2nd survey I've answered; Wendy was OUTSTANDING with amazing communications throughout. The work that was completed was high quality, but 4 items still need to be replaced or fixed or completed.
Excellent service and workmanship. You were recommended by USAA and
I conveyed to them my complete satisfaction. Special kudos to Madison for
very special service.
Great customer service. Very clean y detailed work done. My car was shining in and out. Loved it. Thank you
Wendy was awesome and great to work with!
Disappointed by the cleanup after the repair. The repair is fine but there was dust all over the interior that came from the body shop.
Repairs were outstanding and done very quickly. Wendy provided excellent communication and everyone we had contact with was professional and courteous.
The sanitizer used on the inside of my car really bothered me as I have chemical sensitivities. I imagine it was used because of Covid, but wished they had told me ahead of time and left the windows open on the car to air out. It’s been weeks and the smell is still strong.
Yours was the lowest price of the bids I received; the work was done quickly and everything looks great. Pickup was easy and I was treated with courtesy throughout the entire process.
Vehicle Make : Mitsubishi
VERY SATISFIED WITH MY CAR - LOOKS BRAND NEW! GREAT SERVICE! DEBBIE AND WENDY WERE GREAT! I'VE RECOMMENDED FRIENDS TO USE JERRY'S COLLISION CENTER FOR THE SAME GREAT SERVICE THAT I RECEIVED. THANKS AGAIN!
Excellent repair job on my truck. Thank you much
Great team with OUTSTANDING work
Wendy Horton was my direct contact on a prior accident, and so I reached out to her for this one. Unfortunately my car was a total loss, but Wendy helped me every step of the way, and even held my plates for me. Thanks again!
Wendy and Debbie were responsive to my calls and the vehicle was ready when promised. The workmanship on the vehicle was outstanding.
Super helpful staff and fast repair on my truck for an insurance claim!
The estimate as completed in a timely manor and repairs were delivered sooner than expected.
We dropped our vehicle off for a repair and the collision center did a great job of coordinating with the service dept to complete the task. They blended the colors very well.
I’ve only had the car for a couple of weeks now. There was a lot of repair needed but everything seems to running well. No issues. Thank you to those that fixed it. Wendy was amazing throughout the entire process. She was friendly and detailed with her emails and phone calls about what I needed to do to keep the process moving. I felt very comfortable with my car repairs because of Wendy. Thank you!!!!
Was charged for ****.5 hours but my car was in the bay for 32 minutes and the last 5 were simply them walking around the car. Additionally the amount charged for materials seems excessive for the small amount used. While I appreciated them taking the car in immediately and the work appears good, overcharging is unacceptable. I won’t be recommending you to my neighbors for those reasons.
Debbie and Wendy were both a delight to meet and work with at Jerry’s Collision, Leesburg, VA. I was contacted just moments after my initial call with my insurance company, and I was delighted to hear such a friendly voice on the other end of the telephone because it’s never pleasant being involved in a collision, even a minor one. My case was handled swiftly and completely, and while it was being done, I was kept abreast of the process and progress. Wendy also handled everything with Enterprise Car Rental too. I got my vehicle back today, and I couldn’t even tell any work had been done because the car was looking as brand new as when I’d bought it a few weeks ago. I would definitely use Jerry’s Collision again and highly recommend their services.