Wonderful customer service. Dennis was so helpful, I appreciated how he was keeping us updated with the status of our vehicle.
The interior of my car smelled dusty and sweaty. I think it should have been cleaned
I am happy and completely satisfied with work being completed on my Ford truck. I also was informed on progress of the work being done by Bob. Thank you Toyota Collision. Customer Service desk also friendly and helpful during the repairs. Thank you very much
Everyone was very helpful.Bob was extremely helpful, explained everything to me an answered any extra questions. I will return to you again. Some places just rush you in and out an do a half-baked job. I was very pleased, my car looks great. Thank you.
Tech kept me informed of repair status. On a scale of 1-10,10 being excellent. I would give him a 10.
Vehicle Make : Mitsubishi
Dennis was absolutely wonderful. This was the first accident I've been in and I was nervous about the whole process. Not only did Dennis check in with me frequently to give me updates, but his kind demeanor made me feel confident I chose the right company to do business with.
Bob was great to work with.
The repairs were done quickly. Car looks good.
Aaron was proactive and very professional!
Awesome and excellent customer service! The staff is communicative, knowledgeable, and friendly. A definite 10+ experience always!
Prompt, customer-friendly service, vehicle appears like new upon initial pick up. Guaranteed to be free from defects while owned by me.
Yvonne Sanchez was a pleasure to work with, and our car looks great.
I was very satisfied with two employees; Dennis Shufeldt and Therese . Both went out of their way to be of special assistance. I was not as satisfied with Linsey Noland who was difficult to reach,and not always available . Also, I was promised the car in 10 days ,and then there was a problem at the end. It was going to be extended way beyond the 10 days ,but Dennis came to the rescue. Therese went to get me my Honda booklets on her own time after leaving work. I left them in the Enterprise rental car, and Enterprise was not answering the phone. I really appreciated her doing that!
Every single person I interacted with was friendly and provided excellent service. I called multiple times to make sure payment was received from the person that hit my car and your team was supportive and patient. Lindsey was knowledgable, explained the repairs in a way I could understand, was spot on with timing, and even offered to talk to the gal that hit me if she had questions. Dennis helped me when my repairs were done and even turned the A/C on for me. The gals at the front had me laughing during every wait. Putting things back together after an accident is disruptive and can be frustrating. You guys made this a breeze for me. Thank you!
Everyone was wonderful, and did a great job
Very satisfied with Camelback Collision! Courteous front desk, the repair is excellent, and Dennis waa great! Well-informed, consistent feedback on repair process, and a very nice person as well.
Excellent, quick, professional service.
The customer service was top notch!
Every aspect of service was very professional . My advisor Lindsay was awesome !
I appreciate Denise keeping me informed for the first few days. Although there were some delays it was understandable. Thank you.
The communication I experienced wasn't as described during my vehicle drop-off. I had to follow up on the car's status. It was a fine experience but I expected to be told what was going on and didn'the expect that I would have to determine my car'so status on my own.
Everyone was great and the notifications were a great relief while waiting for my truck to be repaired. The only thing I would add is more clarity of the location because I ended up at the dealership. If I had received a text with the address I would have not had any problemsuggestions or confusion
Everyone did a excellent job!!!!
Special thanks to Tim and his crew!!
Very happy. Thank you all again!!
Everyone was genuinely courteous. Good communication.
Aaron picked up quick what ever Brian left undone.
Yvonne, and team are EXCELLENT employees! I couldn't be more impressed with the professional, flawless work they did for my Prius. And they did it in a very timely manner. Thanks so much! Mark B
Amazing customer service from all staff. Keep up the great work, it is noticed and appreciated :)
They made it easy for me. Car nice and shiny when I picked it up. Staff very relational, plenty of smiles
Took too long! Not enough feedback until i keep calling and asking
I am perfectly satisfied they did a beautiful job you can't tell where the damage was and they even washed my car. I would refer anyone to them who needs repairs!
More than satisfied. It was a pleasure to have our car repaired there. The repair and attention to detail exceeded our expectations. Yvonne reviewed everything before and after the repair and we were updated with progress via texts. Happy on this side...
Wonderful customer service. Very friendly & courteous staff. Totally satisfied with my first experience with Camelback Toyota Collision Center. I will definitely use them again for any collision repair, and will definitely recommend them!
I am happy with my car but the service I received was terrible. I had to call repeatedly to find out the status on my car. Then I would not have my calls returned. it was very frustrating.
Poor quality of work needed to send car back too be fine details repair
I do not require or request to hear from a representative.
