Work was flawless and my jeep was much cleaner than when i left it! Much appreciated
The staff was very friendly and helpful. I was kept up to date very frequently by text message (which was very convenient). The whole process was convenient and painless :)
My dissatisfaction certainly didn't all fall on Service King. Most falls on the Farmers Insurance Company and what I had to go through to make my car whole again. That being said, everyone is a part of the pieces that ultimately decide a good or bad experience. The food can be great but the service terrible and ultimately it all plays a part on whether I return to that location again or not. My experience from beginning to end during this process was terrible. Service King just happened to get caught up into that experience. I will say this though. Joanne Alford was always kind and as helpful as possible. I thank her for that. Thank you, Fieldin Culbreth.
Traves was awesome and demonstrated great customer service!
Great communication throughout the process. Bryan was very professional!
The paint matched perfectly! I am very impressed with the quality of the body and paint work. There is a little overspray that I need removed, and the fumes somehow made it into my cabin (still airing that out) but I am overall very happy with the final product. Thank you!
Great see, love the consistent updates
Amazing customer service.
Brian was great, awesome customer service. I will refer my friends to Service King. Thanks Susan R
Keeping me informed of progress
Great experience and advisor was the best. I will definitely recommend to friends.
Brian was a consummate professional excellent representative for your company
Friendly and professional. Well pleaded
Traves was very professional and courteous in my interactions with him. He did not just hand me a quote but took time to explain the details of the repairs that would be done on my car.
You are all amazing. GREAT TEAM WORK!
Great service Traves was excellent. Would recommend your collision services.
Thank everyone in the office and behind the scenes that they did an excellent job. ????????????
It is obvious that customer service is a priority. I was check in quickly and Joanne and Brandy kept me updated on the progress of my repair. My vehicle was washed and vacuumed and delivered back to me on time. And best of all, my vehicle looks great. They did an awesome job on my repair. I highly recommend them. I will never take my car anywhere else for my bodywork and paint.
The communications needs improuvement.i was told two weeks then i received a call that it will be ready 1/6/17 then 1/11/17.No communication from 1/6to 1/11 and meanwhile been charged for the rental car for10 more days.
Vehicle Make : Volkswagen
Everyone was professional and Travis exceeded my expectations!
Thank you so much to everyone there for repairing my car like new!
Everyone was extremely nice and knowledgeable. My truck was ready before the expected date which was a bonus. Thanks Service King!!
Exceptional service that should be considered the 'Gold Standard' for all customer facing industries. Thank you for everything!
Vehicle Make : Volkswagen
Took over a month to "too fix" my car. You guys put the wrong hood on my car. There is over spray spots witch tells me you didn't inspected you work. I had to get into argument with the manager to get a "visual estimate" seriously???. Honestly I think 8600 is way too high but whatever I had to pay 500 deductible. Keep your customers informed what's the deal with there vehicles and be little bit more friendly in the end this is who is pay bills. Service King was a bad experience for me sorry. this is the first and the last time I let you do anything on my car except put on the correct hood when comes in
My entire experience was excellent. The staff are very professional and attentive.
customer service was great,excellent communication kept me informed during the repair process.
one word that i can think of is "awesome". you guys finished my truck just in time for the holidays, i would definitely reffer anyone if my friends in the future. thank you so much my truck looks brand new
Brian Locke and the young woman sitting as you walk in the door took great care of me. I had forgotten to get a rental and it was not a problem to do it for me. My car looks do good, too.
Billy was the first person I met at Service King. He is the reason I came back instead of having someone else care for my car.
Job well done, y'all!
Bryan Locke was my service provider. Very courteous and professional. A positive reflection on Service King.
Great service, kept me inform at all stages!!!
Brandy is a treasure, she is a delight to work with and placing your mind at ease. First time working with Brian and he too was great. We wouldn't want any other repair shop working on our vehicles. Thanks Service King.
Fast and quick service. It has been a pleasure doing business here. Bryan was great! He took the time to explain the process thru and thru. A total great experience. Thank to all of the employees for doing such a great job with my repair.
