I've had work done by them before. My vehicle was well taken care of and the job well done without any hassles ore issues.
8/29/2022
Melvin L. VERIFIED CUSTOMER
Vehicle Make : Toyota
No, I was not completely satisfied due to the lack of communication on behalf of the person assigned to my repair. It was a very frustrating experience. I’ve used Cerritos Nissan Collision Service prior with a much better experience. This time I experienced several delays without prior warning either before or after the time I was told to expect the return of my truck. I would only learn of the delay after calling to check on the status of the vehicle at the end of the day in which it was supposed to be returned to me.
5/24/2022
Deborah K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Most of the problems were with previous employees. I was mislead on parts and thought 2 weeks for repair was a little extensive. There are a couple of flaws in the paint which I’m hoping will not be a problem in the future. The new staff was very nice and I hope you have better success in the future
5/22/2022
Shaun K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Lack of communication throughout the process.
I understand that parts delays are an issue everyone is facing right now but my initial contact promised to give periodic updates as parts came in, and ultimately never responded to my requests for updates. Once parts finally arrived the car was declared a total and my insurance company was told the car was incurring “storage” fees.
I would have appreciated more prompt communication and a more accurate evaluation of the status of the vehicle, which would have allowed me to make decisions sooner.
4/1/2022
Josette C. VERIFIED CUSTOMER
Vehicle Make : Nissan
The staff was great and Greg always informed me of any status.
12/15/2021
Anh N. VERIFIED CUSTOMER
Vehicle Make : Lexus
I received good customer service from James Roath. Thank you/MinnAnh
11/7/2021
Barish E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Greg and his team did a better job than I could have imagined! I will definitely refer everyone I know
10/31/2021
Steven T. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car came back as good as new. I was especially grateful to an employee name Viri who was so professional and helpful. She went beyond who duty to help me get there when I was driving and lost on the freeway. She is very dedicated to her job and the happiness of your customers.
9/5/2021
**** H. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repair looks perfect
8/26/2021
Alvino C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks
8/8/2021
Hilda A. VERIFIED CUSTOMER
Vehicle Make : Nissan
At Cerritos Nissan i know i can trust them with my Auto and its contents. Experienced people who want what is best for their clients.thank you so much.
7/8/2021
Marcelle T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Completely Satisfied!
7/4/2021
Joselina S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Like your service! The lady who took care of this always update us and she has a good customer service
7/2/2021
Raymundo G. VERIFIED CUSTOMER
Vehicle Make : Nissan
La verda mal servicio poco profecionalismo mi carro no quedo bien
6/11/2021
Victor M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great job
6/6/2021
Eric U. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was treated with respect and my vehicle was fixed quickly. They communicated all steps of process.
6/2/2021
Karen K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Thank you for doing a thorough assessment of the damages incurred from an accident on 4.5.2021. Unfortunately, the vehicle was found to be a total loss. Your team was very helpful when it came time to collect my personal items and explaining the damages. It is greatly appreciated.
5/13/2021
Kassandra B. VERIFIED CUSTOMER
Vehicle Make : Nissan
They were very helpful and efficient
5/11/2021
Soo Jin. VERIFIED CUSTOMER
Vehicle Make : Infiniti
James was very helpful and friendly. I completely satisfied with their service