Vehicle Make : Volkswagen
I really appreciated all the updates I received letting me know what was going on with my car.
Camelback Collision finished ahead of schedule and did an excellent job
I had a truly great experience here. I wasn't thrilled about getting rear ended and was apprehensive about going and getting my car fixed. From the second I walked in the door everyone was incredibly kind to me. They got my car taken car of when I dropped my car up very promptly and got me in an awesome rental car (a Jeep Wrangler is my dream car), I got my car back in just two short days and I barely recognized it because it looked so good. You couldn't tell there was any damage to my car and they washed it so well! I don't think I'veever seen my car that clean. Thank you all for taking such good care of me and my car!!!
Excellent customer service and very prompt with completion commitment. I am very satisfied with everything in general.
Thank you. Completely satisfied with the work done. Courteous and efficient office staff and We'll as Tim the technician.
Travis was extremely responsive and attentive to my concerns and requests. I am beyond satisfied by the service I received. I would recommend to anyone in a heartbeat.
All the individuals involved were very professional, helpful and knowledgeable. Tim, the estimator took his time to explain the process to me. My experience was quite painless!
Everyone was great! They were friendly, helpful, and efficient.
Taylor & Bob did an outstanding job of explaning and overseeing
the process And Laura followed up whenever needed. You have
an excellent Team and they did a great job with my car. Thank you!
Looks great. Customer svc is top notch
Everything went well, no concerns or complaints
I am ver plegase with everything, Yvonne dad Ana awesome Job from beginning to end.
I had to pay 7 days for car rental because the repairs took longer than 30 days.
The staff were very courteous. They made me feel comfortable with the entire repair process. They kept me up uo date on the repairs.
You did an amazing job!! Thank you!
I had a pleasant experience with the front desk clerks and the estimator (I didn't catch her name) who met with me when I picked up my car (but who was not assigned to my case). The work itself looks great too, which I truly appreciate. However, I never really received the customer service I was promised. I went out of my way to use your center, as it is about a 30 minute drive from my home, but I had had a good experience when I brought my car here a few years ago. I was told I would receive text messages and/or email updates throughout the process and was promised a phone call when the insurance provider had come and approved the cost of the repair. I received none of those things. I received a call from the insurance agent, but not from the collision center. I called and left a voicemail, didn't receive a call back, so called again the next day and finally received a return call from the estimator telling me my car was ready. I wonder if I had not called, if I would have been told in a timely manner when it was completed. I don't typically write bad reviews or surveys, but this was very disappointing, especially considering while I know it was a busy day, my estimator did not take the 2 minutes to come out, acknowledge me, give any explanation for not providing the customer service he had promised, and then sent out a different estimator (who again was very nice and helpful) to me when I picked up my car. I am a very loyal Toyota customer, but I'm going to have a pretty hard time returning if I ever need to or recommending to family and friends.
Vehicle Make : Volkswagen
Team was very professional
My only wish is that the text showing the car is ready gets corrected. I received a text saying my car was finished and it was not actually finished until two or three days later. Thanks!
I've always received great service from Camelback Collision
Customer service was excellent and repairs were done ahead of schedule. The repairs are prestine.
Second time I've had a car repaired at AZ Collision Center. Both times they did superb work. The staff was very efficient and courteous. I've recommended them to others. Keep up the vood work!
The person that helped me was very kind and respectful.
Everyone there is thorough and efficient.
My car came back dirty and it took too long to fix
Everyone was amazing and professional
Vehicle Make : Mitsubishi
Everyone that helped me out was extremely helpful and had great customer service.
The writer who handled my car was great and the quality of the work was excellent if I need future work I will return to camelback collision
The team was friendly and extremely knowledgeable. They were willing to turn in my car rental as well. Thank you!
Great experience! Thanks so much!
Communication was very effective, it was easy to get a hold of Yvonne and I heard back in a timely manner. There was very minimal wait time and both drop-off and pick-up were efficient.
Job completed on time and my truck looks great ????
Dennis was great! Kept me updated the whole time and my car looks great.
