The people at McCarthy were super nice. It was just the fact it took 3 weeks and I was only told during the extension to push it out to week 3 that the parts were returned, and that was why it was taking so long because they had to reorder. I wasn't told this at drop off and was not told this during the first two extensions. I was also told that I would be getting a new bumper and when I picked it up, it was still the old bumper, repaired. Which the side repaired looks great, I just had been told that I would get a new bumper so I was expecting a pretty new bumper all around. I may have paid extra to get the scratches on driver side repaired if I had known that was the route they were going to go with. Again, what they fixed looks great and everyone was very friendly, I just would have appreciated better communication in regards to repairs and timing. I'd still come here again.
7/21/2016
Douglas B. VERIFIED CUSTOMER
Vehicle Make : Toyota
It's leaking transmission fluid and my passenger door won't open.
7/16/2016
Krista C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Absolute terrible experience! The fact that I am getting a survey even though my car is still not completed shows how tone deaf and screwed up the communication is.
6/7/2016
Terry S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Working with Tim was a great knowledgable, caring experience, delivery and pick-up very welcoming, very satisfying repairs. Thanks again!
3/8/2016
Candice J. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was kept up to date each day on the status of my car which was great. Danny helped me and was very friendly and knowledgeable. Would take my car there again if needed.
3/7/2016
Steven B. VERIFIED CUSTOMER
Vehicle Make : GMC
The match on the paint is excellent. The spacing lines on hood and door are very good. Thanks for the great work.
2/13/2016
**** D. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks great and I got it back sooner then I expected Thanks
2/3/2016
Kevin V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were very satisfied with our vehicle and the service was awesome! I appreciated the text updates and the phone calls from Danny!! He was super friendly!
1/29/2016
Brent W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tim went above and beyond to take care of our care and our needs. Hopefully we won't need to do business again, but if we do, I'll be giving Tim a call.
1/26/2016
Stephen K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fix your automated text messages so that they send the correct information.
1/12/2016
Scott W. VERIFIED CUSTOMER
Vehicle Make : GMC
Danny was amazing
10/29/2015
**** K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Danny has been wonderful to work with.
10/23/2015
Jane M. VERIFIED CUSTOMER
Vehicle Make : Ford
Took weeks to get in. Once in the shop it took 5 days to get it right.
10/3/2015
Brian K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The representative I worked with (Danny) wad great!
9/26/2015
Amanda S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job and excellent customer service
7/30/2015
Diane K. VERIFIED CUSTOMER
Vehicle Make : Buick
Danny is terriffic
1/31/2015
Lisa P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Troy Acton was assigned to my claim and he handled it very well. He took time to explain what was going to happen and what actually did happen when I came to pick up my vehicle.
11/21/2014
Aaron H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Please make sure everything is reattached. I found the cover box to the car battery in the back seat of my car. Thank you!