Service King was quick and kept me posted by text on everything they were doing to my car. I highly recommend Service King!
Bryan was very polite & caring. Facility was clean & neat.
Very nice and very professional people.
Great job and it was completed early
Broken axle not repaired. Right front tire accident related
When I dropped my car off, I was told I would be called in a couple of hours with a cost estimate and more accurate repair time. That call never came. When I picked up the car I noticed a large gap between right headlight and bumper. Had to leave the car for adjustment next morning and was told I'd be called when ready.... I had to call to check status. Was told brackets were missing causing issue but I don't see how this is possible since car has never had front end work before now.Still not happy about how right headlight is seated.
Brian was very helpful and thorough during the process. The text updates were great - I always knew the status. Car was done 4 days early - thanks!
Excellent customer service!!!
I loved the text messages
It took longer than expected to get my car back and although I called and was very frustrated and Brian was the one handling my car and he was great! Very professional and understanding. He took great care of my car for me and made sure the job was done right!
Delivered way faster than predicted!!
They did a great job. Made me very happy
We were treated by a very friendly and efficient staff.
All areas were explained with detail and we felt veru comfortable leaving our vehicles there.
Work done was excellent!!
It may have took a minute , but time taken to get it right.
Excellent customer service
Excellent, job well done.
The process was very professional with focus on meeting the specifics that were planned out from the time of vehicle review.
Zach Abernathy was my direct sales rep and he worked efficiently to meet the planned goals!!
I appreciated the weekly updates from staff member Zach and my cars looks like brand now. I couldn't be more happier with the fact that my car was finished five days before the original estimated finish date.
Everyone was very professional and went out of their
Very efficient process and the staff was super nice! Made everything flow nicely. :-)
The customer service was excellent. We were kept in the loop and got constant communication on the status of our repairs. It was very convenient to be able to return the rental car there when we picked up our car.
The gentleman who handled the endeavor (Bryan Locke) was polite, helpful, and was genuinely sympathetic to my situation. While I hope I don't have another accident, if I ever do again in the future, I'll not only be going tk ServiceKing, but I'll be asking for Mr. Locke by name!
Best service I have ever experienced at auto repair. Keep it up!
Very well communicated during the process.
I'm very happy with the repair service!
And the little snack gift
Great customer service and looks great
Bryan was excellent. If he is not in manage he needs to be he is truly an asset to your team. I enjoyed working with him.
I am very happy with the work that service king and there staff done on my verchile.
Zack and the rest of the Service King team made it extremely easy on me. This is by far the hardest repair I have had to deal with, all of the complications are from the insurance company. Once I was cleared to take my car in, it was seamless. The last repair shop took about 10 to repair minor damages, Service King took less that 72 hours to complete a more comprehensive repair. Thank you for making it easy.
Excellent job and customer service!! I am extremelly happy and satisfied! Thank you all!!
Great job! Thanks for the regular updates along the way.
Great work done to vehicle!
Great service! Easy, stress free!
Great customer service ...love text updates.. Brian was great
Super customer service, outstanding work on car. Very much appreciated!
We are glad to have chosen Service King, as the name truly suits the company. We appreciated the full explanation of damages and repairs, the repairs being done to our satisfaction, the promptness of service, the updates throughout the process, the patience in our ability to pick up our vehicle, and the token of appreciation on Service King's part (represented by the goody basket.) Thank you!
We are very pleased with the personal service from Zack. completely satisfied 100%
The service and overall experience was so great the only negative that comes to mind is the powder cream for the other wise great cup of coffee. That's how great the service was. All I can comment on is the powder cream.
I was very satisfied with the work done on my car, and it was delivered on time as promised. I would definitely recommend services king to friends and family. Thanks service king for a job well done.
Great customer service(Zach), and loved getting the text updates along the way.
Very good communication and letting me know the updates for my car. Everyone there was nice and welcoming. I will recommend you to someone who ever needs your assistance.
Excellent service! Brian was great and kept me informed on the status of my truck throughout the service. My truck looks like new and drives perfect so far. I would gladly recommend or take my next vehicle to Service King should I ever need future services/repairs.
