A complete check through of the car should have been done prior to saying my car was ready for pick up should have been done. There was still issues with the front wheel needling the for rubber marks clean off from the accident and the windshield installed at Autobahn had interior scratches that had to be repair. I had to contact the auto glass installer and made an additional trip to the Phoenix area to have the windshield tint replaced. This should have been taken car of by Autobahn.
9/26/2021
Karen M. VERIFIED CUSTOMER
Vehicle Make : Subaru
BSD/RCTA sensor has malfunctioned since the day after I received the car back, and is still malfunctioning over two weeks later.
Car was “filthy” upon return to my local Surprise Subaru dealer (my service manager’s word), tons of papers and stuff inside, tape residue still on side panel where I left it (never cleaned it off and never painted as was promised on three different days, August 23rd, 25th, 26th).
No communication, no calls back “within the hour” as promised multiple times, no calls back all day on most days, multiple excuses
Contradictory stories on parts (back ordered or not), on current status, and on return delivery of vehicle (to my house or not)
Lied about calling my local service manager back after he had left three messages in one day (Thursday, Sep. 2)
9/19/2021
Stacey S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chad was a horrible service writer. His communication skills lacked in a major way and my truck was left in your care for 10 days without being worked on. Chad failed to communicate with me that there was a problem and when I called to find out an update he finally let me know. I was able to solve the issue within a few hours- a job he should have done. In addition, the repairs done to my truck were less than perfect, forcing me to schedule time to bring it back to have repairs done.
8/29/2021
Vickie K. VERIFIED CUSTOMER
Vehicle Make : Porsche
The entire Autobahn team was professional, knowledgeable and informative. I was kept up to date on the process and my Porsche Carrera was beautifully repaied.
8/1/2021
David C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quality job done, just had a few delays on getting started.
7/23/2021
Jorge G. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job! Thanks
7/18/2021
Sunil P. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The whole repair process was seemless and very easy… David kept me informed on the status at every step… I am really impressed with the customer service…
7/17/2021
Kevin H. VERIFIED CUSTOMER
Vehicle Make : Volvo
We seemed to get lost in the shuffle (there were a few weeks where nothing happened w the progress). It wasn’t until we checked in that we discovered our point person was out of the loop, that a new person was assigned, and that only then did the work commence. The turnaround time for the repair was about one month longer than expected.
7/16/2021
Bob G. VERIFIED CUSTOMER
Vehicle Make : Smart
Outstanding service, professional employees and acceptable prices; highly recommend Autobahn Collision.
7/14/2021
Betty K. VERIFIED CUSTOMER
Vehicle Make : Volvo
You kept me well informed with updates. took your time and it was done beautifully.
6/17/2021
Hagop N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Very satisfied with the level of service and communication keeping us informed with status of repair.
6/11/2021
Lauren H. VERIFIED CUSTOMER
Vehicle Make : Porsche
David is the go to Service Adviser... 5 Stars. I will recommend to anyone who needs collision repair.
6/11/2021
Sallie F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fantastic customer service. Everyone I spoke with was accommodating especially Kevin. And at this point all repairs appear to be well done ????????
4/13/2021
Paul S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Nicely done!!
4/3/2021
Linda R. VERIFIED CUSTOMER
Vehicle Make : Porsche
Perfect! Couldn’t have asked for better.
3/26/2021
Donald C. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Work was done professionally and thoroughly. Took a while but the process was excellent.
3/22/2021
Howard R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am very pleased with the entire repair experience. Everything was completed to my expectations. Thank you.
HR
2/28/2021
Sharon C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The Technicians do an excellent job----Autobahn kept me informed as to progress with the repairs on my car. Highly recommend them.
2/23/2021
Marsha B. VERIFIED CUSTOMER
Vehicle Make : Honda
Very friendly and professional staff. Good quality of work. My car looks great and I appreciated that it had been cleaned inside and out.
2/20/2021
Albert S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jim and Nick were professional, knowledgeable, and kept us well informed which made the process of having our car repaired much easier. I will recommend Autobahn to anyone that asks! Great job!