Well done! Pleasant, professional and competent
Not everything was repaired that I had concerns with. My Window still has grease streaks from the door impact every time I Roll it down and up. My keyless entry still doesn't work even though I was told that it would be programmed with my replaced handle which leads me to believe this task was never even attempted. I had to have my front bumper cleaned because after I got home I saw a large amount of rubber residue in one spot followed by a trail of residue which leads me to also believe that someone rear ended another vehicle or some other machinery. I also have scratches on the lower bottom of my front bumper with white paint still embedded in it. Thank goodness no dents but obviously it was damaged at some point. Honestly I feel like I will just get told to prove it happened while in the shops possession so I don't expect to get anywhere on these issues. Ironically the one thing I can't voice a concern with is the cosmetic work that I did need repaired. Many times I was told that due to being short staffed my vehicle would take longer to complete basically 23 days for a 7 day quote 10 day max. I'm just frustrated that now my front bumper has nicks and paint transfer when I didn't have that issue bringing it in so eventually I will have to pay another deductible to remedy that issue. I will give absolute Kudos to the individuals that I spoke with on the phone through the duration of the body repair. I did have to call to get updates because of your staffing issues but everyone I spoke to was extremely nice. I'm not sure how CQ passed the truck since 2 of the 3 issues reported weren't done and the residue, nicks and paint transfer were visible after it was washed. I didn't notice it until I got home because I only thought to look at the area of driver side damage. Again, although I'm frustrated with my stated concerns your staff was very nice.
Good customer service Greet you when you walk in and assist customers right away.
Amazing service! Very kind and professional, Yvonne was very helpful. And the work done to my car was great! I appreciate all who worked on my car and the prompt time completion thank you !
Vehicle Make : Mitsubishi
I feel that they were professional and worked on making sure my repair was done correctly the first time.
All of the people that helped me out were so nice and professional and the work done was top notch. They answered all of my questions and were quick to get back to me every time I asked anything. When I had concerns they were addressed and taken care of right away. I got updates regularly and was kept informed and reassured every step of the way. I would recommend camelback collision to anyone.
Do a final inspection before delivering car to customer. Don't expect or assume someone else will do it.
The car looked great. I tried closing the trunk and it was not closing on the first try, and one of the guys that work there noticed that and took my car back and fixed it.
And I didn't think it was my car because the inside was so clean!
Thank you for a great job everyine!
Excellent job and great service!
The staff were very helpful and professional about the work they did, thank you!
Very impressed with Yvonne Sanchez, USAA estimator, who made the process as painless as possible. She was efficient, demonstrated a broad knowledge of vehicle injury and repair and communicated with me on a daily basis until the car was ready for pick up. She was kind, concerned and had a very friendly personality . Because of her, I Would strongly recommend USAA and Camelback Collision Center to my friends and family. The fender repair displayed excellent craftsmanship. Kudos to your facility.
Dennis was very helpful, friendly, and knowledgeable.
Thank you for repairing my car. I really missed it.
It was a big plus to meet with both Travis and Rob together. I really appreciated having Enterprise on site. Explaining the express program was helpful to me. And I appreciated that you cleaned the car up before I picked it up. Top Notch service!
Incredibly unresponsive customer service.
I will never go back but do I tend to make my views known on social media.
I'm very happy you did a good job !
I believe it was Dennis who handled my claim, all was handled graciously and a job well done!10!
Outstanding A service. Really appreciated the text updates. Thanks!
The repair was done so quickly and my car came back clean and looking new!
Everything was fantastic!!
I'm very happy. That I took, my viecle to Camelback Collision Center.
Thanks for a smooth and seamless experience!
Everyone I dealt with was friendly and helpful. They made the whole process hassle-free.
Staff was friendly and attentive. Job was done quickly and it looks great. No complaints at all!
My rear bumper and quarter panel don't line up right.
2 weeks and still waiting for part
The car came back repaired, clean and polished. We are extremely pleased with the results. I will definitely recommend you to my friends and family.
