Andrea was such a caregiver in the whole procedure of this car repair. She is the right person for this job.
9/12/2018
Cathy A. VERIFIED CUSTOMER
Vehicle Make : Honda
From the moment I made contact with Joel over the phone I had a feeling of being completely taken care of and he did not let me...not once!! It's been a really long time since I have received such a high level of customer service and I cannot thank Cooks Collision and Joel enough!
8/29/2018
John H. VERIFIED CUSTOMER
Vehicle Make : Scion
Joel always went the extra mile to ensure we were kept appraised of the progress of our vehicles repair. He was always peasant, knowledgeable & answered any questions we had about the process & our vehicle. We also observed Joel’s interactions with other customers, & were always impressed with the courteous professionalism he demonstrated with everyone. Joel is a definite asset to Cooks Collision & is a primary reason we would return with another claim in the future, as well recommending Cook’s to friends & family in need of these services.
8/24/2018
Janet S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Joel went above and beyond to ensure that the work on my car was completed in a timely manner
8/21/2018
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staff was very knowledgeable, friendly and responsive to phone calls/e-mails. The work was accomplished in the anticipated time frame and the work product was excellent
8/8/2018
Anthony C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great staff to work with. They make sure your customers are happy with the work that you do.
7/1/2018
Marc F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Joel MacCargar provided excellent customer service. He explained the necessary repairs and kept me apprised of all repair schedule changes. The work done by Cook was completed ahead of schedule and Mr. MacCarger went far beyond my expectations, he worked on Saturday and picked me up from my residence.Thank you for a job well done.
7/1/2018
Ryan N. VERIFIED CUSTOMER
Vehicle Make : Honda
Ralph was awesome. Very helpful.
6/28/2018
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Joel was fantastic. He was thorough, professional, kept me updated, and was very patient with my last minute request to have my car ready by noon today. I greatly appreciated the outstanding customer service from estimate to car pick up.
6/23/2018
Lester W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Joel is a good representative for you. I will come back if I get in a wreck
6/23/2018
Patrick W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Yes they kept me updated on the progress of my vehicle and did a wonderful job on my car
6/19/2018
Axel R. VERIFIED CUSTOMER
Vehicle Make : Honda
Extremely happy with the service provided, they worked super fast and my car was ready in no time. Ben was awesome and very professional and the overall experience was perfect. This was by far the best car service ever.
6/19/2018
Elizabeth E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hi! I wanted to express my thanks to Kris at Cooks Collision on Fulton Ave in Sacramento. He did a very thorough job explaining all the repairs that were done to my car, and provided timely updates throughout the process. I very much appreciated his customer service. A++!
6/12/2018
James E. VERIFIED CUSTOMER
Vehicle Make : Honda
All friendly people. Reviewed repairs to be completed. Kept me up-to-date regarding progress. Will recommend to others.
5/30/2018
Timothy T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Easy and clear!
5/24/2018
Judith R. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm always happy when I get my car back looking like new - Thanks Joel ? Judith :)
4/24/2018
William C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very good job, very good service, is a 100% satisfied.
4/22/2018
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was so helpful and kind.
4/10/2018
Jane O. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks fabulous; a great job restoring it to its original beauty!
4/6/2018
Cynthia L. VERIFIED CUSTOMER
Vehicle Make : Mazda
My file manager Joel was friendly and fast. He made sure my car was repaired as soon as possible and kept me posted with any changes that were done to the car.