I was notified consistently of the work in progress
8/28/2017
Richard H. VERIFIED CUSTOMER
Vehicle Make : Mazda
The staff were wonderful in assisting me in getting our car repaired. There was confusion by the insurance company, but Cooks was awesome in getting through the process.
8/15/2017
Maurice S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Job well done
8/12/2017
Laura W. VERIFIED CUSTOMER
Vehicle Make : Honda
Wonderful experience, very friendly service.
8/1/2017
Heather A. VERIFIED CUSTOMER
Vehicle Make : Ford
Kris was on top of my repairs and informed me about any changes in a timely manner.
7/13/2017
David B. VERIFIED CUSTOMER
Vehicle Make : Ford
Good service. Very knowledgeable and professional and courteous. Would not hesitate to use again, and I very much would recommend to others.
Dave Bull
6/21/2017
Mark L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Problem w/ one rep.(was unable to ever tell my wife the truth and forgot parts of the job. Otherwise experience w/ every other Cook's rep was great.
5/25/2017
Forrest J. VERIFIED CUSTOMER
Vehicle Make : Honda
Alberto was quite helpful and the job done quickly and well.
5/5/2017
Tiffany E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really enjoyed how i was kept up to date in my car's progress and the friendly costumer service.
5/2/2017
Lisa J. VERIFIED CUSTOMER
Vehicle Make : Subaru
I thought you did an exceptional job. My car is older but I take pride in keeping it in good condition, but when I picked it up , I was thrilled. It had never looked so good. Thank you to all at Cooks- you made my day!
4/27/2017
Michael B. VERIFIED CUSTOMER
Vehicle Make : BMW
Dustin was incredible informative prior to the work being performed and equally detailed post completion. He kept me apprised of every changeup regardless of size. His professionalism was above and beyond and led to a very satisfying experience and a very satisfied customer.
4/27/2017
Ronald S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service from everyone. Thank you,
4/14/2017
Julie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was happy that my car was done in four days! My car came out perfect.
I would bring my car back!
4/8/2017
Claire B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Pam was brilliant. I want to thank her for putting up with my work hours making me difficult to get in touch with and for always answering all of my questions.
3/17/2017
Vanessa P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you Alberto Zuniga for going above and beyond for me as a customer, you set the bar high. You went out of your way many times and I'm thankful for the Outstanding customer service you provided. My car was done in the time frame you gave and that was amazing!! I truly appreciate you staying after hours on a Friday evening just to pick me up from my residence and bring me back to cooks collision to get my vehicle. After this experience I know I'll be a returning customer in the future. Thank you - Vanessa P
3/16/2017
Vincent Q. VERIFIED CUSTOMER
Vehicle Make : Lexus
Our advisor, Raul, was very professional, courteous and efficient. The repair was done very well. We are very satisfied.
3/15/2017
Ashleigh N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Pam was great!
3/3/2017
Jon R. VERIFIED CUSTOMER
Vehicle Make : Ford
Alberto was great about keeping me informed with the progress. Thank you!
3/2/2017
Margaret D. VERIFIED CUSTOMER
Vehicle Make : Lexus
The work performed on my car was very good but I spent a lot of time in the waiting room waiting for my "scheduled" appointment.