Very good customer service, the ladys are so nice thanks
Your team turned a headache into an enjoyable experience. My truck was being repaired because I got rear-ended, but your people made me thankful I got to meet the folks at Service King. Highly recommended.
Excellent service very friendly
Now I know why you guys call yourselves Service King. After being treated like a King I was like oh, their the Kings of service. I get it. Outstanding organization you have put together. Zach was great.
Thanks to Brian for walking me through the process and helping me get my vehicle back quickly. I also appreciated the text message updates.
Excellent service with wonderful customer service. I was constantly kept abreast of what was going on with my vehicle. Best service from a repair shop I have ever experienced. Joanne was a wonder customer service representative. Thank you
Zach was excellent. He was very professional and made sure we were comfortably satisfied the whole time! 10 out of 10
Thank you so much for amazing customer service.
Nice people, excellent service, competent work!
Bryan did a great job. Good work.Thanks!
Excellent service and great work!
Your staff was courteous and professional.
Zach and the staff were all thorough, friendly and helpful
Joanne was very helpful. My vechile was returned to factory condition. I am VERY pleased with it and the customer service.
Very courteous and professional it was a pleasing experience.
Brian was outstanding! The whole experience was excellent.
Zach was friendly, professional and very knowledgeable and h er lpful. The front staff was friendly and helpful as well. Plus my car looks great!
Ten for service and every staff member was courteous and friendly. The work is commendable, also. Thank you.
Excellent service and repair. Thank you
Outstanding!!! Great job and great service. Beth Gerzina kept me posted all along and provided me with a level of customs service your company can be proud of. I will recommend your company to every one needing body repair. Thanks again for a great experience.
From check in to picking up our vehicle, the entire staff kept us informed and in the loop on the progress of our repairs. Great customer service!!
I really appreciated the frequent updates as to my car's progress. Everyone, especially Beth who arranged everything for me, went the extra mile to make sure I had a positive experience.
It was a wonderful experience. Thank you!
Excellent customer service!
Repairs done quickly! Great service!
Everybody was friendly and helpful from the time I brought my car in till I got it back. I was kept updated throughout the whole time my car was being worked on. Brian made the whole process not stressful at all. I will recommend service king to all my friends for any body repair work they need
My service advisor, Bryan was very courteous and contacted me along the way to let me know what was going on with my vehicle
Everyone was SUPER nice. It was such a painless experience. I was informed on the entire process and was extremely pleased with my car when I picked it up. Thank you so much service king!!
You guys did a really good job! I was really satisfied by the work and the time it took to finish the repairs. The service was excellent and the people were really forthcoming and professional. Thanks!!!
Vehicle Make : Volkswagen
great customer service.
Great experience. Customer service was excellent. Did a great job keeping me posted on the timeline of service.
Service king did a very good job on my car, and I am so appreciative of Zack and Brian.
Thank you so much guys for good work done.
Vehicle Make : Mitsubishi
Very professional and courteous.
I appreciate the hard work, thank you all so much.
I really appreciate the service you guys provided. My car was ready 24 hrs before the schedule time, so it was an amazing experience.
Great service friendly staff
Great job, and completed ahead of schedule!
Meridith, Zack and Brandy were fantastic. This is not my first nor will it be my last time at Service King. I also appreciate the updates on my text( one message a little cheesy) Lol!!! But a great experience.
Great service and excellent customer service
Bryan provided excellent service from beginning to end. Will definitely recommend your business to anyone needing vehicle repair.
My car looks good and is driving good.
Super quick service. Quality work & friendly staff.
Thank you !
Very professional team, great workmanship, I was kept informed about my car.
Brandy and Zach were awesome! Made the process painless, kinda funny and smooth. My car looks shiny and brand new again. I really appreciate Service King relationships with State Farm and Enterprise as everything was easy and smooth. On a scale of one to 10, I give 11s across the board. Thank you, thank you, thank you!
Great service, I will use again. Zack walked me through the process.
Good service, great staff. I was very happy with the service done on my vehicle
I appreciate Zach for all his assistance and customer service.
He made a unpleasant situation better.
No complaints. We appreciate the way that u took care of our baby (Big Body). She was so clean and shinny that she look like she just came off the Show Room Floor. We are quite pleased. Thanks again.
