Wow! Every step of the way the associates walked me through the process. Superb service and repairs were done on time. Car looks like new. Thanks again for a great experience!
the staff was courteous, knowledgeable, easy to contact and put me at ease when dropping off and picking up the car...plus, the car is clean...
thank you, Ute
Absolute professionals & very easy to work with. I was informed for each step of the process of the repair. I have recommended your shop to USAA as well. Thank you so much!
Very friendly staff. They did everything to make sure all of my business ran smoothly
I would absolutely recommend Seneca Autobody/Jerry's Collision Center. The work looks great. The new bumper is straight and evenly spaced, and the lights and trailer light plug fit in it like the factory bumper. Even my aftermarket back-up lights are installed just like on the old bumper. They kept me informed during the process, did the work in a timely manner, helped arrange for my transportation, and were familiar with our USAA costs and requirements. They are an all-around professional and pleasant shop.
I am happy with the work, it is a good work, the only things is that there was a misunderstanding since I thought that the all car was going to be fix and paint. That why I requested 2 estimate and I want to take advantage of the rented car. I see if I could do it later. I will call. Maria was very nice and the rest staff member too. Thank you so much!.
To All, My experience was courteous and professional by all of the staff.
Paul F Baltrunas
There was some miscommunication about when the vehicle was to be ready, but overall I'm well pleased.... Thank you!
Very friendly and knowledgeable staff! My vehicle was repaired in ONE DAY!
Professional work done by good people. Seneca is a pleasure to work with.
Courteous, professional, and excellent service
Seneca staff were extremely helpful and they completely explained the total procedure. Additionally, the work took less than two days. Great job.
Chuck did a wonderful job and I was happily surprised to see my car was cleaned when I picked it up. Thanks again for the quick turnaround!
Excellent service; repairs very well done.
This is the second time with Senera and another good experience. I am so amazed again when I picked up my car, it was well taken care of. you did a good job fixing the scratch on my car and it's clean inside and out. Thanks!
Excellent job and car was ready before the promised date!
Excellent, will definitely comeback and refer others.
Outstanding workmanship -- price a bit high, though.
Great job. On time. Many thanks.
Everything looks great and shiny!! Only thing I noticed was the town sticker needs to be replaced, which I'm sure was hard to take off!' Thanks again!!
The whole process was easy. Everyone was very responsive and my car looks great!
Everyone at Seneca was very nice. From the moment I got there I felt like they cared about me and my vehicle. The repairs were done very timely and my car looks great. Seneca has great customer service.
Hello Chuck, Maria, and Shane,
Thanks for great service!
Regards, Bill and Cindy
They did a unbelievable job on my truck. Finished ahead of schedule, even though the weather was bad my truck was clean. I as very pleased with service I received from Charlie he listen to me when I dropped of the truck and covered all
my concerns. Only issue I have is parking lot is under mud or full off cars no room around their
Customer service is friendly, courteous, and very professional.
Thank you for doing a good job and getting it done much sooner than expected.
I only had one new running board put on instead of a set as stated on State Farm's appraisal. So one is brand new black and the other is weathered after 3.5 yrs. Plus the left the inside of the car dirty. I am happy with everything else so far.
The team was great to work with. Debbie got things going for us and Maria was great throughout the whole process.
I am very pleased with the repairs on my vehicle. Everyone was very helpful and accommodating. Thank you.
Nice paint job
On time delivery
No question asked
They even fixed my license plate!!!!
The quality of the body work is great. When I drove away from Seneca there was a nail in my tire and the back up alert system is operating intermittently. Chuck was very good about looking at the back up sensors, but the problem couldn't be replicated. If it continues I'll bring it in.
Great Job! Thanks. Glad you're a USAA approved shop.
Extremely happy with my experience. Would use Them again if the need ever rises.
My car is very good, thank you!
Chuck was great and I appreciate that he is very busy. Eddie took me to Enterprise when they failed to pick me up at appointed time. Your text updates were appreciated and made me feel like I was kept informed during the process. Debbie was accommodating and I like her sincerity including her apology when I wasn't contacted prior to exceeding the estimate by approx ****,000.00. And there is the essence of not being entirely pleased with my Seneca experience. Prior to exceeding the estimate, I should have been contacted and heard my options. Else, all was good. And while I am not entirely satisfied, I do appreciate the people that I dealt with at Seneca. So fix the process and I would say I am entirely satisfied...in fact, happy.
I just want to thank your staff for a professional and speedy service.
Great people. Will know about the car after I drive it a few times
Vehicle Make : Volkswagen
They did a great job and kept me informed with updates!! I had a great experience and Debbie and chuck were outstanding!
Chuck was very friendly and helpful. Very pleased with our whole experience. Thank you.
Great experience, very friendly and knowledgable. Great communication! Would absolutely reccommend Seneca!
My car was delivered before the estimated time and you also detailed the inside!!!
It was a great experience, your staff was friendly and keep me informed on the progress of the repairs. It was a pleasure to do business with Seneca!
I especially liked the updated emails that came during the process. If needed please use me as a reference for your work.
Not all the fasteners are connected. There is a metal on metal rattle. The windshield grommet is ripped and several of the cowling screw covers are broken or missing.
My car looks like brand new, the paint job was well done, they finished the job as promised. My car is clean in and out when I picked it up. The staff are friendly. Thank you Seneca auto body.
Great job. Thank you so much.
The work looks fantastic; the shop's staff was great.
was amazed that came out cleaner than Went in
The Seneca staff was very helpful to ensure I understood all aspects of the repair process - what repair was needed, how it will be accomplished, and when it will be done. All personnel were very cooperative, especially Ed and Debbie in the front office - both were very focused on customer satisfaction.
I would recommend Seneca to potential customers. It was an excellent experience.
They did an excellent job.
is excellent service I'm really happy your service
Everything looks great and it was a nice surprise to have the car washed and cleaned inside and out. Thank you!
I enjoyed working with you. Very courteous, friendly, and professional I will recommend you to my friends. Also, USAA will receive a notification from me stating my overall satisfaction. Thank for an excellent repair on my vehicle!!! John s. Johnston, Leesburg, VA.
A very good rep;air completed promptly Thankyou.
Job well done. I was a walk-in. Handled quickly & completely. One issue is I didn't get a call when my car was ready. This caused me inconvenience when I called too late. Shop had closed.
Office employees were very helpful and were able to answer all my questions.
They took 8 days to fix minor fixes
I thought the women working in your front office - my first impression opportunity - were very nice and gave me a warm welcome. They were knowledgeable and respectful. Then the person who did my estimate (sorry - forgot his name) was very nice, professional, and very frank about the estimate, explaining why it could be anywhere from 1000-2000. The car was done when he said it would be done. And my husband, who has an extremely critical eye was very happy with the final product. So a great job all around. I will recommend Seneca in future to anyone needing auto body repair . Thank you to the whole team.