They did a wonderful job. Above and beyond! Thank you so much
6/26/2019
DANIEL L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
After completing the repairs on my vehicle in the time promised, Germain washed, waxed, vacuumed, and detailed my car. They did an incredible job and finding my car in that condition was a total surprise and made my day. Thanks All!!
6/25/2019
ELLA D. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Your customer service is FIVE STAR, everyone is pleasant and very helpful. Thank you so much for a excellent experience. Thank you Germain Toyota Collision for excellent service. My care look awesome.????
ELLA D
6/21/2019
Loretta K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Melinda was with my car through the whole process. I felt she had my best interest at heart.
6/20/2019
Stephanie D. VERIFIED CUSTOMER
Vehicle Make : DODGE
One side of my bumper was just painted not repaired. Also complete lack of communication.
6/15/2019
Fanon K. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
There are little circular dents in the paint. Unsure if the paint is uneven or it needs buffed more to smooth it out. Also, our car key got all scratched up. Nothing too major at the end of the day, just not highly satisfied with overall experience. Afterall, it looks better than when we brought it in.
6/13/2019
KEVIN D. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Car looks great and inside cleaned. Thanks. The only feedback is that I only received one update and no further info for a week.
6/7/2019
IN C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Staff people were very kind,
the was done sooner than expected.
6/5/2019
NED B. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Great service and great people!!
6/5/2019
Shirley B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looked brand new!
5/30/2019
Keith F. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you
5/21/2019
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I just hope I get my $500 deductible back
5/18/2019
Kelli K. VERIFIED CUSTOMER
Vehicle Make : Ford
When I had to return my car after picking it up due to an I completed repair, the manager (I think his name is Paul) told me that I could have a free fill-up of gas. Linda was very professional and courteous to deal with. I very much appreciated her thorough follow-up to my repair. She was also very good to deal with. I will recommend anyone to take their vehicle to Toyota Germain. A+ customer service.
5/18/2019
Candice W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was sent 2 emails telling me I would receive email up dates. I never did. I called to find out the job was complete. We had set up to have a service done to rotate tires and change the oil. I talked to a woman in the collision dept who said a gentleman in service said we weren’t due for oil change. I told her I wanted it done because it so inconvenient to come back when we were only 1200 miles short of the scheduled change. The oil change wasn’t done.
5/17/2019
Fatica A. VERIFIED CUSTOMER
Vehicle Make : Honda
They were very professional. They did an excellent job with repairing my car.
The car looked brand new. I think they even detailed it before I picked it up.
Thank you so much!
5/13/2019
Benjamin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Painted my car the wrong color
5/4/2019
Sonya J. VERIFIED CUSTOMER
Vehicle Make : Honda
Well they told it would 5 to 6 business days which l wasn't happy about, but it only took 3 days and a half very impressed, and it looks gd and love detailing you did on my car inside and out! And receptionist was also great and friendly. I'm not sure of her name but she agreed to wait passed her shift for n
Me to get my car, and l thank you, you guys!
5/1/2019
Lori K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I dealt with was wonderful. The car was ready earlier than expected and the repairs looked great. My truck looked new again! Thanks for the great job you did.
4/27/2019
Vaya F. VERIFIED CUSTOMER
Vehicle Make : Lexus
My experience was horrible! The customer service team is not flexible as evidence by I returned to get something out my vehicle and was denied access to my car. In addition, I was contacted by customer service the day of to pick up my car and not a day prior, so that I could make necessary arrangements. Lastly, there were wires left hanging out my car and the damage was not done to that area of my car.
4/26/2019
Pamela S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks so “new”! It is so clean and in good shape. I will work hard to keep it that way! Thanks for all of your work and efforts to fix up my car. Pam