Thank you for doing such a great job fixing my car. It looks great again.
11/25/2021
Wood S. VERIFIED CUSTOMER
Vehicle Make : Toyota
When a car is damaged, it is supposed to be restored to the original condition. I felt the whole time like Vann York was working for the insurance company, not me, the customer. I refused the car at first because the lift gate needed to be aligned and the exhaust tip was still damaged. When I came back, the lift gate was still not even on both sides and while they tightened the exhaust tip, they did not replace the damaged one. There was visible damage still existing on the exhaust tip and the car was only 6 weeks old. I hope I don’t need a body shop in the future and if I do, it will not be Vann York Paint and Collision.
11/21/2021
Cynthia W. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone we came in contact with during this process was very helpful and due to the circumstances of our repairs were very concerned about our safety as well as repairing our Honda to our satisfaction.
11/20/2021
Cecil B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Totally satisfied! Thanks for completing the repairs in a timely manner and for the fabulous workmanship! Looks like brand new again! Thank you, thank you, thank you!
11/14/2021
Mary M. VERIFIED CUSTOMER
Vehicle Make : Honda
I would like to get an estimate on a paint job
11/6/2021
Cynthia M. VERIFIED CUSTOMER
Vehicle Make : Honda
Paint does not look smooth
Poor communication
Multiple trips to facility to pick up car though wasn’t ready
10/30/2021
Jeremy C. VERIFIED CUSTOMER
Vehicle Make : GMC
The repairs that were done on our car were done very well, but someone went through the console and took all our change except the pennies. Also everything was in a different place than it was when we dropped it off. It makes us wonder about the character of the techs that our car was entrusted with. There’s always one person that ruins it for everyone.
10/24/2021
Ray A. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you for a good job
10/20/2021
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Although the job took longer than expected, the finished product was great. Thanks
10/13/2021
Shawn W. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
To better satisfy customers you need better communication, better services and provide service in a timely manner.
10/10/2021
Brad S. VERIFIED CUSTOMER
Vehicle Make : Honda
I had to wait extra 2-3 weeks because a part was on backorder. Then, when the repair was finally done I was told that the roof molding piece needed replacement and it was also on backorder. I was told the molding piece would arrive around 9/29 and I would be contacted. It was a week past the 29th and still no contact, so I tried calling the rep assigned and left vmail and also sent email. Still waiting to hear back.
10/10/2021
Karen Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It took longer than I thought
9/26/2021
Clyde F. VERIFIED CUSTOMER
Vehicle Make : Honda
We were unhappy that we had to wait for parts to arrive. Though Vann York let us drive the car even before repairs were complete, the repair was not completed for a total of 8 weeks. Personal at Vann York were helpful though not very good about returning calls. I think they were as frustrated as I was that parts were not available from Honda.
9/17/2021
Patsy B. VERIFIED CUSTOMER
Vehicle Make : Honda
You do not need to contact me.
9/10/2021
Earl B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I do not need a call to discuss. The actual repair work was done to my satisfaction. Communications about the repair left a lot to be desired. Had I not called I would not have even known when my appointment was; no one called to tell me. I had to call several times for updates on the repair status, and even to find out when my car was ready. I understand the short staffing but that doesn't mean communications could not have been significantly better. I felt like I was in the dark the whole time.
9/9/2021
Cathy K. VERIFIED CUSTOMER
Vehicle Make : Acura
The repair to 3 weeks very long and the pin strip is wrong and no one ever called to fix it like they said.
9/5/2021
Robin R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matching the monarch orange color was great. I thought it wouldn’t match and your team did great job and enjoyed cleaning
9/1/2021
Wayne L. VERIFIED CUSTOMER
Vehicle Make : Kia
Fine job looks great thank you Wayne L
8/28/2021
Quinita L. VERIFIED CUSTOMER
Vehicle Make : Honda
I am scheduled to go back Tuesday for additional repair.