Your people were great from the minute I got there. You keep people very informed. You done great job on my car. Great job
You should be very proud of the team you have working for you, they are kind, hard working, and very polite. Communication was wonderful. Thank you so very much for all you have done.
Tim H.was outstanding to work with! Even more so than the staff member I worked with on another repair I had completed there approximately 3 years ago and the lady I worked with then is pretty difficult to top. Tim managed to top it, though. Not only was my repair finished before the promised date and done beautifully, Tim explained everything in an easy to understand way, he is super knowledgeable,positive & friendly, and was regularly communicative with me. You do great collision repair work there and have great staff. I appreciate your assistance. I will continue to recommend you to others and I will definitely request Tim if I'm unfortunate enough to need another repair done. Thank you so much.
You have a amazing team from start to finish they are right on price right on time I would recommend them to anyone thanks again Dennis for a great job
Excellent customer service
Team was very professional and great with updates! They even knew to call me right around the time I landed and took the car through the wash before I showed up. Would recommend this place of anyone I know needs to have a car repair from an accident.
Great service and follow up on my concerns!
Everyone was great. And my service advisor handled everything quickly. Thank you
I notice that the hood on my car still has paint missing in the front. I will be contacting our to my insurance to follow up with this and see how to move forward.
They did a great job repairing my car and I am happy with the results. Thanks
The people were courteous and helpful. The repair was done in a timely manner and was done correctly.
Tim did a fantastic job in communicating the issues being repaired and the reasons for the excessive length in time for completion
Yvonne was extremely helpful and my vehicle was done earlier than expected. Awesome experience
im very happy with dennis and all of the toyota personel. Dennis did a terrific job and proffesional . He kept me informed how my repairs were going . Would recomend him highly !
Jacqueline was absolutely AMAZING! She went above and beyond and truly impressed me!!!
Extremely professional team. And I was most impressed with how smooth the process went! Thanks for an outstanding repair.
Vehicle Make : Mini Cooper
Both Travis and Rob were very professional with their communication and told me that my repair would be a simple and easy one. I left in a rental car and Rob communicated with meThursday afternoon telling me that I would be able to pick my car up on Friday. I called Robst about 11:30 to find out when I could pick up my car. He said they finishing the work and someone would call but no one called and because I was running errandsI returned my rental and willingly wated my waited in the showroom . I was told it would be about 40 minutes but turned into 90 minutes. More defined communication would have made the experience a better one
Yvonne was absolutely wonderful. She did a great job of communicating with me through every step of my car repair. She was very friendly and she definitely made my experience with Camelback Toyota Collision Center a pleasant one!
Very friendly and prompt staff. Car was cleaned and looked amazing
Travis was great to work with.
Yvonne was very pleasant , responsive and professional. I thought the service was excellent. Thanks.
My experience with Camelback Toyota Collision Center exceptional.
From the ladies at the front desk, to the estimator to the reps that answered
My questions during the repair and then the delivery of my fixed car.
I will certainly refer those who need your services, thank you all for a
Looks great! Glad to have my car back!
Awesome working with camelback as always
Yvonne is very service oriented and pleasant. This is my 2nd repair through her. I know the job will get done well when she's my service manager ????
Tim was great. Excellent technical explanations
Dennis was great. He worked hard for my car to be ready Friday before closing. Everyone was a pleasure to work with.
Thank, quick and easy ton was beer good to deal with
They did a good job...All the employees are very helpful
Excellent customer service. No waiting. Getting a rental car was extremely easy. Car repaired excellently.
Kept me in the loop of my car repair status every day that it was on track to getting fixed on the day they estimated it on.
The car was ready on the day expected.
My service rep Tim Henning was awesome, he kept me apprised & stated on insurance & shop to ensure the repairs were expedited. My truck was beautiful - clean- shiny - he was so nice & so professional. Tim provided superior customer service & exceeded my expectations. I will definitely be returning to him anytime our family has a need. Please thank him for me! Michele J
Was a great experience and the staff was very helpful and friendly!