The work is great and the service is outstanding. If I need anymore work done, I will call. I will also recommend your services to others. Thank you so much
Vehicle Make : Volkswagen
Could not be more pleased with the service I received!! Your staff is amazing attentive and very welcoming!! They accommodated a situation that arose and made this experience less stressful!!I will be recommending service kind to all my friends...thanks!
They were great, friendly, and kept me well informed. I would definitely use them again.
Thanks to Bryan and everyone else there who was a part of working on my car, taking it to Kaufman and everything else. I wasn't expecting everything at check out and I felt very well taken care of and I have my baby back again!
Everyone was very professional. The car looks like new.
Quick turn around time. Very friendly employees. I felt comfortable the entire time.
Awesome job and wonderful customer service
Repair is good...
One issue is that the interior smelled really strong of paint. Ive never had this happen at any other shops.
Call more often instead of texting. If service time takes longer than expected, then give a perk.
Bryan Locke was very helpful. It was a pleasure working with Service King. Great service and quick turn around. They even washed my car too! Thank you!
I would appreciate more updates and quicker responses to calls. Would be nice to be able to text a question
I appreciate the daily text keeping me well informed regarding the progress of my car repairs and the staff were very professional and friendly and I will be recommending Service King to my family, friends and coworkers for a job well done.
My car looks great and the people there were kind.
Service King has always been completely professional throughout the entire repair process and always gave me prompt updates as to the status of my vehicle.
Service King was quick and kept me posted by text on everything they were doing to my car. I highly recommend Service King!
Bryan was very polite & caring. Facility was clean & neat.
Very nice and very professional people.
Great job and it was completed early
Broken axle not repaired. Right front tire accident related
When I dropped my car off, I was told I would be called in a couple of hours with a cost estimate and more accurate repair time. That call never came. When I picked up the car I noticed a large gap between right headlight and bumper. Had to leave the car for adjustment next morning and was told I'd be called when ready.... I had to call to check status. Was told brackets were missing causing issue but I don't see how this is possible since car has never had front end work before now.Still not happy about how right headlight is seated.
Brian was very helpful and thorough during the process. The text updates were great - I always knew the status. Car was done 4 days early - thanks!
Excellent customer service!!!
I loved the text messages
It took longer than expected to get my car back and although I called and was very frustrated and Brian was the one handling my car and he was great! Very professional and understanding. He took great care of my car for me and made sure the job was done right!
Delivered way faster than predicted!!
They did a great job. Made me very happy
We were treated by a very friendly and efficient staff.
All areas were explained with detail and we felt veru comfortable leaving our vehicles there.
Work done was excellent!!
It may have took a minute , but time taken to get it right.
Excellent customer service
Excellent, job well done.
The process was very professional with focus on meeting the specifics that were planned out from the time of vehicle review.
Zach Abernathy was my direct sales rep and he worked efficiently to meet the planned goals!!
I appreciated the weekly updates from staff member Zach and my cars looks like brand now. I couldn't be more happier with the fact that my car was finished five days before the original estimated finish date.
Everyone was very professional and went out of their
Very efficient process and the staff was super nice! Made everything flow nicely. :-)
The customer service was excellent. We were kept in the loop and got constant communication on the status of our repairs. It was very convenient to be able to return the rental car there when we picked up our car.
The gentleman who handled the endeavor (Bryan Locke) was polite, helpful, and was genuinely sympathetic to my situation. While I hope I don't have another accident, if I ever do again in the future, I'll not only be going tk ServiceKing, but I'll be asking for Mr. Locke by name!
Best service I have ever experienced at auto repair. Keep it up!
Very well communicated during the process.
I'm very happy with the repair service!
And the little snack gift
Great customer service and looks great
Bryan was excellent. If he is not in manage he needs to be he is truly an asset to your team. I enjoyed working with him.
I am very happy with the work that service king and there staff done on my verchile.
Zack and the rest of the Service King team made it extremely easy on me. This is by far the hardest repair I have had to deal with, all of the complications are from the insurance company. Once I was cleared to take my car in, it was seamless. The last repair shop took about 10 to repair minor damages, Service King took less that 72 hours to complete a more comprehensive repair. Thank you for making it easy.
Excellent job and customer service!! I am extremelly happy and satisfied! Thank you all!!
Great job! Thanks for the regular updates along the way.
