Service King Burien

Well done

Yep, so far. This is the third or fourth time working with you. You do extremely good work. I'm always amazed. Thanks.

The only problem I had was the pick up was pretty delayed for an hour. Other than that, everything was all well

Good job, the text updates are a good idea.

Very quick and great customer service

I was impressed with the job you did repairing my bumper on my hyundai accent. Great job! My car looks better than when I bought it!

You made it easy

Scott is literally the best car guy...ever. Give this man a promotion! Otherwise, stunning results in great time!

Awesome service. Super friendly and professional employees. Very timely updates and notifications regarding work done. Best repair experience I have ever had. Excellent in all areas!

Perfection!

I was impressed on how fast the repairs were done

I have two issues....First my airbag light stays on: when i was getting an expection with the Angela I think that was her name. She works for burien Toyota she turned on my car and asked if my airbag light stays on and I said yeah it comes on and goes off when you turn the car on. And it took a few seconds after starting the car and we both saw it go off. Nothing said after that about it. When I come back on Friday to pick the car up. She mentions to me that my airbag light stays on and I didn't really understand what she was talking about. When I drive off the lot I notice my airbag light staying on and wasn't going off. So I call the next day. She told me we talked about this and I said the light didn't go off. I told her I said it goes on and go off like it did when she started up the car before I gave them the car for repair. She tells me if its not related to the accident that they can't fix it. If they was gonna fix it they would charge me instead of the insurance.In my head I'm thinking it wasn't on all the time before I dropped it off now after I pick it up its on all the time so it's nit related to the accident. It's probably something the shop did. So I called up Ford dealership and asked them a few questions and told me sometimes taking off the front bumper could cause the light coming on or the suction of repair could set it off. If I brought it in and the light wasn't continuously then I shouldn't be paying for it. But they said its gonna be tough because it's your word vs the dealership. What had me upset about it was Angela saw the light go off when she started the car when I was in the car. 2nd Thing: My car stereo CD is jammed in the deck. I told Toyota about it and they said its not related to the accident. I told them my CD Player was working fine before the accident then on my way home from being hit. I couldn't eject the CD. The CD player still works in the car. I just can't eject it and I asked them to fix it. They told me it was not related again so I'm just standing there in disbelief with Angela. I told me I have a stock deck. It's not a &1000 system. All I was asking is if the can fix it for me. Take out the CD or something. She said they did but when they thought it wasn't connected to the accident that any extra labor would be charged to me I just sat there and couldn't believe it. So in the same phone call to the ford dealership about airbag I asked about the CD Player and they said a stuck CD is not uncommon at all. So antennas are popping up in my head like something isn't right. I call Geico and ended up talking to Adam Cohen and he said he talked to Angela and she's giving him different information. Not sure why...so we talked and he's gonna give me a call back Tuesday. I've never been in a situation like this. All I wanted was my car to be fixed and now I feel like I'm being nickel and dimed.

I was told I could pick up my car after 5 pm. After 2 hours, and a call to my insurance agent, I left without my car. If the insurance paperwork wasn't complete, why was I told to pick up the car? Instead my 8 year old and I waited in the lobby for 2 hours, past closing, only to leave without our car. Upon leaving, I even had to lock my own car sitting in the parking lot next to a grocery store. Note: My insurance agent spoke to the office manager and told her insurance was covering all charges, including the deductible, and she still wouldn't release my car. So far, I'm not impressed. Only frustrated that I don't have my car and I have to go back and do this all over again. I will have to take time off work to go back!

Very thorough, really appreciate the attention to detail the whole team provided.

It all went so smooth, and was finished when we were told it would be.... Looks Great!!! The rental car however was horrible, it smelled so bad that I was unable to drive it.

Very professional, friendly, caring service. Being such a long ways from home (Florida) was hard enough but Burien Toyota put all my concerns at ease. Thank you so much for taking such good care of me and my vehicle.

I was given exceptional service.

Good service. Found a few items that needed to be addressed when I picked up the car. The staff quickly dealt with th rites and got me on my way.

I really appreciated the text message updates. The geico app scheduling was super easy and awesome. My car was ready two days earlier than expected. Double thumbs up!

Best customer service I've had in a long time and I will share my experience with others!!