My vehicle sat in your shop for 8 days after completion. I am without transportation while my truck sat in your possession. When I picked up my truck FINALLY, I was told insurance covered the entire bill. I asked about the “after market” part and then and only then I was told I owed 43.00? More.
I don’t feel that follow through was done unless I was initiating responses. This was a very unsatisfying experience.
4/18/2024
Tim H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Except for the time it took I am very satisfied. Everything is in perfect alignment and the gaps are perfect. Thank you!
4/7/2024
Larry &. VERIFIED CUSTOMER
Vehicle Make : Subaru
From the moment my repair experience began, I was made clear not to have any expectations of a repair date completion. Along the way, there were no promises made. This left me in a consistent state of apprehension, especially when the rental car insurance was running out. I invite you to consider that making promises, and being in communication whether you will fulfill those promises, or not, will give your customers certainty. And I invite you to take on promising as the way you do business in the future.
3/23/2024
Howard H. VERIFIED CUSTOMER
Vehicle Make : Subaru
I’ve already completed a couple surveys.
We were very pleased with everything!
3/23/2024
Craig B. VERIFIED CUSTOMER
Vehicle Make : Volvo
Dino was a great communicator. The process took longer than expected. I was told 4-6 weeks. Was more like 9. I know Farmers insurance was a part of that issue. Thanks for everything...
3/17/2024
Glennys U. VERIFIED CUSTOMER
Vehicle Make : Audi
Took way too long!! I made a decision to have the work done based on it taking 4-5 days. It was 5 weeks that I was without a vehicle!!
2/24/2024
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Subaru
No updates on progress, no eta ever given. Car was absolutely filthy inside with leftover work dust and materials. The only thing ok about the whole experience was the repair. However, 7 weeks to fix a fender bender when the parts were all in stock after 3 weeks seems excessive. I was even told my car was pushed back, no reason given. Paperwork wasn’t ready when the car was finally completed.
2/18/2024
Joseph F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Paint texture is off, which I feel throws the color off,and the detail of the vehicle was well under what I would have expected. Astan tried his best to reassure me that all would be good. However he was not the tech.
2/3/2024
Woodland H. VERIFIED CUSTOMER
Vehicle Make : Porsche
Thanks so much for taking care of my car. Everything was completed to highest level and I appreciate it greatly.
1/30/2024
Kevin J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent workmanship and service. Dino was fantastic to work with.
1/20/2024
Blayke S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The delays to get my car back cost me almost $1000 in rental charges. I was told by your agent that I would not be reimbursed. I will not recommend this organization going forward.
1/19/2024
Armin J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Poor communication!!!!!
1/18/2024
David H. VERIFIED CUSTOMER
Vehicle Make : Volvo
I was not completely satisfied. It took twice as long as you said it would. The communication while that was happening was poor at best. I had to call to get information. The headlight still needs to be readjusted. That takes my time plus having to drive to Gilbert from Gold Canyon. When I was told it was done I had to take it back because of places with issues with the paint. So I am satisfied as of now but I still need to come back.
12/14/2023
Gary M. VERIFIED CUSTOMER
Vehicle Make : Porsche
REPAIR WAS DONE PERFECTLY. DOOR WAS REPLACED AND BY LOOKING AT THE EXTERIOR, ALL THE SEAMS AND GAPS ARE PERFECT. LOOKING AT THE INTERIOR DOOR PANEL YOU CAN"T TELL THAT ANYTHING WAS EVER REMOVED. PAINT MATCH IS PERFECT. WAS THE BEST AND MOST THOROUGH DETAIL JOB I HAVE EVER HAD. WILL RECOMMEND AUTOBAHN COLLISION TO ALL.
12/13/2023
Tania C. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent communication and follow through
12/9/2023
David L. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I still have a broken tail light that I have been awaiting a call back from Dan to repair. This was pointed out when I picked up my vehicle.
10/27/2023
Vincent B. VERIFIED CUSTOMER
Vehicle Make : Range Rover
I still have to take it back for a detail per Scott. There are a few items that need to be touched up. Thank you. Scott said to reach out when I am ready to take it back for a detail.
10/12/2023
Stormi D. VERIFIED CUSTOMER
Vehicle Make : Volvo
I really don't care to be contacted by my Autobahn Collision Representative, but believe repairs took much longer than necessary--considering the extent of the damage to my vehicle--(namely, 35 days) and were held up for too long while awaiting approval from GEICO for additional estimates.
9/30/2023
Maira Z. VERIFIED CUSTOMER
Vehicle Make : Volvo
Dan was extremely knowledgeable, responsive and provided information quickly at every step pf the process. He also did a great job dealing with my insurance company and was able to secure payment for the full sxope of repairs. Thanks, Dan and team! Maira Z
9/22/2023
Rebecca W. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Autobahn Collision sets the service bar high. The staff were extremely competent in their work, patient when I was having a bad day, and professional from start to finish. Thank you to everyone at Autobahn Collision!