The Staff worked wonders in completing my repairs prior to me heading out of town. I cannot thank them enough for doing a job job all around and making things easy after an accident.
6/20/2016
Tiffany B. VERIFIED CUSTOMER
Vehicle Make : Ford
Patty and her team were absolutly amazing! I wasnt expecting the amazing customer service that i recieved and i will definantly be using their services many times in the future! They definitely went above and beyond for me and i am very happy!!!
6/16/2016
Jamie H. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Wish they would of used a new bumper and not repairing and putting Bondo on the damaged bumper. Who ever did the Bondo did not take time to make all areas nice like it was never damaged, other notices of areas that were overlooked at the time. These were addressed but not fixed to my satisfaction. I will reconsider before taking my vehicle again to this bodyshop
6/9/2016
Vincent L. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was unfortunate that the repair took so long but I was kept informed along the way.
6/8/2016
Melissa K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs weren't complete the back bumper put on was white not Blizzard pearl, the car wasn't aligned, there were thumping sounds towards the back end and the front bumper color was right but not on correctly I had already spoken to your collision Mgr.that he would cover the $50 cost and finish up the repairs at the US Highway Auto Nation Toyota. I got there was given a form to give to Hertz when I got there was picked up from someone at Hertz when was told by the gentleman there the form was to only cover the days to bill to them that Auto Nation was covering not the Rental I was very upset and embrassed called the Mgr to leave my car so i could pick it back up and my husband had to pick me up from Hertz. My husband questioned why he lied and asked why I wasn't offered a loaner vehicle because we didn't have the money at that time thats why he offered to pay in the beginning I was an am very disappointed with the service received and still hasn't been resolved as of today...
6/4/2016
Cierra D. VERIFIED CUSTOMER
Vehicle Make : Honda
Mel was my representative during this process. He was very helpful and informative. I am more than satisfied with the service that was provided to me.
5/27/2016
Kaloci.david A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dennis Roland was terrific - provided detailed estimates including photos after the tear down and kept us updated on when the repairs would be completed. The body work and paint job make the car look new again. Thank you for making this a painless process!
5/24/2016
Pierce B. VERIFIED CUSTOMER
Vehicle Make : Ford
I will used your collision center a job well done.
5/10/2016
Ray N. VERIFIED CUSTOMER
Vehicle Make : Lexus
My Service Advisor, Arash, was fantastic! I really appreciated his effort and attentiveness. Thank you!!
5/6/2016
Dawn S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication and the staff were both good and friendly. After picking up my car I realized inside there is a very thick layer of dust everywhere inside. Also the fumes of paint are pretty strong and I have a very young premature baby and 8 year old. I am hoping that the dust and paint fumes are not toxic or otherwise harmful. I wish that they would have cleaned the dust inside as it is hard for me to find time to do it between working and caring for a small baby. Also the gas cover has a little flaw in the paint on the edge of it that my daughter called out right away. I picked up my car very late this Friday so I was in a rush to pick up my children. I didn't call these finding out to the staff as I didn't realize until I had left. The outside of the car looked very clean and nice otherwise.
4/30/2016
Sean H. VERIFIED CUSTOMER
Vehicle Make : Ford
A two week repair estimate became over two months. Before you blame it on "suppliers", perhaps you should be dealing with new vendors who can honor the timeline. Completely unacceptable! Needles to say I will start this thread up the corporate ladder with AutoNation and Ford respectfully.
4/30/2016
William C. VERIFIED CUSTOMER
Vehicle Make : Ford
You kept the vehicle 5 days after it was promised to be returned.
4/28/2016
Amy B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Patty and Rocky provided amazing customer service. I needed to bring my car back for a tweak to the alignment but scott, patty, and rocky made it easy and convenient.
4/22/2016
Joseph D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good Job
4/20/2016
Aaron F. VERIFIED CUSTOMER
Vehicle Make : Ford
After 15 days we were told the vehicle was ready so we can to pick up. Found from our own inspection that it still had multiple areas that needed repair. Now I have another week of rental car out of pocket, along with coordinating another pickup. Not happy.
4/16/2016
Ronnie R. VERIFIED CUSTOMER
Vehicle Make : Mercury
wonderful job!!
4/6/2016
Anne F. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service!! Kept me up to date.
4/1/2016
William I. VERIFIED CUSTOMER
Vehicle Make : Ford
The Team kept me well informed on progress and jumped through extra hoops to obtain back ordered parts. Above and beyond the call of duty.
3/28/2016
Dan A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I WAS VERY IMPRESSED WITH MR ARASH KHOSHI. HE MADE ME FEEL LIKE I WAS FULLY COVERED AND I WOULD GET A GREAT, COMPETENT REPAIR. ON HIS ONE DAY ABSENCE I WORKED WITH MR SCOTT TEMPLETON,DIRECTOR AND HE WAS EQUALLY SUPPORTIVE AND COMPETENT. IN THE BACKGROUND WAS DENISE KENDRICK WHO HELPED INTERFACE WITH ME AND THE OTHERS AS NEEDED. VERY EFFECTIVE TEAM.
Dan A