International Collision Center

You guys are incredibly responsive !!!

As time has gone by, I have found that the important registration and inspection stickers were not transferred from my old windshield to the new one. A few days ago I found a large deposit of broken glass on the passenger's seat. As time has gone by I have found a fragment of broken plastic, a plastic part, loose, and recently a screwdriver in the passenger compartment. The appearance of the car, inside and out seems flawless though.

Please review the last one I sent and respond please Thank you

I felt I got straight forward assessments for a small and unusual need...paint and install a passenger side mirror. Sam was responsive. Time estimates and costs were on the mark. I appreciate that the person who did the actual painting called me to get a picture of the existing mirror to see how it should look.

Dula took excellent care of me. From the first stop with cleaning the broken glass to the day of repair. He was attentive, professional and made me feel very comfortable. I will be back for future needs because he exhibited excellent customer service. Thanks.

Damaris and Elizabeth Masood and the tall gentleman that picked up the car and handed the key was also great !

Fast service Thanks

You didn’t paint the side mirror mounting bracket and reassembled the car with a flat gray (not painted piece). This lack of quality control and attention to detail cost my family 6 additional days without our vehicle.

They were so kind and understanding when scheduling to fix the car and the quality of work was wonderful. Thank you!

I already submitted my negative comments two weeks ago. Joel F

I am so happy my Tesla was repaired like new.

Too many delays beyond the original promise date.

Apparently the new Tesla door was not installed correctly as there is a lot of road noise now heard in the vehicle. We have been waiting over two weeks for International Collision Center to schedule an appointment when a loaner vehicle is available to use while repairs are completed on the Tesla. Thank you.

Brought vehicle in because back window was smashed. After vehicle was returned my daughter found glass in the backseat. We would have expected all broken glass to be removed from the interior of the vehicle and it was not.

The car is making a noise and the tire sign is lightning on the dashboard (low tire pressure) even though I keep on adding air. This happened 2 days after I picked it up.

Thank you for taking the time to repair every issue in my car following my front-end collision. The process took a long time (Nov 29 to Jan 19) but it was thorough and I appreciate the regular updates your team provided on the status of repairs. Special thanks to the gentleman who called to share the updates, and always apologized when the estimated completion date changed — he was polite, well spoken, and answered questions patiently. Please encourage him to keep providing great customer service. Thanks again!

Perfect

Very helpful, informative and fast but quality work!

MISSING PROPERTY UPDATE: After a bit of concern I initially in regard to my missing property within my trunk, the Center (Clay in particular) found ALL of my items placed in a separate storage area. During ‘tear down’ the repair team did not inform Clay that my belongings were safe. Clay did a search after I informed the Center of the missing items and found them on his own. He then FaceTime me to confirm all of the missing items were there. Excellent customer service from him, but a lapse of inter-office communication from the repair team. REPAIR UPDATE: I did like the seamless body work repairs performed initially. After a couple of days of significant rain, I do see moisture & fogging that I have never had before the accident predominantly on the repaired lens side (right rear). I plan on tinting the back lights like my left side (untouched), but I noticed that moisture as I was putting on new mud flaps that were totaled in the accident. I hope this is not a result of a poor seal.

The overall experience was an A+. My car was in and out quickly. The communications were great as well. The car looks brand new. A big Thank you to the entire team. Great service!!!!