My car mats were left muddy and dust from body shop is left throughout the interior of my vehicle. Some interior vacuuming and wipe down should've occurred. Exterior seems ok but it's been raining constantly so haven't been able to inspect.
They were very good at keeping me informed about the progress of my repairs. And, they had the car finished when they said would. Their work was excellent.
Thank you very much for bringing my car back to life. The communication throughout the repair was exceptional. David Keiser was thorough, professional and quick to respond to my cares and concerns. The body work looks fantastic! I appreciate the attention to detail and the excellent condition my care was returned. It's is so clean..inside and out! Thanks to the whole team at Caliber!
Everything went as smooth as can go. I really loved that about my experience. Thanks you all for making this easy on me (the customer).
This is our second time there. Everything went pretty good. A few delays that I was informed of along the way- which were unavoidable and not your fault. Dave even managed to get the truck back sooner than they thought they could.
David was great and friendly. I am extremely happy on the service
They did an awesome job. Car looks brand new. The woman at the front desk couldn't have been nicer and more helpful, and Jonathan was as well.
Jonathan was awesome to work with!
Excellent service all around.
Vehicle Make : Mini Cooper
Very satisfied with my service. Everyone was very professional.
Vehicle looked brand new and details of repair were explained to me. Customer service of everyone I interacted with was professional and helpful.
Dave was very very professional and has best customer service anyone can ask for.
Thanks for all your quick response to my questions.
Feel like driving a brand new car. Thank you very much for all your repair work done for my car.
You kept me informed about the progress on my car. I appreciated that very much. Thank you for a job well done.
Excellent customer service. Dave was very professional and explained in detail the process of repairing my car.
Very pleased with vehicle repairs done. They even cleaned the inside of my car, my seats looks better than before!
Thank you Caliber!
Great communication and high quality repair. Jeep was nicely detailed upon delivery which was a pleasant surprise. Thanks for a job well done.
Thanks for the timely service and also for cleaning my car! You guys did an amazing job with the repair.
Excellent communication and fast service
I just want to tank all the great people working at caliber, Specially Kevin Nava, for he's carisma and professionalism makes you feel that you are in good hands.
Thank you very much to all.
Staff are friendly, knowledgeable and very professional. Works were done on time and often updating customer the repair status. Highly recommend!
Johnathan provided excellent customer service.
So far they did a good job. Thank you!
Two issues arose: the time frame given was not met and there are still heavy scratches near the tail light, that was replace.
I got my car which looked like a new one in two days. The repairmen are very nice.
Vehicle Make : Volkswagen
Caliber Collision exceed my expectations.
David was very informative as to what was done and what needed to be done to my vehicle overall. I appreciated that he let me know when my pickup date was going to be delayed.
Very pleased with the staff and service. The car looks like new and I appreciate the work everyone has done.
Great service. Robert was awesome! Thank you
Excellent work and service
Very professional and accommodating for someone like me who has a hectic schedule. I would definitely recommend again and again.
I always count on Robert. Robert makes it happen. Robert is great. I found on him: knowledge, experience, great service and most important he is someone I can always trust.
I am very much impressed by both the professionalism and the customer friendly attitude of everyone who I talked to at Caliber Collision San Jose. Robert in particular was extremely helpful and courteous throughout the time my van was there at the repair shop. It also helps that the work done was of great quality too. Thank you and keep up the good work.
Jonathon was our representative and was helpful, friendly, communicative and efficient. We had a great experience at Caliber.
The manager Robert Tran and team at Caliber Collision San Jose Airport are top notch, great people to work with. Honest and professional!
Very professional start to finish.
Great communication throughout the process.
Professional team, quick service.
Awesome service .Promised as delivered . The car was as good as new
Did not have any issues with insurance as well
Thanks for maintaining such high standards
You , guys did a great job thanks.
Dave really did an awesome job and taking care of my car needs. He was professional and polite, and I really appreciated his customer service. Gloria in the office was also wonderful in making the whole process easy. Thank you.