It was absolutely fantastic!!!!
Great communication with updates on progress
Everybody was very professional and the job was great. Took about 4 days and complete and that was good. The front girl Brandy it's hilarious you guys need to give her a raise comma she also did a great job telling us what to do and what not to do with the freshly painted vehicle. Give that girl a raise
Very concerned, kept me updated.
From start to finish my experience with Service King has been excellent.
Your people were great, explained the repair process and answered my
I want to drive the car for a few days to check it out, and then I will be happy
to fill out your survey.
Zack was excellent and I really appreciated the text updates.
Very Professional!! Best care I've ever
Gotten from a Colision company, I will
Highly recommend your service to my
Friends & Fanily.
It took a long time 22 days to get my car back that was a long time but everyone was awesome Beth helped me
I love the way that they treat the customer they was very nice to me an very support I will send more people I meet to them thank you all.George B
Just got it back. Service was great! Raining here so still looking at the workmanship.
We worked with Zach and we're very happy. Brandi was also extremely helpful to us.
It was nice being kept in the loop about my repairs
You guys are simply the best! (5-Stars). Thank you to all of you at the Lawrenceville, Georgia location!
Brian is just awesome! Very attentive and customer service master.
Scott was great. He made sure he kept me updated about the progress of my car.
Care package and text updates were a hit!
I liked the updates that were texted to me. I liked that I could leave my rental car with you. I appreciated the verbal recommendation about washing the car. Loved the gift bag. Beth did a great job.
Everyone at Service King was great. Scott did a phenominal job and kept me up on everything the whole time. Thank you for a job well done.
They get the job done, bottom line.
Everyone was wonderful especially Brian and Brandy. Thank you
They finished before they estimated by 4 days. The work was well done.
Beth was the BOMB!! Everyone was great but Beth was Awesome!!
Everything went great. Staff was very helpful
It was the best service ever. I was updated often and every one was great to deal with. Excellent is the best word.
Appreciate all the updates on when the car would be ready. The car looks great
Scott & his team @ SK in Lawrenceville Hurricane shoals are top shelf. Communication, repair work done, professionalism/customer interaction all score an 11 out of 10 . Bill Calhoun
Awesome employees! Always informed me through the process of vehicle. Would total recommend.
Scott was awesome to work with. He delivered my car exactly when promised and kept me informed all throughout the process. He made it easy and cared about the outcome. Thank you
It was the best service I ever had at a collision repair shop double thumbs up.
I was very pleased with your timely updates of the progress of the repairs to my car.
Awesome service! Repaired to my satisfaction and done early.
Excellent customer service.
Thank you for your guys kindness and consistency.
Excellent customer service
I really apreciate job was done as estimated. Beth took great care of us and she went the extra mile when I needed her help.
My car looks and feels so good!!! Thanks!
Scott helped provide us with awesome service and made the process easy. He also kept us updated every step of the way. Awesome service
Your level of service exceeded my expectations and I am very pleased.
Good communication and courteous service.
Great work. Great customer service
Scott is a EXCELLENT representative and couldn't have asked for better service. On a scale of 1-10 10 being the highest, I rate Scott at a 15 with customer service. It was a pleasure getting our truck repaired with Service King and with Scott.
Scott addressed all my needs and concerns. My truck looks great!
Excellent work....Zach was the best ...he needs a raise in pay and all expense paid vaca from the company.
Service King team did a great job
Super friendly tech that patiently listened to the incident details and my concerns. Dealt with me directly when I came down to check out the Service King facility since this was Allstate's choice to tow my vehicle here, not mine. Scott attended to me personally and immediately. He took me out to my car and already knew where the issues were. He had the paperwork ready.
Service King sent regular texts to update progress and got the job done in impressive time. No waiting to start on it, finished before estimated deadline. Though we agreed there may still be some mechanical issues from the accident, I was comforted comforted by Scott's (and a young assistant there), that I could call if anything seemed wrong.
When I came to pick up my car, I nearly cried. It was absolutely beautiful. Scott stayed late waiting on me to get through Friday traffic and was admirably friendly and informative as to caring for my new paint job, and explaining all the effort that was put into my areas of concern.