Great work done to vehicle!
Great service! Easy, stress free!
Great customer service ...love text updates.. Brian was great
Super customer service, outstanding work on car. Very much appreciated!
We are glad to have chosen Service King, as the name truly suits the company. We appreciated the full explanation of damages and repairs, the repairs being done to our satisfaction, the promptness of service, the updates throughout the process, the patience in our ability to pick up our vehicle, and the token of appreciation on Service King's part (represented by the goody basket.) Thank you!
We are very pleased with the personal service from Zack. completely satisfied 100%
The service and overall experience was so great the only negative that comes to mind is the powder cream for the other wise great cup of coffee. That's how great the service was. All I can comment on is the powder cream.
I was very satisfied with the work done on my car, and it was delivered on time as promised. I would definitely recommend services king to friends and family. Thanks service king for a job well done.
Great customer service(Zach), and loved getting the text updates along the way.
Very good communication and letting me know the updates for my car. Everyone there was nice and welcoming. I will recommend you to someone who ever needs your assistance.
Excellent service! Brian was great and kept me informed on the status of my truck throughout the service. My truck looks like new and drives perfect so far. I would gladly recommend or take my next vehicle to Service King should I ever need future services/repairs.
Very good customer service, the ladys are so nice thanks
Your team turned a headache into an enjoyable experience. My truck was being repaired because I got rear-ended, but your people made me thankful I got to meet the folks at Service King. Highly recommended.
Excellent service very friendly
Now I know why you guys call yourselves Service King. After being treated like a King I was like oh, their the Kings of service. I get it. Outstanding organization you have put together. Zach was great.
Thanks to Brian for walking me through the process and helping me get my vehicle back quickly. I also appreciated the text message updates.
Excellent service with wonderful customer service. I was constantly kept abreast of what was going on with my vehicle. Best service from a repair shop I have ever experienced. Joanne was a wonder customer service representative. Thank you
Zach was excellent. He was very professional and made sure we were comfortably satisfied the whole time! 10 out of 10
Thank you so much for amazing customer service.
Nice people, excellent service, competent work!
Bryan did a great job. Good work.Thanks!
Excellent service and great work!
Your staff was courteous and professional.
Zach and the staff were all thorough, friendly and helpful
Joanne was very helpful. My vechile was returned to factory condition. I am VERY pleased with it and the customer service.
Very courteous and professional it was a pleasing experience.
Brian was outstanding! The whole experience was excellent.
Zach was friendly, professional and very knowledgeable and h er lpful. The front staff was friendly and helpful as well. Plus my car looks great!
Ten for service and every staff member was courteous and friendly. The work is commendable, also. Thank you.
Excellent service and repair. Thank you
Outstanding!!! Great job and great service. Beth Gerzina kept me posted all along and provided me with a level of customs service your company can be proud of. I will recommend your company to every one needing body repair. Thanks again for a great experience.
From check in to picking up our vehicle, the entire staff kept us informed and in the loop on the progress of our repairs. Great customer service!!
I really appreciated the frequent updates as to my car's progress. Everyone, especially Beth who arranged everything for me, went the extra mile to make sure I had a positive experience.
It was a wonderful experience. Thank you!
Excellent customer service!
Repairs done quickly! Great service!
Everybody was friendly and helpful from the time I brought my car in till I got it back. I was kept updated throughout the whole time my car was being worked on. Brian made the whole process not stressful at all. I will recommend service king to all my friends for any body repair work they need
My service advisor, Bryan was very courteous and contacted me along the way to let me know what was going on with my vehicle
Everyone was SUPER nice. It was such a painless experience. I was informed on the entire process and was extremely pleased with my car when I picked it up. Thank you so much service king!!
You guys did a really good job! I was really satisfied by the work and the time it took to finish the repairs. The service was excellent and the people were really forthcoming and professional. Thanks!!!
Vehicle Make : Volkswagen
great customer service.
Great experience. Customer service was excellent. Did a great job keeping me posted on the timeline of service.
Service king did a very good job on my car, and I am so appreciative of Zack and Brian.
Thank you so much guys for good work done.
Vehicle Make : Mitsubishi
Very professional and courteous.