My service rep Dennis was awesome he communicated with me regularly five-star experience
They are very courteous and professional.
Dennis was great at keeping me informed about the progress of my repair. It was completed early and the work was high quality. Also the car was returned in spotless condition.
Wonderful customer service; great car care, everyone was professonal. This is where we will come for any future repairs. Dennis and Zach were super nice Thanks guys!
The side of the car looks amazing. Like brand new. Shiny. Can't tell it was in an accident. And we got the car back almost 2 weeks sooner.
Great timing on getting my car repaired
Yvonne Sanchez's service and communication was exceptional
Jacquelyn went above and beyond to ensure I could get my car back in the shortest time. My insurance company was James River and she worked with this smaller company to ensure everything was done to the highest standard. Thank you for using factory parts even when the insurance company would only pay for after market parts.
Got my car back sooner than I expected. Awesome job!!! I will continue to use this business as needed.
Your whole team made this situation very pleasant.
Your team did wonderful. Dennis kept me up to date with all the details and you exceeded my expectations. I highly reccomend your shop. Great work - thank you so much!
Bob did an amazing job, he went above and beyond to make sure everything was perfect. I was very satisfied with the service. Thank you!
It was a great experience. Everyone I worked with was terrific and made it super easy. The next time another old lady runs me off the road, I'll be back !
Dennis and the front desk crew were courteous, friendly and very professional.
Repair actually took longer than I thought but was completely satisfied with outcome.
Very good customer service. Thanks
It was excellent. Excellent customer service and repair. Thank you!
I was highly disappointed by the unprofessional customer service that I received while my car was within the care of your facility. My car was at your establishment for roughly three weeks, and any updates I received regarding my cars status were the direct result of my own repeated calling. It would take several days to have my phone calls returned, and in two separate instances I was personally promised a returned call by end of business day, of which I didn't receive until the following day. I will never utilize your business for another repair, Tim should be forced to take a course on how to treat customers responsibly.
Pleasant people to work with and appreciate being kept informed about the progress on my repairs. Simply a pleasant experience for an unpleasant situation
I'd like to THANK all staff for the great job and speedy turnaround in getting me back my car!
Travis was so sweet!! Professional, lovely to talk to, great customer service!!
Everything was very satisfactory from start
to finish. Appointments were timely with
a good deal of cooperation within the
entire work force so it went smoothly.
Also, the phones were answered quickly!
Jacquelyn handled my repair works
extremely well & did what she said they
do in the time alotted. Very pleased.
The repair guys wasted no time getting to work on my car and kept me in the loop about everything that needed to be done. I'm very satisfied with the whole repair process
I was very impressed with how quickly my car was fixed. I really appreciated all the texts and calls about my car in its repairs. I came in a few times and loved my conversations with Bob and the front desk. They really made sure i was happy and satisfied with my cars repairs. They were always happy to see me even when i was a little grumpy in the beginning. 100 out of 10. I couldn't be happier. Thank you. (:
It's was fast, and flawless. I loved the service and everything that they have done for me.
Tim was excellent. He explained the process & I never felt rushed. The workmanship by the team looks great. Just like new!
Everything was perfect. Liked my rep very much. Car looks great.
Honestly one of the best experiences I've had involving car repair. All the employees were friendly but the lady in charge of our repair went above and beyond.
Dennis was informative and very polite. Thank you
Yvonne was amazing. Great service. Great attention to detail and very helpful in helping me maintain my schedule.
Not done yet need new mufflers
Car looks great. Dennis did a great job keeping me up to date and informed. Thanks!
I liked that Yvonne Sanchez was honest and straightforward about my car.i appreciate that. If I need a collision center again I will give her a call to bring my vehicle in. Thank you for getting my car back in a timely manner.
The team was both professional and friendly and finished the work on my car in a timely matter.. Thanks for everything! :)
Staff was really friendly and they gave me my car on time. Good job guys. Thanks to Travis for all his attention and help.
Vehicle Make : Volkswagen
These people were great! They booked my rental and returned my rental, did a great job on my car, and finished it early!