I even got a sweet gift bag full of treats as Service Kings token of appreciation.
I may not have originally chosen or knew about Service King, but it turned out to be a great experience and sheer luck for me! Thanks again Scott S. --Charlotte Gay.
Very happy with the service that we were given. We are kept in the loop every step of the way. It was really quite refreshing.
Scott how to me a lot appreciate his service
Did an excellent job thank you
Did it's pretty nice. Woodward
Quality repair. Thought the text up dates kept me informed of progress on my car. Nice job.
The whole experience was professional , clear, and the staff was very knowledgeable . The Impala looks great .. Brandi was very knowledgable and very nice . Really Wayne and Brandi made this experience the best it could be .. Wayne also was very nice and very knowledgeable . Both of them assets for your company .
Vehicle Make : Volkswagen
Everything was great!
My car looks good and was done faster than originallye estimated.
I can't think of one thing that could've been improved. Zach Abernathy answered all my questions and explained what to expect. I received progress reports and told when to expect the work to be completed. The work was compiled early and looks great. My car was returned clean, nice surprise. Thank you for quality work and great customer service. I have already referred a friend.
Looks like a new car!!! Great job.
Zach was exceptional in dealing with our vehicle. He kept us updated everyday. The car looks great and was done ahead of schedule in time for the weekend. Best service we've had on our vehicle. He even buffed out a spot where someone's red door hit our car. Thanks Sevice King! Sean and Phoebe James
Excellent in cost, timely, and professional work. Zack was superb.
Vehicle Make : Volkswagen
Beth was very good at taking care of all my concerns, an asset to your company
Excellent. Amazing attention to detail...don't know how they can be so organized, and so kind and professional but treat you as if you were their best client! They made what is a stressful situation, kind of fix it all perfectly. My car looks brand new. Even their office is spotless and comfortable. They even helped me get my little dog in my car and settled. PERFECT in everything they do..Thank you.
vvery courteous ,pleasant,and helpful. nice comfortable staff to deal with.
Took 2 months to repair my car. The car was repaired well, it just took them a long time.
I have no driven my car long enough to be completely satisfied. Once I drive it for a while and don't hear any clicks, sounds or vibrations I'll know if I'm totally satisfied.
Very good customer services!
I had great service from Beth at the Service King we used. Kept me informed and my vehicle was completed on time.
Very nice and professional organization. Very helpful service representative, Beth Gerzing. Work was completed well and when promised. Will return if needed for something else (hope not!), and recommend. Thanks....
I was really happy with the work that was done on my vehicle and more than pleased with the service. I loved working with Linda! She was very personable and always communicative! My car was there for quite a while and she kept me in the loop at every step. They were also helpful in dealing with Allstate. I really appreciate all that Linda and Walter and everyone there did to help me get my car back as quick as possible. It looks great!
I got there almost at the time of closing and the staff was pleasant and was willing to accommodate me. The repairs were completed in a short time.
Great job on the car and very courteous staff.
The generic bumper they put on way inferior from the original, you couldopen the trunk and i could see a gap between frame and bumper could i actually see the. Ground, also one of the rims was restore but it outshines other 3... Thefore i was not at all, lady did inspection was more concenerned with collecting deductible than anything else, also when I got home had some stain inside cup holder, it looked like a thick yellow sticky liquid i had to clean it my self..... Going forward not satisfied at all.... People inside the office very pleasant
Really simplified the process. Kept me very informed throughout the process.
Buddy and Brandy were a pleasure to work with! Excellent communication throughout the process!
Buddy AND company took care of my needs very well, thank you.
Linda gives great service. Especially directions.
Everything was wonderful.
My car is brand new once again.
Hood and trunk not aligned properly paint chip on rear bumper cover
Vehicle Make : Volkswagen
We were very pleased with the service Buddy gave us. He stayed in contact with us and car was finished earlier than first told.
Customer service was EXCELLENT. Updates each day on my repairs and Linda was very helpful and friendly. I was in and out for drop off and pick up and Car was ready before the date they promised. My experience was the best.
Everyone was very friendly! I was called with an update everyday.
Buddy was very informative and helpful. Pleasant to work with.
Great work and finished before due date!