You're reps do not answer calls. The keyless security system is screwed up. The leasing company (enterprise) you returned the car to has not been paid. Have been calling you office for month to resolve this. No response.
1/21/2022
Donna D. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great service. Great job!! Great recommendation from Volvo!
1/12/2022
Matthew G. VERIFIED CUSTOMER
Vehicle Make : Audi
I was referred here by a family friend. I trusted his referral even though I usually go to a different body shop for my Audi’s. Besides the fact it took three months to replace the hood and repair side panel and bumper damage, I was initially shocked at the $11k estimate which was almost double the quote I got from the other body shop. But I was absolutely astounded when I signed the final paperwork showing $22k in damage. My car was essentially totaled based on your prices. 3 months in the shop and my insurance rates just jumped an extra $150 a month. You guys take on way too many vehicles to turnaround cars in a timely manner and these prices are beyond excessive.
1/2/2022
Richard F. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Professional
12/17/2021
Francine P. VERIFIED CUSTOMER
Vehicle Make : Mazda
good job
12/17/2021
Jodeya S. VERIFIED CUSTOMER
Vehicle Make : Honda
The back was fixed but you left the car full of bugs!!!
12/14/2021
Amber E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
No updates unless customer reached out. Very poor management. Took nearly 2-3 months to repair. Shop is too busy for all their customers. Manager is extremely rude and nasty to clients.
12/6/2021
Ronald K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Happy that the vehicle is done. Just wish there was some communication between West Delray Collision Center and me so I could know the progress of the repairs on my Jeep.
12/5/2021
Gina D. VERIFIED CUSTOMER
Vehicle Make : BMW
I was extremely happy with the repair work. My daughter was hit head on by a drunk driver and her car was 3 weeks old. West Delray Collision was wonderful from the front desk being friendly to the workers who restored her car perfectly!! You would never know the car had been hit. Thank you so much!!
12/1/2021
Alan B. VERIFIED CUSTOMER
Vehicle Make : Audi
great workmanship, Payton and co workers always happy to check status and answer questions. Took to long but fault of Geico and unavailable parts
11/28/2021
Chowdhury K. VERIFIED CUSTOMER
Vehicle Make : Audi
It took very long and I had to pay rental car expense out of my pocket for 3 weeks
11/19/2021
Robert G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Tim was terrific and the work was great. On time and exceeded my expectations
11/13/2021
Mouries A. VERIFIED CUSTOMER
Vehicle Make : Honda
Terrible
11/3/2021
Gyvengson H. VERIFIED CUSTOMER
Vehicle Make : Honda
Horrible experience! Now my car is back in the shop and needs a new engine. You guys had my car for two months, no communication and still couldn’t get it right. I am extremely upset and would never recommend your shop to anyone, not even my worst enemy!
11/1/2021
Daniel G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Tessa, in the office, was nice. Lenny was terrific. The rest of the experience was HORRIBLE. I would never suggest anyone go to West Delray Collision. It was an experience from hell! Worst company ever!
Lenny and Tessa we're the only shining stars; other than that, the experience was incomprehensibly bad!
10/14/2021
Inai R. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took y’all almost 4 months to fix a small dent on my car. Was not very happy, and when I got my car one of the things on the hood where it closed looked like it was cut. And I know it was not cut when I gave it to y’all. Never again.
10/10/2021
Celestine C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Always returned phone calls, answered all questions
10/6/2021
Anna F. VERIFIED CUSTOMER
Vehicle Make : Mazda
I very much appreciated Raol's voice mail. He communicated that the insurance company had contacted him and work was started on my suv.
As weeks past and I would call to inquiry of the status I was always told it was "In production."
I was reassured the suv was being worked on.
If ever anyone should asked me where to send their car for body work.
I WILL SEND TO WEST DELRAY COLLISION.
Thank you
9/30/2021
Kasey E. VERIFIED CUSTOMER
Vehicle Make : Ford
The parking at your shop is atrocious and work areas in the back don’t portray a state of the art repair center. The run around and excuses that I got from multiple people at your shop as to the status of my truck was endless. As a customer I expect honest answers, not excuses and apologies. I was told constantly that I would receive a call back and on multiple occasions and no call back. Your establishment is so disorganized that I think you need to overhaul your entire business plan and operation. That’s no way to run a business. On a positive note your staff was always friendly and professional when dealing with them but I unfortunately would never recommend your business to anyone for the reasons listed above. I’m still waiting for a sticker decal for my truck and it’s been 2 weeks again with no call back from Lenny. Unacceptable business practices.
9/29/2021
Marcy E. VERIFIED CUSTOMER
Vehicle Make : Honda
When I came up my car it was dirty they knew I was comming to pick it up !! I had to wait while they wash and clean my car there was also inside sand all over they going to take it again but I told them to forget it I would do it since started to rain also my seats were all the way back had come back for them to be adjusted so no I was not happy