Good customer service.fast turnaround and clean work.thanks to your team.
Mr.brewer has excellent customer service
He kept me well informed on the process of my car.
Jacqueline was an incredible advisor. Fun and friendly and made the repair process as smooth as possible. Thanks to her, I would recommend anyone needing repair to see her at Camelback Collision center.
Dennis has been very kind to us since we left the car till we picked it up after the repar.He had been updating us on the progress of the repai till it was done.He was ver accomodating to us.thanks for his service
I am very satisfied with the outcome. My car looks brand new. Good job!!
The service was amazing and my car looked great I was proud of my car again. Thank you for then clean beautiful job.
Greatly satisfied with the job done best shop in town thank you Tim for all your help
The delivery time was off for about **** ****/2 but it was worth the wait. Dennis was very kind and professional. He explained every details throughly and I was very much satisfied with the job done. With no reservations, I will recommend Camelback Collision Center to my friends and relatives. Thank you!!
Dennis stole the show! His communication was incredible and he was understanding/helpful all through the process!
Service couldn't have been better
Bob provided excellent customer service.
The office worked with me on timing.They made sure all parts were in stock before having me to bring in my vehicle, minimizing car rental time, and they were prompt on informing me when services were completed. Thanks a mil!
Job really well done and the estimater Mr . Tim hening was wonderful , caring , professional and so kind .
I was amazed it was done so quickly. Will recommend them for work done.
Everyone did a great job. My car looks brand new.
Extra ordinary service by Bob
10 out of 10 score
Time quicker than estimated and the two associates I dealt with were amazing- so kind and helpful
Bob, Teresa, and Laura were extremely professional and courteous. Bob consistently updated me and I received my car back in immaculate condition.
Jaqueline was great to work with and I am very pleased with the repair. Thx!
Staff was professional. A part was missing from the repair kit which require a tech to drive to Tempe to obtain the part. That extended the repair time from one and one half hours to three hours. As I was waiting for the car at the repair center, it was a long and boring time.
Tim was great. He explained everything so I understood was wrong with my car and what they were going to do to fix it. He held the door for me because I was in some pain from the accident. The staff was very nice about my service dog.
Nice work and good service.
Vehicle Make : Mitsubishi
Great customer service. The vehicle was ready when promised.
Thank you for your quick turn around of our fleet vehicle.
Fast service , even with having a small chip in paint after my damage was repaired. Travis got right on it kept truck and fixed the chipped paint . Thanks for the Job well done.
Very helpful and always kept me posted on the status of my car!
Great customer service! Jacqueline was great!!
The work done on my car was exceptional,the staff friendly and professional and the daily updates appreciated. While I hope I never need to use your Center again, know that should I need to I would definitely return. I will also recommend you to others.
Jacqline did a wonderful job.
Very fast and clean work! Thank you.
Love you guys. I'll be back. Thank you.
Professionals helped in all aspects of my visit.
Just great work and customer service.
My spare tire was lost/taken/misplaced during the 6 week process.
Tim was excellent! Very knowledgeable and did an excellent job communicating the status of my repair.
You guys did great. You completed my car early,always kept me inform on my progress of my car and just overall excellent service!
Everything went extremely smooth thanks Tim henning
Great service, beautiful repair!
I loved working with yvonne and was very happy with the work.
There are no words to express my appreciation with the service and job performance on my 2016 Rio Kia. I appreciate the service with my Car Insurance as well. People that I know have complimented on the repair of the car. Once again thank you for your help, and job Well Done to all of your staff,and Camelback Collision Center!!
No communication through the entire process resulting in work not being done that I wanted done and would've even been willing to pay for out of my own pocket and they tell me. Not happy.
They do very excellent jobs. Thank you very much
Lack of communication via the previously stated status text updates I would receive and I never did. Bob said my car would be done on a Friday and it ended up being 6 days later due to "broken" parts tbat were received.
The repair went very smooth.
Vehicle Make : Volkswagen
Will let everyone I know if they have been in a wreck to take it to Camelback Colision Center!