The service was amazing! Everything was going well. My car looks brand new now!
I would really have to speak to someone in regards to the satisfaction that I have for my car there are some things that are done very sloppily also have a problem with the fact that I get my car back and I have 7 miles of gas in my car. It would be nice for someone to give me a call back in regards to it I do have some other issues
Everyone I talked to was very helpful and always had a smile of their face. It was comforting..
The car's lights were left on, and the battery was dead. The battery was 4 months old. My daughter was told "don't turn the car off" until it is charged.
Also the automatic window doesn't work properly. It only goes down half way...
Vehicle Make : Mitsubishi
Two things still need to be fixed--passenger side headlight lens and passenger side turn signal. I sent an e-mail detailing concerns with videos immediately after I got home on Monday. Please contact me to set up time to fix.
the work done on my car was of high standard and detail. The completion was on time.
It got a little but slow. 1 week instead of 3 days as promised
You guys exceeded expectations. Everything was convenient and staff very professional. Thanks
As good as could have been expected.
I was pleased with the constant communication and updates on my car. I was super pleased with the work that was Donte and how clean my car came out of the shop
After 5 hours to pick up our car from you, stop in the middle of the highway
You have my car for weeks, you send me an email that my car is ready to come home last Sept 26, I waited until sept 28 to make sure it's 100% done. I waited for hours in your place and the car won't start. And you let me wait more for another hour so I decided to get my rental car back. I am so mad that I went to worn very late. I am not happy with your business
My car underwent a repair around 6 months back which resulted in an air bubble forming in that repaired area in few month. And now during this trip, there were some commissions and I had to indicate those misses and they fixed it. The management composted for my inconvenience by offering $100 discount off of my delectable. I offer my thanks to them on that. I wish the repair crew is more vigilant and careful next time with any customers. Overall I would say decent experience.
Looks just it was before the accident
Everything went well, the staff was professional
Happy with the quality of work and the way you are keeping me informed about progress. A seamless operation -- well done!
Door Handel knob missing and you representative was very rude in front of other people accuse me of my car hit the curb and I am trying to use the accident to fix the car this car is 2003 of course I may hit a curb but not to damaged my tire and wheel like this I send my pictures and the saw my wheel mark on the bus that hit me pice of my tire was still hanging when I drop my car they cut the pice off who can this tire be safe. This bus hit me so hard in rear side that my front in force reaction went into bus and like a magnet and dragged me with it for some distance. And your manager accused me of hit the curbside. Geico is my insurance I though you portacte me not accuse me. Thanks a lot
Seals on doors were not in place, said that they did not work on the door but molding in windows were out of place and thats not how i brought the car in. Not sure how this can happen?
Furthermore car is rattling when bass is played at mid-level.
Unsettling, to say the least
Very friendly from day one and appreciated being kept updated in regards to my vehicle status.
Everyone was friendly and helpful. Especially Henry.
I was frustrated that Geico didn't cover the cost of any of the repairs but I don't think that is anything to do with the collision center.
It would be lovely if the repair include a car wash (my friends dealer does this.)
overall service was great.
My car has had 3 different issues since getting repaired by you guys. I wouldn't recommend this place to anyone. Thanks
I really appreciated the customer service I received at International Collision. The body work looks great and the staff was very friendly. They explained the work and reviewed the paper work to ensure I understood the repairs.
Excellent service... Been to 3 different centers in last year and these people are the best. Already thinking about changing my insurance to geico due to exceptional services. Thanks
Had to take my car back because repairs weren't done right. Went to pick up my car for a second time and the repair looked worse. Now I have to go back a third time
Excellent workmanship! Very courteous and ready to help. Was constantly in touch with me through mails and kept me aware of status. Easy check-in and check-out.. Great Shop!
Car bumper looks great like new and car overall is very clean. Communication was excellent and service was completed ahead of schedule. Integration with rental car company and geico insurance was perfect as well and very convenient. Will highly recommend your service to others.
Great customer service!!!
If could take fewer days to repair, it would be even better. Took too long.
The entire auto repair was happy and efficient. The phone call when the job was completed,the delivery of the car was pleasant and smooth with three people, Shateece, Henry and Paul, at the site with me to hear from me and, the job was done beautifully. Thank you!
The service was done very well, the time was perfect, and I would continuously refer business back to International Collision.