I appreciate the hard work, thank you all so much.
I really appreciate the service you guys provided. My car was ready 24 hrs before the schedule time, so it was an amazing experience.
Great service friendly staff
Great job, and completed ahead of schedule!
Meridith, Zack and Brandy were fantastic. This is not my first nor will it be my last time at Service King. I also appreciate the updates on my text( one message a little cheesy) Lol!!! But a great experience.
Great service and excellent customer service
Bryan provided excellent service from beginning to end. Will definitely recommend your business to anyone needing vehicle repair.
My car looks good and is driving good.
Super quick service. Quality work & friendly staff.
Thank you !
Very professional team, great workmanship, I was kept informed about my car.
Brandy and Zach were awesome! Made the process painless, kinda funny and smooth. My car looks shiny and brand new again. I really appreciate Service King relationships with State Farm and Enterprise as everything was easy and smooth. On a scale of one to 10, I give 11s across the board. Thank you, thank you, thank you!
Great service, I will use again. Zack walked me through the process.
Good service, great staff. I was very happy with the service done on my vehicle
I appreciate Zach for all his assistance and customer service.
He made a unpleasant situation better.
No complaints. We appreciate the way that u took care of our baby (Big Body). She was so clean and shinny that she look like she just came off the Show Room Floor. We are quite pleased. Thanks again.
It was absolutely fantastic!!!!
Great communication with updates on progress
Everybody was very professional and the job was great. Took about 4 days and complete and that was good. The front girl Brandy it's hilarious you guys need to give her a raise comma she also did a great job telling us what to do and what not to do with the freshly painted vehicle. Give that girl a raise
Very concerned, kept me updated.
From start to finish my experience with Service King has been excellent.
Your people were great, explained the repair process and answered my
I want to drive the car for a few days to check it out, and then I will be happy
to fill out your survey.
Zack was excellent and I really appreciated the text updates.
Very Professional!! Best care I've ever
Gotten from a Colision company, I will
Highly recommend your service to my
Friends & Fanily.
It took a long time 22 days to get my car back that was a long time but everyone was awesome Beth helped me
I love the way that they treat the customer they was very nice to me an very support I will send more people I meet to them thank you all.George B
Just got it back. Service was great! Raining here so still looking at the workmanship.
We worked with Zach and we're very happy. Brandi was also extremely helpful to us.
It was nice being kept in the loop about my repairs
You guys are simply the best! (5-Stars). Thank you to all of you at the Lawrenceville, Georgia location!
Brian is just awesome! Very attentive and customer service master.
Scott was great. He made sure he kept me updated about the progress of my car.
Care package and text updates were a hit!
I liked the updates that were texted to me. I liked that I could leave my rental car with you. I appreciated the verbal recommendation about washing the car. Loved the gift bag. Beth did a great job.
Everyone at Service King was great. Scott did a phenominal job and kept me up on everything the whole time. Thank you for a job well done.
They get the job done, bottom line.
Everyone was wonderful especially Brian and Brandy. Thank you
They finished before they estimated by 4 days. The work was well done.
Beth was the BOMB!! Everyone was great but Beth was Awesome!!
Everything went great. Staff was very helpful
It was the best service ever. I was updated often and every one was great to deal with. Excellent is the best word.
Appreciate all the updates on when the car would be ready. The car looks great
Scott & his team @ SK in Lawrenceville Hurricane shoals are top shelf. Communication, repair work done, professionalism/customer interaction all score an 11 out of 10 . Bill Calhoun
Awesome employees! Always informed me through the process of vehicle. Would total recommend.
Scott was awesome to work with. He delivered my car exactly when promised and kept me informed all throughout the process. He made it easy and cared about the outcome. Thank you
It was the best service I ever had at a collision repair shop double thumbs up.
I was very pleased with your timely updates of the progress of the repairs to my car.
Awesome service! Repaired to my satisfaction and done early.
Excellent customer service.
Thank you for your guys kindness and consistency.
Excellent customer service
I really apreciate job was done as estimated. Beth took great care of us and she went the extra mile when I needed her help.
My car looks and feels so good!!! Thanks!
Scott helped provide us with awesome service and made the process easy. He also kept us updated every step of the way. Awesome service