satisfied with the work performed on my Camry. My appointment was on a Monday and was told it would be ready the next day, which it wasn't until Wednesday, which I had to end up paying an extra day for a rental car.
Tina G.
Vehicle Make : Toyota
3 out of 5
1/30/2023
Still waiting on quote for additional painting!!
Janice B.
Vehicle Make : Subaru
5 out of 5
1/29/2023
Great job
Roslyn P.
Vehicle Make : Chevrolet
5 out of 5
1/23/2023
Completely satisfied with the repairs. I would definitely use your services again and would highly recommend to others.
Delphine R.
Vehicle Make : Honda
5 out of 5
1/22/2023
none
Blair P.
Vehicle Make : Acura
5 out of 5
1/11/2023
Everyone was polite and professional. I was kept up to date and informed. It was a pleasure working with you.

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