Patricia S.
Vehicle Make : Hyundai
Car smells bad & makes a weird noise it didn't make before I brought it in.
Raymond S.
Vehicle Make : Chevrolet
Job well done.
Rehana N.
Vehicle Make : Nissan
I was not informed about any thing when ever I called to ask what is going on I did not get satisfactory answer . Result was that my car was put on replica bumper instead of Nissan original bumper. I would have fought with insurance company to give Nissan bumper than fake one ,I am very disappointed ?? I was ignored as if I did not exist and it was not my car very upsetting
Freddy G.
Vehicle Make : Vehicle
The job is well done and it doesn't look like anything even happened to the vehicle. My only hiccup is that it took a while to complete, but that isn't the companies fault. The automaker didn't have the parts available. Once International collision center received the parts they worked on my vehicle and completed it in a timely manner.
Angel R.
Vehicle Make : Mazda
I am still waiting for repairs
Edward D.
Vehicle Make : Ford
Was a good job overall in repairing my truck. A slight adjustment is needed to the hood to even out the gaps between the hood & fenders.
Selin S.
Vehicle Make : Vehicle
The team was very helpful in answering any of my questions and keeping me updated on the status of my car! Very satisfied with my experience!
Jason S.
Vehicle Make : Honda
Great communication for the most part. Very flexible with pickup times as well.
John R.
Vehicle Make : Vehicle
Although the repair to a little longer than expected, I am really please with the work. Also, I appreciate the body shop honoring my request to have my vehicle ready a day earlier than estimated.
Carlos M.
Vehicle Make : Honda
Everything, very good in general. However, there is room for improvement, such us:
- Managing the customer expectations and communication, regarding the delivery date of the vehicle. My van was delivered ****.5 weeks later than originally stated, which is completely understandable if one is informed **** or 2 days in advanced, or at least in the morning of the same day. Is not recommendable to tell the customer: “it can be ready today by 5 pm, but we’ll call you before you come if it is ready”. In my case I had to ask for permission at work to leave early.
The van was delivered, as previously informed, with a missing sensor that goes on the windshield, since it was out stock. Understandable, but I was told that I was going to be informed when the sensor arrived and there was no estimate on the delivery date. After 2 weeks I had to call, to find out if there was an update. Again! I understand that it can take time to get a part on the market, but maybe a weekly email assuring the customer that ICC is onto it and has not forgotten him/her.
- When I picked up the van, the Front Wheel Center Caps were missing I haven’t got them back.
Glories M.
Vehicle Make : Hyundai
The repair was done well, and the staff was great.
Robert M.
Vehicle Make : Audi
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Courtney B.
Vehicle Make : Lexus
Grease stains left on my cloth interior where the driver's seatbelt is attached to the vehicle. How is this not checked before returning - and why would anyone handle light cloth interior with greasy hands? A white/yellow hard substance was dripped down the exterior driver side back door and never attempted to be removed - not sure it will ever come off.
Nelson S.
Vehicle Make : Toyota
Car seems to be repaired in a professionL manner. Just waiting for the wheel cover
Stacey W.
Vehicle Make : Vehicle
Kept in contact, solved all our concerns.
David D.
Vehicle Make : Toyota
You did a great job and you delivered my car early. Thank you
Charles S.
Vehicle Make : Chrysler
Satisfied
Timothy P.
Vehicle Make : Nissan
17 days for a four-hour repair and still did not get it right. Taking my vehicle to a dealership.
Saurabh R.
Vehicle Make : Vehicle
Great service
Michael B.
Vehicle Make : Vehicle
Our Tesla appears to be completely repaired both visually and functionally. We want to specifically commend Luis for maintaining communication with us, even delays in receiving ordered parts.
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