The car looks just like before and it was ready even before I expected it. Thanks for great service.
My recent experience with International Collision was perfect. The work was done impeccably. My 10 plus year old Volvo was as clean as when it was detailed.
The entire staff was courteous and friendly, which of course includes the folks from Enterprise Car Rentals. .
I was kept informed all along the way. Staff were friendly and helpful. I have no complaints and would use them again.
This was by far the best experience I had when getting car service. It was Ali very convenient. I hope I won't have to get a car fixed in this manner in the future, but if I do, I will be sure to use your company without a doubt.
I was very happy with the entire experience. To get excellent service from start to finish is very rare these days. I will recommend you to ALL my family and friends. Michael was especially top notch!
There's a personal touch, as though your employees really care.
Honest and timely service. I was very satisfied.
I was very happy with the level of service from International Collision Center.
It was a great relief to see my car without damage. So far I find no problems or cause for complaint. If the repairs hold up with wear/age I will continue to be very happy. The service was excellent. Every person from the Geico rep to IC employees were outstandingng. They made a usually stressful time not bad Thanks!! TLH
P..S. I was indeed grateful to get the car back clean an shining...must have used something special in the wash; the finish glowed; looked great.
They did not replace the right wheel plastic insert, only removed it to do the work and re-installed the same ripped piece. Had to have them order replacement part. Other than that, rest was fine.
Car delivered initially with obvious overspray on mudflap, and an unacceptable amount of "orange peel" texture on 2 doors and quarter panel. In addition, the underside of the rocker panel was left unpainted. Car had to go back twice to correct these problems. Not enough basic pride in workmanship, surprisingly sloppy for a $2600 repair.
Staff was friendly. Car was fixed by the estimated date.
Very efficient and prompt.
The staff there was excellent, especially the guy that checked me out. Not sure his name, but he was a pro, and when I spotted something, he didn't go, not, that's just on the surface, he said, ok let me check it out and worked on touching it up quickly. One bad thing, I was notified at 4:15pm on 8/10 that my car wouldn't be ready. I think this should have been earlier, 3pm, if it's not ready, let someone know.
Fantastic customer service! Even with a delay, International Collision kept me updated with calls and email. They did a great job
Some good thinks at the reception. But the job was not done at the promised time and worst the job was half done when I got my car back. They had to take back to the shop to finish it. Had to wait again.I believe it s a general thing with the mechanics and the repair shops. NEVER DONE PROPERLY.THANKS.
I was told my car was ready but when i got there the paint was peeling ang the bumper was not aligned properly
Fantastic!!! The best service from the moment I got there. Shateece from Geico was welcoming when I got there and called the shop manager over to look at my car. I was there on a Tuesday and leaving for vacation on Saturday. He made sure the car was ready for me on Friday. Great service.
Wasn't ready the day I was told. When I went to pick it up, driver's window and mirrow weren't working. Despite these two issues, overall the service was good.
Driverside headlight fixed/replaced yesterday but the new headlight turned foggy after the rain.
My car looks brand new!! You all did an incredible job. Thank you so much!
I appreciate the cheerful and helpful assistance that I was shown from all your staff. I was also very pleased with the repair. Many thanks for the added surprise gift certificate!
I cannot tell you how much I appreciated my vehicle being ready in the time frame that I needed it in. I greatly appreciated it being done early and looking like new
Vehicle Make : Mitsubishi
Even though it took longer than was promised, but quality of workmanship looks great so far.
I was lied to several times:
1. That the car was ready - it was clear no one tested the car after making the"repairs"
2. That someone was on their way to pick me up at the metro (I waited 25 minutes to be picked up)
3. The extent of the damage
Also, international collision did not fully investigate the damage to the generator and charging system. most concerning, my car was return to me in an unsafe condition. I had to return the car immediately.
Everybody I encountered at ICC was courteous. I like the integration of the Enterprise Car Rental service within ICC premise.
There was a little glitch at the end concerning the deductible and the Geico system was down at that time. I explained the mistake on the bill and the manager was willing to make the changes.
I would recommend ICC to others if ever the need arises.
There are small things that remain to be taken care off (paint, tape, weather strip). The concern is that these unfinished jobs are on the doors that didn't have any issues. Another problem is that a cover for electric wiring behind the door is missing. Thank you
Great update and constantly keeping me informed. The repair is very well done. Like new. Thanks.
