Upon picking up my vehicle, it was unwashed and covered with dirt as if it had been sitting outside for consecutive days....
10/31/2018
Dorothy H. VERIFIED CUSTOMER
Vehicle Make : GMC
So far the tuck is driving okay, thank you.
10/26/2018
Steve M. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys were awesome! I expected to find problems with my vehicle but every step of the repair was reported and communicated to me with real time estimates. The car was ready when you said it would be. You washed it, filled the tank, and you even replaced the missing tire pressure caps! The car looks like it did when I first bought it. I will definitely refer people your way. Excellent job to Mark, my case manager. Thank you for the awesome service!
10/25/2018
Bryan J. VERIFIED CUSTOMER
Vehicle Make : GMC
Staff did great job keeping me informed of the progress of my truck.
10/23/2018
Peter L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very satisfied in the complete process of dealing with sterling mccall
10/19/2018
Michael T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My dash is cut in three different places. The are deep cuts! My car was not like this when I left it. Also did not receive efficient updates. Had to call to get adiquite updates and to find out why my care wasn’t ready on time. My care is also shaking and wasn’t driving like this prior, so with I question if it was fixed correctly.
10/19/2018
Pablo M. VERIFIED CUSTOMER
Vehicle Make : Honda
Keep up the good work!
10/18/2018
Dolfaliene G. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good and a great team I really appreciate your team.
10/13/2018
Joseph D. VERIFIED CUSTOMER
Vehicle Make : Honda
Mark Nichols did an EXCELLENT job handling the process for my repair. The entire Sterling McCall crew gave an outstanding performance.
Thank You.
10/11/2018
Steve G. VERIFIED CUSTOMER
Vehicle Make : Honda
Overall, the quality of work performed was good, and my service advisor was courteous. But, the communication could be improved, as the status text messages were sometimes after the fact or nearly after the fact. Also, had to return shortly after work was completed to get a couple missing compression pins installed.
10/9/2018
Jaime G. VERIFIED CUSTOMER
Vehicle Make : Honda
We picked the car yesterday - and we will be driving it over the next few days to see how it runs - so I cannot necessarily speak as to workmanship. However, the process was beyond frustration. We would call to place to get status on the car and generally the person respnonsible would not pick up nor would he return calls period.
To get an update my wife would drive 30 minutes to the shop get a five minutes update and drive back to work another 30 minutes. So what should had taken a mere five minutes would take an hour and five minutes.
Again - the process was frustrating.
10/6/2018
Rose R. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I would like to acknowledge Danny Spence , Danny Frayler and your business for your outstanding dedication to customer service....It is nice to know that Sterling Mcall Collision, with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service....I will not hesitate to refer anyone for any automobile bodywork. Once again, thank you and good job.
10/3/2018
Delesa T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Danny Spence did an extraordinary job in providing quality customer service fron start to finish in getting my Jeep bumper restored back to normal. He was patient, thorough and went the extra mile to assist me in securing a rental vehicle after the unprofessional ordeal I experienced with Hertz rental. When i picked up my vehicle, the two ypung ladies at the customer service desk both did a good job as well. Overall, I had a five star experience and would recommend Sterling McCall Collision to others. Great experience!
9/29/2018
Carol M. VERIFIED CUSTOMER
Vehicle Make : Honda
Tony did an excellent job of communicating and making sure the job was done right. The only issue I encountered was when the receptionist is out to lunch, no one manages incoming customers. I waited at least 30 minutes for someone to help me when I brought my car in.
9/21/2018
Ethel E. VERIFIED CUSTOMER
Vehicle Make : Honda
Very difficult to get in touch with the advisor who was working on my claim. When I picked up the car I had to ask for someone to walk me through the repairs to make sure I was initially satisfied but they still never asked if I was. My advisor never called me since he wasn't available when I picked up my car to see if I needed anything else.
9/21/2018
Chris G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service! Car was ready earlier than promised!
9/14/2018
Gerardus S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Mark did a great job. The repair looks good.
9/12/2018
Richard B. VERIFIED CUSTOMER
Vehicle Make : Buick
The body work looked nice. The team washed and vacuumed the car. I have that new car feeling again.
Thanks,
Ric Byrd
9/8/2018
Andrew V. VERIFIED CUSTOMER
Vehicle Make : GMC
Paint not matched
9/5/2018
Anthony T. VERIFIED CUSTOMER
Vehicle Make : GMC
This is 2nd time using Sterling McCall, and both times I've been very pleased with the work and services that they provided.