I received many texts saying my car would be ready on a particular day. The texts also indicated I would hear by phone if the timeline were to change. Because I hadn't heard anything different, I arrived to pick up my car on the originally communicated date, only to be told that an alignment was still required. I was given the impression the car would be ready the following day. When I arrived, I was informed that a part hadn't come in. Again I was surprised because I'd been told an alignment was the last thing needed.
The work on my car was completed to my total satisfaction. Please work to improve communication with clients, especially when changes in timeline occur.
The team was great. Jay was particularly helpful and peofessional
Extremely friendly and very knowledgeable staff. Was very happy that I selected to have my car done in yourshop.
You had my car for over 30 days, ordered the wrong parts twice, never returned our phone calls, didn't meet your fix dates 3 times, and we are still missing parts on our car.
They did a great job looks like nothing happened to my car.
The service was excellent and you did a great job on my truck !
Yvonne was great a well ! She kept in frequent contact as to the status
of repairs and made me feel like I was important !
Kudos to you all
Response time from representative was slow. Was told car would be ready by Thurs, it wasn't. Then Friday, but they couldn't promise much before 6. Was told my weekend rental was going to be paid for, it wasn't . asked for a quote on a gasket replacement on drop off, had to ask again days later, as none was provided. Transfer was to be buffed off, but wasn't until I noted it to the representative.
Everyone was very processional and answered all my questions. The repair of my vehicle is excellent.
The only thing is that it took to long to get my vehicle back I wish it would of taken to get it bck sooner
I am really satisfied with the work they did on my truck the service was fast and good quality and thanks you guys for fixing my truck. Thanks Bryan for everything....
They were very helpful and did a great job repairing my car.
The first thought is that I was contacted by State Farm to move on the claim. They helped with the location of people who did the repairs. I work at the VA Med Center and live off 7th St. the rental car agency was exceptionally convenient. So the voice was made by 1. Approved by State Farm. 2. Convenience from work. 3. Location of rental car. 4. Updates about the progress on the car. 5. And staying on track. The car looks great and I will definitely recommend you. Thank you.
Thank u guys my car is looking real nice know once again thanks for taking care of my car
Looks perfect!!!! Thank you for your quality service!
Yvonne was excellent and walked me through the whole process. Car looks great
Nice job on completion of my repairs,
Communication through text needs a little work,not accurate...but did follow up with a phone call informing it's not correct. Thanks
Staff was very helpful thank you will go back again if I need my car repaired again for sure
Everybody was very professional and treated me very courteously.
Good service and on time !
The people that work their are awesome and really helpful
I was pleased to see my car looked like it was never in an accident!
Vehicle Make : Volkswagen
it was an awsome place. i got beyond expected service. a1 service. love these guys.
Yvonne is an absolute professional. She made the process seamless and went above and beyond for me. A true asset to the team. The ladies in the reception area were super nice as well! I will not hesitate to return if the need arises!
Excellent work and customer service. 2 thumbs up. Thanks.
Fantastic! Extremely professional and expedient work. Was done very quickly and efficiently. I will recommend to any and every one that needs repairs.
Great and got my car repaired quick. I would definitely recommend this place.
Outstanding customer support team!! Cain Ramirez, Travis Rasner, and Miguel did a wonderful job making sure that I was updated on the service of my Scion. My car was completed in a timely manner just as they told me it would be returned, washed and beautiful to come home.
Everyone at your center is very pleasant to deal with, despite the fact it was slammed with cars from the storm. The receptionist never seems flustered. Kudos to her (sorry I didn't get her name, blondish).
I think that the repairs werE well done. However, I am very dissatisfied with the costumer service. they had my car for 5 days without contacting me at all. When I phoned to get some information no one called me back even though I had left an urgent voice mail because I was not renting a vehicle and needed more information. The phone text service was also very confusing. I was getting different information through the text than I was on phone or email.
Vehicle Make : Volkswagen
Excellent experience !!!
Staff were consummate professionals in all respects. 10/10will recommend to others.
Great communication and follow up from the team. Excellent work and great customer service. Everything completed as promised. Thank you!
The repair was fine. It was difficult to get updates, lots of promised calls or texts that never happened. One day I called 4 times without result. If you were as persistent about updates as you are about surveys I would be totally satisfied.
I felt very comfortable working with Yvonne and staff. I am very happy to have my car looking like new again.
Tim and team did an excellent job - thank you!!
I have used and will continue to use camelback collision, love the service and communication!
Everyone was very attending and making sure that I had all my questions answered
Yourcommunication software is faulty and I could not discuss problems with you in a timely fashion. The repair results were excellent.