Due to the bad experience I received working with Nationwide Insurance, which is the insurance provider who damaged our vehicle. I was a little apprehensive with their recommendation choice. But after meeting with Kevin Nava, I knew I had nothing to worry about anymore. Kevin was fantastic. He was very professional and knowledgeable. He explained the whole process in a clear and concise manner. He kept his completion timeline and made the whole process enjoyable. From now on I will bring all my vehicles to Caliber due to Kevin's great customer service.
Great customer service, thanks
Very pleased with not only the service I received but the workmanship on the repair is top quality
Thank you soooooo much to everyone for a job well done. Thanks to Gloria for being kind and responsive anytime I called. To Robert for overseeing a great team, and huge thanks to Dave, who had been my primary contact, for just being readily available with great communication. With any and every correspondence, you responded very timely and we're always positive. It's great working with honest happy people. The repairs to the vehicle were perfect . I couldn't have asked for more.
In addition, you guys make great use of technology when it comes to updating clients on the repair process and progress.
Again thank you so much to the team at caliber collision San Jose airport !
Four Points San Jose Airport Hotel
Mi carro no levanta la puerta de la cajuela, los protectores de los focos de atrás ya no son los mismos le faltó un foco que va en la parte de adentro de la cajuela y en realidad no estoy satisfecha con el trabajo, solamente lo único excelente fue la limpieza
Vehicle Make : Mitsubishi
The customer service is awesome. They keep you updated during the repair and explain everything in detail when they hand over the car. I'm highly impressed.
Great Communications work was done very well completed on-time great customer service for my service rep I would definitely come back to you again
Staff were friendly and professional. I will be referring my friends and family.
Kevin was great, gave an easy, perfect experience. Thank you.
Caliber Collision provided exceptional customer service from beggining to end. I was updated on the progress of my vehicle, satisfied with the repair and will definitely recommend this shop to others. The entire process was quick and painless.
Customer service was great! Avalibility for repair service was accommodating, not to mention the quick yet detailed and great work. Overall experience was satisfactory!
This is my 4th time visit. Mt Robert Tran always exceed my expectation. I recommend to my family and friends.
Robert was helpful and did a great job. my car was repaired quickly.
It was a pleasant experience working with Caliber Collision located on terminal ave. They are really good at keeping customer up to date with the latest status of repair, and all their staff are super friendly.
My service advisor was Kevin Nava who did an excellent job of addressing all my concerns! I was very happy with the service at Caliber Collision!
I was very satisfied with a quick ,fantastic job done at Caliber, they go an extra mile for customer satisfaction, thank you Caliber collision
I really loved the service. Thanks Kevin Nava and Robert. You guys did great job. Completely happy
Great customer service and great quality repair! Would recommend caliber to others
Great, straightforward service. Excellent result. Thanks!
I'm satisfied with the its good
Sabrina was awesome. The email updates were very appreciated.
Very good customer service, the staff are very accommodating and polite. They did a good job repairing my car. Job well done. Thanks
Vehicle Make : Land Rover
Robert Tran was an awesome person to work with , so through, he explained everything always made sure I was informed... So good I asked him if he was the owner , because of his pride of what he did. I was very happy working with him and the co, very good work as well. Bill Stonhaus
Robert was great to work with! I would highly recommend Caliber Collision. First class service. Thank you for everything.
Robert and the whole Caliber Collision team did an outstanding job. They were understanding of my needs/concerns and very high touch throughout the entire process. Not to mention, my car looks great! I will gladly recommend their services in the future.
My radio doesnt work n fell out
Robert at Caliber terminal office is awesome!
My repair was completed quickly once the insurance company finally agreed. Caliber collision did a great job!
Caliber provided excellent service, I was very satisfied with the repair of my truck. The staffs was very friendly. Thank you Robert
Me gusta como trabajaron con mi carro
All were very accommodating , courteous , friendly and gearing towards the te satisfaction of the clients. I would highly recommend Caliber. Collision to my
anyobe: thanks for your service
My bumper was perfectly repaired in under 2 days. Robert was very helpful and provided me with frequent updates on the repair. The staff also gave me a ride after I dropped off my car. Rating: 10/10
Handled everything for me. I literally just had to drop the car off and you handled the rest. Whenever I had any questions, someone was always free to answer. Car looks like new and if anything ever happens again, hopefully not, I will go back to you guys for help!
