They were great and easy to work with! Even though all of the crazy times and delays, they were efficient with scheduling and the turn around. Plus Jasmine at the front desk is awesome, and super helpful with any questions.
8/22/2022
David K. VERIFIED CUSTOMER
Vehicle Make : Porsche
Joe, kept me up to date with the repair status throughout. Autobahn, appears to have done an excellent job with the repair.
My only gripe is whoever was inside my car made many changes on the radio with the preset stations. Otherwise, we're very happy with the work done.
Thanks,
David
8/14/2022
Wayne B. VERIFIED CUSTOMER
Vehicle Make : Subaru
****) Autobahn Collision was waiting on an answer from my insurance company before preceding with the work. OK, but when I called, I got the impression that the update had fallen in a crack, and only my call triggered action.
2) Seems to me the auto collision repair industry has lost the sense of importance of getting the customer back on the road, perhaps due to the prevalence on rental cars paid for by insurance companies. We have waived rental car coverage to save money on insurance. I am sure we are not alone. We were thus down **** vehicle for 4 weeks.
3) The microphone for the hands-free phone was moved during repair. Issues: a) New mic placement interfered with the visor b) Thus mic was covered if the visor was down b) The mic cable was not properly secured in the headliner and now dangles across the windshield.
4) However, the personnel at Autobahn were very polite and accommodating.
8/1/2022
Wayne F. VERIFIED CUSTOMER
Vehicle Make : Audi
Matt did a great job working with our insurance company to get closure for our case.
7/12/2022
Jacqueline L. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car is running great. Repairs appear to be perfect!
7/2/2022
Eugene L. VERIFIED CUSTOMER
Vehicle Make : Subaru
If there is a need I will be back
7/2/2022
Mckenzie G. VERIFIED CUSTOMER
Vehicle Make : Volvo
My vehicle was totalled but everyone there was great!! Super nice & helped me at all times
7/1/2022
Eric H. VERIFIED CUSTOMER
Vehicle Make : Subaru
From start to finish, we were kept in the loop SS to the progress in getting our car repaired. Very professional.
6/26/2022
Bozena F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Autobahn Collision did outstanding job on my Subaru Forester car. Excellent communication between insurance and costumer. A job well done!
6/20/2022
Harold B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Shouldn’t take three months to repair a vehicle despite supply chain issues. You are not good at communicating with your customers who went out of their way to utilize Autobahn. Called mid-April and was told Autobahn had not received funds. GEICO sent you a check for $13K on 3/17/2022. What ever the excuse was, it was not based on the truth. Autobahn’s only saving grace is Matthew S. He was respectful and aware of the time spent on repair or whatever the excuse was. Took a survey for Subaru and made them aware of what occurred with my Ascent. Please do not contact me. Through with surveys that have no impact on your customer service!!
6/12/2022
Anne F. VERIFIED CUSTOMER
Vehicle Make : Audi
Yes my car looks brand new. Very happy, was worth the wait getting into the collision center , once in it was finished exactly 4 weeks to the day.
6/12/2022
Helena S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Jasmyne, Joe and Scott were very attentive in their Customer Svc. I was kept well informed of the repair progress. In an era when most people don't experience good customer service, it is very special to know Autobahn practices such exemplary Cust Svc practices. I will refer all friends to Autobahn if they should need such body repairs. Great job team! Thank you so much!! Hope you all have a safe and rewarding summer. Helena S
6/10/2022
Jovan K. VERIFIED CUSTOMER
Vehicle Make : Porsche
It was great working with Matthew Davidovich. He worked with my Agent and with State Farm to ensure my repairs were completely covered and no additional money came out of my pocket. I couldn’t be happier.
Thank you!
Jovan
5/29/2022
Glen B. VERIFIED CUSTOMER
Vehicle Make : Subaru
I believe you were having issues in time management and how long a vehicle was in queue before being repaired.
2/25/2022
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
No feedback ever provided and car was kept 15 weeks for repairs that in the end according to motor was not needled
2/24/2022
David D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Top notch service by Matthew Davidovich in working with us and making sure our car was structurally sound for our 17 yr. Old daughter. I will take all my business to Autobahn collision!
2/1/2022
Chris B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great team and great service.
1/27/2022
Peter S. VERIFIED CUSTOMER
Vehicle Make : Toyota
This warranty work done this time is much better than the original work. Customer service is also much better this time. I actually dealt with same person this time compared to different people last time which i found out all were no longer with company.
1/27/2022
Erickson Framing. VERIFIED CUSTOMER
Vehicle Make : Ford
Due to the complete lack of communication and time frame it took for repairs to be completed, there is nothing that can be done to make me (or my company) happy with the experience we had.
1/5/2022
Kristin T. VERIFIED CUSTOMER
Vehicle Make : Audi
Satisfied on end result, but could not get a definitive completion date until 2 days before.