Your automated text messages were not accurate. The representative said that they would call me on a specific Friday to give me an update and they did not. My car's heating/cooling system isn't working anymore. I need to bring it back.
Staff I dealt with were very polite, respectful, and helpful. The work was completed ahead of schedule. My service advisor kept me informed of the progress.
Pleasant experience. Got my car back in a reasonable time due to the damages and how many other cars there were. Would definitely recommend!
Tim my service manager was great. Front desk staff could be friendlier and more attentive. There was some negative attitude from one lady in particular.
Tim did great, he made me feel comfortable every step of the way and I was confident the Escape was in great hands!
Vehicle Make : Volkswagen
Although the staff was friendly, calls and voicemails went unreturned for days. For many successive days I was told that my car would be completed and ready to go on the next day only to receive no word the next day. I was then forced to call each of those days where I would leave a voicemail which would not be returned.
When I dropped my car off I told the technician that it was having trouble starting and I wanted that to be addressed and repaired.. On 4 PM the day I was picking up my vehicle I received a phone call where they informed me as if I didn't already know that my car was having trouble starting and they asked me if I wanted them to address that matter. This was extremely frustrating. I told the technician on the phone that of course I wanted that matter addressed and that we had discussed it on the day I dropped my car off. His response was to tell me and I quote "I have 7-8 JETTAS here and I can't be expected to remember that or keep them straight". That comment seems to completely invalidate the process of discussing repairs when I dropped the car off and the paperwork noting such requests that I watched him complete. While he cannot be expected to remember all requests made it is certainly part of his job description to accurately make record of the requests of the customer when the car is dropped off. I would argue that this part of the process is actually key to your business model. His failure to note that request and process it appropriately is not my concern.
Additionally when I was waiting for my car, I was then asked if I wanted to wait an additional 15 minutes to have the car washed. I would assume that this would normally be completed prior to the customer arriving on the location to pick up their vehicle.
My rep was totally on it and just a pleasant person to work with
I felt that my car was in the shop for inordinately long amount of time. I was told for 2 weeks that my car was going in to be painted and should have it back in a couple days but that went on for almost two weeks. No one ever called to give me an update on the car and I did not know it was ready until I finally called to get an update. The repairs themselves were satisfactory but the timeline and lack of communication is unacceptable.
Everything was good,costumer service,updated massages and repair.
Very smooth transaction. All details were handled by my service rep. Great communication!
Everyone was very nice and helpful,the work was compleated in a timely manner, was kept updated on progress. And was very satisfied with the repairs..
Thank you.. Norlene, Weaver
I had a great experience from my first call to pick up! Awesome!
Everyone at camelback were great! Theresa, Tim, and Brian. I will defiantly go back in the future just for regular routine services.
Tim new exactly how to calm me down and sit and explain a few things, after being involved in a motor vehicle accident the last thing a customer wants is added stress. Tim was awesome, hands down to him.
Theresa, took my concerns and hadle them like a champ!
Brian, was amazing and understanding my needs as a customer.
Danielle, although it was a very brief encounter with her, she was wonsefull to me over the phone.
I can truly say, this has been the most wonderful experience I have had during my stressful time:)
My car was left spotless and the team even cleaned my engine, I was wowed!
My repair went as smoothly as possible. I was keeped informed through the full process. Everyone at Camelback Collision was very nice and helpful.
Smooth operation. It took a little longer than estimated, but the ommunication was great.
I noticed the next day when I tried to listen to the radio there was a lot of static, the antenna had not been installed but was lying on the windshield wipers.
The paint is chipped on the backseat drivers side door.
I loved the day by day updates! Provides for an accurate picture of progress; much appreciated!
Contact by George who reported progress of reoair and the fact that he consideted my need to have my vehicle for a weekend trip. Thank you George.
Great job. Appreciated the updates. Thank you!
They gays doing good job well done
Very professional and detailed, job well done
Awesome service keep me updated the status and progress of worked done on my car, thank you for fantastic job.
Lightning Fast service and great communication. Thank you so much for all involved
The entre staff was very profesional and very kind. Great Customer Service!
Vehicle Make : Volkswagen
Very professional! They treated me very well. It was a great ending to a tragic situation. My car absolutely looks fabulous. You can't tell it's ever been in an accident!
I've used your group for 20 years. Always grest
Tim Henning did a great job keeping me informed about the status of my car.
This happened at a very stressful time and your team took good care of us. Upon pickup I found two caps missing and the windshield had not been fixed. Our rep, Tim, was very helpful and said he would be calling me Monday to deal With those issues. thank you for doing a great job.
