Took almost 4 months. Car looks great. Good job. Bad time to get a job done fast anywhere
6/19/2022
Darryl W. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Kim was always responsive to my questions and concerns. The car looks great and drives terrific.
6/19/2022
Brenda S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always a pleasure to work with the team at West Delray Collision. They kept me & my insurance company aware of the progress of the repairs on my Jeep. I have used them for over 10 years and will continue to refer my family and friends to them.
6/9/2022
Steven &. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Poor communication. No one answers the phones. I was told to pick up my “completed” car but when I arrived, the right rear tire and hub cap were not replaced/repaired, the paint job was incomplete (and now that I have my car, I noticed another area on the right rear replaced door that the paint job is still shoddy), and an unrelated tire had two nails in it. I know you dealt with my insurance company and my adjuster paid every bill, but he too had a difficult time with your poor communication. As a result, I was without my car for over 6 weeks. Overall this was a terrible experience and I would not recommend you.
6/1/2022
Brandi M. VERIFIED CUSTOMER
Vehicle Make : Honda
They did a great job. My car looks brand new
5/31/2022
Christine P. VERIFIED CUSTOMER
Vehicle Make : Honda
To start off my car wasn’t touched for a month while in your possession from 4/5-5/5. I called multiple times and was told the same thing the car is broken down waiting on insurance and the insurance was never contacted. Then because you didn’t like the quote from Allstate and wanted to use your own and they refused to cooperate, you wanted us to use our own insurance company and that is wrong. I can only imagine how many others you have done this too. We picked up our car and parts, brought it to another place, it was fixed in 5 days and done properly. Y’all were wasting my time. And the insurance just to get more money.
5/30/2022
Aleksandr F. VERIFIED CUSTOMER
Vehicle Make : Toyota
After having the track for 4 month and telling me it came through 100% computer check I found back sonar sensors and BSM sensors was not installed. All warning lights was on the front display. Some other parts was not exchanged, brake lights not connected for topper.
5/8/2022
Bob G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The quality was wonderful. However, It took longer than expected and I had to keep calling for updates. In addition, most of the time I called, I had to wait on the phone for several minutes. Loved the work but wish the responsiveness and pro activity was better
5/7/2022
John D. VERIFIED CUSTOMER
Vehicle Make : Porsche
Service and work were excellent, I highly recommend West Delray Collision Center.
4/25/2022
Alex D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was very pleasant when I was able to get through by phone or in person but I never, ever received a call back after leaving a voicemail, despite your outgoing message that promises a call back 'the next day'. Tried on different days and no calls back, not after 24hrs or ever. Very frustrating and unprofessional.
4/23/2022
Donald B. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks car looks great!
4/21/2022
Reda J. VERIFIED CUSTOMER
Vehicle Make : Audi
The paint job quality isn't good. It seems as there was no quality check after the job was done. I didn't return the car because I didn't want to spend another week paying for a rental car.
3/21/2022
Juan S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The only issue I had was related to the parts from Tesla. They took really long to arrive.
3/10/2022
Franklin C. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took to long for the repair
3/6/2022
Rob P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
On time with delivery completion
2/23/2022
Erick R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The truck was returned very filthy.
2/18/2022
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone I spoke to was helpful and professional . It took longer to repair then I thought it would ,but I do understand the problem of getting parts during this time. The car looks like new.. paint color matched perfectly. I would recommend you to others as long as they are patient.
2/7/2022
Cesar R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Workmanship was excellent.. FastTrack repairs and avoid unnecessary/ additional damages to the vehicle . . I would like to followup the replacement of the damaged part of the vehicle
2/4/2022
Deborah F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Pro’s: amicable team, detailed service
Con’s: delay in completion due to misfiling of insurance approval that added a week or two to the project (I had to call to get this finally fixed) and PLEASE PICK UP YOUR PHONE and RESPOND TO MESSAGES!!! Communication is a BIG issue and if not for the great condition of my car, I would not have been satisfied.
1/30/2022
Fran G. VERIFIED CUSTOMER
Vehicle Make : Toyota
All the girls at the desk were very informed with the process and were very helpful.