Vehicle Make : Land Rover
I wouldn't take my car anywhere else, thank you for making my car look like it had never been in an accident!!!!
Initially delivery was scheduled for 06/29. But the actual delivery was on 07/01. Because of this I paid two days of car rent because I was out of town for my pre planned vacation from 06/30 to 07/04. The supervisor told me that I will not be paying car rent for the time I was out of town. Then he lied to me about it.
They were very professional, great communication and quick and easy.
Awesome customer service!
I am happy with timely and perfect service provided to me
Your team are approachable, knowledgable and extended me great courtesy throughout the process and follow-up. I would definitely recommend this center to others.
Oh, and my body repairs on my Subaru look awesome!
Great job. Car looks perfect. Very professional operation you have.
The adjuster was friendly and thorough. I receive email updates and the car looks like new again
Your operation was professional, efficient and friendly. Your service reps Scott and Henry were thorough and their follow through on status of repair was excellent. You have an excellent operation. Thank you! Maureen W
I discovered that my rear windshield wiper does not work. also I discovered that my front seat seems to be doing something different since the accident. It feels like it's tilted to the right. I'm concerned that the technicians didn't look into that.
Would refer others to you.
Henry has very good customer relations skills.
Great service, attention, timing and organization.
Great and very fast service
Very attentive and responsive. Clear on instructions and information.
The paint job was rippled and I refused to accept the car. They took it back to buff it and told me it would be 15 minutes but I was there for 2 hours. I was furious. The car should never have been brought to me with the paint like that. Then to add insult, one of your techs left an empty soda cup on the seat of my car. A very bad experience.
The work and people were great!
My car was repaired and back to me faster than expected with a high quality to the repairs. The shop kept me up to date on the progress of the repair and offered excellent customer service.
I authorized an estimate. You proceeded to do repairs, some of which I did not want, without authorization.
the team was very quick with the repair and very helpful
So pleased with the personal care and attention given to me and my car. The job was well done and quick to boot! Thanks to all.
Paul always takes good care of us. We would definitely bring our cars there in the future if work needed to be done on them.
1.- was no complete, there are some work missing, de door were the job was done, has "clear paint protection" which was removed but no installed back, have to go back for it
2.- by my mistake, i forgot to take values thing off my car when i left it, such a money (coins) and coins for chuck a cheese, i know you recomended to no leave values item, but thats no reason to take it if someone see them, and only those inotice, hope nothing else are missing
Good Job, Good customer service. Professional well done. Thank you very much.
Yes I was completely satisfied.
My only issue was the fact that the paint job team was not available on the weekend; if possible this should be discussed up front before drop off dates are made.
Great service! I am very satisfied. Thanks!
The car looks brand new once again! Thanks so much for the expert repair!
Everyone I interacted with was pleasant, explained everything to me thoroughly and made sure all of my questions were answered.
Everyone was great. Hector,Scott and Hanna. Thank you.
Friendly staff, very good service, and car delivered clean and neat
The staff is knowledgeable and friendly. Every step in the process of repairing my vehicle was clearly explained. There was some minor confusion regarding the date that the work was completed but that was resolved quickly and to everyone's satisfaction. I would recommend International Collision Center.
Vehicle Make : Volkswagen
There is a lug cap missing from my right from wheel and there is tape reside in can't get off around the mirror and under the handle on the right front door.
Pleasant experience. Very professional approach of clients. Explained in detail what will be done and delivered as promised.
A job well done and a car that looks as it did when I rolled off the show room floor. The staff each and every one paid attention to each of my concerns and needs. The bottom line is I have my car backlooking like new.
Vehicle Make : Mitsubishi
Car was not fixed correctly. Had to come back a 2nd time to get it worked on again. Please don't contact me. I won't be coming back.
My windows are smeared inside. I will have to clean them. A piece was left inside my trunk from my car. I don't know where it goes. I'll have to go back to get it put back in place.
My experience with ICC was amazing. They took such good care of my car. They repaired my car in such a short time period. I would definitely recommend ICC to anyone I know.
Very nice and wonderful to work with. Definitely recommending to friends
The customer service was top notch and they called me daily to provide updates on my car repair. Also, the repairs were done quickly and were quality.