Everyone was professional, courteous and did more than I expected.
I will be returning to CTCC on Monday because the electrical system is in disarray. My left rear door does not latch - it swung open while taking a right turn. My front passenger door will not unlock/open from the inside and my display screens are lagging. It was there for about 5k$ worth of front end damage. It was at CTCC for 6 weeks+. I am not happy. And I'm curious if this will even be read in a timely manner. I do not blame Tim, my rep, but I am disappointed that this is still something that I have to deal with.
My service contact Tim was excellent!
Car looks amazing. My neighbor commented on it. .. she said it looks new! Thanks
Outstanding communication and repair work. The Tacoma looks as good as the first day we purchased the truck.
I couldn't have asked for better service, Yvonne especially went above and beyond to answer all of my questions and keep me informed of the whole process.
Efficient, quick and great detail before delivery of car
I want to thank the ladies in the reception, the manager but the most George. He was profesional, kind and so patient with me. I'm a foreing and my English is not perfect, but he helped me all the time to deal with the Insurance company and the rental place.
You all are an amazing team.
Thank you again.
I was told that I would get updates via text on Tues. and Thurs. This did not happen. I was called on those dates though.
I was kept updated on progress of the repairs and the estimated time of completion was done one day before, staff were friendly & knowledgeable, no concern, will recommend others if they ever need your service.
The team was very pollite and always updated me on my car's progress. The job was amazing. Looks just as it did before the wreck if not better. I couldn't be more thankful to the staff for getting me back in my car way sooner than expected. :)
Total excellence from my first contact, the estimate and then the repair. People
Were outstanding and the work on the car was perfect. Thank you
thank Travis for taking care my GMC great job and the staff at Camelback Toyota Collision center I will be back Jimmie J
Awesome job!!! Really happy that my car was done before schedule time. Thank you for everything and the text updates really helped. Again thank you for the awesome work.
Trevor and everyone rocked it ????
They were very helpful and were very supportive in dealing with Legacy insurance
Mistaken click. I was VERY satisfied. Thanks -and sorry for clicking no!
My adviser Travis was really great. Very on top of everything and took the time to walk me through the entire process. The receptionist was very warm and sweet. There was a time when there were 4 people at her desk at the same time and she was very nice and dedicated to everyone. When I picked up my car, Tim walked me through the final paperwork which I thought was very thorough and he was also very nice. Great experience.
Tim did a great job, initial proposal, communication via text working with the auto glass installer and closing process. I am very impressed with the quality of the work. I have my land cruiser service at camelback and the entire organization is customer oriented. Thank you. Jeff amith
Everything was perfectly done with my complete satisfaction.
George was great about keeping me advised about how the repair was going. He was very professional & personable!
Nothing to say . Because everything perfect
You guys were great about keeping me informed about the status of my car. And you finished early!
Vehicle Make : Volkswagen
I was very happy with my experience with you guys. Everyone I dealt with was super friendly and super helpful. I was kept up to date with the progress of my car and to be honest it looks better than it did before the accident. I would highly recommend Camelback Collision Center to anybody.
Thanks for the great customer service and care of my car!
Travis was very helpful and informative...would recommend this place to others!
Thanks for flexibility in pickup and dropoff!
The staff conducted customer service in a professional way. Personality was excellent. I also admired the manner in which the collision center worked well with my insurance claims agent. And the texting updates. Thank you.
Yvonne was great! Totally professional and friendly. You guys did a great job getting my vehicle done ahead of schedule.
Yvonne made the process easy and convenient. Your shop also finished the work on my car faster than estimated. I am very pleased. Thank you.
The team was great, especially Tim, about keeping up to date on my cars status. The repair looks great.
George was excellent! Thanks!
They were very thorough in inspection and detail. Everyone was very nice and pollite. I will do any business in regards to repairs with your company. I have recommended my mom to bring her solara to you for repairs. Thank you.
Tim in your service center was so attentive & gave exceptional customer service.
I had a wonderful experience with you guys and Travis Rasner could not be any better, I grade everything including Tavis a 100% , Thank you for everything
Travis was above and beyond awesome. A++
I was really satisfied with the work done on my tacoma,Linsey kept me updated and informed through every step in the process, Thank you Camelback Toyota Collision
Very satisfied on time and effectiveness. First time client hopefully I won't need to use guys soon but would recommend and use again.
Tim was great to work with. He went above and beyond to keep me informed and up to date on everything! Thank you so much for being a company that still puts customer service and satisfaction as a top priority!
Excellent and prompt customer service!!! My car was ready in less time than I expected.
