this is the second survey sent to me. i think there may be a disconnect between the firm that you employ to track and communicate progress of repair and Hendrick Collision. Timeline: brought vehicle into Hendrick Durham on May 12. On May 13 was contacted by Hendrick Collision that damage was reviewed, cost estimate made and estimated completion 28 May. approved. Your shop was successful in getting all parts immediately and repair was actually completed May 19, and i picked it up that day. Outstanding service!!! However your tracking service continued to send emails to me advising that work on car was continuing even after delivery. as late as May 24, i received an email that the work was near completion. Look, that is minor stuff. You guys did a great job on the car, but i believe improvement can be made in the system so that your communication tool (which i liked) was date-aligned with the actual work done. should be an improvement. thanks again and best wishes. Keith H
6/3/2021
Denis B. VERIFIED CUSTOMER
Vehicle Make : Acura
Every staff member was helpful, process went smoother than expected. No issues at all!
5/16/2021
Robin W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Outstanding service
5/15/2021
Tanicka W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They went over and beyond thank you so much
5/12/2021
Susan S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Thank you so much for the excellent service provided by your repair team. My car was returned in beautiful condition. Everybody I dealt with was lovely, professional and helpful. I first contacted Dendi, who was helpful and kind who led me to Nick who then handled the rest of the process for me. He was efficient and thorough. He contacted me with daily updates which was awesome. It kept me informed I had the way. He assisted in getting my rental so all I had to do was show up, it could not have been easier. He was confident my car would be returned in a timely manner and it was. The whole process couldn’t have been easier. I was completely satisfied with the service and the work that was done was great. I would definitely refer my friends to your car center if needed. Thank you again for the great work d for employing Nick whom as I mentioned was a pleasure to work with. Suzi Sobol
5/5/2021
Karen B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The work was done to my satisfaction.
5/5/2021
Douglas R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleased with Hendricks Collision
4/30/2021
Mohammed V. VERIFIED CUSTOMER
Vehicle Make : Acura
First timer at the collision center and hand good experience.
4/19/2021
Igor D. VERIFIED CUSTOMER
Vehicle Make : BMW
****was amazing. Took great care of me. Very knowledgeable, and kept me updated regularly
3/25/2021
Brandon H. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was a good experience..seems a little long to fix but got it back in good cond. Thanks for the good communication. bh
3/10/2021
Richard L. VERIFIED CUSTOMER
Vehicle Make : BMW
Alan Colanduono was extremely helpful during the entire process. He did a great job keeping us informed of the progress and addressing follow-up questions after we picked up the car.
3/6/2021
Gordon F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done. Car looks like new. Repairs done quickly
3/3/2021
David A. VERIFIED CUSTOMER
Vehicle Make : Honda
The guys forgot to paint my passenger side mirror. But it's not that big of a deal. That's my only down fall.
3/2/2021
Stacee L. VERIFIED CUSTOMER
Vehicle Make : BMW
Service was great!!! Highly recommend!
3/2/2021
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
No complaints
2/20/2021
Robin-w G. VERIFIED CUSTOMER
Vehicle Make : Acura
Perfect from start to finish.
So much appreciate the updates!
Thank you so much!!