International Collision did a fantastic job fixing our car, and the work was completed before the promised time. Excellent service!
Thank you for the credit. It helped a lot!
The experience was the best from the time I entered the door to when I picked up my vehicle. Everyone were helpful, friendly and very professional. I was completely satisfied with the work and overall experience.
I was completely dissatisfied with your customer service and poor service delivery. Lack of proper and clear communication as I was told to come twice and the car wasn't ready.Even today,the doors weren't properly fixed.They delayed me for about 30 minutes before they finally fixed what the problem was.Honestly, I regret having come in touch with this company.
My car looked brand new, I bought it in December. Thanks to you it looks like how I got it the first day.
An accident related issue with the air conditioning and heat was not resolved. They are giving me a hard time about fixing it.
Staff were very friendly and nice, however my only dissatisfaction is that I wasn't updated regularly via email about the status of my car. Once it was near completion I stopped getting emails. Also, the repair took a little longer than anticipated and was ready on a Friday when I went out of town for the weekend, therefore I had to bring my rental car back early which was a big inconvenience which I suppose was more of an insurance issue rather than an issue with the body shop. Again the staff were very pleasant and accommodating.
As soon as I pulled in to the parking lot to park my car i was immediately greeted by a member on what to do. That helped right away for me because i didnt know what to expect and once i went inside to the counter there was no waiting. Everyone was nice and helpful. Keep up the good job.
I liked the daily email updates. It would've been nice to receive the final email stating that the car was ready instead of having to call 3 days after we received the email stating the car was in the final stage and almost ready. Having to call to check on the car meant extra days we had to pay for the rental car. Once you add that last and final email, you guys will be top notch. Thank you for the great service and work done to my car!
Help me prevent people from backing into my vehicle in the first place. Seriously, everyone was great.
I was very satisfied with the whole experience. Staff was very helpful, car repair looks great.
Extremely professional and smooth process that I had not received ever in the past! Great team with great service. Thanks!
Great work and ahead of schedule! Thank you!
Thank you! everyone was professional, friendly, and thorough through out the entire process. I was very satisfied.
The people that I interacted with were, Michael, Shateece, Julian, Henry, and Calvin who were professional, efficient, and polite.
Your business was very well organized. Everyone was very professional, personable and treated me and my relatively small repair with respect. I will recommend your business to friends if the opportunity arises. Thank you.
Dealing with you guys with the easiest, least painful process. Everyone was so friendly and kind and you guys were so efficient. Thanks for taking such great care of my car!!
Quick and efficient! Well done.
Vehicle Make : Volkswagen
I thought the staff were professional and courteous while the work performed was a higher quality than expected. Hopefully I do not have to return for more work in the future, but if my car needs bodywork I would certainly have it repaired again at International Collision.
personell were great , the fact that it took an extra week to fix my car was not great.
Although I was satisfied with the overall repair, i was concerned that I had to wait. The reason being, that something on the repair list was missed and had to done after I pointed it out.
Totally happy with the service, Geico, and the employees ....proud to have Geico for years ????
Did not do a proper diagnostic test.
Vehicle Make : Mitsubishi
The level of service you delivered was outstanding from start to finish. I commend your team for it's dedication to superb customer service. BRAVO!!! Keep up the good work. I will not hesitate to recommend you guys to friends and family.
the overhead light doesn't work when the door is open. I called to let you all know. otherwise it is great
I satisfied wt your work . I think u did a good job . No complaints for this moment
They kept me updated with my car
Great customer service. Great timing. Very convenient.
I was completely satisfied with International Collision. I also appreciated their notifying me about what was going on.
Exceeded my expectations!
You should be more than proud!
Thank you-you have my vote of confidence and I would HIGHLY recommend you!
It was apparent nobody had test drive my car. It felt weird leaving the lot but I guessed I was imagining it since it was just. I ended up having the car towed back within 20 minutes.
Very professional job, I am completely satisfied. Thanks!
1) the 360 camera does not work on the front. This problem needs to be resolved.
2) work took too long.
Everyone was extremely professional and efficient
The left front door doesn't align well with the bottom frame of the car
I was very satisfied with the service
Car was repaired ahead of schedule. Employees were very po.ite.
it was quick and easy. Everyone was very helpful and friendly.