My contact person Lindsey did an outstanding job of overseeing my cars progress & was very helpful & friendly.
I was not commentated with in an affective manner. An exorbitant amount of time was taken for the repair. The quality of work needed to be readdressed before receiving my vehicle. There is no reason for anyone to contact me at this point. There is nothing that can be changed about this experience now that it is finished. This was my family's 5th time at this facility, and it is now our last.
I appreciated that Travis kept me informed of the progress of the repairs.
Incredibly organized, polished and professional!
To begin with, I couldn't have asked for a better estimator. Travis was amazing from the beginning. He went above and beyond what was expected of him. He made me feel confident that my vehicle was in great hands. Travis handled any issues that came up and did everything in his power to return my vehicle to me as soon as possible. He kept in contact with me the whole time, giving me updates and making me feel at ease. Thanks to the courtesy and commitment Travis provided, I will continue to be a customer and will recommend your services to all my friends and family.
You made an unhappy situation VERY tolerable. And a big thank you to Yvonne Sanchez.
George was very, very helpful. He went the extra mile to make sure severything. Got taking care of , answered all of our questions . I would recommend anyone to go to see George at Camelback Collison .. June McDowell
Vehicle Make : Volkswagen
Although we took an extra day to pick up because we were notified late in the day that my car was ready, the car was not ready when we arrived the next day, it still took over an hour, I think it was from the detail crew. Several interior trim items still had to be put back on both front doors after it was delivered, I noticed this as I was doing a visual inspection, not your staff- before they were satisfied it was ready . When I got the car back, after waiting again, the all weather floor mats were missing, all 4. I assume they were removed to be cleaned, but after waiting again, given to me dirty.
I hope the lack of care for my property or of a final supervisor inspection before delivery was because it was a Friday afternoon and not a flaw in your final delivery method. If someone who knew what they were doing had gone over my vehicle in an attempt to keep this from happening, I believe the issues I bring up would have been caught, making for a smooth delivery.
There are issues with my car that weren't fixed.
We were promised a professional and high quality repair, instead we got mediocre service!! The car keeps having problems with the repair and there are some parts missing. The trunk door decided that it didn't want to open one day out of nowhere, and when we took the car back to the collision center, "the door open just fine" after they looked at it for half a hour!! On top of everything the repairs look like they were done by somebody on their backyard, nobody payed close attention to the details and the parts look like they are out of place (there are abnormal spaces in between parts and both sides of the car look uneven.) In general expected more from the camelback collision center.
Great job! Work was done nicely and on time. Thank you!
Great rep handling my repair
Great service all around, thank you!!
The text massages is behind. You call and say car is ready, then get a text that car is 95 percent done.
The crew at Camelback Collision are true masters in the industry. George.....you are da man!
Thank u for making the process painless. Everyone was great specifically Duane.l
Took way too long! 7 days turned into 21.
The team at Toyota were great, Travis and the staff at front desk can not be beat! ????????
Estimator Travis was professional and knowledgeable.
Linsey was very responsive throughout the entire process. And my car was completed upon the deadline we had. Very happy with the service.
This was the easiest experience I've ever had dealing with a company! I was informed with every step of the process. Yvonne was so helpful and knowledgable and made it such a breeze! I will only use Camelback Toyota for all future work. Thanks!
Travis was excellent from start to finish, he made my experience with CC better than any body shop trip I have had before.
Thank you Travis!
All was completed on time and as estimated
Travis was awesome. I will recommending camelback collision to everyone i know. Youguys did a fabulous job from start to finish . Rate a 10 all the way. Thank you.
Only suggestion is making sue the text matches the status. My representative was great at keeping me informed. She was wonderful!
Travis did an amazing job
Travis was absolutely amazing to work with and kept me updated far more than the last collision center I dealt with. The repairs made my car look like new and I couldn't be more pleased with the results. Thank you so much Travis and your repair techs!
Vehicle Make : Volkswagen
your staff were very friendly and knowledgeable. they did a great job from start to finish. my car looks g re at
Travis did a fabulous job on my truck I'm super satisfied thank you again
Camelback Collision always does a great job - you have to if USAA uses you and we consistently know we are taken care of when they are repairing our vehicles.
I worked with representative Travis and was very pleased. Travis treated me with respect (unfortunately we live in an age when sometimes older people get disregarded) and was very professional on all levels. When I received the auto-reply texts from Camelback collision and still had questions, Travis answered them right away even when I reached voicemail, he called me back within the hour. The front desk staff was pleasant.
Great customer service. Would recommend
Doug and the entire staff were awesome!! Highly recommend these folks!!