Chris was terrible & I had to come back again because they forgot to fix something they charged me for.
4/19/2024
Craig C. VERIFIED CUSTOMER
Vehicle Make : Nissan
MY MAXIMA WAS PUT BACK TOGETHER LIKE IT WAS BEFORE IT GO HIT
3/31/2024
Nancy H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Inside of my car was dirtier than I took it in and there was still glass pieces inside the car in the back seat. Unsure how after having it for 2 weeks it still had glass and was dirty inside and out. Outside passenger door has a cement type substance that won’t come off.
2/2/2024
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
We were extremely happy with our experience. Everyone there was very professional and the work done on the car was excellent.
12/24/2023
Divya B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The services was great. i was very pleased
12/7/2023
Melissa R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Not fully painted and car must have been left with windows down as it was full of dust inside. I was happy with the bumper repair though just wish the team would have completed the job before calling me to pick up vehicle.
11/17/2023
Ronnie C. VERIFIED CUSTOMER
Vehicle Make : Nissan
They did an awesome job repair my vehicle keep up the work guys
9/27/2023
Keisha B. VERIFIED CUSTOMER
Vehicle Make : Honda
My vehicle was received and delivered repaired within the timetable given. I could not tell that someone hit me from behind.
9/18/2023
Delbert D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Chris actually handled repair of 3 cars for May family. He did excellent on all of them . He is courteous, professional and keeps promises he makes.
Despite circumstances Chris made it smooth and painless.
Thank you Chris
9/18/2023
Louis G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your service was fast and professional.
8/20/2023
Judith B. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looked brand new when I picked it up. The service was fast not weeks like a previous car repair service I had. Kudos Cerritos Nissan.
6/16/2023
Marilyn W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The people in the office were friendly, knowledgeable and kept me informed about the progress of the repair.
My car looked great. I was going to take it to the car wash before bringing it in, but decided to wait. It looked pristine inside and out.
I was completely satisfied with the entire process and would highly recommend your work.
5/11/2023
Jose H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for good and on time job.
5/7/2023
Fn Jon. VERIFIED CUSTOMER
Vehicle Make : Mazda
The service and repairs were excellent! This is our second time using Nissan Cerritos body shop
My only concern/feedback is about the customer service during the pick up time. They were very accommodating by keeping my car over the weekend as the job was completed early. After I picked up my, I kept getting calls and emails from Chris to pick up my car when I had already done so. I even got a call from Enterprise. As I had a rental that was already returned. When I spoke w Lydia about the issue, she reassumed me that it was noted my car was picked up. Anyway, 2 days later I was still getting emails. Maybe team needs to work on better communication.
2/8/2023
Ralph E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Clear on their information and friendly.
Kept me up to date on progress.
Completed the job in a timely manner ( actually early)
I would come here again
Thank you.
1/9/2023
James L. VERIFIED CUSTOMER
Vehicle Make : Nissan
The results exceeded my expectations:
****. The vehicle was ready four days ahead of schedule.
2. None of my customizations were damaged.
3. The one customization most likely to be damaged, a wire passing through the damaged fender to provide an in-dash warning of an unlatched charging flap, was not only undamaged, but properly reconnected.
12/19/2022
Steve G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your dealership was amazing
12/16/2022
Nadya T. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you, I was so worried about my car but it’s in great shape now.
11/25/2022
Nasley P. VERIFIED CUSTOMER
Vehicle Make : Nissan
The whole team is very knowledgeable and made my experience working through the insurance company very easy. I also appreciate the care and attention to detail when it came to the repairs on my car.
10/17/2022
Louis F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Sent email to me and car rental that my car was ready on a Thursday. I was told by a very rude girl that it was a mistake, will be ready the next day. I was charged extra day by car rental because of this.