My car actually looks wonderful. My only complaint is that nobody took the time to pay attention to the fact that my work was covered by insurance, and I had already been paid by the insurance company of the person who collided into me, and therefore there was no concern about Germain getting paid for the work. When it was complete, I would simply pay them and if it was more expensive, they would collect that from the insurance agency. In the end, the total came in slightly less. I think my car sat there two more weeks than it needed to because They didn’t look through the details enough to realize that everything was covered .
4/3/2023
Eric C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The turnaround time was very quick and the quality of the job was above par. I will certainly recommend Germain Toyota Collision Center to anyone who needs damage repairs.
1/12/2023
Brittany S. VERIFIED CUSTOMER
Vehicle Make : Nissan
This company took to long to work on my vehicle. Always an excuse, people sick, covid, short staffed, vacation.... I understand, but kept my car knowing they would not be able to work on it, which made me loose 2 weeks of car rental thorough my insurance company. Then never followed up when I could bring my car in again. Had to reach out myself. Took so long to repair, my car gave up and died while waiting... had a transmission failure and now can not be fixed at all. Will never ever refer this company for body work.
10/20/2022
Elizabeth E. VERIFIED CUSTOMER
Vehicle Make : Kia
I was very satisfied with the excellent Customer service I recieived from Cory, Gabby and all the staff at Germain Toyota collision Repair dept.
8/17/2022
Carolyn R. VERIFIED CUSTOMER
Vehicle Make : Toyota
German handled my insurance claim better than Allstate did. Thank you for making things easier!
6/10/2022
Philip P. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Took 35 days, apparently the wrong bracket was either ordered or shipped, that caused a delay.
6/5/2022
Janet S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you to Cory for his updates and excellent customer service.
5/14/2022
Laconia C. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took over a month to get my car repaired properly. While the staff were friendly and courteous, I was out of over $2,000 renting a vehicle!
5/11/2022
Melissa T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything was great.
4/20/2022
Victoria H. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a great job on fixing my car
3/20/2022
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Gabby and Corey were extremely helpful
2/27/2022
Rod S. VERIFIED CUSTOMER
Vehicle Make : Buick
Excellent work and completed quicker than expected. Excellent experience and job well done ????
12/17/2021
Marian M. VERIFIED CUSTOMER
Vehicle Make : Honda
Was told 3 days. Took a week. Communication was lacking. Doubt I will take any other car here.
12/9/2021
Adam K. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car was not only fixed but returned cleaner than when I dropped it off. Thanks for the care to my car!
11/14/2021
Dave C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Had to send vehicle back 3 times for front bumper alignment and proper gap adjustment. Bumper still is not as it was prior to incident.
Also, the repaired part above the chrome bumper has extreme "fish eye" in the paint and clear coat after repair was made and now looks worse then when the vehicle was brought in for repairs.
10/29/2021
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The side mirror was replaced quickly to my satisfaction