Very professional. In and out very quick. I love the fact you washed my car after the repair.
We appreciate the excellent work you did on our car. We were disappointed that the car was not ready on Saturday, but your team made this right by delivering our car to our house today and returning our rental. Thank you!
At frist i was upset but i took my car back and the guys did a great job thank u ever so much
Someone left tools, parts and a hat in my car. Other than that, all was good.
My car looked great and much cleaner than when I brought it in. It looks brand new again! Thanks
Exceptionally great customer service and updated me often on cost, completion of work and pick-up. THANKS!
Service was efficient and fast. They gave me a clear explanation of the work to be done y keep constant communication providing progress report. I will recommend their service
The staff was professional and the work masterfully done
I was in the office only 15-20 minutes to check my car in for repair...very quick. The same time applies to when I picked up my car. Impressed!
Unhappy with the quality of the work.
The team was great and help me out tremendously
Thank you for fixing my car. People are friendly and nice. Especially thanks to Mr. Bonilla, he is very patience with me.
I was very satisfied, with the service.
The car was bright and shiny when I picked it up! I could not tell where the damage was. I have a few places which need repair, do you work outside of the insurance companies?
A job well done, including cleaning inside and out.
The car unbelievably was ready 3 days ahead of time. Excellent repair job.
Vehicle Make : Volkswagen
Fast, excellent repair and great customer service. Thanks!
Very professional service, thank you. A few delays related to ordering of parts, but overall, very good experience.
The front bumper cover was not attached as tightly as it could have been, and I wish it would have been checked before I picked up the car. Now I have to bring it back or just live with it the way it is.
The rear wheel still had tire marks on it from the vehicle that struck the car as well as what appeared to be a 2 inch drip of blue primer or paint on the on it. The scratches on the rear bumper had not been repaired. The repair where the metal had started to rust was not smoothed out and had two apparent dried drips. The interior of the car was covered in dust. The back seats had large chunks of what looked like white plaster on them.
Excellent communication as to status.
We appreciate your service and would recommend to friends to come to your place.
The repairs were done in a timely matter. Good customer service.
From beginnng to end, the service was professional, organized, thorough, timely, and flawless. You all are doing a great job, working together as a team. Good communication amongst your staff and great customer service. Keep up the good work! I would definitely recommend and/or use your services again.
Each staff member I came in contact with was friendly and courteous. I appreciated the emails and phone calls I received updating me along the way. It was a pleasure doing business with your establishment. Thank you.
I am very happy with collision center services, they have best customer services.
Extremely easy to deal with you. One time delivery excellent work and cleanliness
Very helpful and hospitable people.
Good work and customer service. Will be a pleasure working with you guys again if I have any other repairs to be done.
Good job, everything was on time and good customer services
Job well done, Genry was very nice and explained everything to me, he's great and he did a great job. Thank you Henry
Customer services was top notch. I didn't have any issues and got my car back within 2 days.
Efficient, friendly, professional and excellent outcome. Thank you'
I was very impressed with the speed and efficiency in completing the repairs
On my car. I am very pleased and I commend your team for doing such
A fine job. I will be happy to recommend your Collision Center to everyone
Also I want to thank Geico. Scott Owens made it easy for me as I felt
No added stress. Please thank him for me.
Great job. Fantastic communication, up-to-date information. Very satisfied. Thanks
Extremely friendly staff. Very appreciative of all the help I received.
The completion date for my repairs was rescheduled FOUR different times. Each time, I arranged my work schedule to be able to pick up the car 9n the scheduled date, only to learn at the last minute that it wouldn't be ready after all. I understand that work someone's tales longer than projected, but 4 reschedulings is excessive and delays were not communicated in a timely matter.
Everyone I have met has been helpful. The process was explained step by step, and any questioned I had were addressed. I am happy with the overall results. Thank you!
My car looks good but the customer service there really **** they never call or contact their customers and no one there communicates with one another it was THE WORSE PLACE I have ever been to I would not recommend it to anyone.
They did an excellent job in explaining and repairing the damages to my vehicle. Additionally, I think they even washed the vehicle as well. It looked awesome! Thank you!
Excellent repair-front end especially grey insert looks as new! My thanks to Henry and the rest of Int Collision staff.
Very nice service, very pleasant people to deal with, accurate and on time, kept me informed, plus of course did good technical job