Good Update Systems snd Very easy to deal with All people involved.
Great planning And no time wasted while waiting for parts to arrive.
I am really happy with the work caliber did. Robert helped me out alot and he was great with arranging the OEM parts and getting me the best possible price. He also managed to complete the repairs before schedule. Overall an amazing experience.
Sabrina and the folks at caliber did a fantastic job of walking me through the steps to get my car repaired and provided an accurate time frame.
I am well pleased with how caliber collision fixed our vehicle . Robert was very good with communicating with updates and the manager Dennis was very helpful and guaranteed us a good job and they did. I am very happy with the quality and outcome of the car. We left pleased and with a brand new looking suv. I will definitely refer them to others! And will definitely come back if needed.
GOOD JOB CALIBER COLLISION
-melanie & bryan
Great communication. Sabrina at the SJC location was personable and kept me updated all along the way.
Yes that it came Well my van
Great service, great folks
Special thanks to Robert Tran for the extreme
Professionalism and thoroughness
Sabrina is very professional and provides good customer service. My car repair was completed sooner than expected.
Robert has been awesome at assisting us. We had a really good experience working with your team. Thank you!
I received great service with quick responses and a cheerful attitude. All interactions were helpful and to the point.
The car looks great! The color match is flawless and there are no imperfections after the repair. Plus, I'm pleased that my car was washed inside and out - that was a nice touch.
The fact that I received a daily text updating me on the status of the repair was great!
Didn't like the lack of communication. I had to call to see why my car was delayed. And after I called only then did I receive a txt message.
Great service. No problems.
THE TEAM MEMBERS AT CALIBER COLLISION ARE GREAT
I'm very impressed with the good service from Caliber Collision. Robert is very nice and professional. I'm sure to tell my friends about how beat you are. Thanks Caliber Collision.
Vehicle Make : Volkswagen
Gres Service primor updates through completion very thourough and helpful
You were friendly, competent,quick and reasonably priced! While I hope that I don't have any more damage to my for a long time, I will come to your shop if/when it happens.
My experience with caliber collision was phenomenal everyone there was extremely polite and efficient they did the work in a timely manner and even return my rental car for me
Great job. Very professional and fast.
You guys did a great job thank you so much
We arrived back in town on a Sunday with our kids. Even though this isn't a day that the shop is open, Sabrina worked with Imran, the Center Manager, to help accommodate us. he came out and helped us pick up our car sobthat we could avoid being without one for the three day holiday weekend. That's super considerate!
Robert took excellent care of me and the work that was done is beautiful!
Great job. Robert is super.
Robert was fabulous with his communications. He helped reduce the time I would be without my car. The repair is outstanding. Very happy with the job all around.
Vehicle Make : Volkswagen
Efficient and painless. Thanks
Everyone was great. All friendly and professional. Went extra mile all around. Robert is a machine! Very nice, very professional. Kept me up-to-date. Met commitment. I am so surised how Caliber made such a strong positive impression on me as a customer. What a great firm!
Thank you very much! My bumper is the best looking part of my car.
Fast work and helpful employees
No communication with fhe customer.
They let you how the work on your vehicle is progressing and the guy I spoke with the most seemed very concerned that I was having a positive experience.
What stood out the most was the customer-centric attitude of EVERYONE I interfaced with during the process. Robert was extremely professional and kept me informed every step of the way. I appreciated the thoroughness of the original estimate and how he addressed all of my questions about the repair. The text messages were pretty cool too! I would definitely refer others to your shop and will suggest to CSAA that you be added to the list of their authorized facilities!
Robert is awesome! He went above and beyond to make us completely satisfied with Caliber. Thank you!
Robert was great at communicating with so I knew exactly what was going on and what to expect. In the end, they did a flawless job and I got the car a day earlier the expected!
Robert was great. Real fast service and they kept me up to date with every step of the way. Very happy
Robert was the best! He was able to overnight the parts needed so my car was completed it two days! He also stayed late on Friday because I was stuck in traffic coming to pick it up!