Rico P.
Vehicle Make : Toyota
Damaris and Elizabeth Masood and the tall gentleman that picked up the car and handed the key was also great !
Kenneth I.
Vehicle Make : Toyota
Fast service
Thanks
Patrick R.
Vehicle Make : Lincoln
You didn’t paint the side mirror mounting bracket and reassembled the car with a flat gray (not painted piece). This lack of quality control and attention to detail cost my family 6 additional days without our vehicle.
Constantina K.
Vehicle Make : Honda
They were so kind and understanding when scheduling to fix the car and the quality of work was wonderful. Thank you!
Joel F.
Vehicle Make : Honda
I already submitted my negative comments two weeks ago.
Joel F
John R.
Vehicle Make : Vehicle
I am so happy my Tesla was repaired like new.
Janis B.
Vehicle Make : Toyota
Too many delays beyond the original promise date.
Jeff D.
Vehicle Make : Vehicle
Apparently the new Tesla door was not installed correctly as there is a lot of road noise now heard in the vehicle. We have been waiting over two weeks for International Collision Center to schedule an appointment when a loaner vehicle is available to use while repairs are completed on the Tesla. Thank you.
Sean E.
Vehicle Make : Kia
Brought vehicle in because back window was smashed. After vehicle was returned my daughter found glass in the backseat. We would have expected all broken glass to be removed from the interior of the vehicle and it was not.
Idrissa B.
Vehicle Make : Honda
The car is making a noise and the tire sign is lightning on the dashboard (low tire pressure) even though I keep on adding air. This happened 2 days after I picked it up.
Oluwakemi A.
Vehicle Make : Nissan
Thank you for taking the time to repair every issue in my car following my front-end collision. The process took a long time (Nov 29 to Jan 19) but it was thorough and I appreciate the regular updates your team provided on the status of repairs. Special thanks to the gentleman who called to share the updates, and always apologized when the estimated completion date changed — he was polite, well spoken, and answered questions patiently. Please encourage him to keep providing great customer service. Thanks again!
Alan M.
Vehicle Make : Subaru
Perfect
Selin S.
Vehicle Make : Vehicle
Very helpful, informative and fast but quality work!
Antonio A.
Vehicle Make : Vehicle
MISSING PROPERTY UPDATE:
After a bit of concern I initially in regard to my missing property within my trunk, the Center (Clay in particular) found ALL of my items placed in a separate storage area. During ‘tear down’ the repair team did not inform Clay that my belongings were safe. Clay did a search after I informed the Center of the missing items and found them on his own. He then FaceTime me to confirm all of the missing items were there. Excellent customer service from him, but a lapse of inter-office communication from the repair team.
REPAIR UPDATE:
I did like the seamless body work repairs performed initially. After a couple of days of significant rain, I do see moisture & fogging that I have never had before the accident predominantly on the repaired lens side (right rear). I plan on tinting the back lights like my left side (untouched), but I noticed that moisture as I was putting on new mud flaps that were totaled in the accident. I hope this is not a result of a poor seal.
Emille W.
Vehicle Make : Ford
The overall experience was an A+. My car was in and out quickly. The communications were great as well. The car looks brand new. A big Thank you to the entire team. Great service!!!!
Patricia S.
Vehicle Make : Hyundai
Car smells bad & makes a weird noise it didn't make before I brought it in.
Raymond S.
Vehicle Make : Chevrolet
Job well done.
Rehana N.
Vehicle Make : Nissan
I was not informed about any thing when ever I called to ask what is going on I did not get satisfactory answer . Result was that my car was put on replica bumper instead of Nissan original bumper. I would have fought with insurance company to give Nissan bumper than fake one ,I am very disappointed ?? I was ignored as if I did not exist and it was not my car very upsetting
Freddy G.
Vehicle Make : Vehicle
The job is well done and it doesn't look like anything even happened to the vehicle. My only hiccup is that it took a while to complete, but that isn't the companies fault. The automaker didn't have the parts available. Once International collision center received the parts they worked on my vehicle and completed it in a timely manner.
Angel R.
Vehicle Make : Mazda
I am still waiting for repairs
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